Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35978 Views
  • 64 replies
  • 25 likes
  • 35978 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874113 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874113 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!! Save to SD Card

Hi, My S4 has just updated to the latest version and now the data wont sync to the SD card. I can't even move the app to the SD card via the Application Manager. This is a fresh install of spotify. The SD card works fine. I have tried a factory reset...

  • Casual Listener
  • Hi,   My S4 has just updated to the latest version and now the data wont sync to the SD card. I can't even move the app to the SD card via the Application Manager.   This is a fresh...
  • user-removed
  • Not applicable
  • 1017 Views
  • 4 replies
  • 0 likes
  • 1017 Views
  • 4 replies
  • 0 likes

Solved!! Keyboard entry closes when turned

When the search box is brought up, if the phone is accidentally turned to the point it switches into landscape mode, the application automatically closes the keyboard and search/text box. This can be annoying when trying to operate Spotify one handed...

  • Newbie
  • When the search box is brought up, if the phone is accidentally turned to the point it switches into landscape mode, the application automatically closes the keyboard and search/text box. This can be...
  • Liam
  • Community Legend
  • 501 Views
  • 2 replies
  • 0 likes
  • bug
  • 501 Views
  • 2 replies
  • 0 likes

Spotify Connect for Android

When can I expect to gain access to Spotify Connect for Android (S3) to my premium account? I have a Yamaha A730 amplifiers that feature works for Iphone.

  • Casual Listener
  • When can I expect to gain access to Spotify Connect for Android (S3) to my premium account? I have a Yamaha A730 amplifiers that feature works for Iphone.
  • connectseeker
  • Casual Listener
  • 614 Views
  • 3 replies
  • 0 likes
  • 614 Views
  • 3 replies
  • 0 likes

Music stutters when phone goes into standby (blackscreen)

Hey,just recently bought spotify and it is an awesome service. I do have an issue with the mobile app on my HTC Desire running 2.3.3. When the phone goes into standby mode and turns the screen off, the music starts to stutter after a few minutes of p...

  • Visitor
  • Hey, just recently bought spotify and it is an awesome service.   I do have an issue with the mobile app on my HTC Desire running 2.3.3.   When the phone goes into standby mode and ...
  • Kresten112
  • Casual Listener
  • 2341 Views
  • 20 replies
  • 1 likes
  • 2341 Views
  • 20 replies
  • 1 likes

Authenticating too often?

We get no cell coverage at our house, or for the last hour of the drive home. I'd gotten used to starting Spotify, making sure it was playing, and i could head out the door to drive to town or go for a long walk, and I'd be fine. Now, it seems 10 min...

  • Regular
  • We get no cell coverage at our house, or for the last hour of the drive home.   I'd gotten used to starting Spotify, making sure it was playing, and i could head out the door to drive to to...
  • user-removed
  • Not applicable
  • 354 Views
  • 6 replies
  • 0 likes
  • 354 Views
  • 6 replies
  • 0 likes

What about forced shuffle for Unlimited plan?

Hey, Just a quick question about the limits of the new Spotify Android.If I take the Unlimited plan for 5e, can I use normal play instead of forced shuffle? I don't mind restricting play to playlists (after all, all albums can be made into playlists)...

  • Casual Listener
  • Hey, Just a quick question about the limits of the new Spotify Android. If I take the Unlimited plan for 5e, can I use normal play instead of forced shuffle? I don't mind restricting play to pla...
  • Peter__
  • Community Legend
  • 658 Views
  • 3 replies
  • 0 likes
  • 658 Views
  • 3 replies
  • 0 likes

msgs

I have received a msg how do I reply thanks

  • Casual Listener
  • I have received a msg how do I reply thanks
  • Joost2
  • Roadie
  • 340 Views
  • 3 replies
  • 0 likes
  • 340 Views
  • 3 replies
  • 0 likes

After I deactivated a private session, the android app no longer sends songs I listen to Facebook.

Like I said on the title of this post, a few days ago I wanted to try the "private session" functionality on the android app. It's doesn't work that well compared to the iOS version. The thing is when I deactivated it, the android app stopped sending...

  • Regular
  • Like I said on the title of this post, a few days ago I wanted to try the "private session" functionality on the android app. It's doesn't work that well compared to the iOS version. The thing is whe...
  • camiiseta
  • Regular
  • 4113 Views
  • 94 replies
  • 5 likes
  • 4113 Views
  • 94 replies
  • 5 likes

radio plays each song twice in a row

Hi there ,while listening to a radio or a playlist , spotify plays each song twice in a row. version: 0.7.2.402 device : Galaxy s4 androind version : 4.2.2 samsung stock rom

  • Casual Listener
  • Hi there , while listening to a radio or a playlist ,  spotify plays each song twice in a row.   version:  0.7.2.402 device : Galaxy s4 androind version : 4.2.2 samsung stoc...
  • rotman253
  • Casual Listener
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Spotify will not download my playlists!

I have recently upgraded to spotify premium and it has been working fine.. up until I got a new phone the other day. I have been trying to download my playlists for the last three days now! It will start to download them then shut off and say I have ...

  • Newbie
  • I have recently upgraded to spotify premium and it has been working fine.. up until I got a new phone the other day. I have been trying to download my playlists for the last three days now!   ...
  • Joe
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Problem with spotify on mobile

I bought spotify premium so that I could listen to music on my phone. All was well until I logged on to it today and all my music had disappeared. My spotify app on my phone instructed me to buy premium which i did again, and it still does not work. ...

  • Newbie
  • I bought spotify premium so that I could listen to music on my phone. All was well until I logged on to it today and all my music had disappeared. My spotify app on my phone instructed me t...
  • Joe
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Solved!! [HTC Wildfire S]Audio slowing and dropping out since updating last night.

I updated to the latest version of spotify last night on my htc wildfire s. Since then the audio often (every 5 mins or so) drops out and/or slows down. This is with both downloaded and streamed content. I've reinstalled the app to no avail. Other au...

  • Casual Listener
  • I updated to the latest version of spotify last night on my htc wildfire s. Since then the audio often (every 5 mins or so) drops out and/or slows down. This is with both downloaded and streamed cont...
  • LinkToReality
  • Newbie
  • 4280 Views
  • 36 replies
  • 1 likes
  • 4280 Views
  • 36 replies
  • 1 likes

Galaxy S3 wont stop vibrating. Auto-haptic is off.

I have the S3 on Verizon. I just got the 4.3 update and now the phone wont stop vibrating to the beat of the music. I have gone into the settings and turned off auto-haptic and it still vibrates. On the update you can no longer press the word and pul...

  • Casual Listener
  • I have the S3 on Verizon. I just got the 4.3 update and now the phone wont stop vibrating to the beat of the music. I have gone into the settings and turned off auto-haptic and it still vibrates. On ...
  • Joe
  • Community Legend
  • 1817 Views
  • 3 replies
  • 0 likes
  • 4.3
    auto-heptic
    autoheptic
    Galaxy
    haptic
    S3
    Spotify
    Verizon
    vibrating
    vibration
  • 1817 Views
  • 3 replies
  • 0 likes

The stream stops after a few songs

I have a Galaxy S3 and the stream stops after a few songs. I think it has something to do with sprucy trying to connect to a WiFi network. When streaming stops and I click on the play button it plays the last song again. If I don't Wagner to hear the...

  • Casual Listener
  • I have a Galaxy S3 and the stream stops after a few songs. I think it has something to do with sprucy trying to connect to a WiFi network. When streaming stops and I click on the play button it plays...
  • MisterBigs
  • Casual Listener
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Cache Issue on Android as well??

I'm about to drop iOS and move on to Android and was wondering if anyone knows if the caching issue that is present on iOS's version of Spotify is also on Android's? By this I mean that songs are being cached as they play and memory is being taken up...

  • Regular
  • I'm about to drop iOS and move on to Android and was wondering if anyone knows if the caching issue that is present on iOS's version of Spotify is also on Android's?   By this I mean that so...
  • Joe
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Spotify stops playing

I'm having trouble with the android player stopping playing songs. It plays for between 10 to 30 minutes and then stops and forgets what song I was on! This affects downloaded and streaming music. I have a galaxy S4 and have tried doing a clean insta...

  • Regular
  • I'm having trouble with the android player stopping playing songs. It plays for between 10 to 30 minutes and then stops and forgets what song I was on! This affects downloaded and streaming music. ...
  • andos
  • Regular
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Problems with wi-fi connection on Sony Xperia E

Hello,I have downloaded the Spotify's app for my Sony Xperia E, but when I try to connect with wi-fi, the app had difficult to connect, if I use my broswer the smarthphone dosen't have any problem... I think that's something wrong in the preferences ...

  • Regular
  • Hello, I have downloaded the Spotify's app for my Sony Xperia E, but when I try to connect with wi-fi, the app had difficult to connect, if I use my broswer the smarthphone dosen't have any problem....
  • lightkishi
  • Regular
  • 2448 Views
  • 5 replies
  • 0 likes
  • 2448 Views
  • 5 replies
  • 0 likes

Song play but no sounds gs4

Been having wierd issues lately. The song is playing but I get no sound. Doesn't matter if its through bt, plug in headphones, or just the phone speaker. Its playing but I get no sounds. Then sometimes it all the sudden just works fine. Never had any...

  • Newbie
  • Been having wierd issues lately. The song is playing but I get no sound. Doesn't matter if its through bt, plug in headphones, or just the phone speaker. Its playing but I get no sounds. Then sometim...
  • TheSillypig
  • Music Fan
  • 971 Views
  • 6 replies
  • 1 likes
  • 971 Views
  • 6 replies
  • 1 likes

Solved!! [Android 4.x] No option for extreme quality streaming/download in settings

updated on my tablet last night.....only have the choice of normal and high quality for streams but extreme quality is still availible for downloads.......is this right? plop Edit - I suddenly have this on another device running android 4.1 so I've e...

  • Casual Listener
  • updated on my tablet last night.....only have the choice of normal and high quality for streams but extreme quality is still availible for downloads.......is this right? plop 😞   Edit - I s...
  • Peter__
  • Community Legend
  • 3551 Views
  • 14 replies
  • 0 likes
  • 3551 Views
  • 14 replies
  • 0 likes