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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

210901 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 210901 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

561376 Views

78 replies

3 likes

  • 561376 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Alonegamer

Visitor

463169 Views

575 replies

39 likes

Account
Free
  • 463169 Views
  • 575 replies
  • 39 likes

Music Suddenly Stops

Hi,I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happen again and again, until I restart the phone. It will t...

Visitor

Hi, I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happe...

user-removed

Not applicable

10906 Views

15 replies

2 likes

  • 10906 Views
  • 15 replies
  • 2 likes

Bug report: Music's name changed

The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers".Fix this please. Thank you.

Newbie

The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers". Fix this please. Thank you.

402 Views

0 replies

0 likes

  • 402 Views
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Solved!! Local files doesn't transfer to Android

Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another device with android 7.1.2 gave the same problem. Please, someone can help...

Visitor

   Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another dev...

Joe

Community Legend

1587 Views

3 replies

0 likes

Android 6.0
Android 7.1
Windows 10
  • 1587 Views
  • 3 replies
  • 0 likes

Advertisement freezes the app?

I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is finished at 20 seconds, this app kinda freezes, it does...

Newbie

I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is fini...

574 Views

0 replies

0 likes

  • 574 Views
  • 0 replies
  • 0 likes

Issue casting to Chromecast Audio - music just stops playing

I did a search and found a few mentions but is this a known issue?I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Audio the streaming stops. Sometimes it will play again ...

Newbie

I did a search and found a few mentions but is this a known issue? I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Aud...

melingaok

Newbie

1641 Views

1 replies

3 likes

  • 1641 Views
  • 1 replies
  • 3 likes

Comercials

I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??

Casual Listener

I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??

Joe

Community Legend

864 Views

4 replies

0 likes

  • 864 Views
  • 4 replies
  • 0 likes

Songs in playlist greyed out but can play album songs

Hi, On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this? Regards,Gijsbert

Newbie

Hi,   On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this?   R...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
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My Home Audio system starter when im out of Wi-Fi

I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in home, when I started aplication for example in work a...

Newbie

I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in ho...

354 Views

0 replies

0 likes

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Sound stops

The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing again.

Newbie

The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing agai...

567 Views

0 replies

0 likes

  • 567 Views
  • 0 replies
  • 0 likes

Won't shuffle artists!

Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album..Please help, this cant be right..

Newbie

Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album.. Please help, this cant be right..

413 Views

0 replies

0 likes

  • 413 Views
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Superuser Contribution Recommended songs is stuck to reggae

My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now and after 100 refreshes it is still reggae only. It i...

Casual Listener

My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now an...

harrythebarrel

Casual Listener

661 Views

2 replies

0 likes

  • 661 Views
  • 2 replies
  • 0 likes

Premium Family kündigen

Hey,ich hoffe, dass mir hier einer weiterhelfen kann.Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ich nur noch Musik höre und er nicht mehr mit unterwegs i...

Visitor

Hey, ich hoffe, dass mir hier einer weiterhelfen kann. Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ic...

Maxim

Spotify Star

6460 Views

1 replies

0 likes

  • 6460 Views
  • 1 replies
  • 0 likes

Downloaded music stops working if not connected to the internet

Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.

Newbie

Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.

286 Views

0 replies

0 likes

  • 286 Views
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Local files greyed out

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. I've already tried restarting my phone, and uninsta...

Casual Listener

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. ...

AbhisheksGreen

Casual Listener

885 Views

2 replies

0 likes

  • 885 Views
  • 2 replies
  • 0 likes

Local Files won't play on android

So, this is an issue you've probably heard before. I have a playlist full of local files on my Mac and I'm unable to play some of them -- not all, only some -- on my phone, and they're all greyed out. Before you tell me to try uninstalling and reinst...

Casual Listener

So, this is an issue you've probably heard before. I have a playlist full of local files on my Mac and I'm unable to play some of them -- not all, only some -- on my phone, and they're all greyed out...

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

How do I disconnect my desktop and mobile app?

For some reason I can't seem to find what should be the simple option of not having my mobile phone show me what my spotify is playing on my desktop. Right now my mobile phone is constantly showing the spotify app on my lockscreen as if the music was...

Music Fan

For some reason I can't seem to find what should be the simple option of not having my mobile phone show me what my spotify is playing on my desktop. Right now my mobile phone is constantly showing t...

463 Views

0 replies

0 likes

  • 463 Views
  • 0 replies
  • 0 likes

Cant download songs with premium

I have spotify premium, yet the option to download songs or listen to them with high-quality streaming is greyed out on the spotify app. I tried reinstalling the app but no luck

Newbie

I have spotify premium, yet the option to download songs or listen to them with high-quality streaming is greyed out on the spotify app. I tried reinstalling the app but no luck

Joe

Community Legend

396 Views

1 replies

0 likes

  • 396 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing and stops playing

Help! I just got a brand new moto G5 plus and been using Spotify premium for more than a year but with this new device the app stops itself every now and then. Even with songs I downloaded to listen offline, it plays one second and then stops itself....

Newbie

Help! I just got a brand new moto G5 plus and been using Spotify premium for more than a year but with this new device the app stops itself every now and then. Even with songs I downloaded to listen ...

Joe

Community Legend

596 Views

1 replies

0 likes

  • 596 Views
  • 1 replies
  • 0 likes

WTF just happened? All my synced playlists for offline listening is gone!

When I opened the Spotify app on my Galaxy S4 today I was prompted to create an new account or logg in to an existing account. I thought it was strange since I never have logged out. I tapped on the login link and then Spotify logged me directly in t...

Gig Goer

When I opened the Spotify app on my Galaxy S4 today I was prompted to create an new account or logg in to an existing account. I thought it was strange since I never have logged out. I tapped on the ...

overload1

Newbie

2442 Views

12 replies

3 likes

  • 2442 Views
  • 12 replies
  • 3 likes

Music restart automatically

When I press pause on the bar near notification music restart automatically in my pocket or after I have watched a video story on Instagram or after I've sent a vocal message on WhatsApp even if i close the app in the task manager and the bar on the ...

Newbie

When I press pause on the bar near notification music restart automatically in my pocket or after I have watched a video story on Instagram or after I've sent a vocal message on WhatsApp even if i cl...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes