Login suddenly fails on Android smartphone - the report "Unfortunately, Spotify has stopped” appears

[japitkan]

Description

Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has stopped” appears on the screen. This has continued ever since (for a couple of weeks now). I have rebooted my phone, un- and reinstalled Spotify several times, cleared the memory on my phone to ensure there is enough space, cleared the data and the cache, and troubleshooted Spotify according to the guide B on http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082. Nothing helped.

I have a premium account. Spotify on my computer and on my Samsung galaxy tablet keep working just fine.

What are the steps you took to get to the error/issue?

1)      I click on the Spotify logo on my Android. 

2)      The program tries to open, but closes automatically after 1 second and I am bounced back to the main phone screen.

3)      I try to open Soptify again by cklicking on the logo.

4)      The message “Unfortunately, Soptify has stopped” appears.

5)      I can choose to click on OK (then the message disappears and I am returned to the main phone screen) or on Report, which I have done, describing the problem and sent a report as feed to Spotify (most recently on May 3 at 12.24pm CET).

What I expected to happen

When I press the Spotify logo, I expect the program to open.

Did you restart your device when troubleshooting in section B?

Yes

Did you read the connection troubleshooting tips?

Yes

Your device

Micromax A117 Canvas Magnus

http://www.gsmarena.com/micromax_a117_canvas_magnus-5832.php 

Device’s Operating System

 Android OS, v.4.2 (Jelly Bean)

What type of account do you have?

Premium

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")

Space left on your device

222MB (Phone storage)

Space left on your SD card (if applicable)

1,48GB

Space left on your External SD card (if applicable)

21,02GB

Is your device rooted?

No

Are you using a custom ROM, if so which one, exactly?

No

Did you set your external SD card as storage location?

No

Did you manually install an older version before installing the latest version from the Play Store?

No

 Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

Yes

If you said "No", when does the issue not occur?

- 

My mobile Spotify version

E.g. 1.0.0.82

My desktop Spotify version (if applicable)

0.9.7.16.g4b197456

My mobile provider and country

Swisscom, Switzerland

My username

japitkan

Do you have a Spotify (non-Facebook) login?

yes 

Are you logging in with Facebook or with your Spotify login details?

Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?

No

[Peter__]

Does removing the SD card, then re-installing Spotify make any difference?

[japitkan]

Unfortunately it did not help. The same thing happens even after the SD card is removed, Spotify is re-installed and the phone is rebooted.