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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1093 Views
  • 0 replies
  • 4 likes

spotify connect with multiple pioneer sma3 speakers

So I am baffled. I have two of theconnect - enabled pioneer sma speakers. They are really awesome by the way. I can successfully stream to each one individually with spotify. However, I can't stream to both at the same time. Pioneer videos show the a...

  • Newbie
  • So I am baffled. I have two of theconnect - enabled pioneer sma speakers. They are really awesome by the way. I can successfully stream to each one individually with spotify. However, I can't stream ...
  • Peter__
  • Community Legend
  • 712 Views
  • 1 replies
  • 0 likes
  • connect pioneer stream WiFi multi stream
  • 712 Views
  • 1 replies
  • 0 likes

Freezes after clicking log in since latest update, Droid Razr Maxx (not HD)

Spotify recently updated and now when i open the app it gives me the option to log in or create an account. i click log in and the UI slides over to the log in prompts... and then the app stops responding to input completely. I've tried uninstalling ...

  • Newbie
  • Spotify recently updated and now when i open the app it gives me the option to log in or create an account. i click log in and the UI slides over to the log in prompts... and then the app stops respo...
  • Greg
  • Roadie
  • 373 Views
  • 1 replies
  • 0 likes
  • 373 Views
  • 1 replies
  • 0 likes

App on the iPhone

Hey I wanted to download the app on my iphone and live in Dubai and it doesn't work here what can I do ????

  • Newbie
  • Hey I wanted to download the app on my iphone and live in Dubai and it doesn't work here what can I do ????
  • Josh
  • Community Legend
  • 491 Views
  • 2 replies
  • 0 likes
  • 491 Views
  • 2 replies
  • 0 likes

Solved!! HTC Desire C, Android 4.0.3 - App won't start

Hi, I'm using Android Ice Cream Sandwich 4.0.3 on my HTC phone. I've had spotify on it working fine for a couple of months but recently I sent it off to get the screen fixed. They obviously wiped all the data and apps and stuff which I knew they woul...

  • Casual Listener
  • Hi,   I'm using Android Ice Cream Sandwich 4.0.3 on my HTC phone.   I've had spotify on it working fine for a couple of months but recently I sent it off to get the screen fixed. Th...
  • Meach5
  • Casual Listener
  • 5054 Views
  • 9 replies
  • 0 likes
  • 5054 Views
  • 9 replies
  • 0 likes

Opening Spotify, Playlists don't load, NOTHING LOADS. (GALAXY SIII)

Sometimes I open Spotify on my Android (Galaxy SIII) and the Playlist menu is completely blank, even though they are synced to my phone. The the menus don't load. Nothing loads. Hard reset phone, it is fine. Anyone else having this problem?

  • Music Fan
  • Sometimes I open Spotify on my Android (Galaxy SIII) and the Playlist menu is completely blank, even though they are synced to my phone.   The the menus don't load.   Nothing loads....
  • elany
  • Casual Listener
  • 594 Views
  • 1 replies
  • 0 likes
  • 594 Views
  • 1 replies
  • 0 likes

[Android] Footer displays incorrect song info

When backgrounding the app, upon returning and selecting a new song in an offline synced playlist, no matter which song is selected the footer in the app displays the old song which was played prior to the backgrounding. When terminating the app the ...

  • Newbie
  • When backgrounding the app, upon returning and selecting a new song in an offline synced playlist, no matter which song is selected the footer in the app displays the old song which was played prior ...
  • Liam
  • Community Legend
  • 654 Views
  • 1 replies
  • 0 likes
  • android footer song info blank widget
  • 654 Views
  • 1 replies
  • 0 likes

Solved!! Specific song won't show in Android app

Hi, I just noticed that at least one song wont appear in the Android app even if it shows in the PC app and plays without problems. The song I can't seem to find in the app is Daft Punk – One More Time. Can anyone confirm this? I even tried to make a...

  • Casual Listener
  • Hi,   I just noticed that at least one song wont appear in the Android app even if it shows in the PC app and plays without problems. The song I can't seem to find in the app is Daft Punk ...
  • Liam
  • Community Legend
  • 677 Views
  • 3 replies
  • 0 likes
  • 677 Views
  • 3 replies
  • 0 likes

App update caused error ( lost all music)

after the recent update spotify didnt open and said sd card not found . i had to unsintall it and install again and now all my downloaded music is lost . and my premium subscription is over . this is really sad. do i have to get the subscription agai...

  • Newbie
  • after the recent update spotify didnt open and said sd card not found . i had to unsintall it and install again and now all my downloaded music is lost . and my premium subscription is over . t...
  • Peter__
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

loading problems on my browse

When i go to browse, for example if a choose party it only going to give me a few options of playlists, and when i try to search for more i get stuck on a endelss loading, on desktop that doesn`t happen

  • Casual Listener
  • When i go to browse, for example if a choose party it only going to give me a few options of playlists, and when i try to search for more i get stuck on a endelss loading, on desktop that doesn`t hap...
  • Peter__
  • Community Legend
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Can't send songs on Android.

Been a premium member for over 3 years now, and I must say I am becoming more and more disappointed with Spotify as the days go on. I can't send music to people on Android unless I connect to Facebook, which I am not doing. I am clearly following peo...

  • Music Fan
  • Been a premium member for over 3 years now, and I must say I am becoming more and more disappointed with Spotify as the days go on.   I can't send music to people on Android unless I connect...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Solved!! Spotify for Android - Playlist Folder download

Dear all,I have a question about the Playlist Folder on the Android version of Spotify. I have one Playlist folder with different playlist within the folder. But on my Android device, when I open Spotify, I can only download the playlists but not the...

  • Regular
  • Dear all, I have a question about the Playlist Folder on the Android version of Spotify. I have one Playlist folder with different playlist within the folder. But on my Android device, when I open...
  • MikeLloydTexas
  • Casual Listener
  • 1936 Views
  • 7 replies
  • 0 likes
  • 1936 Views
  • 7 replies
  • 0 likes

Spotify Begins Playing on Samsung Galaxy S4 Without Being Launched

About a week ago, when I turn on my phone, Spotify will begin playing a random song without me launching the Spofity app. I go in & pause/shut off the song, but it will begin playing again in less than a minute. I have to restart the phone to get Spo...

  • Casual Listener
  • About a week ago, when I turn on my phone, Spotify will begin playing a random song without me launching the Spofity app.  I go in & pause/shut off the song, but it will begin playing again ...
  • EvelSample
  • Casual Listener
  • 429 Views
  • 3 replies
  • 0 likes
  • 429 Views
  • 3 replies
  • 0 likes

Spotify Unlimited, radio skips

When I purchased spotify UNLIMITED I was under the assumption I would have unlimited radio skips for my android. Is this a bug? Or is this intended? I've looked on a few sites that've said paid members should have no limit...

  • Newbie
  • When I purchased spotify UNLIMITED I was under the assumption I would have unlimited radio skips for my android. Is this a bug? Or is this intended? I've looked on a few sites that've said paid membe...
  • Peter__
  • Community Legend
  • 16376 Views
  • 18 replies
  • 2 likes
  • 16376 Views
  • 18 replies
  • 2 likes

Spotify radio

When I open Spotify and click on radio, it says "Radio is only available for Premium users in your region." Why? Isn't this supposed to be free now?

  • Newbie
  • When I open Spotify and click on radio, it says "Radio is only available for Premium users in your region." Why? Isn't this supposed to be free now?
  • Peter__
  • Community Legend
  • 739 Views
  • 3 replies
  • 0 likes
  • 739 Views
  • 3 replies
  • 0 likes

No way to purchase album or song from station

I'm listening to this great album or song by an artist on my Android and go to tap something to purchase it or save it to my wishlist and there's no button or option to do that. The menu button does nothing. In Pandora I have this option and I'm sure...

  • Visitor
  • I'm listening to this great album or song by an artist on my Android and go to tap something to purchase it or save it to my wishlist and there's no button or option to do that. The menu button does ...
  • user-removed
  • Not applicable
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

offline errors android, premium

premium user, offline playlists are constantly downloading and once "downloaded" they stop playing when there is no internet connection. this is unacceptable for two reasons: 1) chewing up my data simply unacceptable (i know i can turn off downloadim...

  • Music Fan
  • premium user, offline playlists are constantly downloading and once "downloaded" they stop playing when there is no internet connection. this is unacceptable for two reasons: 1) chewing up my data si...
  • Joe
  • Community Legend
  • 649 Views
  • 3 replies
  • 0 likes
  • Android
    offline mode
  • 649 Views
  • 3 replies
  • 0 likes

Bluetooth track information

Hello there! I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spotify is able to stream music through Bluetooth without any issues,...

  • Visitor
  • Hello there!   I was told by a customer support member through Google Play that I should launch a new topic here about my problem. I have a brand new 2014 Audi A3 that has Bluetooth. Spoti...
  • bearwiz
  • Newbie
  • 1620 Views
  • 5 replies
  • 0 likes
  • 1620 Views
  • 5 replies
  • 0 likes

Downloaded music will not play.

Hi, PLEASE HELP!!! I am having a weird issue were only the first song from every downloaded playlist will play in offline mode. When downloading to my mobile device (android 4.2.2 ) the download status bar takes a long time for the first song and the...

  • Regular
  • Hi, PLEASE HELP!!!   I am having a weird issue were only the first song from every downloaded playlist will play in offline mode. When downloading to my mobile device (android 4.2.2 ) the do...
  • Daniel
  • Community Legend
  • 6657 Views
  • 9 replies
  • 1 likes
  • 6657 Views
  • 9 replies
  • 1 likes

Solved!! how do I put it into Online mode

my app keeps saying its in offline mode and i cant make it switch to online

  • Newbie
  • my app keeps saying its in offline mode and i cant make it switch to online
  • Leobug1
  • Casual Listener
  • 9591 Views
  • 8 replies
  • 0 likes
  • 9591 Views
  • 8 replies
  • 0 likes

Kindle Fire HD won't recognize Spotify Unlimited subscription.

I just bought a Kindle Fire HD 8.9 and after installing Spotify I connected with my Facebook account. Now when playing fomr playlists or radio I am having commercial breaks every few minutes, but I have an active Spotify Unlimited subscriptioin in or...

  • Newbie
  • I just bought a Kindle Fire HD 8.9 and after installing Spotify I connected with my Facebook account.  Now when playing fomr playlists or radio I am having commercial breaks every few minutes, b...
  • Joe
  • Community Legend
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes