Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35722 Views
  • 64 replies
  • 25 likes
  • 35722 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873954 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 873954 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25544 Views
  • 3 replies
  • 0 likes
  • 25544 Views
  • 3 replies
  • 0 likes

spotify extremely slow on Samsung Galaxy S 3

Recently, Spotify on my Samsung Galaxy S3 is extremely slow. Having a fast Wifi connection (VDSL 50), it takes sometimes minutes only to load a playlist, sometimes ist does not work at all, so i have to restart spotify and try again. streaming music ...

  • Casual Listener
  • Recently, Spotify on my Samsung Galaxy S3 is extremely slow. Having a fast Wifi connection (VDSL 50), it takes sometimes minutes only to load a playlist, sometimes ist does not work at all, so i have...
  • janberlin74
  • Casual Listener
  • 729 Views
  • 7 replies
  • 0 likes
  • 729 Views
  • 7 replies
  • 0 likes

Empty Albums?

Spotify just updated on my phone and after that some of the albums looks empty. But when I search a track from an empty looking album it plays. Screenshot: http://imgur.com/LHQ4Wf9

  • Regular
  • Spotify just updated on my phone and after that some of the albums looks empty. But when I search a track from an empty looking album it plays. Screenshot: http://imgur.com/LHQ4Wf9
  • Joe
  • Community Legend
  • 844 Views
  • 1 replies
  • 0 likes
  • 844 Views
  • 1 replies
  • 0 likes

Samsung S3 only works with wifi

Every time I have wifi spotify works great, once I disconnected it does not work , it says that dont have connection to internet, but all the apps work very good

  • Newbie
  • Every time I have wifi spotify works great, once I disconnected it does not work , it says that dont have connection to internet, but all the apps work very good
  • Josh
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Devastated - Playlists gone!!

I am new to Spotify. I made an account to help me find songs I'd like to play at my upcoming wedding. Not knowing anything about Spotify, I thought it was totally normal to be able to search for and then play songs not on shuffle and to make playlist...

  • Casual Listener
  • I am new to Spotify. I made an account to help me find songs I'd like to play at my upcoming wedding. Not knowing anything about Spotify, I thought it was totally normal to be able to search for and ...
  • sltand02
  • Casual Listener
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

There is no new "shuffle play" button (either in albums or playlists)

I am a free Spotify user on a Samsung Infuse (Froyo 2.2.1) phone. The new features added to spotify allowing for playlists and albums to be shuffled and played for free do not show up on my phone at all. I followed the troubleshooting instructions, b...

  • Regular
  • I am a free Spotify user on a Samsung Infuse (Froyo 2.2.1) phone. The new features added to spotify allowing for playlists and albums to be shuffled and played for free do not show up on my phone at ...
  • mika123
  • Casual Listener
  • 1198 Views
  • 8 replies
  • 0 likes
  • 1198 Views
  • 8 replies
  • 0 likes

Android #nowplaying

Hello! How can i share music with nowplaying hashtag on my Android phone?

  • Newbie
  • Hello! How can i share music with nowplaying hashtag on my Android phone?
  • Josh
  • Community Legend
  • 383 Views
  • 1 replies
  • 0 likes
  • 383 Views
  • 1 replies
  • 0 likes

Spotify won't let me use free spotify on my tablet after 48 hour premium trial

I have an archos 101 internet tablet. I downloaded the app from the play store and it immediately gave me the 48 hour free trial. Now that is over it won't let me do anything it just says that I need premium to be able to use spotify. It's so frustra...

  • Regular
  • I have an archos 101 internet tablet. I downloaded the app from the play store and it immediately gave me the 48 hour free trial. Now that is over it won't let me do anything it just says that I need...
  • Joe
  • Community Legend
  • 1622 Views
  • 14 replies
  • 0 likes
  • 1622 Views
  • 14 replies
  • 0 likes

Solved!! sub categories missing on browse feature

I used to be able to browse to sub categories (ex: Club > Techno ) in browse by tapping the drop down box at the top. This is just text now, so i can't open it and filter - I just get a list of all. Does anyone know where it went? Using Galaxy S3

  • Casual Listener
  • I used to be able to browse to sub categories (ex: Club > Techno ) in browse by tapping the drop down box at the top. This is just text now, so i can't open it and filter - I just get a list of al...
  • Joe
  • Community Legend
  • 666 Views
  • 5 replies
  • 0 likes
  • 666 Views
  • 5 replies
  • 0 likes

Check here if you have Problems with Spot sync, playlists and offline mode !

I have been playing around with spotify a bit, And I was so furious about this annoying problem that I started to go through this problem bit by bit! The solution that's working for me was this. I completely starting to pick out everything that my Sa...

  • Casual Listener
  • I have been playing around with spotify a bit,  And I was so furious about this annoying problem that I started to go through this problem bit by bit! The solution that's working for me was t...
  • norlen666
  • Casual Listener
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Download button is gone?

Hello everyone, ive got spotify premium. The first day i downloaded a tracklist, wich worked good. But now the download button is gone, even if i press and hold location of the album it wont download or say anything about downloading. Also, my downlo...

  • Regular
  • Hello everyone,   ive got spotify premium. The first day i downloaded a tracklist, wich worked good. But now the download button is gone, even if i press and hold location of the album it wo...
  • Adam
  • Roadie
  • 2190 Views
  • 8 replies
  • 0 likes
  • 2190 Views
  • 8 replies
  • 0 likes

Unable To Play Songs From My Playlists On My Tablet

"Spotify is now free on mobile and tablet! It's time to play everywhere for free! On mobile, you can listen to artists, albums and playlists in shuffle mode. On tablet, you can play any song you want, any time you like." I downloaded the Spotify app....

  • Newbie
  • "Spotify is now free on mobile and tablet!  It's time to play everywhere for free!  On mobile, you can listen to artists, albums and playlists in shuffle mode.  On tablet, you can play...
  • Joe
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Synching new songs added to playlists

I have 1 playlist downloaded for offline listening. If I go back online and add a new song to the playlist, does it automatically synch and download the next time I connect to wifi, or do I have to manually re-synch the entire playlist again? Also, i...

  • Music Fan
  • I have 1 playlist downloaded for offline listening.  If I go back online and add a new song to the playlist, does it automatically synch and download the next time I connect to wifi, or do I hav...
  • Joe
  • Community Legend
  • 240 Views
  • 2 replies
  • 0 likes
  • 240 Views
  • 2 replies
  • 0 likes

Question about Offline Mode

If I download a playlist for Offline listening, does that mean it will automatically play the downloaded version of the song by default even when I'm connected to the network? I want to make sure it is not using my data plan if the song is already do...

  • Music Fan
  • If I download a playlist for Offline listening, does that mean it will automatically play the downloaded version of the song by default even when I'm connected to the network?  I want to make su...
  • Peter__
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! Download Spotify-made playlists?

Having trouble finding the answer to this question using the search tool. Is it posible to download the pre-made playlists for offline use? I'm new to Spotify (have 30 day Premium trial, plan on purchasing once 30 days are up) and for now I've just b...

  • Casual Listener
  • Having trouble finding the answer to this question using the search tool. Is it posible to download the pre-made playlists for offline use? I'm new to Spotify (have 30 day Premium trial, plan on purc...
  • Joe
  • Community Legend
  • 2478 Views
  • 5 replies
  • 0 likes
  • 2478 Views
  • 5 replies
  • 0 likes

Spotify Jan 2014 Android Tablet App for Kindle Fire HD

Hi, Does anyone know where can I download the Spotify Jan 2014 Android Tablet App for Kindle Fire HD?(NOT the phone version of the app, which only works in the shuffle playing mode). Unfortunately, Google Play cannot be installed in unrooted Kindle F...

  • Casual Listener
  • Hi, Does anyone know where can I download the Spotify Jan 2014 Android Tablet App for Kindle Fire HD?(NOT the phone version of the app, which only works in the shuffle playing mode). Unfortu...
  • Peter__
  • Community Legend
  • 655 Views
  • 3 replies
  • 0 likes
  • 655 Views
  • 3 replies
  • 0 likes

Solved!! New Collection Feature - Download Request

I'm loving the new Collection feature that randomly appeared in my Android app. I do have a request, that I realize may be planned for the future, as I realize the Collection is new and still likely being developed.Instead of only being able to downl...

  • Roadie
  • I'm loving the new Collection feature that randomly appeared in my Android app. I do have a request, that I realize may be planned for the future, as I realize the Collection is new and still likely ...
  • callisto14
  • Casual Listener
  • 2774 Views
  • 20 replies
  • 0 likes
  • 2774 Views
  • 20 replies
  • 0 likes

Random pausing both streaming and downloaded songs on Android (driving me CRAZY)

AAARRRRGGGHHH! For about two months now, I cannot go ONE SONG without Spotify pausing the song I am listening to - for no reason. I have used Spotify for years now on my EVO 4G and EVO 4G LTE. Back in late December, this has really become an issue. F...

  • Casual Listener
  • AAARRRRGGGHHH!   For about two months now, I cannot go ONE SONG without Spotify pausing the song I am listening to - for no reason. I have used Spotify for years now on my EVO 4G and EVO 4...
  • user-removed
  • Not applicable
  • 815 Views
  • 3 replies
  • 0 likes
  • 815 Views
  • 3 replies
  • 0 likes

End last.fm scrobbling

This doesn't work and now with Last.fm's new YouTube only format (which is horrible), I don't want Spotify to keep trying and keep showing me error messages that it doesn't work. How can I unscrobble Last.fm?

  • Casual Listener
  • This doesn't work and now with Last.fm's new YouTube only format (which is horrible), I don't want Spotify to keep trying and keep showing me error messages that it doesn't work.  How can I unsc...
  • Peter__
  • Community Legend
  • 289 Views
  • 1 replies
  • 0 likes
  • 289 Views
  • 1 replies
  • 0 likes

username or password incorrect

I have Spotify linked to my Sonos system , last night I was prompted to reauthenticate my spotify account, whilst doing this it asks for your spotify username and password but it keeps displaying wrong username or password entered so I can now no lon...

  • Casual Listener
  • I have Spotify linked to my Sonos system , last night I was prompted to reauthenticate my spotify account, whilst doing this it asks for your spotify username and password but it keeps displaying wro...
  • Peter__
  • Community Legend
  • 714 Views
  • 3 replies
  • 0 likes
  • 714 Views
  • 3 replies
  • 0 likes

Problem with installing Spotify on my Mobile Phone (android)

Description I downloaded spotyfi again, because It stoped verry often during playing the tracks. After redownloading it said that there is not enought space on my phone. What are the steps you took to get to the error/issue? (We need to know what you...

Screenshots_2014-02-04-20-10-03.png
  • Newbie
  • Description I downloaded spotyfi again, because It stoped verry often during playing the tracks. After redownloading it said that there is not enought space on my phone.   What are the...
  • Joe
  • Community Legend
  • 455 Views
  • 1 replies
  • 0 likes
  • 455 Views
  • 1 replies
  • 0 likes