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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Thrinkxs

Visitor

410363 Views

554 replies

37 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8956 Views

0 replies

7 likes

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All my Playlists are gone!

Dear Spotify team, I checked several threads in the community and could not find any specific help. I have the following Hardware/Software: Samsung Galaxy S3 Android Verison 4.3 Current Spotify Version (re-installed today) SD-Card 32 Gb I have the fo...

Casual Listener

Dear Spotify team, I checked several threads in the community and could not find any specific help.   I have the following Hardware/Software: Samsung Galaxy S3 Android Verison 4.3 Cu...

Joe

Community Legend

396 Views

1 replies

0 likes

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Solved!! How do I ensure all my songs are updated to Extreme quality when connected to wifi?

I am using the latest Android Kitkat on my Nexus 5.Here's my problem:When I download songs to play offline on my phone, my music quality for streaming is "Normal quality" and my download is "Extreme quality".When I listen to a song on Radio mode (whe...

Casual Listener

I am using the latest Android Kitkat on my Nexus 5. Here's my problem: When I download songs to play offline on my phone, my music quality for streaming is "Normal quality" and my download is "Ex...

Joe

Community Legend

3857 Views

3 replies

0 likes

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seeking cheap tablet that runs spotify well

I'm looking to get a cheap but reliable device that I can give to my daughter so she can run spotify and do pretty much nothing else. Does anyone have any recommendations for android tablets under $100 or so that do a good job at this? I see ematic m...

Casual Listener

I'm looking to get a cheap but reliable device that I can give to my daughter so she can run spotify and do pretty much nothing else.   Does anyone have any recommendations for android table...

anewman63

Casual Listener

6706 Views

4 replies

0 likes

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Connection available without showing an error

Hi, I have a Sony Xperia ZR and lately Spotify does not allow me to leave my playlist in "Available Offline" and displays a message that says "sync error, unknown error - continue". I need help because I have a paid account Primium.

Casual Listener

Hi, I have a Sony Xperia ZR and lately Spotify does not allow me to leave my playlist in "Available Offline" and displays a message that says "sync error, unknown error - continue". I need help becau...

Joe

Community Legend

626 Views

3 replies

0 likes

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Add album to playlist (Android app)

I was wondering if it's at all possible to add an album to a current playlist from within the Android app, rather than track-by-track.

Regular

I was wondering if it's at all possible to add an album to a current playlist from within the Android app, rather than track-by-track.

rsolomonjr1

Newbie

1681 Views

2 replies

2 likes

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Inbox Crash - Samsung

I have a rooted Galaxy note 3. I have been running previous versions of spotify with no issues. Recently updated and now whenever i try clicking inbox the app closes. It was working fine before. i was able to install a previous version from backup an...

Newbie

I have a rooted Galaxy note 3. I have been running previous versions of spotify with no issues. Recently updated and now whenever i try clicking inbox the app closes. It was working fine before. i wa...

Joe

Community Legend

1892 Views

1 replies

0 likes

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Spotify connect no sound on my bluetooth devices( car radio, mini boombox...)

Have a question about the new connect system for android. I updated my Galaxy s4 today, and after the new control sound system, my devices which i have to pair with without wi-fi. There is no sound coming out my the device speakers. Everything works ...

Casual Listener

Have a question about the new connect system for android. I updated my Galaxy s4 today, and after the new control sound system, my devices which i have to pair with without wi-fi. There is no sound c...

user-removed

Not applicable

3926 Views

7 replies

0 likes

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Samsung Tablet Issues

Hey, So I have a spotify premium account and I just downloaded the app on my samsung tablet. But when I try to play songs on my tablet, for some reason the music will begin playing on my samsung s4 cell phone. Has this happened to anybody else? If so...

Newbie

Hey,   So I have a spotify premium account and I just downloaded the app on my samsung tablet. But when I try to play songs on my tablet, for some reason the music will begin playing on my s...

Joe

Community Legend

688 Views

1 replies

0 likes

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Spotify doesn't resume playing entire playlist

For some reason I have not seen this issue anywhere, despite searching on google and this forum. So I'll be listening to a playlist. Then I don't use Spotify for a while (couple of hours or so) and I get back into my car, Spotify will resume playing ...

Music Fan

For some reason I have not seen this issue anywhere, despite searching on google and this forum.   So I'll be listening to a playlist. Then I don't use Spotify for a while (couple of hours o...

1196 Views

0 replies

4 likes

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Spotify is lagging and freezing

Hello. I'm using spotify on LG L9. It's a good phone so i don't know why my playlist are loading in 1 minute, Skipping song takes 30 seconds, also before i will listen advertisement i have to wait 10 more seconds. My net 3G so in my opinion net speed...

Roadie

Hello. I'm using spotify on LG L9. It's a good phone so i don't know why my playlist are loading in 1 minute, Skipping song takes 30 seconds, also before i will listen advertisement i have to wait ...

user-removed

Not applicable

7924 Views

9 replies

0 likes

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Solved!! external sd card

I read threads below, but cannot find the solution on using the external sd card. Should I reinstall Spotify with card mounted or just delete all data and make the first downloading with the card mounted?

Music Fan

I read threads below, but cannot find the solution on using the external sd card. Should I reinstall Spotify with card mounted or just delete all data and make the first downloading with the card mou...

jara_vyoral

Music Fan

3897 Views

22 replies

0 likes

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Samsung Galaxy S 3 does not show up in desktop client for syncing

I am a premium member and my Galaxy S3 will not show up on my devices tab in the desktop client. I am trying to sync a few local songs to my phone and whenever i press the song on my phone I get a "track is not available" message. Both devices are on...

Casual Listener

I am a premium member and my Galaxy S3 will not show up on my devices tab in the desktop client. I am trying to sync a few local songs to my phone and whenever i press the song on my phone I get a "t...

Joe

Community Legend

732 Views

3 replies

0 likes

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Solved!! Issue with offline playlists still not resolved

Look, I've seen the sticky, saw 100's of replies from people with the same or similar problems, and one reply marked as "Solution", which is just NOT the solution. So how do i get my offline playlists back? The songs are all there on my sd card, the ...

Visitor

Look, I've seen the sticky, saw 100's of replies from people with the same or similar problems, and one reply marked as "Solution", which is just NOT the solution. So how do i get my offline playli...

user-removed

Not applicable

743 Views

2 replies

0 likes

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How to listen to music offline

Hi Guys, I'm a new spotify user. I'm trying to listen to a playlist offline but I can't seen to see the option for "Available offline" on either windows or Android app. I've tried various top playlist and have same issue. According to help on spotify...

Visitor

Hi Guys,   I'm a new spotify user.   I'm trying to listen to a playlist offline but I can't seen to see the option for "Available offline" on either windows or Android app. I've tri...

pnc

Community Legend

1305 Views

3 replies

0 likes

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Distortion when playing music on Samsung Galaxy Tab 12.2 speakers, but not on headphones.

I have noticed a lot of music sounding mildly to heavily distorted when playing on my tablet's speakers, but not on my headphones when plugged in on the same device. It's noticeable mostly on tracks that are recorded at a relatively low level (András...

Casual Listener

I have noticed a lot of music sounding mildly to heavily distorted when playing on my tablet's speakers, but not on my headphones when plugged in on the same device. It's noticeable mostly on tracks ...

474 Views

0 replies

0 likes

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The Track is Not Available

I have a Premium subscription and I have one of my playlists downloaded for offline listening. I connected to Wifi so all songs should have downloaded. But when I go offline there are a few songs that will not play. It says "The Track is not Availabl...

Music Fan

I have a Premium subscription and I have one of my playlists downloaded for offline listening.  I connected to Wifi so all songs should have downloaded.  But when I go offline there are a f...

user-removed

Not applicable

582 Views

1 replies

0 likes

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White screen and resets phone

Hi! I have a Note3, and I'm running android 4.4.2. I do subscribe to Premium. I'll be playing my Spotify at work and for about a week now when I go to skip a song, my spotify will stop playing completely, and go to a white screen. My phone will then ...

Casual Listener

Hi! I have a Note3, and I'm running android 4.4.2. I do subscribe to Premium. I'll be playing my Spotify at work and for about a week now when I go to skip a song, my spotify will stop playing comple...

sammiches87

Casual Listener

642 Views

3 replies

0 likes

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nexus 5 does not appear under "devices" on desktop app

Tried on OS X 10.9 and windows 8 on two differents networks. Tried reinstalling app (both on nexus and on OS x). With My old s3 mini the devices was found, and the feature works, except for the local files playlist

Regular

Tried on OS X 10.9 and windows 8 on two differents networks. Tried reinstalling app (both on nexus and on OS x). With My old s3 mini the devices was found, and the feature works, except for the local...

user-removed

Not applicable

1906 Views

10 replies

0 likes

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Can't login to spotify on HTC One

Hello all, I recently upgraded from my HTC One S (where my premium spotify account worked perfectly) to the new HTC One. I downloaded the app. Hit login- login with Facebook- It then asks permission to access my account, I hit ok- a circular load sym...

Casual Listener

Hello all,        I recently upgraded from my HTC One S (where my premium spotify account worked perfectly) to the new HTC One. I downloaded the app. Hit login- login with F...

Daniel

Community Legend

1347 Views

3 replies

0 likes

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Some artists default to profile, some to discography...

Spotify app 0.7.6.357 | KitKat 4.4.2 Sometimes I don't like to have to search the artist name in, but choose an artist from my 'Following' list in my profile. I click Menu - > Profile (My profile) -> Following This shows me a list of the artists that...

Newbie

Spotify app 0.7.6.357 | KitKat 4.4.2   Sometimes I don't like to have to search the artist name in, but choose an artist from my 'Following' list in my profile.    I click Menu...

Peter__

Community Legend

450 Views

1 replies

0 likes

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