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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 839750 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839750 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13611 Views
  • 1 replies
  • 0 likes
  • 13611 Views
  • 1 replies
  • 0 likes

Songs in the playlists on my phone are ordered by what order they were added to the playlist?

It's driving me crazy, and I can't find any songs. The only way I can fix it is by deleting every song from the playlist and then dragging the songs back in from my music folder. It's a pain. Shouldn't it organize itself on the mobile app?

  • Casual Listener
  • It's driving me crazy, and I can't find any songs. The only way I can fix it is by deleting every song from the playlist and then dragging the songs back in from my music folder. It's a pain. Shouldn...
  • 193 Views
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  • 193 Views
  • 0 replies
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Galaxy s2: logout issue.

So I have a galaxy s2. Recently upgraded to icecream sandwich, I have a premium account which I have had for years. I keep on getting logged out, quite a lot. I have no task manager apps nor anything that might interfere. I've tried reinstall but no ...

  • Casual Listener
  • So I have a galaxy s2. Recently upgraded to icecream sandwich, I have a premium account which I have had for years. I keep on getting logged out, quite a lot. I have no task manager apps nor anything...
  • Sam
  • Spotify
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Spotify won't stream music on phone

Just bought Spotify Premium, but I still can't stream music on my phone (Samsung Galaxy S2) username: thomasholmthomsen

  • Newbie
  • Just bought Spotify Premium, but I still can't stream music on my phone (Samsung Galaxy S2) 😞 username: thomasholmthomsen
  • peacefulcharlie
  • Newbie
  • 1452 Views
  • 2 replies
  • 0 likes
  • 1452 Views
  • 2 replies
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Getting App to only sync song to offline mode when in a Wi-Fi zone

Hi Guys, I was wondering is there a way of setting the Android app so that is only download the song to the cacha for use in offline mode, when your mobile is in a wi-fi zone? This way it doesn't use up all my 3G data? Kind Regards Chris

  • Newbie
  • Hi Guys,   I was wondering is there a way of setting the Android app so that is only download the song to the cacha for use in offline mode, when your mobile is in a wi-fi zone? This way it do...
  • licenced
  • Community Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Motorola Xoom

Will the Spotify app work on a Motorola Xoom tablet? I have been wanting to purchase a tablet (not an iPad), but before I make my purchase, I want to be sure that Spotify will play correctly.

  • Newbie
  • Will the Spotify app work on a Motorola Xoom tablet?  I have been wanting to purchase a tablet (not an iPad), but before I make my purchase, I want to be sure that Spotify will play correctly.
  • licenced
  • Community Legend
  • 831 Views
  • 1 replies
  • 0 likes
  • 831 Views
  • 1 replies
  • 0 likes

Spotify stops playing when on WiFi

Hi,My Premium account stops playing most of the time when on HTC android and on WiFi. I have seen some posts on this but no proper solution..but it is quite irritating. Any help is welcome. Thanks

  • Newbie
  • Hi, My Premium account stops playing most of the time when on HTC android and on WiFi.   I have seen some posts on this but no proper solution..but it is quite irritating.   Any help i...
  • licenced
  • Community Legend
  • 841 Views
  • 1 replies
  • 0 likes
  • 841 Views
  • 1 replies
  • 0 likes

Wired sync for ur android?

my laptop uses wired intrenet and my phone gets interent from merto pcs but i pluged my phone into my laptop with spotify running on both and i can sync my music ..can i sync my phone wired?

  • Casual Listener
  • my laptop uses wired intrenet and my phone gets interent from merto pcs but i pluged my phone into my laptop with spotify running on both and i can sync my music ..can i sync my phone wired?
  • licenced
  • Community Legend
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
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Weird behavior on Samsung Nexus - freezing

If I toggle out of the app to other apps and try to come back, it opens up in play mode, but with no picture art and frozen. I have to close out each time and come back in from scratch. Anyone else having this issue?

  • Roadie
  • If I toggle out of the app to other apps and try to come back, it opens up in play mode, but with no picture art and frozen. I have to close out each time and come back in from scratch. Anyone else h...
  • licenced
  • Community Legend
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Spotify fills local playlist with their files instead

Hi, I have a local playlist and for some reason Spotify won't sync it. Instead, spotify syncs its own files, and the version with no curses at that. Has any one else had this problem?

  • Casual Listener
  • Hi, I have a local playlist and for some reason Spotify won't sync it. Instead, spotify syncs its own files, and the version with no curses at that. Has any one else had this problem?
  • 174 Views
  • 0 replies
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  • 174 Views
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Solved!! Spotify logs out and closes app once WiFi is enabled

Hi just randomly started having this problem.I went to update my offline playlists today, turned on the WiFi and it logs me out of spotify and also closes the app.Cleared all the cache data and reinstalled app from clean; still doing the exact same t...

  • Casual Listener
  • Hi just randomly started having this problem. I went to update my offline playlists today, turned on the WiFi and it logs me out of spotify and also closes the app. Cleared all the cache data and r...
  • BenTimbrell
  • Casual Listener
  • 816 Views
  • 2 replies
  • 0 likes
  • 816 Views
  • 2 replies
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Is there a reason for such a different design for ICS??

Using the iPad version and ICS version on my 7.7 (no tablet version yet), I'm preplexed as to why the apps are so differant. Its clear from other apps that the iPad version could be replicated to ICS, but it isn't. Far less information is available o...

  • Roadie
  • Using the iPad version and ICS version on my 7.7 (no tablet version yet), I'm preplexed as to why the apps are so differant.   Its clear from other apps that the iPad version could be replicat...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Preview not working for Nexus S on VZW

Several issues: After about a week of the app working it has now stopped. Symptoms: can open the app fine and get to playlists, but when i select one, there's no content in the list to play.The device does not say it's offline and the playlists aren'...

  • Roadie
  • Several issues:   After about a week of the app working it has now stopped. Symptoms: can open the app fine and get to playlists, but when i select one, there's no content in the list to play....
  • politzer
  • Roadie
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

App immediately crashes after attempting to open

I click the app, the screen goes dark for half a second, then back to the home screen. It was working fine yesterday morning. By the afternoon it stopped working. I only have 10 playlists so I seriously doubt that's the issue. I restarted the phone a...

  • Casual Listener
  • I click the app, the screen goes dark for half a second, then back to the home screen. It was working fine yesterday morning. By the afternoon it stopped working. I only have 10 playlists so I seriou...
  • torhenrix
  • Newbie
  • 551 Views
  • 2 replies
  • 0 likes
  • 551 Views
  • 2 replies
  • 0 likes

Radio auf Handy

Hello! Is Spotify planning to enable the radio-function on mobile devices? If yes, when? Sorry, i found the solution:http://community.spotify.com/t5/Spotify-Ideas/Spotify-Radio-on-Mobile/idi-p/929

  • Casual Listener
  • Hello!   Is Spotify planning to enable the radio-function on mobile devices? If yes, when?   Sorry, i found the solution: http://community.spotify.com/t5/Spotify-Ideas/Spotify-Radio-on...
  • harima
  • Casual Listener
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Cant get online on my mobile

I get wrong username or password when i`m trying to conect with my mobile. I use the same as when i`m on with fb and pc.

  • Newbie
  • I get wrong username or password when i`m trying to conect with my mobile. I use the same as when i`m on with fb and pc.
  • David
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Start-up problem.

I just got my phone back from service, when I downloaded the Spotify app it seemed to work fine, until I tried to start the app, the screen just turns black for 1 sec and then I return to first page! Nothing on the phone is wrong, all internet connec...

  • Newbie
  • I just got my phone back from service, when I downloaded the Spotify app it seemed to work fine, until I tried to start the app, the screen just turns black for 1 sec and then I return to first page!...
  • licenced
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Spotify doesn't work on my device

My husband had to reset out Tab...and we re-downloaded the App...my music is there but it won't let me play any of it?

  • Casual Listener
  • My husband had to reset out Tab...and we re-downloaded the App...my music is there but it won't let me play any of it?
  • Richard
  • Roadie
  • 1095 Views
  • 3 replies
  • 0 likes
  • 1095 Views
  • 3 replies
  • 0 likes

Device not connecting with desktop app

So I have a bit of an issue with spotify right now, my phone is not showing up under devices in the desktop app. Now two things have happened recently, 1 the desktop app updated, and two my phone updated as well. I have a Verizon Xperia Play, which j...

  • Regular
  • So I have a bit of an issue with spotify right now, my phone is not showing up under devices in the desktop app. Now two things have happened recently, 1 the desktop app updated, and two my phone upd...
  • 321 Views
  • 0 replies
  • 0 likes
  • 321 Views
  • 0 replies
  • 0 likes

Spotify Preview never stop syncing

HTC One X with Spotify Preview and storage encryption enabled, extreme download quality. When I download a playlist, it does. But then every 15-30 minutes the app will start a sync in the background, and download it all again. It's killing my battery...

  • Casual Listener
  • HTC One X with Spotify Preview and storage encryption enabled, extreme download quality.   When I download a playlist, it does.  But then every 15-30 minutes the app will start a sync in ...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Won't remain in offline mode

I'm experiencing a problem wherby Spotify will not remain in offline mode. If I press the home button and leave it for a couple of hours then press the application launch button it requests my login details. If I enter these it'll log back in but if ...

  • Casual Listener
  • I'm experiencing a problem wherby Spotify will not remain in offline mode. If I press the home button and leave it for a couple of hours then press the application launch button it requests my login ...
  • swordofaltair
  • Casual Listener
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

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