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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6861 Views

0 replies

7 likes

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Offline synching has stopped as there is no room left on this device

Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upon reinstall from the Play store the problem reoccurs. How...

Regular

Hi team, The app is unable to synch, complains of no space although there is 28GB free on the SD card I have cleared cache, uninstalled, reboot, removed remaining Spotify directories... And upo...

Josh

Community Legend

451 Views

1 replies

0 likes

Sdcard storage muddle
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Solved!! Can't play playlists

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79 I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I also get songs that are not on the playlist when I'm trying to l...

Regular

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79   I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I ...

Rory2158

Newbie

10566 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Soundless Playback on 4.4.2

I own a Nexus 5 running Android 4.4.2. When playing via BT it often occurs that the playback keeps going, but the sound is gone. BT connection seems stable, the playback seems OK, the volume is correct, but still nothing can be heard. Does anybody ha...

Regular

I own a Nexus 5 running Android 4.4.2.    When playing via BT it often occurs that the playback keeps going, but the sound is gone. BT connection seems stable, the playback seems OK, th...

Klugschwätzer

Regular

526 Views

3 replies

0 likes

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Solved!! Offline Playlist not available when offline

Hey guys, actually I'm a premium user and I downloaded my playlists lately. Unfortunately, I'm not able to play these lists, when my device has no internet connection, although they are downloaded! Sitting in the train back home every weekend the int...

Newbie

Hey guys,   actually I'm a premium user and I downloaded my playlists lately.   Unfortunately, I'm not able to play these lists, when my device has no internet connection, although ...

gkmackey

Regular

9454 Views

14 replies

2 likes

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  • 14 replies
  • 2 likes

Solved!! Does the last version (with spotify free) work on old devices with gingerbread?

Hi, I have the chance to buy an old phone with 2.3.6 just to use with spotify, not to use my primary phone battery. The question is: does the latest version with spotify "shuffle" free work on older Android OS? Thanks.

Casual Listener

Hi, I have the chance to buy an old phone with 2.3.6 just to use with spotify, not to use my primary phone battery.   The question is: does the latest version with spotify "shuffle" free wor...

Peter__

Community Legend

627 Views

1 replies

0 likes

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Solved!! "you appear to be logging in to spotify from a different country "

Delighted Spotify is now available in Guatemala. But I can't get it to work my friends' mobiles. I keep getting the "you appear to be signing in from a different country" error and I can go no further. Maybe it's because I downloaded Spotify in the U...

Visitor

Delighted Spotify is now available in Guatemala. But I can't get it to work my friends' mobiles. I keep getting the "you appear to be signing in from a different country" error and I can go no furthe...

Joe

Community Legend

55655 Views

27 replies

0 likes

Guatemala
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Does Spotify care that non-Facebook users can't share songs from android or iOS?

Empty friends list on iOS and Android apps. Have they even acknowledged this issue? Doesn't seem like it. It's like spotify can't decide if they want to be Twitter or Facebook and they are stuck inbetween with simple things like sharing not working. ...

Casual Listener

Empty friends list on iOS and Android apps.     Have they even acknowledged this issue? Doesn't seem like it.       It's like spotify can't decide if they want to b...

brianSpotify

Casual Listener

623 Views

4 replies

0 likes

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can't follow artists

Hallo. Im new here. Can someone please help me. I have a htc one and i can not follow artists under the menu friends. My wife has an iphone and she uses my account and everythings works perfect. Some solutions for me? Thx

Newbie

Hallo. Im new here. Can someone please help me. I have a htc one and i can not follow artists under the menu friends. My wife has an iphone and she uses my account and everythings works perfect. Some...

cristianget

Newbie

707 Views

1 replies

0 likes

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  • 1 replies
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Copying playlists from Android to Spotify. I’ve pulled out most of my hair….please help me to stop!

Yes, I’m going crazy trying to copy my Android playlists into Spotify. I’ve tried multiple “solutions”, and none of them worked so far. Pleeeeeease, can I get some solid advice? Here are the details. I have about 1,500 tracks/songs allocated to 14 pl...

Newbie

Yes, I’m going crazy trying to copy my Android playlists into Spotify. I’ve tried multiple “solutions”, and none of them worked so far. Pleeeeeease, can I get some solid advice?   Here are t...

Joe

Community Legend

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
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Lost starred songs

I recently reset and restored my iphone 5 to try to improve battery life, and after restoring, my spotify starred list was no longer available offline...how do I go about syncing these again?

Newbie

I recently reset and restored my iphone 5 to try to improve battery life, and after restoring, my spotify starred list was no longer available offline...how do I go about syncing these again?

Peter__

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
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Tablet mode not enabled on Nexus 7

Hi, I installed the Spotify app on my Nexus 7 2012, but the new free "tablet mode" is not available. I only get "shuffle mode" like on smartphones. I suspect it's because of Google's decision to not enable full tablet UI on Nexus 7. But N7 is a table...

Casual Listener

Hi,   I installed the Spotify app on my Nexus 7 2012, but the new free "tablet mode" is not available. I only get "shuffle mode" like on smartphones. I suspect it's because of Google's d...

nonstatic

Newbie

5197 Views

27 replies

1 likes

  • 5197 Views
  • 27 replies
  • 1 likes

Solved!! New free mobile app

I read in the UK news that Spotify was now free for mobile use (I realise only for shuffle features) I am already a standard/free user of spotify on my computer I therefore downloaded the app onto my android device from Google Play. However when I si...

Newbie

I read in the UK news that Spotify was now free for mobile use (I realise only for shuffle features) I am already a standard/free user of spotify on my computer I therefore downloaded the app ont...

Peter__

Community Legend

1072 Views

5 replies

0 likes

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  • 5 replies
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Spotify crashes when screen off

Hi, Spotify recently started to show a strange behavior when screen turns off: first Spotify paused (I managed to fix it through clean reinstallation) but now Spotify crashes when the screen times out. I cannot identify any significant change to my s...

Newbie

Hi,   Spotify recently started to show a strange behavior when screen turns off: first Spotify paused (I managed to fix it through clean reinstallation) but now Spotify crashes when the scre...

Joe

Community Legend

533 Views

2 replies

1 likes

  • 533 Views
  • 2 replies
  • 1 likes

No sound Samsung Galaxy S4

I'm not getting any sound while streaming. I've even tried reinstalling to no avail. It's something with my account because when I tried on a different devicei got the same results. when I try to skip to a certain part of the track it just restarts s...

Newbie

I'm not getting any sound while streaming. I've even tried reinstalling to no avail. It's something with my account because when I tried on a different devicei got the same results. when I try to sk...

565 Views

0 replies

0 likes

  • 565 Views
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Remove(preferred) or disable the Shuffle Play button?

Currently running the 0.7.4.608 version and when I open a playlist I am visually assulted by this big green 'Shuffle Play' button. I never use this feature and am starting to have some anger issues since this has been added. This thing is HUGE and ta...

Newbie

Currently running the  0.7.4.608 version and when I open a playlist I am visually assulted by this big green 'Shuffle Play' button. I never use this feature and am starting to have some anger is...

tsma120

Newbie

3356 Views

8 replies

12 likes

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  • 8 replies
  • 12 likes

No sound on streaming on Nexus 7 (2012)

Since a few days back, I cannot stream any music with the Android Spotify app over wi-fi with my Nexus 7 tablet. I can play downloaded songs (I have the premium service), but when I try to stream a song, there's no sound. Any idea what to do here?

Casual Listener

Since a few days back, I cannot stream any music with the Android Spotify app over wi-fi with my Nexus 7 tablet. I can play downloaded songs (I have the premium service), but when I try to stream a s...

Joern

Casual Listener

1379 Views

4 replies

0 likes

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Solved!! Spotify mix my files

Hi ! First, I'm sorry if my problem is not clear, but i'm french, and it seems that the only available support is in English (FYI, every one on earth doesn't speak english) I have a problem : i just encoded two albums from an artist (a live, and a re...

Casual Listener

Hi !   First, I'm sorry if my problem is not clear, but i'm french, and it seems that the only available support is in English (FYI, every one on earth doesn't speak english)   I ha...

pierro_oh

Casual Listener

522 Views

3 replies

0 likes

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Spotify and the Samsung GalaxyS S3 SIII

Hi,So I've had this problem for months now. I try to download offline playlists on my phone but all I ever see is "Download 0%". It's really annoying. I pay $10 a month to be able to listen to my music offline and I can't even do that on my phone. Ha...

Newbie

Hi, So I've had this problem for months now. I try to download offline playlists on my phone but all I ever see is "Download 0%". It's really annoying. I pay $10 a month to be able to listen to my...

Joe

Community Legend

307 Views

1 replies

0 likes

  • 307 Views
  • 1 replies
  • 0 likes

kindle fire hdx only plays one track

On the new kindle fire hdx when I try to play a playlist it will only play one song then stops. I have to manually skip to the next track every time. I've tried clearing the data and the cache and reinstalling. I've changed every setting I can find. ...

Casual Listener

On the new kindle fire hdx when I try to play a playlist it will only play one song then stops. I have to manually skip to the next track every time. I've tried clearing the data and the cache and re...

jwdavisjr

Newbie

3205 Views

13 replies

4 likes

  • 3205 Views
  • 13 replies
  • 4 likes

Spotify pauses when I receive a message through hangouts

Spotify pauses for about 2 seconds whenever I receive a message from Google Hangouts. This all happens whenever I am actively using the app. What noticed is that when I turn off notification completely and I receive a message, the music continues to ...

Newbie

Spotify pauses for about 2 seconds whenever I receive a message from Google Hangouts. This all happens whenever I am actively using the app.  What noticed is that when I turn off notification co...

Joe

Community Legend

1859 Views

2 replies

0 likes

  • 1859 Views
  • 2 replies
  • 0 likes