Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
What's new in version 0.7.5 New: Never miss a gig! Artist views now feature touring details. Improved: Spotify Connect will be on its best behaviour when you play radio. Fixed: We've tickled some pixels and dealt with some crashes. Fictitious: This a...
What's new in version 0.7.5 New: Never miss a gig! Artist views now feature touring details. Improved: Spotify Connect will be on its best behaviour when you play radio. Fixed: We've tickl...
Newbie
1977 Views
14 replies
0 likes
Hello there, I've been using Spotify for over a year and a half now on my LG Nexus 4. Ever since I've had it, there has been this issue where song decrease in volume dramatically after 1/2 a second into a track.This is for both streamed and downloade...
Hello there, I've been using Spotify for over a year and a half now on my LG Nexus 4. Ever since I've had it, there has been this issue where song decrease in volume dramatically after 1/2 a second i...
Casual Listener
418 Views
2 replies
0 likes
Hello, I have an old HTC Hero that I wish to use solely for playing free Spotify shuffle. However, everytime I try to play an artist or song, I get a notification that tells me I need to upgrade to Premium to stream music. Ontop of that, I don't see ...
Hello, I have an old HTC Hero that I wish to use solely for playing free Spotify shuffle. However, everytime I try to play an artist or song, I get a notification that tells me I need to u...
Community Legend
567 Views
1 replies
0 likes
i have 3 playlists each one including about 100 songs for offline listening on my iphone. i have 1.5 gb free space. and i choose on main window. and chose red minus . and deleted one of the playlists. and done. i checked th free space again. and it s...
i have 3 playlists each one including about 100 songs for offline listening on my iphone. i have 1.5 gb free space. and i choose on main window. and chose red minus . and deleted one of ...
Community Legend
767 Views
1 replies
0 likes
I recently hit the limit for my android phone of 8 GB, I unchecked a bunch of playlists but the space will not free up. Any help would be appreciated.
I recently hit the limit for my android phone of 8 GB, I unchecked a bunch of playlists but the space will not free up. Any help would be appreciated.
Community Legend
595 Views
1 replies
0 likes
Stops playing on mobile app. plays about 3 songs, then seems to pause on a blank/black screen. almost as if an ad is supposed to play but does not. just stays there. I have to quit out and restart it. Or sometime it will just turn off by itself. quit...
Stops playing on mobile app. plays about 3 songs, then seems to pause on a blank/black screen. almost as if an ad is supposed to play but does not. just stays there. I have to quit out and restart it...
Regular
932 Views
2 replies
0 likes
Thanks for looking at my post... Alright, here is my issue. I have an HTC OneX phone running android. I have been a premium member for over a year if not two. My subscription is current. I only download tracks over wifi unless I am streaming a track ...
Thanks for looking at my post... Alright, here is my issue. I have an HTC OneX phone running android. I have been a premium member for over a year if not two. My subscrip...
Casual Listener
604 Views
1 replies
0 likes
Hi, How do I save my playlist on the SD card on my phone?? I have looked at similiar post but they are old posts that were dated in 2012 and I'm not sure they are up to date. They are also vague. Please help.
Hi, How do I save my playlist on the SD card on my phone?? I have looked at similiar post but they are old posts that were dated in 2012 and I'm not sure they are up to date. They are also vagu...
Newbie
1525 Views
2 replies
0 likes
Hello, I use Spotify since ages and I like the premium functions. But since two months ago I can't stream over the mobile-internet. The playlist stops always when it switches to a 3G connection and all songs without offlince-sync are marked with "You...
Hello, I use Spotify since ages and I like the premium functions. But since two months ago I can't stream over the mobile-internet. The playlist stops always when it switches to a 3G connection and...
374 Views
0 replies
0 likes
Hi, I often find myself in the following situation: Spotify is running on some PC or Mac, which is connected to a sound-system (either the web-app or the desktop version). I want to remote control this instance on my Android/iOS App. Right now I have...
Hi, I often find myself in the following situation: Spotify is running on some PC or Mac, which is connected to a sound-system (either the web-app or the desktop version). I wan...
Newbie
622 Views
2 replies
0 likes
I have been searching this forum for a couple of hours now, after having a lot of trouble with my spotify app the last two weeks on my Xperia Acro S, android 4.1.2 I have tried a few times to reinstall spotify, but problems just keeps getting worse. ...
I have been searching this forum for a couple of hours now, after having a lot of trouble with my spotify app the last two weeks on my Xperia Acro S, android 4.1.2 I have tried a few times to...
Community Legend
4259 Views
1 replies
0 likes
Im using spotify on my android phone and the songs play fine intill about halfway through they stop and the next song starts, it doesnt matterwhich song it is they all seem to dot it
Im using spotify on my android phone and the songs play fine intill about halfway through they stop and the next song starts, it doesnt matterwhich song it is they all seem to dot it
Community Legend
751 Views
1 replies
0 likes
Hi,I couldn't find the right section, so I post it here. For what are I paying? Spotify is now completely free, and everything tool for premium also. For what do I pay? For the Spotify adverts? Or what?Thank you,Pascal
Hi, I couldn't find the right section, so I post it here. For what are I paying? Spotify is now completely free, and everything tool for premium also. For what do I pay? For the Spotify adverts? O...
Not applicable
866 Views
3 replies
0 likes
I was wondering if the songs you listen to on the mobile app show up on your friends' activity feed on their desktop version? I know it shows up on my profile if I star a song or create a playlist from my phone, but I just assumed the songs you play ...
I was wondering if the songs you listen to on the mobile app show up on your friends' activity feed on their desktop version? I know it shows up on my profile if I star a song or create a playlist fr...
Music Fan
1736 Views
2 replies
1 likes
I'm running (free) shuffle play on my Android phone with my starred playlist, but it stops after every 4th song. I can start it again by hitting the play button. Then, it will play the last song played again before moving on (and then stopping again ...
I'm running (free) shuffle play on my Android phone with my starred playlist, but it stops after every 4th song. I can start it again by hitting the play button. Then, it will play the last song play...
Community Legend
450 Views
2 replies
0 likes
I've been enjoying listening to Spotify music on my Nexus 4 (running KitKat 4.4.2) since they made it available for free. Only problem is that, in my car, the music stops playing after a couple of songs unless I keep the screen on. Is this because of...
I've been enjoying listening to Spotify music on my Nexus 4 (running KitKat 4.4.2) since they made it available for free. Only problem is that, in my car, the music stops playing after a couple of so...
Casual Listener
663 Views
2 replies
0 likes
Hi.Can you advise how can I get music files to Spotify playlist, both in one htc one?Also cannot find Spotify downloads anywhere in mobile files - downloads, music, sdcard...Thanks for help.
Hi. Can you advise how can I get music files to Spotify playlist, both in one htc one? Also cannot find Spotify downloads anywhere in mobile files - downloads, music, sdcard... Thanks for help.
Community Legend
1387 Views
10 replies
0 likes
I can't choose songs on third multiple device. I can only shuffle and not choose what song I want. Really annoying. Please fix.
I can't choose songs on third multiple device. I can only shuffle and not choose what song I want. Really annoying. Please fix.
Casual Listener
807 Views
4 replies
0 likes
So I have just started my 30 day free trial on Spotify Premium. So far so good. But when I click on a playlist that I want to download (because I want to be able to listen in offline mode, ofc) it doesn't say "Download" at the top. That green big but...
So I have just started my 30 day free trial on Spotify Premium. So far so good. But when I click on a playlist that I want to download (because I want to be able to listen in offline mode, ofc) it ...
Community Legend
631 Views
7 replies
0 likes
I use spotify because my mobile flat is very slow and I dont want to load the Songs on YouTube because this takes hours and hours. I always downloaded my playlists at home and went out and listened to the music, but since 4 days I got a Android phone...
I use spotify because my mobile flat is very slow and I dont want to load the Songs on YouTube because this takes hours and hours. I always downloaded my playlists at home and went out and listened t...
Casual Listener
618 Views
4 replies
0 likes
