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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 840121 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 840121 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13667 Views
  • 1 replies
  • 0 likes
  • 13667 Views
  • 1 replies
  • 0 likes

Solved!! Playlists I created appearing as created 'by In'

So essentially my playlists, those I have created, appear on my Android phone (not the case on my PC) as belonging to another user, 'In'. Just 'In'. https://www.dropbox.com/s/evcnfqjtan6orbg/2012-06-03%2016.23.17.png Anybody else getting this? Is the...

  • Newbie
  • So essentially my playlists, those I have created, appear on my Android phone (not the case on my PC) as belonging to another user, 'In'. Just 'In'.   https://www.dropbox.com/s/evcnfqjtan6...
  • David
  • Spotify Legend
  • 359 Views
  • 1 replies
  • 0 likes
  • 359 Views
  • 1 replies
  • 0 likes

3g mode and unlimited spotify

My Sprint Evo phone has 3g so if i bought spotify unlimited would i be able to listen to my playlists wherever i have 3g or do i still have to have internet connection?

  • Newbie
  • My Sprint Evo phone has 3g so if i bought spotify unlimited would i be able to listen to my playlists wherever i have 3g or do i still have to have internet connection?
  • licenced
  • Community Legend
  • 690 Views
  • 1 replies
  • 0 likes
  • 690 Views
  • 1 replies
  • 0 likes

Solved!! Closing after 3 seconds

Dose anyone have a solution as to how I can get my spottily app to not close after 3 seconds, it keeps logging me out and staying offline when it eventually goes online it shuts down. Anyone have a solution or have the same problem

  • Regular
  • Dose anyone have a solution as to how I can get my spottily app to not close after 3 seconds, it keeps logging me out and staying offline when it eventually goes online it shuts down. Anyone have a s...
  • licenced
  • Community Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

screen on

How can I in Spotify keep my screen on at my andriod. The app TuneIn has a option within to select

  • Casual Listener
  • How can I in Spotify keep my screen on at my andriod. The app TuneIn has a option within to select
  • licenced
  • Community Legend
  • 394 Views
  • 1 replies
  • 1 likes
  • 394 Views
  • 1 replies
  • 1 likes

Solved!! Still stuck in offline mode

The only reason I pay a monthly fee is to stream on my phone and I am constantly stuck in offline mode. This is ridiculous. How is Spotify different from any other program if this function is constantly not working? Someone help me please before I ha...

  • Casual Listener
  • The only reason I pay a monthly fee is to stream on my phone and I am constantly stuck in offline mode.  This is ridiculous.  How is Spotify different from any other program if this functio...
  • licenced
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Samsung Galaxy Note AT&T

Everytime that I try to access Spotify from the andriod app it wont let me get past the screen talking about data usage... I press ok then the same message reappears everytime and it wont even let me use the app... This needs to be fixed proto I love...

  • Newbie
  • Everytime that I try to access Spotify from the andriod app it wont let me get past the screen talking about data usage... I press ok then the same message reappears everytime and it wont even let me...
  • grodaisaltsyra
  • Newbie
  • 830 Views
  • 4 replies
  • 0 likes
  • 830 Views
  • 4 replies
  • 0 likes

Solved!! Every time i log in to it kicks me out after 2 seconds.

Everytime i log into my andriod app on my gallaxy 2 the app simply kicks me out of it after 2 seconds and i end up back on my application menu. Ive reinstalled the app several times but this doesnt work. since i pay for premium, i think it is poor th...

  • Casual Listener
  • Everytime i log into my andriod app on my gallaxy 2 the app simply kicks me out of it after 2 seconds and i end up back on my application menu. Ive reinstalled the app several times but this doesnt w...
  • sherm485
  • Casual Listener
  • 7665 Views
  • 4 replies
  • 0 likes
  • 7665 Views
  • 4 replies
  • 0 likes

Solved!! just signed up for premium and was charged twice?

Not cool especially since I can't even use it since its stuck in offline mode...help? Refund?

  • Music Fan
  • Not cool especially since I can't even use it since its stuck in offline mode...help? Refund?
  • user-removed
  • Not applicable
  • 394 Views
  • 9 replies
  • 0 likes
  • 394 Views
  • 9 replies
  • 0 likes

Not enough space on disk - new issue for my phone

I've been having no issue with Spotify on my phone for months now. However, just yesterday it deleted a bunch of my cache and started acting funny. So I reset everything, deleted all the data, logged out, made sure the SD Location was set right, and ...

  • Roadie
  • I've been having no issue with Spotify on my phone for months now. However, just yesterday it deleted a bunch of my cache and started acting funny. So I reset everything, deleted all the data, logged...
  • licenced
  • Community Legend
  • 1302 Views
  • 3 replies
  • 1 likes
  • 1302 Views
  • 3 replies
  • 1 likes

info box with no words in comes up when I try to play music on android tablet

I have an Android tablet called and Asus Eee-pad.When I first downlaoaded spotify on it, the app worked fine. Then it stopped playing music and everytime you click on a song a box called 'info' pops up but with no information in it.Anyone else having...

  • Newbie
  • I have an Android tablet called and Asus Eee-pad.When I first downlaoaded spotify on it, the app worked fine. Then it stopped playing music and everytime you click on a song a box called 'info' pops ...
  • licenced
  • Community Legend
  • 295 Views
  • 2 replies
  • 0 likes
  • 295 Views
  • 2 replies
  • 0 likes

Cant use spotify on SD card

I have an samsung Galaxy S2 and wanted to use spotify on the external sd card now. So I used the FAQ hint https://www.spotify.com/uk/help/faq/mobile/android-how-do-i-store-offline-music-on-the-external-sd-c... and I change the directory on my S2 to "...

  • Regular
  •   I have an samsung Galaxy S2 and wanted to use spotify on the external sd card now. So I used the FAQ hint   https://www.spotify.com/uk/help/faq/mobile/android-how-do-i-store-offline...
  • user-removed
  • Not applicable
  • 1353 Views
  • 2 replies
  • 0 likes
  • 1353 Views
  • 2 replies
  • 0 likes

Is it possible to see which playlist a song is from when playing library?

I tend to play my library a lot, and often i wonder which playlist one of the songs is in, (because i wonder if i should add it to a certain playlist) and i can't find out. Is there a way to find this out? Thanks

  • Regular
  • I tend to play my library a lot, and often i wonder which playlist one of the songs is in, (because i wonder if i should add it to a certain playlist) and i can't find out. Is there a way to find thi...
  • Furi
  • Regular
  • 281 Views
  • 2 replies
  • 2 likes
  • 281 Views
  • 2 replies
  • 2 likes

Spotify won't load on HTC Sensation.

Running stock 2.3.4 with Sense 3.0. App goes black the second I hit the icon then shuts off and returns to the home screen. Help?

  • Casual Listener
  • Running stock 2.3.4 with Sense 3.0.   App goes black the second I hit the icon then shuts off and returns to the home screen.   Help? 😞
  • hawkinsjason
  • Newbie
  • 1575 Views
  • 5 replies
  • 1 likes
  • 1575 Views
  • 5 replies
  • 1 likes

Solved!! Nooo! All playlists gone! :(

I recently tried to start the Spotify App ony my Galaxy S2, but it would just keep closing as soon as I started it. I read on the web that the solution was to turn off all data traffic, start the app and logout, which I did. Then it was recommended t...

  • Casual Listener
  • I recently tried to start the Spotify App ony my Galaxy S2, but it would just keep closing as soon as I started it.   I read on the web that the solution was to turn off all data traffic, ...
  • sledgas
  • Casual Listener
  • 362 Views
  • 2 replies
  • 0 likes
  • 362 Views
  • 2 replies
  • 0 likes

Not working on Sony Ericsson x8

Spotify not working on my Sony Ericsson x8. It was until recently. Mobile manufacturer claims the wrong lays with Spotify - what to do?

  • Newbie
  • Spotify not working on my Sony Ericsson x8. It was until recently. Mobile manufacturer claims the wrong lays with Spotify - what to do?
  • Richard
  • Roadie
  • 766 Views
  • 1 replies
  • 0 likes
  • 766 Views
  • 1 replies
  • 0 likes

Has spotify forgot about us Android users once again?

So, I was super stoked when I saw the new beta of the Android app, and jumped on Spotify and handed them my $10. well.. I want it back. Yes I know, this app is beta , and is not 100%. but it's been a moth or so, and no new update! I am done, I am not...

  • Gig Goer
  • So, I was super stoked when I saw the new beta of the Android app, and jumped on Spotify and handed them my $10.  well.. I want it back.  Yes I know, this app is beta , and is not 100%. &nb...
  • podycust
  • Music Fan
  • 1126 Views
  • 20 replies
  • 2 likes
  • 1126 Views
  • 20 replies
  • 2 likes

Android Phone has STOPPED showing up under devices.

So, until four days ago, Spotify was working completely fine, both on my computer and phone. Everything was syncing perfectly. But then (another issue), I had to reboot the phone, only a couple of hours after my Spotify Premium ran out. I now have bo...

  • Newbie
  • So, until four days ago, Spotify was working completely fine, both on my computer and phone. Everything was syncing perfectly. But then (another issue), I had to reboot the phone, only a couple of ho...
  • licenced
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Solved!! Problems using the wi/fi or 3G with spotify

Everytime i turn on online mode spotify just shuts down, can't do anything not sync my songs to offline mode or anything.What is wrong? anyone got an idea?

  • Casual Listener
  • Everytime i turn on online mode spotify just shuts down, can't do anything not sync my songs to offline mode or anything. What is wrong? anyone got an idea?  
  • Truls
  • Casual Listener
  • 2216 Views
  • 8 replies
  • 0 likes
  • 2216 Views
  • 8 replies
  • 0 likes

Facebook are logging me off?

Why do I need to choose Spotify or facebook when i use my mobilephone? I got premium Spotify, NOT facebook! I use it in my car and if I have to log in because of this virus called facebook every time i get in my car, this music app will not work for ...

  • Casual Listener
  • Why do I need to choose Spotify or facebook when i use my mobilephone? I got premium Spotify, NOT facebook! I use it in my car and if I have to log in because of this virus called facebook every ...
  • eyvinnen
  • Casual Listener
  • 314 Views
  • 3 replies
  • 0 likes
  • 314 Views
  • 3 replies
  • 0 likes

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