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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5874 Views

0 replies

7 likes

  • 5874 Views
  • 0 replies
  • 7 likes

Downloaded playlists inactive on Kindle Fire

Today all of my downloaded playlists became unavailable on my Kindle. Yesterday they were fine. The playlists are all starred active but when I access one the tracks are all inactive. I have tried rebooting the device but with no result. I am not con...

Casual Listener

Today all of my downloaded playlists became unavailable on my Kindle. Yesterday they were fine. The playlists are all starred active but when I access one the tracks are all inactive. I have trie...

Joe

Community Legend

453 Views

3 replies

0 likes

  • 453 Views
  • 3 replies
  • 0 likes

Solved!! Local file syncing over wifi broken on Android 4.4

Hi, I cannot get my PC desktop client to sync local files with my Android device. Quick details: PC running Windows 8.1 with Spotify client 0.9.6.72.ge389c074 LG Nexus 5 running stock 4.4 KitKat with Spotify app released on 29th Nov (the 4.4 image ar...

Music Fan

Hi, I cannot get my PC desktop client to sync local files with my Android device. Quick details:   PC running Windows 8.1 with Spotify client 0.9.6.72.ge389c074 LG Nexus 5 running stock ...

Joe

Community Legend

2183 Views

4 replies

0 likes

Android
Android 4.4
Windows 8
Windows 8.1
  • 2183 Views
  • 4 replies
  • 0 likes

Can i download the previous verson?

Can I find the previous update to before when the search history disappeared. The app was perfect until that thing disappeared.

Casual Listener

Can I find the previous update to before when the search history disappeared. The app was perfect until that thing disappeared.

Joe

Community Legend

988 Views

5 replies

1 likes

  • 988 Views
  • 5 replies
  • 1 likes

Solved!! New playlist doesn´t show on my mobile

I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please! Fredrika

Casual Listener

I created a new playlist a couple of days ago but I can´t see it on my Samsung S4,all other playlists shows but not the new one ( have the mobile online). Help please!   Fredrika

SparkySharky52

Casual Listener

2750 Views

3 replies

0 likes

  • 2750 Views
  • 3 replies
  • 0 likes

Solved!! Spotify desyncs continuously

I have a premium account I use on 2 devices, my ASUS Fonepad phablet and my Windows 8 laptop. I have songs saved to both, but the Android app keeps desyncing my songs repeatedly saying i have synced with more than 3 devices, but i only have 2.whats u...

Casual Listener

I have a premium account I use on 2 devices,  my ASUS Fonepad phablet and my Windows 8 laptop. I have songs saved to both, but the Android app keeps desyncing my songs repeatedly saying i have s...

Joe

Community Legend

1645 Views

5 replies

0 likes

  • 1645 Views
  • 5 replies
  • 0 likes

two lockscreen issues

Please remove full screen bacground art on lockscreen, it makes difficult to see number when entering pin code to unlock the device back, fwd buttons are still dissapearing randomly

Casual Listener

Please remove full screen bacground art on lockscreen, it makes difficult to see number when entering pin code to unlock the device back, fwd buttons are still dissapearing randomly

SIRR

Casual Listener

436 Views

5 replies

0 likes

  • 436 Views
  • 5 replies
  • 0 likes

remotless

Do i have to buy Remotless App twice to remote android with my ipad? https://play.google.com/store/apps/details?id=no.remoteless.android https://itunes.apple.com/se/app/remote/id284417350 Just wonder..

Gig Goer

Do i have to buy Remotless App twice to remote android with my ipad? https://play.google.com/store/apps/details?id=no.remoteless.android https://itunes.apple.com/se/app/remote/id284417350 &...

Peter__

Community Legend

1056 Views

7 replies

0 likes

  • 1056 Views
  • 7 replies
  • 0 likes

Solved!! Lockscreen buttons disappears

When using Android 4.4 Kitkat (vanilla Android), the "previous track" and "skip track" buttons on the lockscreen sometimes disappears. You have to pause and then play again (or turn the screen off) in order for them to reappear. This happens often wh...

Gig Goer

When using Android 4.4 Kitkat (vanilla Android), the "previous track" and "skip track" buttons on the lockscreen sometimes disappears. You have to pause and then play again (or turn the screen off)...

juliohm1978

Casual Listener

9074 Views

24 replies

1 likes

  • 9074 Views
  • 24 replies
  • 1 likes

Songs are PLAYING but NO SOUND

Hej. I got an automatic update to latest version (ver 0.7.3.629.g36119d704) on Android 4.0.4 on a SAMSUNG-SGH-I747. Now, I cannot listen through headphones ! Spotify does play on the phone speaker. The phone also detects the headphones when plugged. ...

Newbie

Hej. I got an automatic update to latest version (ver 0.7.3.629.g36119d704) on Android 4.0.4 on a SAMSUNG-SGH-I747.   Now, I cannot listen through headphones !   Spotify does pla...

Joe

Community Legend

562 Views

1 replies

0 likes

  • 562 Views
  • 1 replies
  • 0 likes

Solved!! Problems with Radio on my spotify account.

Today when I went to make lunch I tried to start a Radios station on my Galaxy 2 Note, just like I do every day. Today when I tried to start it it gave the message "Sorry. This radio station cannot be started. Please try a new station." So I did non ...

Regular

Today when I went to make lunch I tried to start a Radios station on my Galaxy 2 Note, just like I do every day. Today when I tried to start it it gave the message "Sorry. This radio station cannot b...

Cian

Regular

982 Views

4 replies

0 likes

  • 982 Views
  • 4 replies
  • 0 likes

Solved!! 48 Hour Trial

Just downloaded the Spotify app for Android. I created a free account and logged in expecting a 48 hr trial, but the app will not stream anything and simply staes that a premium account is required to stream music etc. I also have a Samsung smart TV ...

Casual Listener

Just downloaded the Spotify app for Android. I created a free account and logged in expecting a 48 hr trial, but the app will not stream anything and simply staes that a premium account is required t...

Hannah_renea365

Newbie

4233 Views

5 replies

0 likes

  • 4233 Views
  • 5 replies
  • 0 likes

music not playing

I recently bought a tablet from someone literally yesterday(Google Nexus 7), I install spotify, I sign up with my newly created Facebook profile and everytime I click to play a song it doesn't, and it says 'get spotify premium' or something, but I've...

Newbie

I recently bought a tablet from someone literally yesterday(Google Nexus 7), I install spotify, I sign up with my newly created Facebook profile and everytime I click to play a song it doesn't, and i...

Joe

Community Legend

314 Views

1 replies

0 likes

  • 314 Views
  • 1 replies
  • 0 likes

SD card error messages -Android Tablet

I was hoping someone could,d help me I recently had an irulu tablet for my birthday I downloaded spotify and registered for premium, its been working fine for ages until tonight I had a error message pop up saying that its unable to find an sdcard so...

Newbie

I was hoping someone could,d help me I recently had an irulu tablet for my birthday I downloaded spotify and registered for premium, its been working fine for ages until tonight I had a error message...

Joe

Community Legend

1036 Views

1 replies

0 likes

Android
frustrating
sdcard
tablet
  • 1036 Views
  • 1 replies
  • 0 likes

Solved!! Spotify.apk 0.7.3 - source for BlackBerry 10 users

Dear all, is it possible to update the link m.spotify with the 0.7.3 Italian version ? This is the only vital source for the Blackberry users (as me) to install the program on their Q10/Z10 devices. Thanks a lot

Roadie

Dear all, is it  possible to update the link m.spotify with the 0.7.3 Italian version ? This is the only vital source for the Blackberry users (as me) to install the program on their Q10/Z10 d...

robilamm61

Roadie

3861 Views

2 replies

0 likes

  • 3861 Views
  • 2 replies
  • 0 likes

Solved!! Feature Request: Community access on Android

Hi,Love Spotify and I love the app on android as well. I'd like to be able to access the community section through the app though. Post topics, reply and discussions with friends on music as well.I get that the community is built on Lithium but is it...

Gig Goer

Hi, Love Spotify and I love the app on android as well. I'd like to be able to access the community section through the app though. Post topics, reply and discussions with friends on music as well...

Liam

Community Legend

695 Views

3 replies

0 likes

  • 695 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify stops screen goes black

Hi all, I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping playing as soons as the screen goes black. I wonder if it follows ...

Casual Listener

Hi all,   I am running the latest version of Spotify with CyanogenMod 10.2 on a Samsung Galaxy Ace 2. Everything has been fine for weeks until two days ago when Spotify started stopping play...

Petya

Community Legend

5428 Views

7 replies

1 likes

  • 5428 Views
  • 7 replies
  • 1 likes

Music from wrong country/nationality in Radio

My account and profile are all localized to Norway, and my IP address is local with no proxy or other rerouting. Yet, when starting any kind of radio station on my Android, a Samsung Galaxy S4, the first song will be English and along the lines of wh...

Newbie

My account and profile are all localized to Norway, and my IP address is local with no proxy or other rerouting.   Yet, when starting any kind of radio station on my Android, a Samsung Galax...

Joe

Community Legend

730 Views

1 replies

0 likes

country
localization
nationality
Radio
  • 730 Views
  • 1 replies
  • 0 likes

Right now there are 48 hour premium for android?

I just bought an android phone, but I downloaded spotify premium does NOT give me 48 hours free, so there is no such promotion?

Regular

I just bought an android phone, but I downloaded spotify premium does NOT give me 48 hours free, so there is no such promotion?

zonaungida17

Regular

679 Views

6 replies

0 likes

  • 679 Views
  • 6 replies
  • 0 likes