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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210756 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210756 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561112 Views

78 replies

3 likes

  • 561112 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463039 Views

575 replies

39 likes

Account
Free
  • 463039 Views
  • 575 replies
  • 39 likes

Can't log in while in offline mode... DUH!

My app crashed while in offline mode and after resetting, it won't let me log back in while I'm in offline mode. But I can't disable offline mode until get back into the app, which it won't let me do until I disable offline mode... stupid and annoyin...

Gig Goer

My app crashed while in offline mode and after resetting, it won't let me log back in while I'm in offline mode. But I can't disable offline mode until get back into the app, which it won't let me do...

Joe

Community Legend

2374 Views

1 replies

0 likes

  • 2374 Views
  • 1 replies
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Solved!! Release Notes - Spotify for Android (0.7.3)

Android Release Notes What's new in version 0.7.3 New: Say hello to Spotify Connect. Listen to music on your Connect-enabled speakers, and use your mobile to control the music. Fixed: Lots of bugs and nasty things. Known issues: Images do not load pr...

Spotify Legend

Android Release Notes What's new in version 0.7.3 New: Say hello to Spotify Connect. Listen to music on your Connect-enabled speakers, and use your mobile to control the music. Fixed: Lo...

robilamm61

Roadie

14466 Views

57 replies

0 likes

Android
Release Notes
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  • 0 likes

Samsung Galaxy s4 Volume problem

Hey, 1 week ago I switched from the Galaxy S2 to the S4. I was always happy with Spotify on PC + S2, so I thought I would be on S4. The volume difference between Spotify on S2 and S4 is big. Its just too LOW on the S4, but sometimes (1/10 of times) t...

Regular

Hey,   1 week ago I switched from the Galaxy S2 to the S4. I was always happy with Spotify on PC + S2, so I thought I would be on S4. The volume difference between Spotify on S2 and S4 is ...

dennis199

Regular

6890 Views

11 replies

0 likes

  • 6890 Views
  • 11 replies
  • 0 likes

My login username and password keeps coming up as unable to log in

I e-mailed the support team yesterday about being charged the 9.99 even though i am on the student account plan for preimum now. I pay for mine and my brothers spotify account. When they responded back saying they would take care of it my spotify imm...

Newbie

I e-mailed the support team yesterday about being charged the 9.99 even though i am on the student account plan for preimum now. I pay for mine and my brothers spotify account. When they responded ba...

Joe

Community Legend

559 Views

1 replies

0 likes

  • 559 Views
  • 1 replies
  • 0 likes

Spotify logged into my deactivated facebook account and reactivated it.

I purposely deactivated my facebook account many years ago, and spotify reactivated it by logging in without my permission or knowledge. I'm assuming this is because my facebook and spotify share the same email address/password, but I don't believe t...

Newbie

I purposely deactivated my facebook account many years ago, and spotify reactivated it by logging in without my permission or knowledge.    I'm assuming this is because my facebook and ...

Joe

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Switching to Samsung S4 - does this change my account?

Hi guys, I currently have an account on spotify (spotify unlimited) and am very happy with the music on it. However, i am changing phones to a Samsung S4 where i get premium spotify in the deal so have taken this offer. In order to accept it with vod...

Newbie

Hi guys,    I currently have an account on spotify (spotify unlimited) and am very happy with the music on it.  However, i am changing phones to a Samsung S4 where i get premium sp...

Joe

Community Legend

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

No playlists on new phone

I got a new phone (samsung with android) and downloaded Spotify but my playlists are not downloaded. On my old phone (htc with windows) they were just there and I didn't need to do anything. Is there anything that needs to be done in order to get the...

Newbie

I got a new phone (samsung with android) and downloaded Spotify but my playlists are not downloaded. On my old phone (htc with windows) they were just there and I didn't need to do anything. Is the...

Christoffer

Community Legend

473 Views

1 replies

0 likes

  • 473 Views
  • 1 replies
  • 0 likes

It's saying I'm not a premium user when I pay for my service

I've had premium spotify for about 2 years and now it won't let me use my premium features

Casual Listener

I've had premium spotify for about 2 years and now it won't let me use my premium features

Joe

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes

Playlist info not showing on car radio

Any way to get the playlist info to show up on my car radio. It shows up for my kids iPods, but not for my Galaxy S3.

Casual Listener

Any way to get the playlist info to show up on my car radio. It shows up for my kids iPods, but not for my Galaxy S3.

Joe

Community Legend

686 Views

1 replies

0 likes

  • 686 Views
  • 1 replies
  • 0 likes

Solved!! Downloaded playlists not actually downloaded

Hi! I have a premium account with my Galaxy S4 kit kat. I have several playlists that I want to listen offline. I have downloaded them, but after a while (as soon as I lose connection) I can't have access to the playlists as they are actually not dow...

Regular

Hi! I have a premium account with my Galaxy S4 kit kat. I have several playlists that I want to listen offline. I have downloaded them, but after a while (as soon as I lose connection) I can't ha...

liuk78

Regular

1029 Views

5 replies

1 likes

  • 1029 Views
  • 5 replies
  • 1 likes

Downloaded Playlists Keep Getting Wiped

Have an LG myTouch with Spotify Premium. Able to download and sync playlists fine. However, seemingly at random, my downloaded playlists seem to disappear - then I have to resynch all over again. Anyone have any ideas why this happens? Not related to...

Regular

Have an LG myTouch with Spotify Premium. Able to download and sync playlists fine. However, seemingly at random, my downloaded playlists seem to disappear - then I have to resynch all over again....

jdb17565

Regular

463 Views

2 replies

0 likes

  • 463 Views
  • 2 replies
  • 0 likes

Solved!! Can't download Spotify app

Hi Ive been using the free version of Spotify across various devices and want to sign up for Permium but wont do so until i can get this sorted. On my computer - it works perfectly On my iPad - perfect On my Samsung Galaxy S3 - apparently im in the w...

Casual Listener

Hi   Ive been using the free version of Spotify across various devices and want to sign up for Permium but wont do so until i can get this sorted. On my computer - it works perfectly On ...

Joe

Community Legend

2928 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

audio effects

When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and reset back to its default settings. Does anyone know wh...

Casual Listener

When I listen to spotify I love everything about it but if I use the equalizer it makes everything sound so much better. Lately as in after the last update the equalizer will turn itself off and res...

kjmann2

Casual Listener

645 Views

2 replies

0 likes

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  • 2 replies
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Went from premium to unlimited, now I can only shuffle albums

All, I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only shuffle an album. What is the issue? I also get commercials n...

Newbie

All,   I have a galaxy s3 and switched from Premium to unlimited. It was working fine until yesterday, I could go to my playlists and play any song off any album I had saved. Now, I can only...

Joe

Community Legend

624 Views

2 replies

0 likes

  • 624 Views
  • 2 replies
  • 0 likes

Solved!! Offline Devices Fail

I only have one phone... a Samsung S3. Spotify keeps adding my S3 as a new device, then deletes my playlist... which seems to happen every 2 weeks or so! Surely there is some way that you can identify my phone as being the same phone each time? This ...

Roadie

I only have one phone... a Samsung S3. Spotify keeps adding my S3 as a new device, then deletes my playlist... which seems to happen every 2 weeks or so!   Surely there is some way that ...

jthutcheson

Roadie

1197 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

my saved and downloaded songs have dissapeared.

If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as ive just downloaded lots of new music and want to en...

Casual Listener

If I go onto 'my music' all I get is 'click here to discover new music'. My downloaded playlists are still there but thats all. My subscription is fine so I dont understand. Please can you hhelp as i...

Joe

Community Legend

691 Views

5 replies

0 likes

  • 691 Views
  • 5 replies
  • 0 likes

spotifuggle telling me I don't have a premium account?

With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?

Newbie

With the new update, I can no longer skip more than 5 songs at a time or have anything available offline because a message pops up saying that I need a premium account to do so. I have one?

Joe

Community Legend

515 Views

3 replies

0 likes

  • 515 Views
  • 3 replies
  • 0 likes

Solved!! volume decrease at the start of songs. *Phone Spotify*

I have a Samsung Galaxy S4 - used Spotify on it for a few months now, no problem. However, once I did a software update from Android, suddenly every song on Spotify suddenly drops (dramatically) in volume after about 1 second in. I messed around with...

Newbie

I have a Samsung Galaxy S4 - used Spotify on it for a few months now, no problem.   However, once I did a software update from Android, suddenly every song on Spotify suddenly drops (dramati...

starling2k

Newbie

1487 Views

2 replies

0 likes

  • 1487 Views
  • 2 replies
  • 0 likes

Solved!! How come Your Music doesn't show up as a playlist in the app?

To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features. I'm sure after a time I will get used to them and come to like them but I feel like they were forced on me without any forwarning.However, with the new...

Casual Listener

To be frank, I am quite annoyed by the switch from the starred feature to the Your Music features.  I'm sure after a time I will get used to them and come to like them but I feel like they were ...

atk3kf

Casual Listener

1605 Views

4 replies

0 likes

  • 1605 Views
  • 4 replies
  • 0 likes

When user go to search bar Search top bar use default Android color

Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application on Android 4.4 (not sure about other versions) 2. Open Si...

Newbie

Description When user go to search bar Search top bar use default Android color - should be Spotify "dark grey" color What are the steps you took to get to the error/issue? 1. Open Application ...

Andrews32

Roadie

2154 Views

2 replies

0 likes

  • 2154 Views
  • 2 replies
  • 0 likes