Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 32909 Views
  • 62 replies
  • 25 likes
  • 32909 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872745 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872745 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25234 Views
  • 3 replies
  • 0 likes
  • 25234 Views
  • 3 replies
  • 0 likes

Need help upgrading to premium from free trial and changing my country.

So I Spotify yesterday and I love it. I'm trying to upgrade my account to premium but every time I get to my credit card screen it's telling me the payment can't be completed. I live in the United states Virgin Islands. On my profile screen it won't ...

  • Regular
  • So I Spotify yesterday and I love it. I'm trying to upgrade my account to premium but every time I get to my credit card screen it's telling me the payment can't be completed. I live in the United st...
  • mooshmail
  • Newbie
  • 1150 Views
  • 21 replies
  • 0 likes
  • 1150 Views
  • 21 replies
  • 0 likes

built in eq for android

We all wanted an equalizer and they finally added one. But the way they did so makes it useless, they only added a "link" to view android's built in eq, which if you have not yet tried it, sucks. I personally am an audiholic and thus really blows, I ...

  • Regular
  • We all wanted an equalizer and they finally added one. But the way they did so makes it useless, they only added a "link" to view android's built in eq, which if you have not yet tried it, sucks. I p...
  • Josh
  • Community Legend
  • 927 Views
  • 1 replies
  • 1 likes
  • built in equalizer (because android built in eq sucks)
  • 927 Views
  • 1 replies
  • 1 likes

offline playlists noy downloading

I have a premium account, however less than a fifth of my offline playlists can be played off line despite clicking downloaded. In instances where ive made playlists with a range of different artists, only a few songs download. Otherwise whole albums...

  • Newbie
  • I have a premium account, however less than a fifth of my offline playlists can be played off line despite clicking downloaded. In instances where ive made playlists with a range of different artists...
  • Peter__
  • Community Legend
  • 488 Views
  • 2 replies
  • 0 likes
  • Windows
  • 488 Views
  • 2 replies
  • 0 likes

Solved!! More devices online at same time with same account

Hi.I have a question Why can't there be more than one user/device online on spotify at the same time at the same account?Im borrowing my spotify to a god friend, and we have a big issue. If im on internet (WI-FI) and he is on internet (WI-FI) at same...

  • Music Fan
  • Hi. I have a question 🙂   Why can't there be more than one user/device online on spotify at the same time at the same account? Im borrowing my spotify to a god friend, and we have a big iss...
  • Joe
  • Community Legend
  • 2401 Views
  • 4 replies
  • 0 likes
  • 2401 Views
  • 4 replies
  • 0 likes

How to store offline music on the external SD card on andriod

any idea how to do this? ive tried the rapidshare and drop box links, but none of them work.

  • Newbie
  • any idea how to do this? ive tried the rapidshare and drop box links, but none of them work.
  • Joe
  • Community Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium user in a foreign country

Hi guys I've got 2 new Android devices (phone and tablet) but can't seem to access Spotify in the Play Store? It seems that it picks up from my carrier that I'm no longer in the USA. Which isn't a problem as I have Spotify Premium but I can't downloa...

  • Regular
  • Hi guys   I've got 2 new Android devices (phone and tablet) but can't seem to access Spotify in the Play Store? It seems that it picks up from my carrier that I'm no longer in the USA. Which...
  • AliceSch
  • Casual Listener
  • 1149 Views
  • 6 replies
  • 0 likes
  • 1149 Views
  • 6 replies
  • 0 likes

I want a discount until posting to Facebook is fixed.

Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium member. I have to login to Facebook to use the mobil...

  • Roadie
  • Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium m...
  • Josh
  • Community Legend
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Solved!! Device not showing up. Phone will not sync. Local files greyed out.

I'm kind of getting pissed off now. No, none of the forum entries or official help files are helping. Yes, I have already cleared the Android cache, uninstalled, shut off device, removed the battery, then reinstalled everything. I'm so, so very surpr...

  • Casual Listener
  • I'm kind of getting pissed off now.   No, none of the forum entries or official help files are helping. Yes, I have already cleared the Android cache, uninstalled, shut off device, removed t...
  • Joe
  • Community Legend
  • 5952 Views
  • 5 replies
  • 0 likes
  • 5952 Views
  • 5 replies
  • 0 likes

No Internet connection available - HTC One, T-Mobile LTE

Description I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue when on 2G or 3G. I have uninstalled and reinstalled ...

  • Casual Listener
  • Description I frequently get the "No Internet Connection Available" message when on 4G LTE (T-Mobile). I'm unable to search or play any music that I have not downloaded. I do not notice this issue ...
  • Joe
  • Community Legend
  • 831 Views
  • 3 replies
  • 0 likes
  • 831 Views
  • 3 replies
  • 0 likes

android app

hi, my spotify app on android is terrible. It doesn't search EVER for ANYTHING! It constantly won't play my playlists even though I have offlined them all and then it often decides to delete all my offline playlists so I suddently can't play anything...

  • Casual Listener
  • hi,   my spotify app on android is terrible. It doesn't search EVER for ANYTHING! It constantly won't play my playlists even though I have offlined them all and then it often decides to dele...
  • Joe
  • Community Legend
  • 550 Views
  • 5 replies
  • 0 likes
  • 550 Views
  • 5 replies
  • 0 likes

Spotify Radio on Galaxy s4 stops playing after phone screen turns off

Everytime the screen turns off, the radio will discontinue after a minute or two. It makes absolutely no sense if you want to tune into a radio station while you're doing other things. The only way to keep it playing is to have your phone perpetually...

  • Casual Listener
  • Everytime the screen turns off, the radio will discontinue after a minute or two. It makes absolutely no sense if you want to tune into a radio station while you're doing other things. The only way t...
  • Joe
  • Community Legend
  • 960 Views
  • 1 replies
  • 0 likes
  • 960 Views
  • 1 replies
  • 0 likes

Using a "public" internet spot to put music on phone?

I have an HTC One and I wanted to put some songs that I had downloaded (because they are remixes that are not on Spotify) onto my phone. Well, before I came to college, I would just get the devices on the same wi-fi and it would show up in devices. H...

  • Newbie
  • I have an HTC One and I wanted to put some songs that I had downloaded (because they are remixes that are not on Spotify) onto my phone.  Well, before I came to college, I would just get the dev...
  • Peter__
  • Community Legend
  • 804 Views
  • 2 replies
  • 0 likes
  • 804 Views
  • 2 replies
  • 0 likes

Spotify Android can't connect to Facebook first time use

I just got spotify premium and I am try to connect my android device to facebook but when I click on the link to do so if says the address cannot be found. My phone has internet and I can go to other sites.

  • Newbie
  • I just got spotify premium and I am try to connect my android device to facebook but when I click on the link to do so if says the address cannot be found. My phone has internet and I can go to other...
  • Joe
  • Community Legend
  • 558 Views
  • 1 replies
  • 0 likes
  • 558 Views
  • 1 replies
  • 0 likes

Kudos to premium support staff and lingering issues: cache, downloaded playlists

About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback. I have nothing but praise to the premium support ...

  • Music Fan
  • About a month ago I submitted a support ticket for problems with Spotify on my Samsung Galaxy S III running Android 4.1.2. The worst issue was the constant buffering and stop/starting during playback...
  • Egidio
  • Music Fan
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

[Android] Troubleshooting Spotify

Just upgraded to Premium and attempted to install the Spotify app for Android on my Samsung Galaxy Sll. Device was recognised by the installation app but could not install on the phone. Phone notification reads - Error while downloading "Spotify" - "...

  • Newbie
  • Just upgraded to Premium and attempted to install the Spotify app for Android on my Samsung Galaxy Sll.  Device was recognised by the installation app but could not install on the phone.  P...
  • Peter__
  • Community Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Playlist download getting stuck on songs

This is new for me. It was reported previously on the iOS forum but has not been reported as an Android issue, and was not happening to me until very recently. Last night, as I do most Monday nights, I created my new playlist of new songs for the wee...

  • Roadie
  • This is new for me. It was reported previously on the iOS forum but has not been reported as an Android issue, and was not happening to me until very recently.   Last night, as I do most Mon...
  • Joe
  • Community Legend
  • 2383 Views
  • 6 replies
  • 1 likes
  • 2383 Views
  • 6 replies
  • 1 likes

spotify keeps on pausing when screen is off.

when i play music on my galaxy tab2 or even my s4 via bluetooth to my stereo,spotify puases the music when the screen goes of on my androids. even when i change the volym the music stops.

  • Casual Listener
  • when i play music on my galaxy tab2 or even my s4 via bluetooth to my stereo,spotify puases the music when the screen goes of on my androids. even when i change the volym the music stops. 
  • Joe
  • Community Legend
  • 1282 Views
  • 3 replies
  • 0 likes
  • 1282 Views
  • 3 replies
  • 0 likes

imported iTunes playlists "The track is not available"

I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is grayed out and I receive an error of "The track is not ...

  • Casual Listener
  • I upgraded phones to the Samsung Galaxy S4 (running Android 4.2.2 and Spotify version 0.6.6.270) and ever since I've upgraded, all my iTunes playlists are broken. Every track in each playlist is gray...
  • Joe
  • Community Legend
  • 1088 Views
  • 11 replies
  • 0 likes
  • 1088 Views
  • 11 replies
  • 0 likes

Audio pausing with bluetooth and Google Maps - Galaxy S4

Its hard to explain but heres the annoyance I've been running into. Using Spotify with bluetooth on either my home stereo system or my car blue tooth, both play fine and I do not experience any issues with bluetooth. However, using a navagation app w...

  • Regular
  • Its hard to explain but heres the annoyance I've been running into. Using Spotify with bluetooth on either my home stereo system or my car blue tooth, both play fine and I do not experience any issue...
  • Joe
  • Community Legend
  • 3078 Views
  • 1 replies
  • 0 likes
  • 3078 Views
  • 1 replies
  • 0 likes

Private Session control will be tedious

In general, I love the new Android app, but I wanted to confirm something. Let me know if I've misunderstood this. From Settings... Private Session OFF/ONDon't share to others what you're listening to. Private session lasts until you've been inactive...

privatesession.png
  • Newbie
  • In general, I love the new Android app, but I wanted to confirm something.  Let me know if I've misunderstood this.  From Settings...       Private Session  OFF/...
  • Joe
  • Community Legend
  • 4841 Views
  • 13 replies
  • 16 likes
  • 4841 Views
  • 13 replies
  • 16 likes