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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210810 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210810 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561203 Views

78 replies

3 likes

  • 561203 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463094 Views

575 replies

39 likes

Account
Free
  • 463094 Views
  • 575 replies
  • 39 likes

Buggy Widget

Hi, I noticed that every once in a while, the widget would bug out and look like this: This hapens both on my Nexus 5 running 4.4.2 and on my girlfriend's Note III running 4.4.2. If I hit the CD cover pic and the app starts, and then I back out the w...

Music Fan

Hi,   I noticed that every once in a while, the widget would bug out and look like this:     This hapens both on my Nexus 5 running 4.4.2 and on my girlfriend's Note III...

398 Views

0 replies

0 likes

  • 398 Views
  • 0 replies
  • 0 likes

Speicher angeblich "voll"

Hi,
Ich kann wegen angeblich vollem Speicher nicht mehr Lieder in den offline Modus laden.

Dabei werden diese doch garnicht wirklich auf meinem Handy abgespeichert...Habe mich schon öfters neu angemeldet. Außerdem den Support kontaktiert und dort sag...

Casual Listener

Hi, <br>Ich kann wegen angeblich vollem Speicher nicht mehr Lieder in den offline Modus laden. <br><br>Dabei werden diese doch garnicht wirklich auf meinem Handy abgespeichert...Hab...

1304 Views

0 replies

1 likes

  • 1304 Views
  • 0 replies
  • 1 likes

Solved!! Shuffle complete catalog of artist

Where is the shuffle artist button? I'm on a premium account and living in the year 2014.

Regular

Where is the shuffle artist button? I'm on a premium account and living in the year 2014.

Peter__

Community Legend

2836 Views

6 replies

1 likes

  • 2836 Views
  • 6 replies
  • 1 likes

Dont see two way communication in messages

When using desktop app, if i look at a conversation, i can see both my shared songs and the other persons shared songs to me. On Android, I only see the other persons shared somgs to me. Is this expected behavior or a bug?

Visitor

When using desktop app, if i look at a conversation, i can see both my shared songs and the other persons shared songs to me. On Android, I only see the other persons shared somgs to me. Is this...

Peter__

Community Legend

435 Views

1 replies

0 likes

  • 435 Views
  • 1 replies
  • 0 likes

Spotify thinks it's offline after a few seconds and restarts

Hello, I got the latest Spotify App on a unrooted Nexus 5 (Android 4.4.2). Since the new update, after a few (random) seconds Spotify thinks it is offline and restarts (registration screen shows up for a short time, about 1 second, then the UI resets...

Newbie

Hello,   I got the latest Spotify App on a unrooted Nexus 5 (Android 4.4.2). Since the new update, after a few (random) seconds Spotify thinks it is offline and restarts (registration screen...

Peter__

Community Legend

550 Views

1 replies

0 likes

  • 550 Views
  • 1 replies
  • 0 likes

Solved!! Premium not working

What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with username 3. below settings -> take premium 4. click on take premium...

Regular

What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and get the same error) 1. install spotify 2. login with userna...

Peter__

Community Legend

1819 Views

10 replies

0 likes

  • 1819 Views
  • 10 replies
  • 0 likes

Solved!! See only offline playlists

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

Casual Listener

There used to be a simple way to only see playlists that I've downloaded to my phone. I can't figure out how to do that with the new version and I can't find anything about it on the website.

dinomight

Spotify Star

15577 Views

3 replies

0 likes

  • 15577 Views
  • 3 replies
  • 0 likes

black screen

Every time I try to run spotify on my Samsung Galaxy S4, all I get is a black screen with three white lines at the top left, which do nothing. That's it. And there seems to be no way to reach Spotify support. What now?? Thanks Linda

Casual Listener

Every time I try to run spotify on my Samsung Galaxy S4, all I get is a black screen with three white lines at the top left, which do nothing. That's it. And there seems to be no way to reach Spotify...

Marco

Community Legend

1088 Views

2 replies

0 likes

  • 1088 Views
  • 2 replies
  • 0 likes

Sound stops working on my HTC One

Hi, I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on again. Right I can't listen to offline files, radio or anything. - Sound...

Casual Listener

Hi,    I've read users are having problems with the sound just droping on their Android devices and there doesn't seem to be a solution other than turning the phone off and back on agai...

duffusion

Regular

2211 Views

5 replies

0 likes

  • 2211 Views
  • 5 replies
  • 0 likes

Deleting Profil

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscription not valid anymore. So I tried to subscribe again...

Newbie

Hey, anyone can help me please! Wanted to install Spotify for my daughter on her new phone. So, first I registered for her online, but when I wanted to transfer that to her phone, it said: subscripti...

leon-suter

Newbie

669 Views

2 replies

0 likes

  • 669 Views
  • 2 replies
  • 0 likes

Solved!! Your Music shuffles ALL instead of just album or playlist - Android

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist. I've added several playlists and albums to the 'Your Music' section I've noticed that I'll pick a playlist and then about 3-4 so...

Regular

Free user, and I'm fine with it shuffling, however I would at least like it to only shuffle within the album or playlist.   I've added several playlists and albums to the 'Your Music' sectio...

unkoolaidman

Regular

776 Views

2 replies

0 likes

  • 776 Views
  • 2 replies
  • 0 likes

What the hell happened to my Your Music tracks on Android?

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an APK and signing out/logging in.Spotify, seriously ple...

Casual Listener

My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an AP...

Peter__

Community Legend

524 Views

1 replies

0 likes

  • 524 Views
  • 1 replies
  • 0 likes

Low volume issues with GPS instructions :(

I use BT in my car for music and for GPS instructions. Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the GPS instructions with it so they are dipped as low as the music...

Roadie

I use BT in my car for music and for GPS instructions.   Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the G...

Daniel

Community Legend

1037 Views

1 replies

0 likes

  • 1037 Views
  • 1 replies
  • 0 likes

karaoke tracks

As of today I can't find any backing tracks or karaoke versions. All I get is an error saying.. oops something went wrong. Have spotify removed them?

Visitor

As of today I can't find any backing tracks or karaoke versions. All I get is an error saying.. oops something went wrong. Have spotify removed them?

user-removed

Not applicable

1741 Views

8 replies

0 likes

  • 1741 Views
  • 8 replies
  • 0 likes

Login suddenly fails on Android smartphone - the report "Unfortunately, Spotify has stopped” appears

Description Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has stopped” appears on the screen. This has continued ever since ...

Casual Listener

  Description Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has ...

japitkan

Casual Listener

728 Views

2 replies

1 likes

  • 728 Views
  • 2 replies
  • 1 likes

Huge amounts of battery drain

I have a Nexus V running Android 4.4.2 with no rooting or other changes. When I run Spotify it generally drains about 15-20% of my battery per 30 minutes of music. I tried out Google Play Music and Beats Music. Both of them only drain about 2-3% of m...

Casual Listener

I have a Nexus V running Android 4.4.2 with no rooting or other changes. When I run Spotify it generally drains about 15-20% of my battery per 30 minutes of music. I tried out Google Play Music and B...

rafagiba

Newbie

1664 Views

8 replies

0 likes

  • 1664 Views
  • 8 replies
  • 0 likes

[Android 4.4.2]Spotify pauses when volume is changed by rocker

Hello This issue has been replciated on both my phone (Samsung galaxy nexus (running CM 11), but on this phone the issue was present aswell on the Stock 4.1.2 ROM)). This behaviour is the same on my Girlfriends LG Nexus 4 (stock 4.4.2). The way to re...

Newbie

Hello   This issue has been replciated on both my phone (Samsung galaxy nexus (running CM 11), but on this phone the issue was present aswell on the Stock 4.1.2 ROM)). This behaviour is the ...

Peter__

Community Legend

565 Views

1 replies

0 likes

  • 565 Views
  • 1 replies
  • 0 likes

Login Failed..

I have my Spotify connected to my Facebook and every time I press the "Log in with Facebook" button, it says "Login failed." I've tried going through my Facebook on my phone and there isn't even an option to use Spotify, and I have also tried setting...

Casual Listener

I have my Spotify connected to my Facebook and every time I press the "Log in with Facebook" button, it says "Login failed." I've tried going through my Facebook on my phone and there isn't even an...

Merik

Community Legend

819 Views

1 replies

0 likes

  • 819 Views
  • 1 replies
  • 0 likes

Solved!! *feature request* Star/unStar within the app

So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?

Regular

So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?

Pakillo73

Casual Listener

2552 Views

9 replies

0 likes

  • 2552 Views
  • 9 replies
  • 0 likes

Solved!! Cannot log in on android

Hi! This morning I tried to play some music from my android device Samsung Galaxy SII. When I start the app I come to the log in screen and i click the "log in with facebook" button. Then the screen says "logging in" for a few seconds and then i come...

Newbie

Hi! This morning I tried to play some music from my android device Samsung Galaxy SII. When I start the app I come to the log in screen and i click the "log in with facebook" button.  Then the...

ethanmc2004

Casual Listener

2312 Views

3 replies

0 likes

  • 2312 Views
  • 3 replies
  • 0 likes