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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6782 Views

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free spitify shuffle only version stops all time

I had premium but now only have the new one where you can only have shuffled songs and radio but the longer I listen the more it just stops playing,now after an hour its like every ten seconds,I have to hit play again each time

Regular

I had premium but now only have the new one where you can only have shuffled songs and radio but the longer I listen the more it just stops playing,now after an hour its like every ten seconds,I have...

Josh

Community Legend

655 Views

1 replies

0 likes

Android 4.1
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I accidentally created a playlist with emoji and now the app won't start.

I created a new playlist with emoji in the title. Now the app won't start and it keeps crashing. How should I fix this?

Casual Listener

I created a new playlist with emoji in the title. Now the app won't start and it keeps crashing. How should I fix  this?

Peter__

Community Legend

2024 Views

3 replies

0 likes

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Offline mode not downloading all songs

I think I reached my limit of patience... It's been a year now and I still don't know why it happens. 1. I create a playlist on PC 2. I "download" it on my Android Phone. I do not switch Offline Mode on 3. Everything seems fine, let's say I'm restari...

Roadie

I think I reached my limit of patience... It's been a year now and I still don't know why it happens.    1. I create a playlist on PC   2. I "download" it on my Android Phone. ...

Easley8

Casual Listener

10840 Views

11 replies

0 likes

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The need for login when sim card changed

I can't get my head wrapped around the idea of having to log-in every time I change sim card. It's the worst thing when I'm on a plane, I land and I need to change the sim cards to the right one but there's no wi-fi nearby and can't use Mobile Data. ...

Roadie

I can't get my head wrapped around the idea of having to log-in every time I change sim card. It's the worst thing when I'm on a plane, I land and I need to change the sim cards to the right one but ...

edga

Roadie

2385 Views

7 replies

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Solved!! Shuffle Play

I just downloaded Spotify and I understand Shuffle Play is only option. But, I select a playlist and it plays a different one and no way to get out of the one the system selected. How do I get to my selected Playlist? I am OK with random order I just...

Casual Listener

I just downloaded Spotify and I understand Shuffle Play is only option.  But, I select a playlist and it plays a different one and no way to get out of the one the system selected.  How do ...

Joe

Community Legend

3000 Views

8 replies

0 likes

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Solved!! local file help needed!

Sooooooo........ all my music syncs from my computer to my phone just fine. All of them but the local files that is. any suggestions or help would be appreciated:) DJ

Casual Listener

Sooooooo........ all my music syncs from my computer to my phone just fine. All of them but the local files that is. any suggestions or help would be appreciated:)   DJ

Josh

Community Legend

635 Views

3 replies

0 likes

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Android app using too much data? Post details here

Hello this morning, I've listened (picking) some songs in Spotify Premium, for an hour but not playing all the time. The surprise has been when my phone provider has sent me a notice that my amount of data for this month !is finished!. I've accessed ...

Newbie

Hello this morning, I've listened (picking) some songs in Spotify Premium, for an hour but not playing all the time. The surprise has been when my phone provider has sent me a notice that my amount...

Joe

Community Legend

422 Views

1 replies

0 likes

  • 422 Views
  • 1 replies
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There is no new "shuffle play" button (either in albums or playlists)

I am a free Spotify user on a Samsung Infuse (Froyo 2.2.1) phone. The new features added to spotify allowing for playlists and albums to be shuffled and played for free do not show up on my phone at all. I followed the troubleshooting instructions, b...

Regular

I am a free Spotify user on a Samsung Infuse (Froyo 2.2.1) phone. The new features added to spotify allowing for playlists and albums to be shuffled and played for free do not show up on my phone at ...

mika123

Casual Listener

1366 Views

8 replies

0 likes

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Spotify mobile (android) won't play songs I purchased through iTunes

I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can still listen to the songs on my desktop through that ...

Casual Listener

I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can st...

Joe

Community Legend

876 Views

4 replies

0 likes

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SGS3 freezes once or twice a day since I installed Spotify

My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months. For the first time I installed Spotify, just two days ago, and since then the phone has totally frozen five or six times. Even though Spotify has not been ru...

Casual Listener

My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months.   For the first time I installed Spotify, just two days ago, and since then the phone has totally...

OzoneVibe

Casual Listener

313 Views

2 replies

0 likes

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i have premium

Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.

Casual Listener

Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.

ollesdotter

Spotify Legend

328 Views

2 replies

0 likes

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Password help

I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone. How can I get it to work on my phone?

Newbie

I keep trying to get a password to use spotify on my HTC mobile and the site says they are sending it to my email but I never get an email. I normally log in using fbook but cant get that on my phone...

Joe

Community Legend

290 Views

1 replies

0 likes

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Spotify Free For Mobile Has Stopped Working On My Kindle HD

I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa now free for mobile devices. However it has stopped working as I don't have a premium account. My understanding was that spotify free was be...

Casual Listener

I have been using Spotify on my kindle HD for a while but picked it up again with the announcement that it wa  now free for mobile devices. However it has stopped working as I don't have a premi...

TigerFlynn

Casual Listener

680 Views

2 replies

0 likes

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downloaded playlists become Undownloaded.

I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!

Newbie

I'll download a playlist to make it available offline, when I restart spotify, the playlist Starts downloading again. This is very frustrating. .. Any ideas? Thanks!

Joe

Community Legend

336 Views

1 replies

0 likes

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3 quality options on Nexus Phone, on Tablet only 2 quality Option

Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality On my Toshiba Tablet with the same Spotify App i have only normal and high quality. I use primary the tablet to sent the music...

Newbie

Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality   On my Toshiba Tablet with the same Spotify App i have on...

Joe

Community Legend

593 Views

4 replies

0 likes

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Android app ideas

Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an hour or two. Frigging annoying. Thinking of pulling out...

Casual Listener

Hi spot been a premium member for 18 mths approx. Trouble recently ( perhaps two mths) where app opens but stops short of displaying lists etc. Sometimes lists appear 10 minutes later perhaps an ho...

belongilblue

Casual Listener

635 Views

3 replies

0 likes

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Premium membership app access.

I want to confirm.. If I am signed up for the 9.99 premium service per month. I can use any device, and use anywhere internationally right ?? So how can I download the android app to my phone and android media boxes, when the app is geo blocked ??? R...

Casual Listener

I want to confirm.. If I am signed up for the 9.99 premium service per month.    I can use any device, and use anywhere internationally right ??    So how can I download t...

Peter__

Community Legend

677 Views

5 replies

0 likes

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Solved!! Spotify free on Kindle Fire HDX

I tried to use Spotify on a Kindle Fire HDX, and considering it's a tablet, I was hoping that I'd be able to use the free version of Spotify where I can play any track. Unfortunately, it's saying my Kindle Fire is a moble device and not a tablet, whi...

Regular

I tried to use Spotify on a Kindle Fire HDX, and considering it's a tablet, I was hoping that I'd be able to use the free version of Spotify where I can play any track.  Unfortunately, it's sayi...

Stilgar345

Newbie

34947 Views

81 replies

7 likes

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Spotify dont send Track Infos over Bluetooth in Notification Mode

Description Trackinfos over Bluetooth not getting Transfered while Spotify runs as Notification / Phone locked => Spotify starting up over Bluetooth Pairing What are the steps you took to get to the error/issue? When start Driving in my BMW Car, Blue...

Casual Listener

Description Trackinfos over Bluetooth not getting Transfered while Spotify runs as Notification / Phone locked => Spotify starting up over Bluetooth Pairing   What are the steps you t...

HTCiDiot

Casual Listener

3859 Views

4 replies

0 likes

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Broswe playlist

I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it?P.s. I do not speak English very well (I'm Italian). I apologize for the errors.

Newbie

I can not find the page with all the created playlists for every occasion (sports, mood, ect...). How do I find it? P.s. I do not speak English very well (I'm Italian). I apologize for the errors.

Josh

Community Legend

534 Views

2 replies

0 likes

  • 534 Views
  • 2 replies
  • 0 likes