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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 39700 Views
  • 65 replies
  • 25 likes
  • 39700 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 876317 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 876317 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26062 Views
  • 4 replies
  • 0 likes
  • 26062 Views
  • 4 replies
  • 0 likes

Connecting on a Kindle Fire HD

First of all, I can't believe there's no phone number for tech support. WTF? As for my actual problem: I am paying $10 a month for Spotify Premium and mostly what I'm paying for is access on my mobile device, which is a Kindle Fire HD. But it doesn't...

  • Regular
  • First of all, I can't believe there's no phone number for tech support. WTF?   As for my actual problem: I am paying $10 a month for Spotify Premium and mostly what I'm paying for is access ...
  • anbv
  • Newbie
  • 3177 Views
  • 6 replies
  • 0 likes
  • 3177 Views
  • 6 replies
  • 0 likes

Replying to Inbox messages on Android

Hello everyone, I have been using Spotify for a while now, but a thing that I cannot figure out for the life of me is how to reply to messages my friends send me on my android phone. All I manage to do is view a userprofile or listen to the song they...

  • Regular
  • Hello everyone,   I have been using Spotify for a while now, but a thing that I cannot figure out for the life of me is how to reply to messages my friends send me on my android phone. A...
  • Illuminaire
  • Regular
  • 2189 Views
  • 5 replies
  • 0 likes
  • 2189 Views
  • 5 replies
  • 0 likes

Missing All Notifications on Android

I have all push notifications selected ON and not one of them has come through ever. I have tested it with friends I am following and even when they star items or have any activity what so ever I see nothing. Any ideas? I am using an HTC Evo LTE. Tha...

  • Casual Listener
  • I have all push notifications selected ON and not one of them has come through ever.  I have tested it with friends I am following and even when they star items or have any activity what so ever...
  • tashagvsu
  • Casual Listener
  • 1362 Views
  • 4 replies
  • 0 likes
  • 1362 Views
  • 4 replies
  • 0 likes

2 day trail for my phone I thought it just when to free for mobile.

I say that spotify went free for mobile just now I dl on my phone. But when I logged in to my account it says I have a 2 day free trail.

  • Casual Listener
  • I say that spotify went free for mobile just now I dl on my phone. But when I logged in to my account it says I have a 2 day free trail.
  • DarthAsma
  • Casual Listener
  • 269 Views
  • 2 replies
  • 0 likes
  • 269 Views
  • 2 replies
  • 0 likes

view all albums bug

Hi,For some reason, when I pressed "view all albums," spotify auftomatically miniymized to the dashboard on my nexus 7. This happened multiple times, and it's annoying because every time it happens, I try to reopen the program. Every time I do that, ...

  • Newbie
  • Hi, For some reason, when I pressed "view all albums," spotify auftomatically miniymized to the dashboard on my nexus 7. This happened multiple times, and it's annoying because every time it happe...
  • Joe
  • Community Legend
  • 392 Views
  • 2 replies
  • 0 likes
  • Android tablet
  • 392 Views
  • 2 replies
  • 0 likes

Are the budget Android phones still compatible with the Spotify app?

Hi, Do any of the budget Android phones run the Spotify app? Phones I'm thinking of are: Motorola Defy mini - £79 Samsung Galaxy Y - £87 Samsung Galaxy mini - £99 LG Optimus L3 - £75 These could potentially be great dedicated music players with the s...

  • Newbie
  • Hi,   Do any of the budget Android phones run the Spotify app? Phones I'm thinking of are: Motorola Defy mini - £79 Samsung Galaxy Y - £87 Samsung Galaxy mini - £99 LG Optimus L3 -...
  • Joe
  • Community Legend
  • 711 Views
  • 3 replies
  • 0 likes
  • 711 Views
  • 3 replies
  • 0 likes

Some things for android, shuffle, songs that disappears from offline, needing to be resynced.

Hi. Im having some problems with spotify.first, where is the shuffle button? I red in the forrum some thing like "push the "i" (info) -button and there should be an option. Well guess what, it doesn't work. So i just "fakkit im makin a new post"So i ...

  • Newbie
  • Hi. Im having some problems with spotify. first, where is the shuffle button? I red in the forrum some thing like "push the "i" (info) -button and there should be an option. Well guess what, it does...
  • Joe
  • Community Legend
  • 6856 Views
  • 12 replies
  • 0 likes
  • 6856 Views
  • 12 replies
  • 0 likes

Solved!! Offline content is always removed after upgrades

Dear Community, Why is it that whenever my Android **bleep**ify app is upgraded it insists I log on? I don't mind the login process so much as I hate the fact all my offline content (playlist) is removed every time this happens. Why on earth does thi...

  • Regular
  • Dear Community,   Why is it that whenever my Android **bleep**ify app is upgraded it insists I log on?   I don't mind the login process so much as I hate the fact all my offline con...
  • Legitti
  • Roadie
  • 412 Views
  • 6 replies
  • 0 likes
  • 412 Views
  • 6 replies
  • 0 likes

I accidentally created a playlist with emoji and now the app won't start.

I created a new playlist with emoji in the title. Now the app won't start and it keeps crashing. How should I fix this?

  • Casual Listener
  • I created a new playlist with emoji in the title. Now the app won't start and it keeps crashing. How should I fix  this?
  • Peter__
  • Community Legend
  • 1864 Views
  • 3 replies
  • 0 likes
  • 1864 Views
  • 3 replies
  • 0 likes

Spotify dont send Track Infos over Bluetooth in Notification Mode

Description Trackinfos over Bluetooth not getting Transfered while Spotify runs as Notification / Phone locked => Spotify starting up over Bluetooth Pairing What are the steps you took to get to the error/issue? When start Driving in my BMW Car, Blue...

  • Casual Listener
  • Description Trackinfos over Bluetooth not getting Transfered while Spotify runs as Notification / Phone locked => Spotify starting up over Bluetooth Pairing   What are the steps you t...
  • HTCiDiot
  • Casual Listener
  • 3712 Views
  • 4 replies
  • 0 likes
  • 3712 Views
  • 4 replies
  • 0 likes

free spitify shuffle only version stops all time

I had premium but now only have the new one where you can only have shuffled songs and radio but the longer I listen the more it just stops playing,now after an hour its like every ten seconds,I have to hit play again each time

  • Regular
  • I had premium but now only have the new one where you can only have shuffled songs and radio but the longer I listen the more it just stops playing,now after an hour its like every ten seconds,I have...
  • Josh
  • Community Legend
  • 565 Views
  • 1 replies
  • 0 likes
  • Android 4.1
  • 565 Views
  • 1 replies
  • 0 likes

Android app using too much data? Post details here

Hello this morning, I've listened (picking) some songs in Spotify Premium, for an hour but not playing all the time. The surprise has been when my phone provider has sent me a notice that my amount of data for this month !is finished!. I've accessed ...

  • Newbie
  • Hello this morning, I've listened (picking) some songs in Spotify Premium, for an hour but not playing all the time. The surprise has been when my phone provider has sent me a notice that my amount...
  • Joe
  • Community Legend
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Friends feature on Android app is a joke

It's annoying that there's no way for people who don't log in through facebook to add friends on the Android app. I know a lot of people who only use the app, and not the desktop client. Despite this, I followed the online comments for adding friends...

  • Visitor
  • It's annoying that there's no way for people who don't log in through facebook to add friends on the Android app.   I know a lot of people who only use the app, and not the desktop client. ...
  • Joe
  • Community Legend
  • 870 Views
  • 4 replies
  • 0 likes
  • 870 Views
  • 4 replies
  • 0 likes

Solved!! local file help needed!

Sooooooo........ all my music syncs from my computer to my phone just fine. All of them but the local files that is. any suggestions or help would be appreciated:) DJ

  • Casual Listener
  • Sooooooo........ all my music syncs from my computer to my phone just fine. All of them but the local files that is. any suggestions or help would be appreciated:)   DJ
  • Josh
  • Community Legend
  • 470 Views
  • 3 replies
  • 0 likes
  • 470 Views
  • 3 replies
  • 0 likes

SGS3 freezes once or twice a day since I installed Spotify

My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months. For the first time I installed Spotify, just two days ago, and since then the phone has totally frozen five or six times. Even though Spotify has not been ru...

  • Casual Listener
  • My SGS3 has been as reliable as one can expect any smart phone to be for the last 18 months.   For the first time I installed Spotify, just two days ago, and since then the phone has totally...
  • OzoneVibe
  • Casual Listener
  • 254 Views
  • 2 replies
  • 0 likes
  • 254 Views
  • 2 replies
  • 0 likes

Spotify mobile (android) won't play songs I purchased through iTunes

I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can still listen to the songs on my desktop through that ...

  • Casual Listener
  • I bought an album through iTunes. It shows up in Local Files on Spotify's desktop platform. I can listen to the songs in Local Files. Then I dragged the album into a playlist on my computer. I can st...
  • Joe
  • Community Legend
  • 719 Views
  • 4 replies
  • 0 likes
  • 719 Views
  • 4 replies
  • 0 likes

shuffle ALL songs in ALL playlists!!!

Right this is stupid, so you can't play all songs downloaded on random for all playlists! !!!!!!?????That's just rubbish

  • Casual Listener
  • Right this is stupid, so you can't play all songs downloaded on random for all playlists! !!!!!!????? That's just rubbish 😞
  • Peter__
  • Community Legend
  • 6926 Views
  • 20 replies
  • 4 likes
  • 6926 Views
  • 20 replies
  • 4 likes

Solved!! Can't find phone in desktop client

Hey, at first let me tell you that I am aware that I am not the only one with this problem, but all the other solutions I found didn't work... The problem is that I don't see my phone under the device-menu on the desktop client What have I tried so f...

  • Casual Listener
  • Hey,   at first let me tell you that I am aware that I am not the only one with this problem, but all the other solutions I found didn't work...   The problem is that I don't see my...
  • Le_Morri
  • Casual Listener
  • 735 Views
  • 6 replies
  • 0 likes
  • 735 Views
  • 6 replies
  • 0 likes

3 quality options on Nexus Phone, on Tablet only 2 quality Option

Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality On my Toshiba Tablet with the same Spotify App i have only normal and high quality. I use primary the tablet to sent the music...

  • Newbie
  • Hi, on my new Nexus 5 i have 3 Quality Options for streaming and for Downloading. nomal quality high quality extrem quality   On my Toshiba Tablet with the same Spotify App i have on...
  • Joe
  • Community Legend
  • 397 Views
  • 4 replies
  • 0 likes
  • 397 Views
  • 4 replies
  • 0 likes

i have premium

Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.

  • Casual Listener
  • Lately spirit does nothing but load even if I'm connected to Wi-Fi. I love spotify but this issue sucks. Half the time lately. I can't even use it.
  • ollesdotter
  • Spotify Legend
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes