Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Music Fan
195826 Views
131 replies
10 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
537454 Views
78 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
442588 Views
565 replies
37 likes
When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and reset back to its default settings. Does anyone know wh...
When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and res...
Casual Listener
604 Views
2 replies
0 likes
All, I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only shuffle an album. What is the issue? I also get commercials n...
All, I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only...
Community Legend
588 Views
2 replies
0 likes
I only have one phone... a Samsung S3. Spotify keeps adding my S3 as a new device, then deletes my playlist... which seems to happen every 2 weeks or so! Surely there is some way that you can identify my phone as being the same phone each time? This ...
I only have one phone... a Samsung S3. Spotify keeps adding my S3 as a new device, then deletes my playlist... which seems to happen every 2 weeks or so! Surely there is some way that ...
Roadie
1106 Views
8 replies
0 likes
If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as ive just downloaded lots of new music and want to en...
If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as i...
Community Legend
636 Views
5 replies
0 likes
With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?
With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?
Community Legend
487 Views
3 replies
0 likes
I have a Samsung Galaxy S4 - used Spotify on it for a few months now, no problem. However, once I did a software update from Android, suddenly every song on Spotify suddenly drops (dramatically) in volume after about 1 second in. I messed around with...
I have a Samsung Galaxy S4 - used Spotify on it for a few months now, no problem. However, once I did a software update from Android, suddenly every song on Spotify suddenly drops (dramati...
Newbie
1441 Views
2 replies
0 likes
To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features. I'm sure after a time I will get used to them and come to like them but I feel like they were forced on me without any forwarning.However, with the new...
To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features. I'm sure after a time I will get used to them and come to like them but I feel like they were ...
Casual Listener
1575 Views
4 replies
0 likes
Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application on Android 4.4 (not sure about other versions) 2. Open Si...
Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application ...
Roadie
2104 Views
2 replies
0 likes
Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!
Hi, I got a bug with Spotify so Evert time when im listening to music and my phone screen turns off, Spotify wont play the next track!
Community Legend
398 Views
1 replies
0 likes
The Wifi at my work requires you to login before being able to browse the web. If you attempt to visit any url without first signing in it redirects you to a "webpage unavailable" message. I would expect Spotify to fail to download songs, but it does...
The Wifi at my work requires you to login before being able to browse the web. If you attempt to visit any url without first signing in it redirects you to a "webpage unavailable" message. &nbs...
Regular
851 Views
2 replies
0 likes
Hey! I updated my Galaxy S4 to kitkat just before I dropped and smashed it. I became very attached to the boarderless cover art in the lock screen. Now after updating my LG G2 to Kit Kat I still have the "old" widget. Is there any way to activate the...
Hey! I updated my Galaxy S4 to kitkat just before I dropped and smashed it. I became very attached to the boarderless cover art in the lock screen. Now after updating my LG G2 to Kit Kat I...
Community Legend
993 Views
1 replies
0 likes
Sounds like I'm having the same problem. Since the last update I cant download my local files (mp3s on my laptop, which I imported in spotify) to my spotify app. It used to work, but it can't connect anymore
Sounds like I'm having the same problem. Since the last update I cant download my local files (mp3s on my laptop, which I imported in spotify) to my spotify app. It used to work, but it can't connect...
Community Legend
882 Views
3 replies
0 likes
While downloading songs to my Motorola Droid Maxx, running Android 4.2.2 and Spotify 0.6.6.270, Spotify appears to force my wifi (g) connection to drop after a song finishes downloading. Wifi immediately reconnects after it drops out. This does not o...
While downloading songs to my Motorola Droid Maxx, running Android 4.2.2 and Spotify 0.6.6.270, Spotify appears to force my wifi (g) connection to drop after a song finishes downloading. Wifi i...
Regular
5461 Views
7 replies
0 likes
Looking for some help with this! I have read some post on the board but they dont help me First problem - I was looking to sync some local music (local on desktop) to my Android devive (S3) Second problem - i can not see my device on the Spofity desk...
Looking for some help with this! I have read some post on the board but they dont help me 😞 First problem - I was looking to sync some local music (local on desktop) to my And...
Community Legend
743 Views
4 replies
0 likes
I only can hear the beats and chorus playing. not not when somebody sings.
I only can hear the beats and chorus playing. not not when somebody sings.
Community Legend
593 Views
2 replies
0 likes
Hi Just got the new galaxy S4 - everytime I login I see my lists for less than a bit of a second - then the screen is blank and the app is unresponsive - I followed the troubleshooting instuctions available on the site - still with the same issue Wha...
Hi Just got the new galaxy S4 - everytime I login I see my lists for less than a bit of a second - then the screen is blank and the app is unresponsive - I followed the troubleshooting instuctions av...
Casual Listener
3750 Views
9 replies
0 likes
Hi - after updating Spotify on my Motorola Xoom tablet today music will only play for a few seconds and then it pauses itself. When I hit play it will play for a few seconds and then pause again. The update seems fine on my Galaxy Nexus phone. I trie...
Hi - after updating Spotify on my Motorola Xoom tablet today music will only play for a few seconds and then it pauses itself. When I hit play it will play for a few seconds and then pause again. &nb...
Regular
642 Views
1 replies
0 likes
So here is the problem I'm having. I have premium, blew away my PC, downloaded spotify and exported my iTunes playlists and nearly everything is greyed out now. When i went to try to play songs I had available minutes ago, it says "This track is not ...
So here is the problem I'm having. I have premium, blew away my PC, downloaded spotify and exported my iTunes playlists and nearly everything is greyed out now. When i went to try to play songs I had...
Community Legend
1110 Views
5 replies
0 likes
I'm having the same problem. I just signed up for the 30-day trial and when I try to play my playlist it says "Only premium users can stream on demand on mobile" and when I click "get premium" it shows that I am subscribed to premium already. Very fr...
I'm having the same problem. I just signed up for the 30-day trial and when I try to play my playlist it says "Only premium users can stream on demand on mobile" and when I click "get premium" it sho...
Not applicable
365 Views
1 replies
0 likes
I need to desable my account but don't know how
I need to desable my account but don't know how
Community Legend
321 Views
1 replies
0 likes
