Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

203351 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 203351 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

548440 Views

78 replies

3 likes

  • 548440 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

456007 Views

571 replies

38 likes

Account
Free
  • 456007 Views
  • 571 replies
  • 38 likes

Gift Card Issues

Hi Guys I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. What do i need to do? Should I cancel the card? Its a birthd...

Casual Listener

Hi Guys  I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. Wh...

Daniel

Community Legend

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

Spotify permanently crashing since last update

Since the last major update has been released (new design & visuals) Spotify doesn't work anymore. Everytime I start the application it simply closes the app, without giving me any notice or error code. I have narrowed it down to the error being the ...

Casual Listener

Since the last major update has been released (new design & visuals) Spotify doesn't work anymore. Everytime I start the application it simply closes the app, without giving me any notice or erro...

timn1991

Casual Listener

660 Views

4 replies

0 likes

  • 660 Views
  • 4 replies
  • 0 likes

normal sound over speakers, broken sound with In-Ears

Hello, I use Samsung GT-i9000 with Firmware Version 2.2 I installed the newest Version of Spotify and I´m Premium User. I use Vivanco In-Ears. When I listen to music via Spotify using the integrated speakers from my mobile phone, music sounds correct...

Casual Listener

Hello, I use Samsung GT-i9000 with Firmware Version 2.2  I installed the newest Version of Spotify and I´m Premium User. I use Vivanco In-Ears.   When I listen to music via Spotif...

Stelzbock44

Casual Listener

500 Views

2 replies

0 likes

  • 500 Views
  • 2 replies
  • 0 likes

Problem connecting as a remote

Im trying to connect my phone as a romeote for spotify but spotify wont find my phone as a device. I saw somewhere that my PC needs to be connected wirelessly for it to work.So my question is:How do i connect my phone to a wired PC?

Casual Listener

Im trying to connect my phone as a romeote for spotify but spotify wont find my phone as a device.  I saw somewhere that my PC needs to be connected wirelessly for it to work. So my question...

Peter__

Community Legend

668 Views

4 replies

0 likes

  • 668 Views
  • 4 replies
  • 0 likes

Randomly switching to playlist overview during playblack

Recently I've been noticing that when I'm listening to a playlist, the Now Playing/playback screen will randomly just switch back to the Playlist Overview, as if I hit the X in the upper left corner. This just started happening in the last week or tw...

Regular

Recently I've been noticing that when I'm listening to a playlist, the Now Playing/playback screen will randomly just switch back to the Playlist Overview, as if I hit the X in the upper left corner....

296 Views

0 replies

0 likes

  • 296 Views
  • 0 replies
  • 0 likes

double... triple albums.. track listing wrong order

Hey on the new looking android app... 1.0.0.82.... when I save an album to "your music" after a while the tracks will be in the wrong order... for example track 1 from cd 2 will become the first track.... followed by track 1 from cd1.... hate this so...

Regular

Hey on the new looking android app... 1.0.0.82.... when I save an album to "your music" after a while the tracks will be in the wrong order... for example track 1 from cd 2 will become the first trac...

Peter__

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Solved!! We're PAYING for Android access, so why is "SHUFFLE" forced down our throats?

Really curious here guys: The new Android redesign looks OK (to be honest seems really over-designed, the kind of thing a 22 year old with a $3000 Apple computer and about $0 of UX sense would make) But why is there a "SHUFFLE" button that takes up 1...

Music Fan

Really curious here guys: The new Android redesign looks OK (to be honest seems really over-designed, the kind of thing a 22 year old with a $3000 Apple computer and about $0 of UX sense would m...

blake

Community Legend

764 Views

2 replies

0 likes

  • 764 Views
  • 2 replies
  • 0 likes

Entire Android OS Crashes with Spotify over Car Bluetooth

Hey all, I recently updated my Spotify app to the most recent version and brought over my iTunes library into My Music, and soon after doing both things I started encountering an issue with playback on my HTC One (M7). For some reason, after making t...

Casual Listener

Hey all,   I recently updated my Spotify app to the most recent version and brought over my iTunes library into My Music, and soon after doing both things I started encountering an issue wit...

465 Views

0 replies

0 likes

  • 465 Views
  • 0 replies
  • 0 likes

Solved!! spotify connect stopped working

I've been a spotify premium customer for some time and use a Pioneer AV receiver that I normally connect to using Spotify Connect on HTC One (m8). I switched to a new Vodafone contract that includes a spotify subscription and ever since on new accoun...

Regular

I've been a spotify premium customer for some time and use a Pioneer AV receiver that I normally connect to using Spotify Connect on HTC One (m8). I switched to a new Vodafone contract that includes ...

Peter__

Community Legend

2269 Views

4 replies

0 likes

Android
  • 2269 Views
  • 4 replies
  • 0 likes

Offline Music Deleted After Phone Restart

Hey everyone!I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode. I have a feeling it's a bug so I tried redownloading ...

Casual Listener

Hey everyone! I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode...

Peter__

Community Legend

1760 Views

1 replies

4 likes

  • 1760 Views
  • 1 replies
  • 4 likes

songs stop after 5 sec?

Every time I play music the song will stop after 5 sec no matter what. I have spotify on my GS4, has anyone else experienced this problem ir know how to fix it?

Newbie

Every time I play music the song will stop after 5 sec no matter what. I have spotify on my GS4, has anyone else experienced this problem ir know how to fix it?

NorwegianWood

Regular

1426 Views

2 replies

1 likes

  • 1426 Views
  • 2 replies
  • 1 likes

Can't stream more than 30seconds of a song

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps.I've restarted the phone, cleared the data and cache!

Newbie

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps. I've restarted the phone, cleared th...

jd_aus

Newbie

850 Views

5 replies

0 likes

  • 850 Views
  • 5 replies
  • 0 likes

Solved!! Nexus 5 Spotify "No SD card, no room for data"

I see this issue was a problem about a year ago but I never had it on my previous phones. Suddenly, my phone will no longer run spotify. The app starts and I get a blank spotify background screen. After reinstalling or deleted app data I just get "Sp...

Newbie

I see this issue was a problem about a year ago but I never had it on my previous phones. Suddenly, my phone will no longer run spotify. The app starts and I get a blank spotify background screen. Af...

Joe

Community Legend

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Lock Screen Playback Controls

Has anyone else had issue's getting the lock screen playback controls to show up? I'm using a Xperia Z2.

Gig Goer

Has anyone else had issue's getting the lock screen playback controls to show up? I'm using a Xperia Z2. 

Zaim

Gig Goer

1001 Views

2 replies

0 likes

  • 1001 Views
  • 2 replies
  • 0 likes

spotify is downloaded but does not show on my phone

Second issue I've had with Spotify in the last hour. Google Play or whatever their app store is tells me that I have Spotify downloaded but I cannot find the app anywhere on my phone. I can't re-download but the app is nowhere to be found. Please hel...

Casual Listener

Second issue I've had with Spotify in the last hour.  Google Play or whatever their app store is tells me that I have Spotify downloaded but I cannot find the app anywhere on my phone. I can't...

Joe

Community Legend

6177 Views

5 replies

2 likes

  • 6177 Views
  • 5 replies
  • 2 likes

I cant play songs offline anymore

So after the recent update i cant play my songs anymore unless i am online, go to my profile and choose playlist. Then i see all the albums i have and can start an album. Once the album is started i can go out of my profile and the album plays normal...

Newbie

So after the recent update i cant play my songs anymore unless i am online, go to my profile and choose playlist. Then i see all the albums i have and can start an album.  Once the album is star...

Joe

Community Legend

518 Views

1 replies

0 likes

  • 518 Views
  • 1 replies
  • 0 likes

Can't undownload playlists until they are completely downloaded

I have a playlist that was syncing with my computer, but my Samsung Galaxy S3 san out of space and the playlist stopped downloading. I turned the playlist to not available offline but I can't undownload all the songs that were already downloaded. It'...

Casual Listener

I have a playlist that was syncing with my computer, but my Samsung Galaxy S3 san out of space and the playlist stopped downloading. I turned the playlist to not available offline but I can't undownl...

Joe

Community Legend

459 Views

1 replies

0 likes

  • 459 Views
  • 1 replies
  • 0 likes

Have to keep re-downloading local files.

Having issues with local files. I can download local files to my Android and the songs play. However, a few hours later, all of the local files are greyed out on Android. Songs won't play when greyed out. Have to re-download local files just about ev...

Regular

Having issues with local files.  I can download local files to my Android and the songs play.  However, a few hours later, all of the local files are greyed out on Android.  Songs won'...

paulplumb

Newbie

825 Views

2 replies

0 likes

  • 825 Views
  • 2 replies
  • 0 likes

Can't find controls for playback

I've installed the new Spotify app on my 7" Android tablet for use in my car but I can't use it because I can't find the standard controls (play, pause, skip forward, skip back). When I click on a song in a playlist it begins playing, and I can cause...

Casual Listener

I've installed the new Spotify app on my 7" Android tablet for use in my car but I can't use it because I can't find the standard controls (play, pause, skip forward, skip back).  When I click o...

robminnaert

Casual Listener

4114 Views

4 replies

0 likes

  • 4114 Views
  • 4 replies
  • 0 likes