Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375540 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an APK and signing out/logging in.Spotify, seriously ple...
My songs from Your Music is still there on windows and my Nexus 7, but on my HTC One it totally vanished. I have tried everything, clearing cache data from the app (Not data), reinstalling from an AP...
Community Legend
446 Views
1 replies
0 likes
I use BT in my car for music and for GPS instructions. Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the GPS instructions with it so they are dipped as low as the music...
I use BT in my car for music and for GPS instructions. Spotify now dips the volume of the music and lets it continue to play while the GPS instructions are read out. However it takes the G...
Community Legend
924 Views
1 replies
0 likes
As of today I can't find any backing tracks or karaoke versions. All I get is an error saying.. oops something went wrong. Have spotify removed them?
As of today I can't find any backing tracks or karaoke versions. All I get is an error saying.. oops something went wrong. Have spotify removed them?
Not applicable
1397 Views
8 replies
0 likes
Description Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has stopped” appears on the screen. This has continued ever since ...
Description Spotify suddenly stopped working on my Android smartphone. It has worked fine before, but suddenly one morning Spotify did not open and the message “Unfortunately, Spotify has ...
Casual Listener
630 Views
2 replies
1 likes
I have a Nexus V running Android 4.4.2 with no rooting or other changes. When I run Spotify it generally drains about 15-20% of my battery per 30 minutes of music. I tried out Google Play Music and Beats Music. Both of them only drain about 2-3% of m...
I have a Nexus V running Android 4.4.2 with no rooting or other changes. When I run Spotify it generally drains about 15-20% of my battery per 30 minutes of music. I tried out Google Play Music and B...
Newbie
1203 Views
8 replies
0 likes
Hello This issue has been replciated on both my phone (Samsung galaxy nexus (running CM 11), but on this phone the issue was present aswell on the Stock 4.1.2 ROM)). This behaviour is the same on my Girlfriends LG Nexus 4 (stock 4.4.2). The way to re...
Hello This issue has been replciated on both my phone (Samsung galaxy nexus (running CM 11), but on this phone the issue was present aswell on the Stock 4.1.2 ROM)). This behaviour is the ...
Community Legend
490 Views
1 replies
0 likes
I have my Spotify connected to my Facebook and every time I press the "Log in with Facebook" button, it says "Login failed." I've tried going through my Facebook on my phone and there isn't even an option to use Spotify, and I have also tried setting...
I have my Spotify connected to my Facebook and every time I press the "Log in with Facebook" button, it says "Login failed." I've tried going through my Facebook on my phone and there isn't even an...
Community Legend
728 Views
1 replies
0 likes
So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?
So in the few months I've been a Spotify Premium user the star/unstar functionality has been buried and then removed from the android app. Why? and, Can we have it back?
Casual Listener
2144 Views
9 replies
0 likes
Hi! This morning I tried to play some music from my android device Samsung Galaxy SII. When I start the app I come to the log in screen and i click the "log in with facebook" button. Then the screen says "logging in" for a few seconds and then i come...
Hi! This morning I tried to play some music from my android device Samsung Galaxy SII. When I start the app I come to the log in screen and i click the "log in with facebook" button. Then the...
Casual Listener
2101 Views
3 replies
0 likes
After the last update on the android app, the history disappeared and what I have searched on after the update is not being saved in the history. So no history at all, is this a bug or is the new version like this? Really want my search history
After the last update on the android app, the history disappeared and what I have searched on after the update is not being saved in the history. So no history at all, is this a bug or is the new ver...
Spotify
29618 Views
165 replies
17 likes
Hey, I was wondering if we'll be able to use the radio feature based on all the songs in the song list saved in "Your Music"? I found it a great way of adding new music to my Starred playlist. This is mainly for use on Android but I also use the desk...
Hey, I was wondering if we'll be able to use the radio feature based on all the songs in the song list saved in "Your Music"? I found it a great way of adding new music to...
Regular
918 Views
2 replies
0 likes
Not sure if this is a "feature" or a bug, but the Artists tab (on Android, latest app version 1.0.0.82) doesn't work the way I expect when I select "Show only offlined content". I have a relatively large number of albums synced to my device and when ...
Not sure if this is a "feature" or a bug, but the Artists tab (on Android, latest app version 1.0.0.82) doesn't work the way I expect when I select "Show only offlined content". I have a r...
Community Legend
1256 Views
1 replies
0 likes
I use Xperia Z and I don't know how to save offline music into my sd card Pls help thxxx
I use Xperia Z and I don't know how to save offline music into my sd card Pls help thxxx
Community Legend
809 Views
3 replies
0 likes
Description Spotify force closes on start up. Logcat gives a stack trace (debug) which points to liborbit-jni-spotify.so as the suspect. Im pretty sure its kernel related (source here: https://github.com/daeiron/android_kernel_sony_apq8064) It would ...
Description Spotify force closes on start up. Logcat gives a stack trace (debug) which points to liborbit-jni-spotify.so as the suspect. Im pretty sure its kernel related (source here: https://gi...
1246 Views
0 replies
0 likes
Hey Guys, So with this new implimentation of "My Music" I used the desktop app to import my starred tracks to "My Music" and it worked on my desktop application, but on my phone they are still only in starred tracks and the only songs that show up in...
Hey Guys, So with this new implimentation of "My Music" I used the desktop app to import my starred tracks to "My Music" and it worked on my desktop application, but on my phone they are still only i...
Regular
1241 Views
4 replies
0 likes
I can't seem to get my playlists to download to my SD card. I have a 64 GB card, and 2GB of internal storage. Also, while it downloads, it stops if I navigate away from the app. I want to be able to download music overnight and at work. Any help is a...
I can't seem to get my playlists to download to my SD card. I have a 64 GB card, and 2GB of internal storage. Also, while it downloads, it stops if I navigate away from the app. I want to be able to ...
Regular
683 Views
3 replies
0 likes
Hi, I am using Spotify on my Nexus 5 running 4.4.2. I subscribed to a few playlists on the phone and also created a few of my own by using the website. All of my playlists are checked as 'Available Offline' and are showing ont he phone. My issue is t...
Hi, I am using Spotify on my Nexus 5 running 4.4.2. I subscribed to a few playlists on the phone and also created a few of my own by using the website. All of my play...
Music Fan
1501 Views
4 replies
0 likes
I'm sure this has been asked before but I couldn't find a solution after a bit of searching so thought I'd ask. Is there a way of pausing/playing from within the app or do I need to do it from the notification bar? The reason I ask is if you pause a ...
I'm sure this has been asked before but I couldn't find a solution after a bit of searching so thought I'd ask. Is there a way of pausing/playing from within the app or do I need to do it from the no...
434 Views
0 replies
0 likes
Ever since I updated to Spotify 1.0.0.82 this morning, I can't get the app to work properly on my Samsung Galaxy S5. I am running Android 4.4.2. I have plenty of available storage on both my phone and my SD card. The app works correctly as long as I ...
Ever since I updated to Spotify 1.0.0.82 this morning, I can't get the app to work properly on my Samsung Galaxy S5. I am running Android 4.4.2. I have plenty of available storage on both...
Regular
1594 Views
2 replies
0 likes
I am paying for your product why are you breaking your UX - while I am actively using your product.
I am paying for your product why are you breaking your UX - while I am actively using your product.
Community Legend
475 Views
1 replies
0 likes
