Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
Sony Z1 Android 4.3 version 14.2.A.1.136 Spotify 0.7.5.698 Premium Problem. When spotify is running then all extra audio settings (clearaudio+, EQ etc..) dont work. you can chose the setting but they wont apply. They do work with al other music progr...
Dear all,Starting from current release spotify is not able to see my Pioneer Speaker.The trouble appears with two different devices.Till this version the spotify connect worked fine.ThanksRoberto
I use the Normal bitrate of 96kbps for streaming, but it still uses more data than I would like since I am on a limited data plan. Does anyone know if Spotfiy will ever have an option for streaming quality less than 96kbps? I know the sound quality w...
When on the locked screen of nexus 5, song titles and artists on downloaded playlists will not update when you hit next button. So the next song is playing and the information presented is incorrect on the lock screen. I have downloaded the applicati...
I switch off wifi/data connection on my phone at night and by morning I see that spotify has sucked way too much battery, wake lock detector shows spotify waking up 65 times (the max amongst entire list). Let me know if you need any more info? Thanks
I used to use this feature and it is still there, but now when I use it, It replays the same 2-8 songs at random it seems. I have 4 playlists (~500 songs) downloaded so when I am in offline mode those are available to listen to but only if I go to th...
hi there. i have seen a few posts about this but none seem to give a reason for solution. i have to the usual clear the data and reinstall spotify. infact i have do this about 5 times now. i have exhausted all possible solutions to this problem i its...
Hi! I've had my Nexus 5 for a couple of months now and 2 days ago my phone started to reduce the sound level while listening to music with Spotify. The sound level goes to 0 and I can't increase it again unless I press the sound adjustment buttons on...
Hi, I installed the Spotify app on my Nexus 7 2012, but the new free "tablet mode" is not available. I only get "shuffle mode" like on smartphones. I suspect it's because of Google's decision to not enable full tablet UI on Nexus 7. But N7 is a table...
I see on here I'm not the only one the sad thing is it was over a year ago when most but there is no fix or solution. Please tell me what it is I can do to get it to work and no I don't have track limit I barely have 200 tracks
Right now I'm using Unlimited version on my laptop and free version on Android. Does shuffle mode works better on Premium then it is on Free version on Android? I mean on free version sometimes it plays too often the same songs of playlist. After las...
Currently trying to sync off-line playlists to my DroidX over WiFi. It is taking FOREVER. Does anyone know if there is a better way to sync playlists from Spotify to Android for off-line listening? How about connecting the phone to PC via USB connect...
Description: After upgrading Android to Kit Kat on my Nexus 7 (2012) and streaming music online from my premium Spotify account (which I access via WiFi) or playing back music downloaded to my tablet and then send to my stereo receiver via Bluetooth ...
I've had these problems for some time. First...even when fully connected to Wifi, my Samsung Galaxy S3 (ATT) won't play a song, despite me pressing the song title over and over again. Eventually (a minute or so) the song begins to play, Secondly...ev...
So I am baffled. I have two of theconnect - enabled pioneer sma speakers. They are really awesome by the way. I can successfully stream to each one individually with spotify. However, I can't stream to both at the same time. Pioneer videos show the a...
Spotify recently updated and now when i open the app it gives me the option to log in or create an account. i click log in and the UI slides over to the log in prompts... and then the app stops responding to input completely. I've tried uninstalling ...
Hey I wanted to download the app on my iphone and live in Dubai and it doesn't work here what can I do ????
Hi, I'm using Android Ice Cream Sandwich 4.0.3 on my HTC phone. I've had spotify on it working fine for a couple of months but recently I sent it off to get the screen fixed. They obviously wiped all the data and apps and stuff which I knew they woul...
Sometimes I open Spotify on my Android (Galaxy SIII) and the Playlist menu is completely blank, even though they are synced to my phone. The the menus don't load. Nothing loads. Hard reset phone, it is fine. Anyone else having this problem?
When backgrounding the app, upon returning and selecting a new song in an offline synced playlist, no matter which song is selected the footer in the app displays the old song which was played prior to the backgrounding. When terminating the app the ...