Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1067 Views
  • 0 replies
  • 4 likes

Spotify don't work

Help, Spotify work with wifi but not with 3G , i have tried to install on Android 3 times but still don't work, what i have to do?

  • Visitor
  • Help, Spotify work with wifi but not with 3G , i have tried to install on Android 3 times but still don't work, what i have to do?
  • user-removed
  • Not applicable
  • 1482 Views
  • 5 replies
  • 0 likes
  • 1482 Views
  • 5 replies
  • 0 likes

Solved!! Can't find party mode

Hi !I can't find the party mode to have a non-stop DJ mix....

  • Visitor
  • Hi ! I can't find the party mode to have a non-stop DJ mix....
  • Joe
  • Community Legend
  • 11138 Views
  • 5 replies
  • 0 likes
  • 11138 Views
  • 5 replies
  • 0 likes

Downloaded songs disappeared after automatic logout in Cuba. Songs are still taking up storage.

So I'm on my third day out of 29 in Cuba. This morning I woke up and wanted to play some of my music I've downloaded on Spotify. It's about 10GBs of music. When I try to go into Spotify I'm logged out and cannot connect because there is no Internet.S...

  • Casual Listener
  • So I'm on my third day out of 29 in Cuba. This morning I woke up and wanted to play some of my music I've downloaded on Spotify. It's about 10GBs of music. When I try to go into Spotify I'm logged ou...
  • frederii
  • Casual Listener
  • 1845 Views
  • 2 replies
  • 0 likes
  • Android
    cuba
    oneplus 2
  • 1845 Views
  • 2 replies
  • 0 likes

Saving and sending a QR code on Android (Galaxy S7)

Hello I wonder if anyone can help Please!I'm trying to save the QR code on my android device and I can't manage it. I have to screenshot and then send thst image to friends. I've tried clicking "Share" but that just sends a link and some text, doesn'...

  • Casual Listener
  • Hello I wonder if anyone can help Please! I'm trying to save the QR code on my android device and I can't manage it. I have to screenshot and then send thst image to friends. I've tried clicking "...
  • 833 Views
  • 0 replies
  • 1 likes
  • 833 Views
  • 0 replies
  • 1 likes

Solved!! streaming to airplay device on android?

Hi all, I'm currently using Google play music as my streaming app but unfortunately google does not allow music data to be sent to 3rd party apps meaning I cannot stream it to my airplay device connected to my stereo without my device being rooted. W...

  • Casual Listener
  • Hi all,    I'm currently using Google play music as my streaming app but unfortunately google does not allow music data to be sent to 3rd party apps meaning I cannot stream it to my air...
  • alexkgl
  • Newbie
  • 88104 Views
  • 8 replies
  • 2 likes
  • 88104 Views
  • 8 replies
  • 2 likes

CM Locker - album art

In my Android device application uses CM Locker. On the device Sony Xperia M5, Android 6.0 mi from the lock screen display album art. On older devices M2 Xperia Android 5.1.1 my album art display. In the past, however, I did not have this problem, I ...

  • Roadie
  • In my Android device application uses CM Locker. On the device Sony Xperia M5, Android 6.0 mi from the lock screen display album art. On older devices M2 Xperia Android 5.1.1 my album art display. In...
  • user-removed
  • Not applicable
  • 508 Views
  • 1 replies
  • 0 likes
  • 508 Views
  • 1 replies
  • 0 likes

'geen opslagruimte gevonden' ('no memory space found') on Sony Z5: Spotify cannot be opened anymore

I recently replaced my Sony Z2 for a Sony Z5. On my Z2 Spotify worked perfectly and I expected the same with my Z5. I downloaded the most recent Spotify app and installed it on my Z5 and everything appeared to be working. I can open Spotify (Premium)...

  • Newbie
  • I recently replaced my Sony Z2 for a Sony Z5.   On my Z2 Spotify worked perfectly and I expected the same with my Z5.   I downloaded the most recent Spotify app and installed it on my Z...
  • Wimm0
  • Newbie
  • 1332 Views
  • 5 replies
  • 3 likes
  • 1332 Views
  • 5 replies
  • 3 likes

Cant download spotify in spain or andorra

I've recently got a galaxy S7 in Andorra and when i try to find spotify on the app store it doesn't show up. If I look through the browser I can find the link to install but when I click on it it takes me to right page on the app store but it says th...

  • Newbie
  • I've recently got a galaxy S7 in Andorra and when i try to find spotify on the app store it doesn't show up. If I look through the browser I can find the link to install but when I click on it it tak...
  • AASU
  • Newbie
  • 636 Views
  • 1 replies
  • 0 likes
  • 636 Views
  • 1 replies
  • 0 likes

How do I exit the latest version?

The latest version of the Android app doesn't seem to have a Close/Exit function. When I finish listening, I don't want it running in the background.

  • Newbie
  • The latest version of the Android app doesn't seem to have a Close/Exit function. When I finish listening, I don't want it running in the background.
  • kingpetty-ca
  • Newbie
  • 862 Views
  • 4 replies
  • 1 likes
  • 862 Views
  • 4 replies
  • 1 likes

Parrot asteroid spotify problem PLEASE HELP

Ive recently had a parrot asteroid ftted in my car. Ive signed in and everything is working fine, apart from it wont load any of my playlists up apart from the 'starred' playlist which just says 'loading' underneath but just stays like it forever loa...

  • Newbie
  • Ive recently had a parrot asteroid ftted in my car. Ive signed in and everything is working fine, apart from it wont load any of my playlists up apart from the 'starred' playlist which just says 'loa...
  • Toutouille83
  • Newbie
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Spotify app is going to connect with unexpected bluetooth device.[Bluetooth/AVRCP]

I cannot transfer measurement data from OMRON blood pressure monitor to OMRON app after install Spotify. I can transfer if uninstalled Spotify. OMRON app will connect to the device by bluetooth LE. It seems that Spotify will connect by bluetooth or b...

  • Newbie
  • I cannot transfer measurement data from OMRON blood pressure monitor to OMRON app after install Spotify. I can transfer if uninstalled Spotify. OMRON app will connect to the device by bluetooth LE. I...
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Solved!! Google Play gift card to purchase Premium?

Hello, I just recently purchased a $25 Google Play card and added it to my google account on the Play Store. Is there a way to obtain Spotify Premium from my Google Play account? I read in some places that it isn't true and I read in some places that...

  • Newbie
  • Hello,   I just recently purchased a $25 Google Play card and added it to my google account on the Play Store. Is there a way to obtain Spotify Premium from my Google Play account? I read in...
  • user-removed
  • Not applicable
  • 66318 Views
  • 8 replies
  • 8 likes
  • card
    Gift Card
    google play
    Premium
    Spotify Premium
  • 66318 Views
  • 8 replies
  • 8 likes

Issue Downloading Albums Or Playlists

Hello, Im having troubles with downloading songs. I configured the option to download songs with mobile data, but is not working. When I click the download button it says I must see the configuration options to enable it... I attached two images

  • Casual Listener
  • Hello, Im having troubles with downloading songs. I configured the option to download songs with mobile data, but is not working. When I click the download button it says I must see the configuration...
  • LarenzMejia
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Still No Equalizer for Android???

How can there be no Equalizer for the Android app. I have been missing this for a year++. This whole time knowing my music could have souded tons better!Now I'm fed up, and will start seriously to look for other options for my music!I have a Huawei P...

  • Newbie
  • How can there be no Equalizer for the Android app. I have been missing this for a year++. This whole time knowing my music could have souded tons better! Now I'm fed up, and will start seriously to ...
  • CryticalAce
  • Rising Star 4
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Import local files option missing.

In the beginning I was able to import my local files, then the option just disappears, I tried to reinstall the app but the option still missing (even the one that let you choose the storage). Now, I can't play any of my local music files.Any idea? T...

  • Newbie
  • In the beginning I was able to import my local files, then the option just disappears, I tried to reinstall the app but the option still missing (even the one that let you choose the storage). Now, I...
  • Joe
  • Community Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • 573 Views
  • 1 replies
  • 0 likes

Notifiche

Non riesco a ricere le notifiche dei muovi brani usciti sul cellulare (huaweii p9 lite)

  • Newbie
  • Non riesco a ricere le notifiche dei muovi brani usciti sul cellulare (huaweii p9 lite)
  • 701 Views
  • 0 replies
  • 0 likes
  • 701 Views
  • 0 replies
  • 0 likes

Solved!! Playlist

Hi, i follow some playlist on spotify and for example it says '20 songs' but i can only see like 5 songsIt happens in like 6 playlist i follow, I already tried disinstall it but nothing changed. What can I do?

  • Casual Listener
  • Hi, i follow some playlist on spotify and for example it says '20 songs' but i can only see like 5 songs It happens in like 6 playlist i follow, I already tried disinstall it but nothing changed. Wh...
  • Chiarasshi
  • Casual Listener
  • 560 Views
  • 2 replies
  • 0 likes
  • 560 Views
  • 2 replies
  • 0 likes

Spotify Connect Issue

Is there a way to use Spotify on 2 devices at the same time with the SAME account without triggering Spotify Connect?

  • Newbie
  • Is there a way to use Spotify on 2 devices at the same time with the SAME account without triggering Spotify Connect?
  • seahorsepip
  • Regular
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Chromecast audio

Hi,I have a problem. When i stream a shuffle playlist to chromecast audio , its stream only a part of my playlist. I dont know, about 100 songs and its end. When you push again a shuffle, then streams the same songs only in another order. If you want...

  • Newbie
  • Hi, I have a problem. When i stream a shuffle playlist to chromecast audio , its stream only a part of my playlist. I dont know, about 100 songs and its end. When you push again a shuffle, then stre...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Descargas se borran

Tengo un huawei honor 8 y estoy teniendo el molesto problema de que descargo algún álbum y horas después de haberlo escuchado offline, busco en la biblioteca y se ha borrado, teniendo así que volver a descargar todo de nuevo!!! Mi teléfono corre con ...

  • Casual Listener
  • Tengo un huawei honor 8 y estoy teniendo el molesto problema de que descargo algún álbum y horas después de haberlo escuchado offline, busco en la biblioteca y se ha borrado, teniendo así que volver ...
  • Jacob
  • Community Legend
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes