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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111329 Views

26 replies

3 likes

  • 111329 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

223937 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 223937 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

581197 Views

79 replies

3 likes

  • 581197 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

478471 Views

577 replies

40 likes

Account
Free
  • 478471 Views
  • 577 replies
  • 40 likes

premium devices

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested and downloaded again on 3 devices only. Went to turn ...

Newbie

Got a new phone yesterday and i went to download my playlists on my device. Turned on my tablet to find everything had been undownloaded as i had more than 3 devices. Reset my devices as suggested an...

Joe

Community Legend

465 Views

1 replies

0 likes

  • 465 Views
  • 1 replies
  • 0 likes

Solved!! Internet problem

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the internet and I have to open the application again to re-co...

Casual Listener

Hello everybody. I have problems to use Spotify on Wi-Fi with Android. I can connect and use the application, but when the phone system is some idle time, the application disconnects from the interne...

JeffersonLima

Casual Listener

722 Views

2 replies

0 likes

  • 722 Views
  • 2 replies
  • 0 likes

Solved!! queue isnt resetting like it used to

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my choices. I.e chose shuffle playlist1 and then again...

Roadie

Hi guys, before the latest version if I selected a playlist im sure it would reset my queue but would retain hard added tracks. Tonight I noticed that the queue seems to be cumulating/duplicating my ...

andedrunkard

Roadie

688 Views

2 replies

0 likes

  • 688 Views
  • 2 replies
  • 0 likes

Forced to resync songs to offline mode

Hi guys, I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will suddenly become unavailable after an hour of unuse or after restart...

Music Fan

Hi guys,   I have a problem with Spotify's offline mode. I can sync songs to my external sd card just fine; however, the songs do not stay synced. While in offline mode, the songs will sudde...

Joe

Community Legend

826 Views

3 replies

0 likes

  • 826 Views
  • 3 replies
  • 0 likes

Solved!! 'Browse' and 'Discover' tab gone frome mobile app after the new update

Hey everyone, I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug. The 'Browse' and 'Discover' tabs have disappeared from my phone menu after this update. I still have them on my com...

Regular

Hey everyone,   I updated to the newest version of Spotify a few days ago, and so far I'm loving it, but I have one really annoying bug.   The 'Browse' and 'Discover' tabs have disa...

Joe

Community Legend

2180 Views

5 replies

0 likes

  • 2180 Views
  • 5 replies
  • 0 likes

My Spotify account lagging/crashing on all devices.

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will load really slowly and most of the time will stop loading,...

Regular

Hello, Gonna try get help from here because the support team aren't being all that helpful. Since the last update for android (0.7.9), whenever I have the playlist tab open, my playlists will...

Joe

Community Legend

1396 Views

8 replies

0 likes

  • 1396 Views
  • 8 replies
  • 0 likes

Certain songs wont sync to Andriod

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It will work on my laptop off of Spotify though. It i...

Newbie

I bought an album off of Itunes and transferred it to a Spotify playlist. They all worked except one song, the message "This track is not available" comes up when I try to play it off of my phone. It...

Joe

Community Legend

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
  • 0 likes

Some Available Songs/Tracks Won't Play

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

Casual Listener

Only one of my playlists have this problem but when I go to play the songs on shuffle on my android phone suggested songs play instead of my playlist is there a way of turning this off?

Joe

Community Legend

564 Views

3 replies

0 likes

  • 564 Views
  • 3 replies
  • 0 likes

Solved!! External SD Card

Hi. I've been using Spotify Premium for a few months now. My external card has now 9 GB free space(I downloaded the songs from Spotify, Spotify online) and my phone has like 7-8 GB free space(Galaxy S4). I think Spotify downloads songs into where the...

Regular

Hi. I've been using Spotify Premium for a few months now. My external card has now 9 GB free space(I downloaded the songs from Spotify, Spotify online) and my phone has like 7-8 GB free space(Galaxy ...

Ranghild

Regular

1181 Views

2 replies

0 likes

  • 1181 Views
  • 2 replies
  • 0 likes

App freezing on mobile data

Hi! My phone does well when I play music on Spotify via my wifi in any condition and state of screen and whole device. Problem starts when I go outside. It plays a few songs normally (1-3 songs), even when screen turns off, but on next song it plays ...

Music Fan

Hi! My phone does well when I play music on Spotify via my wifi in any condition and state of screen and whole device. Problem starts when I go outside. It plays a few songs normally (1-3 songs), eve...

Sincredible

Casual Listener

1463 Views

7 replies

0 likes

  • 1463 Views
  • 7 replies
  • 0 likes

Bug - Connect is unstable when Mobile Device turns into sleep mode

Hey there.. As a German user please be patient with my grammar. My connect setupSender: galaxy s4 playlist in shuffle mode Player: nexus 7 connected to a set of boxesProblemAfter picking a playlist with my s4, I turn off the display. A few songs late...

Newbie

Hey there.. As a German user please be patient with my grammar. My connect setup Sender: galaxy s4 playlist in shuffle mode Player: nexus 7 connected to a set of boxes Problem After pick...

Joe

Community Legend

856 Views

1 replies

0 likes

Bug connect wake wifi nexus 7 s4 reconnect problem
  • 856 Views
  • 1 replies
  • 0 likes

Bluetooth problem

Bluetooth connection to my car stereo works very good until the screen turns off on my Note 2, after that the sound is stuttering every 3-4 seconds. When I turn the screen on again, the sound flows perfectly. This only happens on bluetooth connection...

Regular

Bluetooth connection to my car stereo works very good until the screen turns off on my Note 2, after that the sound is stuttering every 3-4 seconds. When I turn the screen on again, the sound flows p...

Johnsa

Regular

3063 Views

10 replies

0 likes

  • 3063 Views
  • 10 replies
  • 0 likes

Solved!! cant delete 2 playlists android

hi ive got 20 playlist entries i can not get rid of on the android app! i have no access to a computer for awhile so i cant try on a computer!

Regular

hi ive got 20 playlist entries i can not get rid of on the android app! i have no access to a computer for awhile so i cant try on a computer!

destinywlf

Regular

1082 Views

8 replies

0 likes

  • 1082 Views
  • 8 replies
  • 0 likes

Local files wont sync

So for almost a year now even after this new update that was supposed to make everything work better I still cannot sync my local files to my phone without using the work around of making a seperate playlist. When I first had the issue I was in conta...

Casual Listener

So for almost a year now even after this new update that was supposed to make everything work better I still cannot sync my local files to my phone without using the work around of making a seperate ...

BatmanHG

Casual Listener

776 Views

4 replies

0 likes

  • 776 Views
  • 4 replies
  • 0 likes

Audio basso usando Monster Beats Studio nel mio Samasung Galaxy s4

Utilizzando spotify con le mie Monster Beats Studio sul mio Samsung Galaxy s4 l'audio è bassissimo :(. Ho provato e riprovato ma nn c'è versi di riuscire sul mio smartphone ad utilizzare a pieno la potenza delle mie cuffie. Specifico che le cuffie so...

Casual Listener

Utilizzando spotify con le mie Monster Beats Studio sul mio Samsung Galaxy s4 l'audio è bassissimo :(. Ho provato e riprovato ma nn c'è versi di riuscire sul mio smartphone ad utilizzare a pieno la p...

ilsolitofede

Casual Listener

1592 Views

3 replies

0 likes

  • 1592 Views
  • 3 replies
  • 0 likes

Spotify Connect Issues

We have one spotify account that we use on several devices. several PC's 2 phones and a nexus 7. Since the spotify connect feature was released we noticed that its connecting our phones and trying to control the other phone when we are NOT connected ...

Music Fan

We have one spotify account that we use on several devices.  several PC's 2 phones and a nexus 7.  Since the spotify connect feature was released we noticed that its connecting our phones a...

kandlclark

Music Fan

1057 Views

4 replies

0 likes

  • 1057 Views
  • 4 replies
  • 0 likes

0.7.9 Bug/Error

I clicked the new filter icon, and the option appeared in the correct place for a second, but then it jumps to the corner...

Community Legend

I clicked the new filter icon, and the option appeared in the correct place for a second, but then it jumps to the corner...  

VLEX26

Regular

1272 Views

7 replies

0 likes

  • 1272 Views
  • 7 replies
  • 0 likes

Automatic Mass Download at Startup - No Pause/Stop Option?

I originally loved being able to download anything I starred for offline listening, then I realized after I spend more time with Spotify on my desktop, every time I use it on my phone it nearly cripples my phone because it wants to download all 40+ s...

Casual Listener

I originally loved being able to download anything I starred for offline listening, then I realized after I spend more time with Spotify on my desktop, every time I use it on my phone it nearly cripp...

dinomight

Spotify Star

2401 Views

1 replies

0 likes

  • 2401 Views
  • 1 replies
  • 0 likes

can't put spotify on my sony ericsson xperia

When I try to install spotify on my sony ericsson xperia SK171, google play opens a window that has a drop box that says 'No eligible devices for app install'. I have spotify premium, yet I can't get spotify onto my phone. Please help.

Music Fan

When I try to install spotify on my sony ericsson xperia SK171, google play opens a window that has a drop box that says 'No eligible devices for app install'. I have spotify premium, yet I can't get...

Joe

Community Legend

2575 Views

4 replies

0 likes

  • 2575 Views
  • 4 replies
  • 0 likes

Solved!! Release Notes - Spotify for Android (0.7.8.566)

What's new in version 0.7.8.566 New: Follow people from your Profile. Tap the friends icon to find people, and discover what they’re listening to. You can also see what they’re listening to in your Discover view. New: Long press to delete previously ...

Spotify Legend

What's new in version 0.7.8.566 New: Follow people from your Profile. Tap the friends icon to find people, and discover what they’re listening to. You can also see what they’re listening to in...

Goodman

Spotify Legend

6687 Views

17 replies

0 likes

Android
Release Notes
  • 6687 Views
  • 17 replies
  • 0 likes