Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5442 Views

0 replies

7 likes

  • 5442 Views
  • 0 replies
  • 7 likes

Audio Effects is **bleep**d up

So when im listening to music im using the audio effect option. Using the the "hip hop" setting and have boosted the bass a bit. this makes the treble lower and then i have to have the volume higher, and every time i get a text and some times when im...

Casual Listener

So when im listening to music im using the audio effect option.  Using the the "hip hop" setting and have boosted the bass a bit. this makes the treble lower and then i have to have the volume ...

ollvid

Gig Goer

476 Views

3 replies

0 likes

  • 476 Views
  • 3 replies
  • 0 likes

Stopped working on Kindle Fire

Last night for some reason, spotify stopped working on my kindle. it opens but EVERYTHING is blank, I can't search, I can't look up playlists NOTHING! I have uninstalled and re-installed 3x and nothing, any ideas??

Casual Listener

Last night for some reason, spotify stopped working on my kindle.  it opens but EVERYTHING is blank, I can't search, I can't look up playlists NOTHING!  I have uninstalled and re-installed ...

bubblelord

Newbie

1610 Views

4 replies

0 likes

  • 1610 Views
  • 4 replies
  • 0 likes

Bugg:Max volume drops on Samsung s4

I have an issue with the max audio volume on my samsung s4.Using headset I will have to repeatedly unplugg/replugg the headset to get max audio volume. I.e having selected max volume the level is okay, but suddenly (changing song) the max device volu...

Regular

I have an issue with the max audio volume on my samsung s4. Using headset I will have to repeatedly unplugg/replugg the headset to get max audio volume. I.e having selected max volume the level is...

pepp-elito

Regular

1893 Views

3 replies

0 likes

bugg max audio volume
  • 1893 Views
  • 3 replies
  • 0 likes

get more space to sync offlineplaylist

Hi there How c an I see or choose where my downloads are stored? I have a Galaxy tab2 with 32gb SD card but have just been told it cannot sync anymore. I don;t have an option in settings to change my local storage location, Any hints please?

Newbie

Hi there   How c an I see or choose where my downloads are stored? I have a Galaxy tab2 with 32gb SD card but have just been told it cannot sync anymore.  I don;t have an option in sett...

Peter__

Community Legend

674 Views

1 replies

0 likes

  • 674 Views
  • 1 replies
  • 0 likes

Amplifier connection via HDMI

I would like to stream Spotify on a RAZR Maxx 4g to a stereo and have better sound quality than what you'd get through the 3.5 mm stereo jack. It seems that the micro HDMI connection might be useful but does the Spotify app send an audio signal throu...

Newbie

I would like to stream Spotify on a RAZR Maxx 4g to a stereo and have better sound quality than what you'd get through the 3.5 mm stereo jack. It seems that the micro HDMI connection might be useful ...

Homranihich

Newbie

809 Views

1 replies

0 likes

  • 809 Views
  • 1 replies
  • 0 likes

Nexus 5 stops playing when it gets to a commercial

Hello, Ever since I've switched over to Android (Nexus 5, AT&T) from Apple, Spotify can only play a few songs before it requires me to change the channel (radio station/playlist/etc) before it'll play anything else. I believe this happens when it is ...

Casual Listener

Hello,   Ever since I've switched over to Android (Nexus 5, AT&T) from Apple, Spotify can only play a few songs before it requires me to change the channel (radio station/playlist/etc) b...

529 Views

0 replies

0 likes

  • 529 Views
  • 0 replies
  • 0 likes

AVRCP only works after starting Google Play Music first.

I use the Spotify app in my car(VW Golf 2014) a lot connected to the stereo via Bluetooth. I just got a Nexus 4 with Android 4.4.2 and was happy to be able to start using AVRCP 1.3 meta data wich it should support (It works in the car with my girlfri...

Regular

I use the Spotify app in my car(VW Golf 2014) a lot connected to the stereo via Bluetooth.   I just got a Nexus 4 with Android 4.4.2 and was happy to be able to start using AVRCP 1.3 meta da...

lucky_Pierre

Newbie

4331 Views

3 replies

0 likes

  • 4331 Views
  • 3 replies
  • 0 likes

Song

It won't let me choose what song to listen too

Casual Listener

It won't let me choose what song to listen too

Peter__

Community Legend

476 Views

1 replies

0 likes

  • 476 Views
  • 1 replies
  • 0 likes

[BUG] Spotify wrongly complains about insuficient disk space

THIS IS A BUG! SEE LATEST POST!!! I have this exact problem: http://community.spotify.com/t5/Help-Android/Offline-Sync/td-p/23713The suggested solution did not work, since Spotify didn't react when i hit the hw menu key, hence I'm unable to cache mor...

Music Fan

THIS IS A BUG! SEE LATEST POST!!!   I have this exact problem: http://community.spotify.com/t5/Help-Android/Offline-Sync/td-p/23713 The suggested solution did not work, since Spotify didn...

Joe

Community Legend

2028 Views

16 replies

1 likes

storage
  • 2028 Views
  • 16 replies
  • 1 likes

Shuffle play missing

My downloaded playlist and albums DOES have shuffle option. When i click a album that is NOT downloaded i DON'T have the shuffle option. Not too sure why? Android premium account user. Thanks

Regular

My downloaded playlist and albums DOES have shuffle option. When i click a album that is NOT downloaded i DON'T have the shuffle option. Not too sure why? Android premium account user. Thanks

Joe

Community Legend

399 Views

2 replies

0 likes

  • 399 Views
  • 2 replies
  • 0 likes

Solved!! playing a full album in order on premium trial?

Am tossing up between spotify and google all access but i can't seem to be able to play an album in full on android app with premium subscription. There only seems to be an option to shuffle songs from an album. It seems i can make a playlist in the ...

Visitor

Am tossing up between spotify and google all access but i can't seem to be able to play an album in full on android app with premium subscription. There only seems to be an option to shuffle songs fr...

user-removed

Not applicable

10098 Views

23 replies

0 likes

  • 10098 Views
  • 23 replies
  • 0 likes

Spotify randomly deleting songs.

I have playlists that I have downloaded for offline use but every time I've used it this week, I've noticed that random songs are not available offline anymore. What is happening?

Casual Listener

I have playlists that I have downloaded for offline use but every time I've used it this week, I've noticed that random songs are not available offline anymore. What is happening?

Josh

Community Legend

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

High data traffic registered "in the background" even though not using Spotify

Hi! Today I discovered that 731 megabytes of data have been used in the background (whatever that supposed to mean) in one day. Since december 31 until today, the 7th of januari, I have consumed 758 mb of data. 26,80 mb listening and the rest have be...

Casual Listener

Hi!    Today I discovered that 731 megabytes of data have been used in the background (whatever that supposed to mean) in one day.  Since december 31 until today, the 7th of janu...

fede_kida

Casual Listener

1020 Views

2 replies

0 likes

  • 1020 Views
  • 2 replies
  • 0 likes

Music over bluetooth for in the car

Hi, I got a Ford Fiesto Econetic (bought 2010) and has no USB port. But I have my phone connected over bluetooth. I got Spotify (free currently) on my mobile, and I want to stream the music over the bluetooth to my carradio. This morning i connected ...

Newbie

Hi,   I got a Ford Fiesto Econetic (bought 2010) and has no USB port. But I have my phone connected over bluetooth.   I got Spotify (free currently) on my mobile, and I want to stre...

479 Views

0 replies

0 likes

  • 479 Views
  • 0 replies
  • 0 likes

Solved!! Shuffle play artist missing?

This could be a really dumb question, but I have no shuffle play button when I go to an artist page. I'm using spotify on the S 3 running 4,3 (jelly bean I believe is the name of that OS). I've found a thread about this but it was for IOS and didn't ...

Regular

This could be a really dumb question, but I have no shuffle play button when I go to an artist page.  I'm using spotify on the S 3 running 4,3 (jelly bean I believe is the name of that OS). &nbs...

brenthlar

Regular

1152 Views

2 replies

0 likes

  • 1152 Views
  • 2 replies
  • 0 likes

Re: spotifuggle Crashes after the recent update

After the latest update, Spotify on my Droid Razr is crashing. I open the app and sign in just fine, but once I try to open the side bar and click playlists it closes and returns to the previous website or app I was visiting. I have tried uninstallin...

Casual Listener

After the latest update, Spotify on my Droid Razr is crashing. I open the app and sign in just fine, but once I try to open the side bar and click playlists it closes and returns to the previous webs...

Joe

Community Legend

582 Views

6 replies

0 likes

  • 582 Views
  • 6 replies
  • 0 likes

Unpublished playlist- Will my subscribers still be listening to it

So I created a playlist for my then gf but since the relationship went sour, I opted to unpublish it. Question is, can she still hear the playlist? Can she still access the songs and anything new I add while its unpublished?

Newbie

So I created a playlist for my then gf but since the relationship went sour, I opted to unpublish it.   Question is, can she still hear the playlist? Can she still access the songs and anyth...

Peter__

Community Legend

1323 Views

2 replies

0 likes

  • 1323 Views
  • 2 replies
  • 0 likes

Solved!! Kindle Fire app will only play one song of a playlist, then stop

I am trying to listen to my playlists (either downloaded or not) and it will only play one song then stop. The same goes for radio. I want it to play continuously. What is the fix? Thanks.

Casual Listener

I am trying to listen to my playlists (either downloaded or not) and it will only play one song then stop. The same goes for radio. I want it to play continuously. What is the fix?  Thanks.

LST

Casual Listener

2857 Views

2 replies

0 likes

  • 2857 Views
  • 2 replies
  • 0 likes

Solved!! Hallo ik heb spotify unlimited gekocht voor 2 maand wat kan ik nu zoal doen ?

Hallo ik heb spitify unlimited gekocht wat kan ik nu zoal doen ? Ik krijg nog steeds reclame en ik kan niet kiezen wat ik wil luisteren aleen maar shufel @gmail.com [Snip-Email(Privacy)-Peter]

Casual Listener

Hallo ik heb spitify unlimited gekocht wat kan ik nu zoal doen ? Ik krijg nog steeds reclame en ik kan niet kiezen wat ik wil luisteren aleen maar shufel <snip>@gmail.com   [Snip-Ema...

Lisaa25

Newbie

727 Views

5 replies

0 likes

  • 727 Views
  • 5 replies
  • 0 likes

HELP, offline playlists won't work overseas

I'm from the United States, and I've been a premium subscriber for quite some time. I have a Galaxy s2. I'm traveling in Spain for 5 weeks, and I was under the impression that my spotify offline would still work, but it doesn't. I cut my cell service...

Casual Listener

I'm from the United States, and I've been a premium subscriber for quite some time. I have a Galaxy s2. I'm traveling in Spain for 5 weeks, and I was under the impression that my spotify offline woul...

RobyT

Regular

889 Views

4 replies

0 likes

  • 889 Views
  • 4 replies
  • 0 likes