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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410557 Views

554 replies

37 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8964 Views

0 replies

7 likes

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My favorite song skips whenever I make it available offline

TV On The Radio – DLZ Whenever I download it to my Galaxy S4 this song is fine until its about a minute and a half into it, then it begins skipping every few seconds. Please help!

Casual Listener

TV On The Radio – DLZ Whenever I download it to my Galaxy S4 this song is fine until its about a minute and a half into it, then it begins skipping every few seconds. Please help!

Cryptic_Gamer

Casual Listener

675 Views

4 replies

0 likes

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Desktop Not Picking Up Android Device

If anyone could help it would be greatly appreciated... My desktop (running Windows Spotify app isn't picking up my Samsung Galaxy Note II (running Android 4.3) even while both are connected to the same Wi-Fi network. I've tried uninstalling and rein...

Casual Listener

If anyone could help it would be greatly appreciated...   My desktop (running Windows 😎 Spotify app isn't picking up my Samsung Galaxy Note II (running Android 4.3) even while both are conn...

Joe

Community Legend

648 Views

3 replies

0 likes

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wrong profile

When I'm checking my profile on Spotify on my phone, it appears an other person than me. It shows my own songs and playlists etc, but shouldn't it also show me, when I click on "profile"?

Casual Listener

When I'm checking my profile on Spotify on my phone, it appears an other person than me.  It shows my own songs and playlists etc, but shouldn't it also show me, when I click on "profile"?

Joe

Community Legend

941 Views

7 replies

0 likes

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my anroid 2.2 device doesn't show random play button

my anroid 2.2 device doesn't show random play button,always show download button,and I don't have premium account so is a neverending nightmare.My phone is rooted,Alcatel stock rom.I have tried to install/uninstall many times,too I've deleted spotyfy...

Newbie

my anroid 2.2 device doesn't show random play button,always show download button,and I don't have premium account so is a neverending nightmare.My phone is rooted,Alcatel stock rom.I have tried to in...

Joe

Community Legend

478 Views

1 replies

0 likes

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Solved!! Spotify For Android Tablets

I notice you have a iPad app, any chance of a android counterpart? As I have the sony s1 and would love to have thison there!

Newbie

I notice you have a iPad app, any chance of a android counterpart? As I have the sony s1 and would love to have thison there!

shirkosafari

Regular

41008 Views

66 replies

23 likes

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  • 23 likes

Equalizer keeps restarting

OK I complained about this before and nothing was done about it. I was a premium subscriber before and cancelled it because I will listen to music and the volume will get loud and go back down. I don't even touch the volume button on my phone. And my...

Casual Listener

OK I complained about this before and nothing was done about it. I was a premium subscriber before and cancelled it because I will listen to music and the volume will get loud and go back down. I don...

bmwknight89

Casual Listener

634 Views

3 replies

0 likes

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Solved!! Auto play

Hi, I have 2 phones which is one is android and one more is iphone user. When i click play a song in my iphone spotify app, my android phone also also auto play that song which is i didnt do anything.How to stop this auto play? or its a bug. Thanks

Newbie

Hi,   I have 2 phones which is one is android and  one more is iphone user. When i click play a song in my iphone spotify app, my android phone also also auto play that song which is i ...

Peter__

Community Legend

666 Views

1 replies

0 likes

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Solved!! no activity box. is it normal?

Spotify version 076.357. Android 4.2.2. Tablet Asus Me302kl. I can`t see friends activity: there is no box at the right side like i see in the desktop version. I have a premium account. Any solution?

Casual Listener

Spotify version 076.357. Android 4.2.2. Tablet Asus Me302kl. I can`t see friends activity: there is no box at the right side like i see in the desktop version. I have a premium account. Any solution?

pacchetti

Casual Listener

684 Views

2 replies

0 likes

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Song problem on MacBook Air

One song called Looking Ass by Young Money, Nicki Minaj doesn't work on my computer (MacBook Air) but it works on my Android (HTC One). It says "There is a problem with the connection to Spotify. Please try again shortly. (802)". My username is beatr...

Newbie

One song called Looking Ass by Young Money, Nicki Minaj doesn't work on my computer (MacBook Air) but it works on my Android (HTC One). It says "There is a problem with the connection to Spotify. Ple...

Joe

Community Legend

378 Views

1 replies

0 likes

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Solved!! Syncing error

Everytime I try to sync my one and only playlist, this same message appears: Syncing error, Unknown error. Also syncing doesn't happen with my computer. My phone is brand new Samsung galaxy S4 Mini. I have tons of free space, I've tried to turn on 2/...

Regular

Everytime I try to sync my one and only playlist, this same message appears: Syncing error, Unknown error. Also syncing doesn't happen with my computer. My phone is brand new Samsung galaxy S4 Mini. ...

Jannikki

Regular

1076 Views

8 replies

0 likes

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App not recognising me as premium member

have downloaded the app for my new htc desire 601, however it is not recognising me as a premium member???

Newbie

have downloaded the app for my new htc desire 601, however it is not recognising me as a premium member???

BladeRun

Newbie

728 Views

6 replies

0 likes

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Premium not working!

I have tried closing app, logging out several times.. Not working! Frustrated!!

Casual Listener

I have tried closing app, logging out several times.. Not working! Frustrated!!

Peter__

Community Legend

501 Views

3 replies

0 likes

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Incorrect 2G/3G Traffic Usage

Hello everyone, I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device. Using my WiFi network, after adding a song to the "star" playlist, there were problems downloading it. I decided to stop it an...

Casual Listener

Hello everyone,   I've a premium account, and today I've got a huge problem with my Spotify App on my Android Nexus 5 device.   Using my WiFi network, after adding a song to th...

iakko

Casual Listener

538 Views

2 replies

0 likes

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[BUG] Spotify wrongly complains about insuficient disk space

THIS IS A BUG! SEE LATEST POST!!! I have this exact problem: http://community.spotify.com/t5/Help-Android/Offline-Sync/td-p/23713The suggested solution did not work, since Spotify didn't react when i hit the hw menu key, hence I'm unable to cache mor...

Music Fan

THIS IS A BUG! SEE LATEST POST!!!   I have this exact problem: http://community.spotify.com/t5/Help-Android/Offline-Sync/td-p/23713 The suggested solution did not work, since Spotify didn...

Joe

Community Legend

2507 Views

16 replies

1 likes

storage
  • 2507 Views
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no sd card storage

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know what you are doing so we can do the exact same to try and g...

Regular

Description Spotify says there is no SD card storage space yet there is lots. There is also storage space on my phone. What are the steps you took to get to the error/issue? (We need to know ...

Joe

Community Legend

1521 Views

7 replies

0 likes

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Data Usage Samsung Galaxy S4

Hello everyone, Spotify is announced as the app which used the most data on my S4 this month. Even if turned 2g /3g off - it seems to use a high amount of data when i'm not using Wlan (i just listened to offline playlists) - because of that, i used a...

Casual Listener

Hello everyone,   Spotify is announced as the app which used the most data on my S4 this month. Even if turned 2g  /3g off - it seems to use a high amount of data when i'm not using W...

Joe

Community Legend

1006 Views

3 replies

0 likes

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Friends "tab" replaced by profile "tab"

I no longer see the friends tab in Spotify. I can only see the profile tab? What's up with that? Anyone else seeing this?

Casual Listener

I no longer see the friends tab in Spotify. I can only see the profile tab? What's up with that? Anyone else seeing this?

user-removed

Not applicable

725 Views

3 replies

0 likes

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heeelp

Pls heeelp meee !!!Can u speek german ? My spotify app dosent work !!!

Newbie

Pls heeelp meee !!! Can u speek german ? My spotify app dosent work !!!

Peter__

Community Legend

365 Views

1 replies

0 likes

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Crossfade not so gapless anymore!

Recently updated the Spotify app on my Galaxy Note 2 and now when playing any music I hear a gap during the crossfade. Sometimes a loud static sound can be heard as it switches tracks. VERY annoying and makes for a horrible seamless experience.

Newbie

Recently updated the Spotify app on my Galaxy Note 2 and now when playing any music I hear a gap during the crossfade.  Sometimes a loud static sound can be heard as it switches tracks.  VE...

mountnstream

Music Fan

1234 Views

8 replies

2 likes

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All my Playlists are gone!

Dear Spotify team, I checked several threads in the community and could not find any specific help. I have the following Hardware/Software: Samsung Galaxy S3 Android Verison 4.3 Current Spotify Version (re-installed today) SD-Card 32 Gb I have the fo...

Casual Listener

Dear Spotify team, I checked several threads in the community and could not find any specific help.   I have the following Hardware/Software: Samsung Galaxy S3 Android Verison 4.3 Cu...

Joe

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes