Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hola. Tengo Windows 8.1 Enterprise y un Samsung Galaxy Note 3. He intentado instalando y desinstalando, sincronizar las playlist offline con el móvil para que se descarguen y no va. Estoy conectado a la misma red wifi los dos sistemas y no descarga l...
Hola. Tengo Windows 8.1 Enterprise y un Samsung Galaxy Note 3. He intentado instalando y desinstalando, sincronizar las playlist offline con el móvil para que se descarguen y no va. &nbs...
Casual Listener
1454 Views
2 replies
0 likes
HelloI've got the LG G2 finally, but is there coming an update in the future to add spotify In the quick view window?
Hello I've got the LG G2 finally, but is there coming an update in the future to add spotify In the quick view window? 🙂
Spotify Legend
1337 Views
1 replies
6 likes
Nexus 5. Android 4.4 Here's exactly what happens:- a song ends - the next song starts playing (progress bar and everything) but you don't hear anything - just now I was away from my desk for a few minutes and when I came back I heard nothing (left it...
Nexus 5. Android 4.4 Here's exactly what happens: - a song ends - the next song starts playing (progress bar and everything) but you don't hear anything - just now I was away from m...
Newbie
3835 Views
2 replies
5 likes
The recent update ( a few months ago) for Spotify that gives us browsing capabilities and curated playlists...as well as the "Discover" section........this is not on the Kindle Fire version? Anyone else see the same?
The recent update ( a few months ago) for Spotify that gives us browsing capabilities and curated playlists...as well as the "Discover" section........this is not on the Kindle Fire version? Anyone e...
Gig Goer
2179 Views
7 replies
0 likes
Just got a new Samsung Galaxy S4 - I love using Spotify for pretty much all of my music needs, but on the Android app version on my new phone, I can't find an in-app volume slider. I'm only able to use the rocker on the side of the phone to change vo...
Just got a new Samsung Galaxy S4 - I love using Spotify for pretty much all of my music needs, but on the Android app version on my new phone, I can't find an in-app volume slider. I'm only able to u...
Community Legend
714 Views
1 replies
0 likes
I'm having trouble listening to some songs..They simply will not playon my Android, though wokrs fine on iPhone and desktop... Examples: Search for Mimi Page and try to listen to any song from the album "A Lullaby for the lonely"
I'm having trouble listening to some songs..They simply will not playon my Android, though wokrs fine on iPhone and desktop... Examples: Search for Mimi Page and try to listen to any song from the ...
Gig Goer
741 Views
2 replies
0 likes
Am a new user, just running the 30 day free trial of Premium. Have read the troubleshooting posts, tried uninstall (but could not find the referenced folder anywhere on device following uninstall), reinstalled, but still the Bass Boost slider on the ...
Am a new user, just running the 30 day free trial of Premium. Have read the troubleshooting posts, tried uninstall (but could not find the referenced folder anywhere on device following un...
Newbie
20572 Views
8 replies
1 likes
Hi all. My music keeps getting paused and I get a message saying 'your Spotify account is in use elsewhere' I've posted in that big thread and the mod has logged me out of all devices, and I've changed my password too and still it happens. Is there a...
Hi all. My music keeps getting paused and I get a message saying 'your Spotify account is in use elsewhere' I've posted in that big thread and the mod has logged me out of all d...
Not applicable
2095 Views
4 replies
0 likes
If I seek once a track in the lockscreen, the buttons for the last and next song disappears. When I hit Pause/Play, the buttons come back.I have done a screenshot, how can I upload it to the forum?
If I seek once a track in the lockscreen, the buttons for the last and next song disappears. When I hit Pause/Play, the buttons come back. I have done a screenshot, how can I upload it to the forum?
Casual Listener
1210 Views
8 replies
0 likes
When can I use my Pioneer SC-2023 via Spotify Connect?When will Spotify Connect for Android Apps?Thank you for your answers.
When can I use my Pioneer SC-2023 via Spotify Connect? When will Spotify Connect for Android Apps? Thank you for your answers.
Casual Listener
590 Views
2 replies
0 likes
I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine while the screen is active, but I can not keep touc...
I am using a samsung galaxy S3. While listening to music through spotify, any time my screen goes black or "locks" spotify stops playing music and the whole app seems to close. Everything works fine ...
Newbie
3078 Views
12 replies
0 likes
I've been paying for Spotify premium for about a year. Today, I cancelled my subscription. The in-ability to transmit wirelessly to my audio/video system is the main reason for canceling. Chromecast is a HUGE leap forward in Android technology. Airpl...
I've been paying for Spotify premium for about a year. Today, I cancelled my subscription. The in-ability to transmit wirelessly to my audio/video system is the main reason for canceling....
Casual Listener
39688 Views
112 replies
94 likes
Spotify suddenly stopped working when my android is connected to my carrier. It only works when I'm connected to wifi. I've done everything including reinstalling Spotify several times. I've had spotify premium for two years and i will cancel my subs...
Spotify suddenly stopped working when my android is connected to my carrier. It only works when I'm connected to wifi. I've done everything including reinstalling Spotify several times. I've had sp...
Casual Listener
2790 Views
16 replies
0 likes
Hi team, I have a premium account and I access Spotify from multiple devices (more than 3). However I recently tried to sync my iPod to my Spotify playlists (disaster) via my PC and now I can’t listen to 50% of my previously downloaded Spotify playli...
Hi team, I have a premium account and I access Spotify from multiple devices (more than 3). However I recently tried to sync my iPod to my Spotify playlists (disaster) via my PC and now I ...
Community Legend
4195 Views
3 replies
0 likes
How come my HTC one first lost all downloaded playlists over night and then lost it's login? Is that a bug? It's really annoying that I now have to download everything again... I only use spotify for about 3-4 weeks and I haven't done anything to my ...
How come my HTC one first lost all downloaded playlists over night and then lost it's login? Is that a bug? It's really annoying that I now have to download everything again... I only use spoti...
Casual Listener
483 Views
3 replies
0 likes
Has Spotify gotten better about normalizing volume levels between different albums, or is it just a coincidence that albums I've been listening to lately are at about the same volume? When I first started using Spotify months ago, I had a serious pro...
Has Spotify gotten better about normalizing volume levels between different albums, or is it just a coincidence that albums I've been listening to lately are at about the same volume? When I fi...
Casual Listener
1030 Views
2 replies
0 likes
Hey! So, I've been having all kinds of problems lately. I'll try to sum it up. For some reason, today when I started spotify on my Android, I wasn't logged in. This has happened before and didn't surprise me. So, I did as I usually do - log in via fa...
Hey! So, I've been having all kinds of problems lately. I'll try to sum it up. For some reason, today when I started spotify on my Android, I wasn't logged in. This has happened...
Spotify
1112 Views
9 replies
0 likes
any idea how to do this? ive tried the rapidshare and drop box links, but none of them work.
any idea how to do this? ive tried the rapidshare and drop box links, but none of them work.
Community Legend
436 Views
1 replies
0 likes
I have a premium account, however less than a fifth of my offline playlists can be played off line despite clicking downloaded. In instances where ive made playlists with a range of different artists, only a few songs download. Otherwise whole albums...
I have a premium account, however less than a fifth of my offline playlists can be played off line despite clicking downloaded. In instances where ive made playlists with a range of different artists...
Community Legend
634 Views
2 replies
0 likes
Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium member. I have to login to Facebook to use the mobil...
Since the update on 10/14 or 10/15, my mobile (Droid Razr Maxx) no longer posts songs to Facebook. This is what Spotify advertises it does, and i am paying for this advertised function as a premium m...
Community Legend
507 Views
1 replies
0 likes
