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Premium service not working after upgrading phone

Premium service not working after upgrading phone

Does anyone know how to recover your saved music when you have a premium subscription. I just upgraded my phone and it says I have a free account just got charged on June 1st again 9.99 what is going on
1 Reply

Hey @Scharnee!


Thanks for getting in touch with the Spotify Community. We'd like to help. 


If you're not able to see the Premium features on your account, please follow these steps: 


  1. Log out and back into your account

    Occasionally this is necessary to force a sync of info between your device and our account system.
  2. Check that your Premium isn’t on another account

    If your payment isn’t pending, you might be logged into another account you might have, so try to log in with any other email addresses or usernames you could've used to create another account. 

Let us know how it goes or if you have any questions 🙂



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