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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111145 Views

26 replies

3 likes

  • 111145 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223657 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223657 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

580812 Views

79 replies

3 likes

  • 580812 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478263 Views

577 replies

40 likes

Account
Free
  • 478263 Views
  • 577 replies
  • 40 likes

Samsung Galaxy s5 Spotify playlists reloads over and over - freezes

Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to the playmist menu, the song will stop, because of th...

Regular

Hi, I'm using Spotify on my new SGS5, and the playmists keeps reloading until Spotify freezes. The app works well besides when I'm in the playlist menu. Also if I'm listening to a song, and goes to t...

user-removed

Not applicable

1345 Views

1 replies

1 likes

freeze
galaxy s5
Playlists refreshing error
  • 1345 Views
  • 1 replies
  • 1 likes

transferring files to windows media player

I have downloaded Spotify on my nokia lumia windows mobile and am wanting to transfer from mobile to my laptop. Can I do this and how?

Newbie

I have downloaded Spotify on my nokia lumia windows mobile and am wanting to transfer from mobile to my laptop. Can I do this and how?

Peter__

Community Legend

662 Views

1 replies

0 likes

  • 662 Views
  • 1 replies
  • 0 likes

disable shuffle

when I first pull up a playlist, and tap it it won't play until I then hit shuffle. of course then it plays another song found that album a playlist vs the one I tapped. wow that song is playing I cannot replace it and listen to another song unless I...

Regular

when I first pull up a playlist, and tap it it won't play until I then hit shuffle. of course then it plays another song found that album a playlist vs the one I tapped. wow that song is playing I c...

Peter__

Community Legend

1538 Views

4 replies

3 likes

  • 1538 Views
  • 4 replies
  • 3 likes

Spotify Android app stuck offline

Hi there, I tried searching for this problem but the only threads i could see are from over a year ago and couldn't see any solution... I'm using a Samsung Galaxy S4 and i'm a Spotify Premium user. Whenever I open the app on my phone, it tells me i'm...

Casual Listener

Hi there, I tried searching for this problem but the only threads i could see are from over a year ago and couldn't see any solution...   I'm using a Samsung Galaxy S4 and i'm a Spotify Prem...

344 Views

0 replies

0 likes

  • 344 Views
  • 0 replies
  • 0 likes

activity spotify (in application spotify) is not responding

Whenever I try to access spotify on my phone the screen turns white for about 30 seconds, then a message pops up: "activity spotify (in application spotify) is not responding." I uninstalled and reinstalled to no avail. Any thoughts?

Newbie

Whenever I try to access spotify on my phone the screen turns white for about 30 seconds, then a message pops up: "activity spotify (in application spotify) is not responding." I uninstalled and rein...

zombie

Newbie

1382 Views

4 replies

0 likes

  • 1382 Views
  • 4 replies
  • 0 likes

unable to use ipod after upgrading

hi.ive just upgraded to premium and my ipod tells me im offline.what can I do?

Newbie

hi.ive just upgraded to premium and my ipod tells me im offline.what can I do?

Peytonb6

Regular

406 Views

1 replies

0 likes

  • 406 Views
  • 1 replies
  • 0 likes

option to add whole albums into playlist

Whenever i want to check out an album before comitting to putting it my music collection..i like to put it to my "check this out" list...however the only option right now is to save the album as a playlist in itself..please make the option to make it...

Regular

Whenever i want to check out an album before comitting to putting it my music collection..i like to put it to my "check this out" list...however the only option right now is to save the album as a pl...

374 Views

0 replies

0 likes

  • 374 Views
  • 0 replies
  • 0 likes

Local files do not show under Songs, Albums or Artists sections

Local files do not show under Songs, Albums or Artists sections on the app - only under the playlist they were synced by. This seems to be related to https://community.spotify.com/t5/Help-Desktop-Linux-Mac-and/Your-music-Local-files-not-in-Songs-Albu...

Casual Listener

Local files do not show under Songs, Albums or Artists sections on the app - only under the playlist they were synced by. This seems to be related to https://community.spotify.com/t5/Help-D...

Peter__

Community Legend

1908 Views

1 replies

7 likes

  • 1908 Views
  • 1 replies
  • 7 likes

Serious issues with samsung galaxy s4

When I use headphones and start spotfy, after a little while, google now pops in and songs start to play randomly and for a few seconds. I tried disabling google services and this still happens. I even uninstalled and reinstalled the app. It's quite ...

Newbie

When I use headphones and start spotfy, after a little while, google now pops in and songs start to play randomly and for a few seconds. I tried disabling google services and this still happens. I ev...

kbrooksc

Community Legend

905 Views

1 replies

0 likes

  • 905 Views
  • 1 replies
  • 0 likes

How to delete account on Android phone

I downloaded spotify on my android device, and accidentally started a 7 day free trial. It says that after 7 days, my phone company will bill me monthly. I called them but they didnt know anything about it. If i delete the app, will that cancel the f...

Newbie

I downloaded spotify on my android device, and accidentally started a 7 day free trial. It says that after 7 days, my phone company will bill me monthly. I called them but they didnt know anything ab...

Peter__

Community Legend

1031 Views

1 replies

0 likes

  • 1031 Views
  • 1 replies
  • 0 likes

Sound issues

Since the update I have been getting serious issues with sound levels being far to low.I have turnt of sound eq. This gives a slight boost but still only about what other music apps are like on 6 to 8. Turning on eq then pushing all bars to +15 db is...

Casual Listener

Since the update I have been getting serious issues with sound levels being far to low. I have turnt of sound eq. This gives a slight boost but still only about what other music apps are like on 6 ...

dbleacy

Casual Listener

975 Views

4 replies

0 likes

  • 975 Views
  • 4 replies
  • 0 likes

Show only offline content does not include downloaded local files

When I select a filter to show only offline content in my music it shows the album as being available but when I go into it, there is no music. However, when I turn off the filter and find the album again, all of the music is there. These are local f...

Casual Listener

When I select a filter to show only offline content in my music it shows the album as being available but when I go into it, there is no music. However, when I turn off the filter and find the album ...

Peter__

Community Legend

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

unable to add Album to existing playlist in android app

Not everyone has PCs, this should be addressed! You can do in on pc, but not android. This sometimes means adding thousands of songs one by one instead of 15-20 at a time. Are there any plans to add this functionality back?

Newbie

Not everyone has PCs, this should be addressed! You can do in on pc, but not android. This sometimes means adding thousands of songs one by one instead of 15-20 at a time. Are there any plans to add ...

Daniel

Community Legend

582 Views

1 replies

0 likes

  • 582 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't download music

Hello. I have had spotify premium forna few months now. I'm running it on my galaxy s4, this is the only device I have, I am nowhere near the download limit. I have just installed the kitkat software update if that helps? Thanks.

Regular

Hello. I have had spotify premium forna few months now. I'm running it on my galaxy s4, this is the only device I have, I am nowhere near the download limit. I have just installed the kitkat software...

ljb_1992

Casual Listener

2312 Views

11 replies

0 likes

  • 2312 Views
  • 11 replies
  • 0 likes

Solved!! Can't download music to Android phone or tablet

I am having trouble downloading certain songs to my phone and tablet from my computer. I have a Premium account, and downloaded playlists work fine on my computer, but I have a lot of local files included in some of them. Most of these songs wont dow...

Casual Listener

I am having trouble downloading certain songs to my phone and tablet from my computer. I have a Premium account, and downloaded playlists work fine on my computer, but I have a lot of local files inc...

ljb_1992

Casual Listener

18686 Views

10 replies

0 likes

  • 18686 Views
  • 10 replies
  • 0 likes

Download local files - free account

Hi, It's been a while since I've used spottify, since It didn't synced my local files. I recenly decided to try it again, but still without any luck. Now i know about the free shuffle option, but my question (or suggestion?) remains: On a FREE user a...

Regular

Hi,   It's been a while since I've used spottify, since It didn't synced my local files. I recenly decided to try it again, but still without any luck. Now i know about the free shuffle op...

Xzenor

Music Fan

1158 Views

1 replies

0 likes

  • 1158 Views
  • 1 replies
  • 0 likes

Solved!! Weird ad about a bomb accident in Sportify Premium

This morning I was taking a shower with Spotify on. (Wireless speaker and phone in other room) But after a couple of songs this weird 'ad' comes up. A women talking in bad English how she lost an eye because of a bomb. After the weird story my playli...

Casual Listener

This morning I was taking a shower with Spotify on. (Wireless speaker and phone in other room) But after a couple of songs this weird 'ad' comes up. A women talking in bad English how she lost an eye...

Merik

Community Legend

1161 Views

4 replies

0 likes

  • 1161 Views
  • 4 replies
  • 0 likes

Device not showing up on windows 8.1, also songs wont sync on phone over Wi-Fi

Pc has OS 8.1 pro, and my phone is LG Optimus G Pro with android version 4.1.2 I have been on the forums for awhile and have tried every solution found. ranging from deleting all info from phone, to turning off my firewall and anti-virus. Any help wo...

Casual Listener

Pc has OS 8.1 pro, and my phone is LG Optimus G Pro with android version 4.1.2   I have been on the forums for awhile and have tried every solution found. ranging from deleting all info from...

Bizzuh

Casual Listener

1241 Views

6 replies

0 likes

  • 1241 Views
  • 6 replies
  • 0 likes

Solved!! Spotify mobile refuses to download music, after 12 or so tracks.

Hey team. Firstly can I say I abolutely love your product, I think the ten dollars a month I pay for it is the best investment I make. It is the knees of the bee. However, lately I have been having a lot of trouble using the spotify app with my new p...

Regular

Hey team. Firstly can I say I abolutely love your product, I think the ten dollars a month I pay for it is the best investment I make. It is the knees of the bee.   However, lately I have ...

JonoNZ

Regular

1858 Views

13 replies

0 likes

  • 1858 Views
  • 13 replies
  • 0 likes

Login/playback issues on Nexus 5

Login on with Facebook, get 'login failed' message but it still logs in. If I play a song, it plays for 4-9 seconds then the sound stops though it looks like its still playing. Also keeps crashing back to the login page, then back to the opening page...

Newbie

Login on with Facebook, get 'login failed' message but it still logs in. If I play a song, it plays for 4-9 seconds then the sound stops though it looks like its still playing. Also keeps crashing ba...

Peter__

Community Legend

791 Views

1 replies

0 likes

  • 791 Views
  • 1 replies
  • 0 likes