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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

394786 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8389 Views

0 replies

7 likes

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spotify doesnt download fo my sd card but deezer does why?

Recently bought handset with low phone memory but large expandable memory. Spotify will not use the expandable memory card. Moved to Deezer and it has the option to save where I choose. Why doesnt Spotify? Another reason I just stopped subscribing an...

Visitor

Recently bought handset with low phone memory but large expandable memory. Spotify will not use the expandable memory card. Moved to Deezer and it has the option to save where I choose. Why doesnt Sp...

user-removed

Not applicable

1016 Views

2 replies

0 likes

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Solved!! Confirm you're sill a Premium User

Hey, since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere and on my laptop everythings fine. Does anyone have the same pr...

Casual Listener

Hey,   since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere a...

Strieface

Music Fan

1991 Views

2 replies

0 likes

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Is the shuffle mode really shuffle?

Hi! I very often use the shuffle mode to play all song in my Spotify Library. Usually I use Spotify when I go to work by bike for 40 minutes. In my library I have about 430 song. My observation is that, there is a set of few songs that are served me ...

Newbie

Hi! I very often use the shuffle mode to play all song in my Spotify Library. Usually I use Spotify when I go to work by bike for 40 minutes. In my library I have about 430 song. My observation i...

236 Views

0 replies

0 likes

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Solved!! Samsung galaxy S3 Spotify & BEATS Wireless

Hi, When i want to listening spotify with my wireless headphones it doesnt work (through bluetooth). Sound is just playing from mobile device. Is there any solution? Thanks for any advice! mobile: Samsung Galaxy S3 OS: Android headphones: BEATS Wirel...

Casual Listener

Hi,   When i want to listening spotify with my wireless headphones it doesnt work (through bluetooth). Sound is just playing from mobile device. Is there any solution? Thanks for any ad...

user-removed

Not applicable

857 Views

3 replies

0 likes

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Crashes on my Blu vivo hd

I downloaded the spotify app on my blu vivo hd but the app keep on crashing after a few seconds. I tried restart but still the same. My device has 1GB RAM which I think is definitely sufficent to support this app. So what is going on?

Newbie

I downloaded the spotify app on my blu vivo hd but the app keep on crashing after a few seconds. I tried restart but still the same. My device has 1GB RAM which I think is definitely sufficent to sup...

user-removed

Not applicable

322 Views

1 replies

0 likes

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Not able to sync with LG G2 (Android 4.3)

I am not able to sync with my Android (LG2, Android 4.3) device. The device is not even showing under Devices. Have tried all the tips in this forum I could find: - fresh install of Spotify on my phone, cache deleted, old files deleted etc - router r...

Casual Listener

I am not able to sync with my Android (LG2, Android 4.3) device. The device is not even showing under Devices. Have tried all the tips in this forum I could find:   - fresh install of Spotif...

Peter__

Community Legend

466 Views

3 replies

0 likes

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Local Files

How do I download my local files? It said i can sync them but i can't choose which one to listen to, I can only shuffle the music instead of listening to them in order.

Newbie

How do I download my local files? It said i can sync them but i can't choose which one to listen to, I can only shuffle the music instead of listening to them in order.

Peter__

Community Legend

291 Views

1 replies

0 likes

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HELP!!!!

HELP DESPERATELY NEEDED. I HAVE SMASHED MY GALAXY SAMSUNG AND IT WILL NOT SWITCH ON. HOW DO I GET ALL OF MY SPOTIFY MUSIC ON MY LAPTOP IF I CANT TURN PHONE ON?

Newbie

HELP DESPERATELY NEEDED. I HAVE SMASHED MY GALAXY SAMSUNG AND IT WILL NOT SWITCH ON. HOW DO I GET ALL OF MY SPOTIFY MUSIC ON MY LAPTOP IF I CANT TURN PHONE ON?

Merik

Community Legend

549 Views

2 replies

0 likes

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Device not showing in Available Devices

I have a rooted Samsung Android tablet (Tab 10.1). I have installed the AirAudio app, which in theory lets you stream Spotify to a device such as an Airport Express (I have one).I have just signed up for a 30 day trial of Spotify premium and I'm usin...

Newbie

I have a rooted Samsung Android tablet (Tab 10.1). I have installed the AirAudio app, which in theory lets you stream Spotify to a device such as an Airport Express (I have one). I have just signe...

652 Views

0 replies

0 likes

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Unable to login / use anything online while on 3G / 4G

Hi all, I hope somebody can help, because this is causing me real issues and makes my premium subscription almost useless. I have just got a new android phone (Samsung Galaxy S5), the problem has started since i got the new phone, so it seems like th...

Casual Listener

Hi all,   I hope somebody can help, because this is causing me real issues and makes my premium subscription almost useless. I have just got a new android phone (Samsung Galaxy S5), the prob...

Merik

Community Legend

528 Views

3 replies

0 likes

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playlist wont download

My playlist wont download so I can listen offline. Its says I dont have enough device storage but my phone says I have 18 gb available. I have galaxy note 3. Please help

Newbie

My playlist wont download so I can listen offline. Its says I dont have enough device storage but my phone says I have 18 gb available. I have galaxy note 3. Please help

user-removed

Not applicable

376 Views

1 replies

0 likes

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Phone Won't Play Downloaded Local Files

Hello, I am using the latest version of spotify on my macbook pro, and my Galaxy note 3. My phone will not play any local files that i have on my computer. i have synced them to my phone through the cable and being connected on the same Wi-Fi, so its...

Casual Listener

Hello, I am using the latest version of spotify on my macbook pro, and my Galaxy note 3. My phone will not play any local files that i have on my computer. i have synced them to my phone through the ...

452 Views

0 replies

0 likes

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spotify app stutters

I've had this app for someone now and since the new update came out a few days ago all my playlist were undownloaded and trying to re download them starts and stops and wipes all of it. I've log out and in multiple time uninstalled the app as well an...

Casual Listener

I've had this app for someone now and since the new update came out a few days ago all my playlist were undownloaded and trying to re download them starts and stops and wipes all of it. I've log out ...

jroshan

Casual Listener

550 Views

2 replies

0 likes

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Solved!! shuffle play button

I installed this morning spotify on my smartphone LG but when i go on the page of an artist or album there isn't shuffle play button and i know that is the only way to play music with the free subscription. Then where the hell is this darn shuffle pl...

Casual Listener

I installed this morning spotify on my smartphone LG but when i go on the page of an artist or album there isn't shuffle play button and i know that is the only way to play music with the free subscr...

Disorder

Casual Listener

697 Views

4 replies

0 likes

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How to I get starred tracks to sort alphabetically permanently?

Basically, when I sort my starred tracks alphabetically on the Android app, it works well, until I exit the app and the sorting goes back to unsorted again.How to I get it to keep sorting alphabetically and not have it revert back to unsorted? This i...

Casual Listener

Basically, when I sort my starred tracks alphabetically on the Android app, it works well, until I exit the app and the sorting goes back to unsorted again. How to I get it to keep sorting&nb...

fluxunder

Casual Listener

642 Views

4 replies

0 likes

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Solved!! Bug: Spotify not working (white screen) in online mode on Android 4.3 / Galaxy S3

This has been happening to me for months, depsite different versions of the Spotify app being released. I pay for premium membership, and not being able to use the app in onlnie mode is a total waste of that money. I'm running Android 4.3 / Galaxy S3...

Casual Listener

This has been happening to me for months, depsite different versions of the Spotify app being released. I pay for premium membership, and not being able to use the app in onlnie mode is a total waste...

bsachs10

Casual Listener

2776 Views

6 replies

0 likes

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Song playing-no audio

After the last update the app will randomly stop playing music, usually at the start of a new song, but sometimes in the middle of a song. The app still appears to function normally, playback as normal, but no audio, same issue across multiple speake...

Newbie

After the last update the app will randomly stop playing music, usually at the start of a new song, but sometimes in the middle of a song. The app still appears to function normally, playback as norm...

265 Views

0 replies

0 likes

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avoid auto download music marked as 'like' from redio over mobile network

Here is my situation. While I am playing music, I am under 3G HSPA+ (which is different from 3G) usually. When I mark a song from any radio as 'like', it is downloaded automatically on my device. It means that Spotify uses a lot of mobile data. My qu...

Visitor

Here is my situation. While I am playing music, I am under 3G HSPA+ (which is different from 3G) usually. When I mark a song from any radio as 'like', it is downloaded automatically on my device. It ...

user-removed

Not applicable

500 Views

3 replies

0 likes

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Trouble Downloading Spotify Playlists

So I recently purchased a new micro sd card specifically because I wanted to download more music from spotify as I am planning on going on a trip next week and It would be nice to have some music to accompany me along the way. However, spotify contin...

Regular

So I recently purchased a new micro sd card specifically because I wanted to download more music from spotify as I am planning on going on a trip next week and It would be  nice to have some mus...

user-removed

Not applicable

400 Views

1 replies

0 likes

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