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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1200 Views

0 replies

5 likes

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  • 5 likes

Solved!! Playlist

Hi, i follow some playlist on spotify and for example it says '20 songs' but i can only see like 5 songsIt happens in like 6 playlist i follow, I already tried disinstall it but nothing changed. What can I do?

Casual Listener

Hi, i follow some playlist on spotify and for example it says '20 songs' but i can only see like 5 songs It happens in like 6 playlist i follow, I already tried disinstall it but nothing changed. Wh...

Chiarasshi

Casual Listener

563 Views

2 replies

0 likes

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Spotify Connect Issue

Is there a way to use Spotify on 2 devices at the same time with the SAME account without triggering Spotify Connect?

Newbie

Is there a way to use Spotify on 2 devices at the same time with the SAME account without triggering Spotify Connect?

seahorsepip

Regular

532 Views

2 replies

0 likes

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Chromecast audio

Hi,I have a problem. When i stream a shuffle playlist to chromecast audio , its stream only a part of my playlist. I dont know, about 100 songs and its end. When you push again a shuffle, then streams the same songs only in another order. If you want...

Newbie

Hi, I have a problem. When i stream a shuffle playlist to chromecast audio , its stream only a part of my playlist. I dont know, about 100 songs and its end. When you push again a shuffle, then stre...

244 Views

0 replies

0 likes

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Descargas se borran

Tengo un huawei honor 8 y estoy teniendo el molesto problema de que descargo algún álbum y horas después de haberlo escuchado offline, busco en la biblioteca y se ha borrado, teniendo así que volver a descargar todo de nuevo!!! Mi teléfono corre con ...

Casual Listener

Tengo un huawei honor 8 y estoy teniendo el molesto problema de que descargo algún álbum y horas después de haberlo escuchado offline, busco en la biblioteca y se ha borrado, teniendo así que volver ...

Jacob

Community Legend

509 Views

1 replies

0 likes

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Solved!! Songs are starting part way through, not at the beginning.

I have just installed the spotlight add on on kodi (android tv box) and when I play a track, the song is playing from part way through rather than the start of the track. According to the timer, it is starting at the beginning and the full time is in...

Casual Listener

I have just installed the spotlight add on on kodi (android tv box) and when I play a track, the song is playing from part way through rather than the start of the track.  According to the timer...

f4ll3n4ng3l

Casual Listener

771 Views

2 replies

0 likes

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Other music rather than one in playlist

When the music plays on my playlist, it sometimes plays "suggested songs" that I do not want to be there. I want to listen to the music on my personalized playlist and not some other random songs i did not place in there. Is there something that i ne...

Casual Listener

When the music plays on my playlist, it sometimes plays "suggested songs" that I do not want to be there. I want to listen to the music on my personalized playlist and not some other random songs i d...

Joe

Community Legend

335 Views

1 replies

0 likes

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Samsung s7 controls

I did the last 2 spotify updates on my phone, but when I did them I ended up losing my notification panel and lock screen controls. Now I have to have the app open and displayed on my screen to change the song instead of being able to use the control...

Casual Listener

I did the last 2 spotify updates on my phone, but when I did them I ended up losing my notification panel and lock screen controls. Now I have to have the app open and displayed on my screen to chang...

Joe

Community Legend

624 Views

7 replies

0 likes

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Pausing resumes play upon trying to input voice text

If you pause the music then try to use speech to text, for a message per say, music automatically resumes.That's dumb. If I pause it, it should stay paused until I resume it..... So I can "voice type" my message Makes sense, right? C'mon.

Casual Listener

If you pause the music then try to use speech to text, for a message per say, music automatically resumes. That's dumb. If I pause it, it should stay paused until I resume it..... So I can "voice ...

329 Views

0 replies

0 likes

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Android App EATING Data

Typically my spotify app uses between 500 and 600 MB over the course of a month streaming music on my phone to and from work and wherever else I drive. I've changed nothing about the way I've been using the Spotify Android app, but yesterday it ate u...

Newbie

Typically my spotify app uses between 500 and 600 MB over the course of a month streaming music on my phone to and from work and wherever else I drive. I've changed nothing about the way I've been us...

316 Views

0 replies

0 likes

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Huawei Equaliser

I'm using a Huawei P9 Lite and I cannot find the equaliser. Previously, i could find it on my other phone on a Samsung Galaxy Core Prime. Any tips?

Newbie

I'm using a Huawei P9 Lite and I cannot find the equaliser. Previously, i could find it on my other phone on a Samsung Galaxy Core Prime. Any tips?

Joe

Community Legend

6936 Views

1 replies

0 likes

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Cannot access downloaded songs on SD card.

I downloaded a lot of music to my SD card, so I could listen without using data. But the other day I had to do a factory reset on my phone. Everything saved to the SD card is still intact, however, despite redownloading spotify, I cannot access the m...

Newbie

I downloaded a lot of music to my SD card, so I could listen without using data. But the other day I had to do a factory reset on my phone. Everything saved to the SD card is still intact, however, d...

Joe

Community Legend

438 Views

1 replies

0 likes

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How can I find suggestions in the Discover section based on a particular artist I like?

For example, in the Discover section, I can see suggestions based on some of the artists I listened to. There's "Because you listened to Mike Oldfield", "Similar to The Beatles", "Suggested for you based on Porcupine Tree" etc there, but with this ac...

Casual Listener

For example, in the Discover section, I can see suggestions based on some of the artists I listened to. There's "Because you listened to Mike Oldfield", "Similar to The Beatles", "Suggested for you b...

tarekspotified

Casual Listener

1085 Views

4 replies

1 likes

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Why is there no background change?

So in Android, a cool thing is that when listening to songs, Spotify will change the background to the songs cover. But on my A5 (2017) there's only the playbox, no change in background? I use S themes for backgrounds and such.

Newbie

So in Android, a cool thing is that when listening to songs, Spotify will change the background to the songs cover. But on my A5 (2017) there's only the playbox, no change in background? I use S them...

305 Views

0 replies

0 likes

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plan familiar premium

Hola yo tengo la cuenta premium de el plan familiar , quisiera saber qué tengo que hacer, por que yo que no soy la titular ya no tengo premium , y mi hermana de nuevo me mandó la solicitud para volver a tenerlo pero me dice que no tengo la misma dire...

Casual Listener

Hola yo tengo la cuenta premium de el plan familiar , quisiera saber qué tengo que hacer, por que yo que no soy la titular ya no tengo premium , y mi hermana de nuevo me mandó la solicitud para volve...

fesa1289

Casual Listener

289 Views

1 replies

0 likes

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Spotify Can Actually Do Offline Scrobbles to Last.fm?

Hey, users from Last.fm!Anytime have you noticed that Spotify can actually do offline scrobbles? I have and I think it's because have to do some online scrobbles before you get offline — I don't know why reached in this conclusion, but I feel it work...

Newbie

Hey, users from Last.fm! Anytime have you noticed that Spotify can actually do offline scrobbles? I have and I think it's because have to do some online scrobbles before you get offline — I don't kn...

558 Views

0 replies

0 likes

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The Plus Next to Songs

I thought clicking the + adds the song to my library. But I can't find those songs. So what does it do?

Regular

I thought clicking the + adds the song to my library. But I can't find those songs. So what does it do?

dkelber

Regular

347 Views

1 replies

0 likes

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cant sync local files to mobile device.

hi guysi have tried to sync my local files on my computer to a playlist on my phone. i had songs in a playlist already synced and i wanted to add another song but it wouldnt work so i thought i would click the download buttom on the playlist and all ...

Casual Listener

hi guys i have tried to sync my local files on my computer to a playlist on my phone. i had songs in a playlist already synced and i wanted to add another song but it wouldnt work so i thought i wou...

Joe

Community Legend

625 Views

3 replies

0 likes

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Solved!! Playlist of downloaded music

Hi! first of all sorry for my english. I'd like to buy spofity premium, but i got a question: For example: if i downloaded a music to play it in offline mode, after 1 month when my subscription has expired can i play this music / playlist without pro...

Casual Listener

Hi! first of all sorry for my english. I'd like to buy spofity premium, but i got a question: For example: if i downloaded a music to play it in offline mode, after 1 month when my subscript...

Russell22

Newbie

999 Views

4 replies

0 likes

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Help

Upgraded to s8plus, every time I log in, and I have premium, it log back out

Newbie

Upgraded to s8plus, every time I log in, and I have premium, it log back out

osornios

Spotify Star

511 Views

1 replies

0 likes

Login
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Premium/ spotify not working even with basic troublshooting

I just bought spotify prem, and every time I go to play music it says I need to buy premium to play offline. I have the receipt, I logged off twice, i even restarted my phone several times. Even before I bought premium I had trouble playing music. HE...

Newbie

I just bought spotify prem, and every time I go to play music it says I need to buy premium to play offline. I have the receipt, I logged off twice, i even restarted my phone several times. Even befo...

Joe

Community Legend

334 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes