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Song pauses and playlists turn to "Loading" -> App crashes

Song pauses and playlists turn to "Loading" -> App crashes

Ever since Spotify switched to "My Music",  I am unable to go back to the playlist or My Music view or the currently playing song stops playing and all of my playlists switch from their names to "Loading" for a long time.  Eventually they either reload and the song is paused at the beginning of the song or the app just crashes completely.  Please help as this has essentially completely broken the app for me.

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15 Replies

Could you try all of the troubleshooting steps and fill in the template in the troubleshooting post?
http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

Description

Already described above

 

What are the steps you took to get to the error/issue?

 

1. First I started playing a song

2. Then I backed out to the "Your Music" tab

3. Then the song stops, the playlists or albums, etc. reload as "Loading" and the currently playing track goes away for a split second before the playlists repopulate and then say "Loading" again on and on in a loop before the app crashes.

 

 

 

What I expected to happen

I expected the song to keep playing and be able to select another playlist possibly as I used to be able to.  This is a truly app breaking bug.

 

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

HTC One

 

Device’s Operating System

Kit kat

 

What type of account do you have?

Premium

 

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

16.9  GB

 

Is your device rooted?

No

 

 

Did you set your external SD card as storage location?

No

 

Did you manually install an older version before installing the latest version from the Play Store?

No

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

 

 

 

My mobile Spotify version

1.0.0.82

 

 

My mobile provider and country

AT&T

 

 

Do you have a Spotify (non-Facebook) login?

No

 

Are you logging in with Facebook or with your Spotify login details?

Facebook login

 

Do you have any screenshots you can attach to more clearly explain your issue?

If so, please paste them here

Hi, i have the same issues, any solution available, its getting anoying regards peter 

I have the same problem... Its not just annoying its rendered the app completly unuseable 

Glad (I guess?) to hear that I'm not the only one.  I've been talking to support and they've submitted it to the Android dev team for fixing.  They haven't given me a timeline or anything unfortunately.  Not sure if anyone here has any other solutions???

This has been going on for last 3 weeks since new update and not a word abot the problem from Spotify. I have e mailed there tech people twice in 3 weeks and no response.... this is really disappointment especially for a service you pay for.

Agreed! Bought a Galaxy S5 3 days ago, it was a bitt laggy and ofc spotify didn't work, tought it was my phone so i returned it and got the Sony Z2 insted... same problem! 

Hi,

 

same here 😞

 

Description

Spotify for Android freezes randomly. Hangsy mostly at the end of an song and does not load the next. By scrolling the playlist down anything hangs with "loading". At the first it looks like the app will still respond but later it freezes and becomes non responsive.

 

 

 

Did you restart your device when troubleshooting in section B?

Yes

 

Did you read the connection troubleshooting tips?

Yes

 

Your device

Galaxy S2

 

Device’s Operating System

CM 11 stable tested / nightly build tested too

 

What type of account do you have?

Premium

 

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

1 GB

 

Space left on your SD card (if applicable)

6 GB

 

Space left on your External SD card (if applicable)

7 GB

 

Is your device rooted?

Of course 🙂

 

Are you using a custom ROM, if so which one, exactly?

CM

 

Did you set your external SD card as storage location?

No

 

Did you manually install an older version before installing the latest version from the Play Store?

No (where to get it?)

 

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Was streaming via Wifi few days ago and there was a longer freeze too. But after 20-30 seconds the device play again.

 

If you said "No", when does the issue not occur?

 

 

My mobile Spotify version

1.0.1.984

 

My mobile provider and country

Vodafone / Germany

 

My username

1125106873

 

Do you have a Spotify (non-Facebook) login?

no

 

Are you logging in with Facebook or with your Spotify login details?

Facebook login

 

Do you have any screenshots you can attach to more clearly explain your issue?

no

 

Hope somebody can help soon.

 

Thanks and Greetings

Tom

i have the exactly same issue on my HTC One, it has been at least 3 weeks. someone fix this pls

Hi Rickchen,

 

Could you please fill out the TS Guide - it would be nice to see some details, because it looks like only few people has the issue (short thread at the moment).

http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082

 

Greetings Tom

I got an email from spotifys tech support with a their test account and it works perfect. logged in with my own account and it crashes and loads and so on... should mean its the account, not the app or ur phone 🙂 tried sereval times, works 100% with the test account! not with my owm.

Hi,

 

hhmm it means that somebody needs to repair the accounts? Whats will be happen next? Should I open a support request?

 

Greetz

 

That would probably be a good plan if it is an account issue. 😉

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

They hade deleted My email so i can make a New user and they just transfer everything to the new one, still havent done it but hopefully they will do it soon :)!

keep us posted if that works or not...

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