Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1046 Views
  • 0 replies
  • 4 likes

Solved!! Android sound quality differs between local and downloaded music

I switched to a Samsung Galaxy Note 3 a few months ago and have since been generally pleased with my sound quality through my headphones. However, and I noticed this on my last phone too, the overall volume seems to be quieter and some of the levels ...

  • Casual Listener
  • I switched to a Samsung Galaxy Note 3 a few months ago and have since been generally pleased with my sound quality through my headphones. However, and I noticed this on my last phone too, the overall...
  • JP0le
  • Casual Listener
  • 3622 Views
  • 6 replies
  • 0 likes
  • 3622 Views
  • 6 replies
  • 0 likes

BUG - missing play panel

About half the time after picking a song from a playlist, the panel showing the current track and play/pause doesn't appear at the bottom of the screen as it should. So there is no way to access the actual player screen.

  • Music Fan
  • About half the time after picking a song from a playlist, the panel showing the current track and play/pause doesn't appear at the bottom of the screen as it should. So there is no way to access the ...
  • Daniel
  • Community Legend
  • 524 Views
  • 2 replies
  • 0 likes
  • 524 Views
  • 2 replies
  • 0 likes

SD Card Unexpected Unmounting Issue.

I have seen posts about other android devices having issues with the SD card randomly unmounting. I have had this issue for a couple of months now and notcing that spotify was always up when I would get the message that the SD card was unexpectedly u...

  • Casual Listener
  • I have seen posts about other android devices having issues with the SD card randomly unmounting.  I have had this issue for a couple of months now and notcing that spotify was always up when I ...
  • Foomanshu
  • Casual Listener
  • 929 Views
  • 2 replies
  • 0 likes
  • 929 Views
  • 2 replies
  • 0 likes

Solved!! Sub Genre menu missing???

I had to facotry reset my phone. I got everything back up and running. I open spotify, go to Browse, ROCK. Then usually I can chosse the menu to open the list of sub-genres (Rock and Roll, Metal....) This option is not there? Anyone know how to get i...

  • Regular
  • I had to facotry reset my phone.  I got everything back up and running.  I open spotify, go to Browse, ROCK.  Then usually I can chosse the menu to open the list of sub-genres (Rock an...
  • nixie21
  • Regular
  • 3821 Views
  • 7 replies
  • 0 likes
  • 3821 Views
  • 7 replies
  • 0 likes

When playing shuffle, it always plays the exact same list

I have a lottttt of albums on my Spotify account and when I play 'shuffle my music' on my Samsung Galaxy S4 (Android) it always plays just 2 cd's(always the same ones). Very very annoying, because I want to shuffle all of my cd's (obviously). It has ...

  • Newbie
  • I have a lottttt of albums on my Spotify account and when I play 'shuffle my music' on my Samsung Galaxy S4 (Android) it always plays just 2 cd's(always the same ones). Very very annoying, becau...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

How to add cellphone tracks into spotify playlist?

I wanna know if there is any possibility how to add songs from my mobile phone to spotify playlist

  • Casual Listener
  • I wanna know if there is any possibility how to add songs from my mobile phone to spotify playlist 😞  
  • Daniel
  • Community Legend
  • 642 Views
  • 3 replies
  • 0 likes
  • 642 Views
  • 3 replies
  • 0 likes

Connect question..

Hi, Can you stream to multiple Android devices? I would be great to have a SONOS-like experience. Kr, Phil

  • Regular
  • Hi,   Can you stream to multiple Android devices? I would be great to have a SONOS-like experience.    Kr,   Phil
  • Daniel
  • Community Legend
  • 406 Views
  • 2 replies
  • 0 likes
  • 406 Views
  • 2 replies
  • 0 likes

Spotify Connect between Android Device Only

Hi, I really love the idea of Spotify Connect between android devices. I have following Android devices logged in to the same account: 1. Nexus 5, latest version of Spotify, running Android 4.2.2 2. SG2, latest version of Spotify, running Android 4.1...

  • Regular
  • Hi,   I really love the idea of Spotify Connect between android devices.    I have following Android devices logged in to the same account:   1. Nexus 5, latest versio...
  • Peter__
  • Community Legend
  • 1010 Views
  • 4 replies
  • 0 likes
  • 1010 Views
  • 4 replies
  • 0 likes

Solved!! spotify Connecticut over wifi hotspot?

Is it possible to control my nexus7 overs wifi hotspot from my xperia z1. It worka over ny home network bur not over hotspot. Do i ned an internett connection?

  • Casual Listener
  • Is it possible to control my nexus7 overs wifi hotspot from my xperia z1. It worka over ny home network bur not over hotspot. Do i ned an internett connection?
  • Peter__
  • Community Legend
  • 3740 Views
  • 2 replies
  • 0 likes
  • 3740 Views
  • 2 replies
  • 0 likes

Spotify taking over a minute to start playing songs

Description Whenever I first load up Spotify and attempt to play a song it it takes over a minute before it starts playing. The symptoms are akin to connection issues (e.g. not loading playlists, lag between songs, lag when searching for music). At n...

  • Regular
  • Description Whenever I first load up Spotify and attempt to play a song it it takes over a minute before it starts playing.  The symptoms are akin to connection issues (e.g. not loading playli...
  • ierofei
  • Regular
  • 1272 Views
  • 6 replies
  • 0 likes
  • 1272 Views
  • 6 replies
  • 0 likes

Solved!! Can't choose music on my phone

I have a ipad mini and I can. Choose whatever song I wait but them I go on my android(hate android) phone and I can't choose songs I can only hit shuffle. When I try and pick a song it tells me to get premium, but I'm not about to get premium just fo...

  • Casual Listener
  • I have a ipad mini and I can. Choose whatever song I wait but them I go on my android(hate android) phone and I can't choose songs I can only hit shuffle. When I try and pick a song it tells me to ge...
  • A-A-RON89
  • Casual Listener
  • 11691 Views
  • 2 replies
  • 0 likes
  • 11691 Views
  • 2 replies
  • 0 likes

Songs waiting 10 seconds before playing

Every song I listen to waits 10 seconds to start playing.

  • Music Fan
  • Every song I listen to waits 10 seconds to start playing.
  • Peter__
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Can't find Facebook friends who has Spotify / March 2014

Hi, I cannot find anymore my Facebook friends from Spotify. The problem started a couple of days ago. If I push Follow button the text "There are no more friends to show" just appears. I know that I have many FB friends who uses Spotify and all these...

  • Visitor
  • Hi, I cannot find anymore my Facebook friends from Spotify. The problem started a couple of days ago. If I push Follow button the text "There are no more friends to show" just appears. I know ...
  • Peter__
  • Community Legend
  • 1261 Views
  • 4 replies
  • 0 likes
  • 1261 Views
  • 4 replies
  • 0 likes

Unable to share my music in Facebook

Hi, I'm unable to share the song I'm listening to on Facebook since 2 days ago. I'm using Android device. Facebook app opens up with this error message: "Share preview could not be fetched". Anyone else facing the same problem? How can I resolve this...

  • Regular
  • Hi, I'm unable to share the song I'm listening to on Facebook since 2 days ago. I'm using Android device. Facebook app opens up with this error message: "Share preview could not be fetched". Anyone e...
  • Peter__
  • Community Legend
  • 1699 Views
  • 8 replies
  • 0 likes
  • 1699 Views
  • 8 replies
  • 0 likes

Solved!! Device compatibility page not working...like ever...

What gives? Your spotify.com page (address attached) JUST DOES NOT WORK. Didn't work today, ditto yesterday, you may have one guess as to whether it worked last week. Get it sorted and get it sorted now! Angrily yours, Moksis https://www.spotify.com/...

  • Regular
  • What gives? Your spotify.com page (address attached) JUST DOES NOT WORK. Didn't work today, ditto yesterday, you may have one guess as to whether it worked last week. Get it sorted and get it sorted ...
  • Merik
  • Community Legend
  • 702 Views
  • 3 replies
  • 0 likes
  • 702 Views
  • 3 replies
  • 0 likes

Solved!! Issue with Facebook Login on Android - going round in circles

Hi, Hope someone can help. When loading Spotify on my phone it asks for my login details, I select Login via Facebook. It connects to Facebook, logs me in, briefly shows me my downloaded playlists and then immediately bounces me back to a Spotify ad ...

  • Visitor
  • Hi,   Hope someone can help.   When loading Spotify on my phone it asks for my login details, I select Login via Facebook.  It connects to Facebook, logs me in, briefly sh...
  • Peter__
  • Community Legend
  • 3056 Views
  • 8 replies
  • 0 likes
  • 3056 Views
  • 8 replies
  • 0 likes

Spotify on Parrot mki9100.

Hi. I would like to buy a Parrot Mki9100. I use spotify everywhere, i have a free account. Can i use spotifty on my nexus 4 connected with bluetooth to parrot mki9100? Or must i have a premium account? Thanks for all.

  • Newbie
  • Hi. I would like to buy a Parrot Mki9100. I use spotify everywhere, i have a free account. Can i use spotifty on my nexus 4 connected with bluetooth to parrot mki9100? Or must i have a premiu...
  • Daniel
  • Community Legend
  • 2166 Views
  • 1 replies
  • 0 likes
  • Android
    bluetooth
    nexus 4
    parrot mki9100
    Spotify
  • 2166 Views
  • 1 replies
  • 0 likes

Removing lockscreen widget

Is there any way to remove the lockscreen widget? I can't remove it manually and can't find any settings in the spotify app to remove it. If there really isn't a way to remove it inside the app, this really should be added. I use dash clock as my mai...

  • Casual Listener
  • Is there any way to remove the lockscreen widget? I can't remove it manually and can't find any settings in the spotify app to remove it.  If there really isn't a way to remove it inside the a...
  • 1kpapercranes
  • Casual Listener
  • 7368 Views
  • 6 replies
  • 3 likes
  • 7368 Views
  • 6 replies
  • 3 likes