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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5349 Views

0 replies

6 likes

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Friends feature on Android app is a joke

It's annoying that there's no way for people who don't log in through facebook to add friends on the Android app. I know a lot of people who only use the app, and not the desktop client. Despite this, I followed the online comments for adding friends...

Visitor

It's annoying that there's no way for people who don't log in through facebook to add friends on the Android app.   I know a lot of people who only use the app, and not the desktop client. ...

Joe

Community Legend

1078 Views

4 replies

0 likes

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Changing Output

Hi all, I have a Nexus 5 and am struggling to work out if you can select whether you want Spotify to play through Bluetooth or Aux. Is there an option to do this that I'm missing? Many thanks.

Casual Listener

Hi all, I have a Nexus 5 and am struggling to work out if you can select whether you want Spotify to play through Bluetooth or Aux.  Is there an option to do this that I'm missing?   ...

TheStageIsOver

Regular

7085 Views

4 replies

0 likes

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Low Quailty Album Art

Is it just me? Or is the album art stretched? Just looks plain ugly on my Nexus 5.

Gig Goer

Is it just me? Or is the album art stretched?  Just looks plain ugly on my Nexus 5.

st3rv1s

Gig Goer

449 Views

3 replies

1 likes

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  • 1 likes

How to stop 48 hour trial?

I have got a new smartphone and installed spotify and the 48 hr trial startet automatically. But i need to connect spotify with my mobile provider in order to get the regular spotify premium account provided by my mobile contract. The provider told m...

Visitor

I have got a new smartphone and installed spotify and the 48 hr trial startet automatically. But i need to connect spotify with my mobile provider in order to get the regular spotify premium account ...

user-removed

Not applicable

422 Views

1 replies

0 likes

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Solved!! [Android 4.x] No option for extreme quality streaming/download in settings

updated on my tablet last night.....only have the choice of normal and high quality for streams but extreme quality is still availible for downloads.......is this right? plop Edit - I suddenly have this on another device running android 4.1 so I've e...

Casual Listener

updated on my tablet last night.....only have the choice of normal and high quality for streams but extreme quality is still availible for downloads.......is this right? plop 😞   Edit - I s...

Peter__

Community Legend

4008 Views

14 replies

0 likes

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Possible Bugs: Track Data not updating via AVRCP or Lockscreen (sometimes)

Spotify Version: 0.7.4.606.gd2ce8b10 Android Version: 4.4.1 Can someone else confirm if they've noticed this? On the lockscreen or on a bluetooth receiver using AVRCP the currently playing track data is displayed. Sometimes when the track changes thi...

Community Legend

Spotify Version: 0.7.4.606.gd2ce8b10 Android Version: 4.4.1   Can someone else confirm if they've noticed this?   On the lockscreen or on a bluetooth receiver using AVRCP the curr...

Joe

Community Legend

439 Views

1 replies

0 likes

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Spotify makes volume buttons lag and Spotify does not react to volume changes

(I use Spotify app on Android with a Sony Xperia SP)The last few days I have experienced that when I listen to Spotify and adjust the sound, it comes to a point where Spotify stops responding to sound button and get all the audio feature to lag.I hav...

Casual Listener

(I use Spotify app on Android with a Sony Xperia SP) The last few days I have experienced that when I listen to Spotify and adjust the sound, it comes to a point where Spotify stops responding to ...

Wimboo

Casual Listener

840 Views

5 replies

0 likes

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Solved!! Spotify Equalizer sounds HORRIBLE after and update. What happened?

Hello guys, Has anyone noticed that after an update that the Spotify Equalizer sounds horrible. It sounds so bad now that I can't even use it. It really compresses the music a lot now. My god what happened? I loved using the EQ because I listen to sp...

Casual Listener

Hello guys,   Has anyone noticed that after an update that the Spotify Equalizer sounds horrible. It sounds so bad now that I can't even use it. It really compresses the music a lot now. My ...

sbaker1992

Newbie

1685 Views

1 replies

1 likes

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  • 1 likes

Spotify won't stream via bluetooth to my bmw

I have a LG G2 with stock Android 4.2.2. (build number JDQ39B) Spotify is version 0.7.4.606.gd2ce8b10 The bluetooth "server" is latest version of software in a BMW 3-series 2013 model (aka F31) (TN-1.37.1 and MN-1.36.2) When I connect with bluetooth ...

Casual Listener

I have a LG G2 with stock Android 4.2.2. (build number JDQ39B) Spotify is version 0.7.4.606.gd2ce8b10 The bluetooth "server" is latest version of software in a BMW 3-series 2013 model (...

synergypsinc

Newbie

16828 Views

11 replies

3 likes

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Undownloaded playlist after update

Hi there, I am a premium user and I have been always very satisfied with everything spotify has to offer. Now, last night I had an update and after that all my downloaded playlists became undownloaded. I am a sailor and therefore do not have the oppo...

Newbie

Hi there,   I am a premium user and I have been always very satisfied with everything spotify has to offer. Now, last night I had an update and after that all my downloaded playlists becam...

Peter__

Community Legend

344 Views

1 replies

0 likes

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Solved!! How much data use is typical when streaming?

I had been streaming a few albums a day for 4 days, and Spotify had used over 9 GB of data over 4G. Is this typical? This amount of data is enough to download the entire uncompressed CDs!

Casual Listener

I had been streaming a few albums a day for 4 days, and Spotify had used over 9 GB of data over 4G.  Is this typical?  This amount of data is enough to download the entire uncompressed CDs!

Joe

Community Legend

34024 Views

7 replies

0 likes

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Is Spotify in some way compatible with the Sony Smartwatch 2?

So I'm planning on buying a Sony Smartwatch 2 and I just wondered if Spotify for Android is somehow compatible with it. Thanks in advance

Casual Listener

So I'm planning on buying a Sony Smartwatch 2 and I just wondered if Spotify for Android is somehow compatible with it.    Thanks in advance

user-removed

Not applicable

6481 Views

1 replies

0 likes

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Mobile Spotify .apk is out of date

The up to date version on the Play Store is 0.7.4, but I can only get the mobile website version, which is still stuck on 0.7.2. Very frustrating

Roadie

The up to date version on the Play Store is 0.7.4, but I can only get the mobile website version, which is still stuck on 0.7.2. Very frustrating 

Peter__

Community Legend

770 Views

1 replies

0 likes

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Can't download Spotify to acer tablet

I have an ACER A500 and cant access my spotify account whihc I have on my HP laptop

Newbie

I have an ACER A500 and cant access my spotify account whihc I have on my HP laptop 

user-removed

Not applicable

1457 Views

3 replies

0 likes

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Solved!! Switching from iphone to Android

I joined Spotify a few months back and retired having to save all my music taking up my storage space and also I like to change up what I listen to and explore new artists. Spotify has allowed me creative music juices to start flowing again. Let me g...

Newbie

I joined Spotify a few months back and retired having to save all my music taking up my storage space and also I like to change up what I listen to and explore new artists. Spotify has allowed me cre...

Ohlyn06

Casual Listener

9003 Views

2 replies

0 likes

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Sound quality Samsung S4 and Samsung Note 3

Hi A weird issue i have noticed on samsung phones. If i use google music or the built in music player on the phone, the sound quality is WAY better. Its louder and seems to have way better sound quality. The equaliser does work on spotify but doesnt ...

Regular

Hi   A weird issue i have noticed on samsung phones.    If i use google music or the built in music player on the phone, the sound quality is WAY better. Its louder and seems t...

user-removed

Not applicable

712 Views

1 replies

0 likes

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Release Notes - Spotify for Android (0.7.4)

Android Release Notes What's new in version 0.7.4 New: Shiny new look for Log in and Sign up. New: Artist pages now feature image galleries and track play counts. Rolling out now. Fixed: Bugs, crashes and bad things. Notes We started rolling out this...

Spotify Legend

Android Release Notes What's new in version 0.7.4 New: Shiny new look for Log in and Sign up. New: Artist pages now feature image galleries and track play counts. Rolling out now. Fixe...

BlackEco

Gig Goer

5606 Views

25 replies

2 likes

Android
Release Notes
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Option to sync playlists via USB for Android?!

This would be greatly appreciated. Why can only Apple users do this? It seems much easier, in my opinion. Sometimes my phone won't show up under Devices even if I've got the app open and my PC and phone both connected to the same network. So, I'd lov...

Regular

This would be greatly appreciated. Why can only Apple users do this? It seems much easier, in my opinion. Sometimes my phone won't show up under Devices even if I've got the app open and my PC and ph...

Peter__

Community Legend

862 Views

2 replies

0 likes

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Audio Effects has stopped working

Hey I have a Samsung S4 and Audio Effects has stopped working. This means that I can turn it on and off and adjust the buttons but there will be no difference in sound. This is seriously annoying Is there any solution to this ? or should I stop using...

Newbie

Hey I have a Samsung S4 and Audio Effects has stopped working. This means that I can turn it on and off and adjust the buttons but there will be no difference in sound. This is seriously annoying Is ...

Joe

Community Legend

1275 Views

7 replies

2 likes

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Solved!! Can't find phone in desktop client

Hey, at first let me tell you that I am aware that I am not the only one with this problem, but all the other solutions I found didn't work... The problem is that I don't see my phone under the device-menu on the desktop client What have I tried so f...

Casual Listener

Hey,   at first let me tell you that I am aware that I am not the only one with this problem, but all the other solutions I found didn't work...   The problem is that I don't see my...

Le_Morri

Casual Listener

903 Views

6 replies

0 likes

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