Trying to log in from a different country

[Sareban]

Hi. I use spotify from Turkey. It has newly entered our borders. I normally use spotify from my samsung tablet. But lately when i try to login it gives me.an error saying "trying to login from a different country" (i dont know if this is the exact message i just translated myself from turkish to english) i was not like that before. I dont know what changed. I need help. Thank you

[Josh · Accepted solution]

Hello!

When you login here, does your country say Turkey? 

[Sareban]

Thank you butsadly it says turkey

[Peter__]

Does this page say your IP address is inside Turkey?
http://www.maxmind.com/en/locate_my_ip

[Sareban]

Yes it says Turkey

[Peter__]

How long have you been using Spotify for?

[Sareban]

Just for Couple of weeks

[Peter__ · Accepted solution]

I think support are going to need to lend a hand to get you back up and running. Quickest way to get in touch is over on Twitter: @SpotifyCares, alternatively if you prefer email you can use the online contact form and someone will be able to lend a hand. 

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

[Sareban]

Thank you all