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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857347 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857347 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21560 Views
  • 3 replies
  • 0 likes
  • 21560 Views
  • 3 replies
  • 0 likes

Downloaded songs keep disappearing

I ejected my sd card to transfer some files to my computer. When i put back the sd card into my phone, all the songs disappeared! Then i have to download them all over again. Then i switched my storage to sd card, and all the songs disappeared again!...

  • Visitor
  • I ejected my sd card to transfer some files to my computer. When i put back the sd card into my phone, all the songs disappeared! Then i have to download them all over again. Then i switched my stora...
  • 119 Views
  • 0 replies
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  • 119 Views
  • 0 replies
  • 0 likes

Paid for premium

Can someone please provide an actual email address I can use to speak with anyone at Spotify for customer support!? I paid for premium, have receipt. When I use the app, it will not let me download music. An add pops up when I try. It says about not ...

  • Newbie
  • Can someone please provide an actual email address I can use to speak with anyone at Spotify for customer support!? I paid for premium, have receipt. When I use the app, it will not let me download m...
  • barebears
  • Newbie
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Can't hear Spotify playing in car MINI over bluetooth

Hi there,After the recent updates (think the one end of Jan/beginning of Feb) on android I can't seem to play Spotify in the car.I have an android phone (OnePlus 3) - nougat - I can connect my phone via Bluetooth to my car (Mini One) and can answer /...

  • Newbie
  • Hi there, After the recent updates (think the one end of Jan/beginning of Feb) on android I can't seem to play Spotify in the car. I have an android phone (OnePlus 3) - nougat - I can connect m...
  • 391 Views
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  • 391 Views
  • 0 replies
  • 0 likes

No more downloaded songs?

Alright so I used to have spotify premium and I used premium to download all 582 songs from my playlist. But after I premium expired, I can no longer play all my downloaded songs. When I had premium all my songs that I downloaded appeared with a gree...

  • Newbie
  • Alright so I used to have spotify premium and I used premium to download all 582 songs from my playlist. But after I premium expired, I can no longer play all my downloaded songs. When I had premium ...
  • DaveDenomolos
  • Roadie
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Can not log in

I Washington able to log in and listen music tren i deleted the app on phone (galaxy a7 (2016) i upload it again and it says something about facebook in my language which means you dont have a account with facebook bütün i am not clicking the connect...

  • Newbie
  • I Washington able to log in and listen music tren i deleted the app on phone (galaxy a7 (2016) i upload it again and it says something about facebook in my language which means you dont have a accoun...
  • DaveDenomolos
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Spotify wont play using Android Auto

Whenever I start spotify on android auto it plays for one second then crashes, anyone else having similar issue? Galaxy S7 android 6.0 and 7.0 same problem. Works fine when out of Android Auto.Thanks!

  • Casual Listener
  • Whenever I start spotify on android auto it plays for one second then crashes, anyone else having similar issue? Galaxy S7 android 6.0 and 7.0 same problem. Works fine when out of Android Auto. Than...
  • im2lazy789
  • Casual Listener
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Trying to log in with email + pass, prompt concerns facebook

Hi On both my wife's and my own phone I have similar problems. They're both Android. When I want to sign in, I fill in user + pass and touch 'log in'. It fails and tells me that it's unable to login using Facebook, which I'm actually not.Please help....

  • Regular
  • Hi   On both my wife's and my own phone I have similar problems. They're both Android. When I want to sign in, I fill in user + pass and touch 'log in'. It fails and tells me that it's unable ...
  • cveng
  • Regular
  • 463 Views
  • 9 replies
  • 0 likes
  • 463 Views
  • 9 replies
  • 0 likes

Sharp buzzing noise during playback

I have multiple spotfiy playlists downloaded and this happens on each of them. There is a very sharp, short buzz noise that happens frequently during playback. I tried finding a youtube video or something to show what it sounds like, but I cant come ...

  • Regular
  • I have multiple spotfiy playlists downloaded and this happens on each of them. There is a very sharp, short buzz noise that happens frequently during playback. I tried finding a youtube video or some...
  • lysar
  • Casual Listener
  • 14427 Views
  • 25 replies
  • 6 likes
  • 14427 Views
  • 25 replies
  • 6 likes

Android tablet: Landscape mode crashes app when loading favourites : all albums

Landscape mode on Android crashes when loading favourites : all albums, but just on my tablet. I have 304 albums saved in this area. I have a Google Pixel C tablet and a Nexus 5 smartphone, both running latest Android Spotify apps. Usually I use my t...

  • Casual Listener
  • Landscape mode on Android crashes when loading favourites : all albums, but just on my tablet. I have 304 albums saved in this area.    I have a Google Pixel C tablet and a Nexus 5 smartp...
  • Lacking_a_lid
  • Casual Listener
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

[Android] songs disappear and spotify stops out of nowhere

HiI've been having some issues with my spotify. A few days ago, a lot of offline songs disappear. They're not available anymore. This happened with many other playlists. More than 1000 musics became unavailable.I have enough free space to download th...

  • Newbie
  • Hi I've been having some issues with my spotify. A few days ago, a lot of offline songs disappear. They're not available anymore. This happened with many other playlists. More than 1000 musics bec...
  • 493 Views
  • 0 replies
  • 0 likes
  • 493 Views
  • 0 replies
  • 0 likes

Can't download with mobile data

I have premium. I had a ton of songs downloaded. I broke my phone, got a new one and now I can't re download anything on mobile data which was never an issue before. Nothing about my phone plan has changed but every time I try to re download my songs...

  • Newbie
  • I have premium. I had a ton of songs downloaded. I broke my phone, got a new one and now I can't re download anything on mobile data which was never an issue before. Nothing about my phone plan has c...
  • tuberdise202
  • Regular
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Superuser Contribution Mensaje de 3 dispositivos offline y se me han desincronizado todas las canciones de SD

Hace dos semanas recibí un mensaje que decía algo así como que las descargas no estaban disponibles ya que había conectado más de 3 dispositivos a una misma cuenta (falso ya que el único que tengo vinculado es un Samsung A5). No le di mayor importanc...

  • Casual Listener
  • Hace dos semanas recibí un mensaje que decía algo así como que las descargas no estaban disponibles ya que había conectado más de 3 dispositivos a una misma cuenta (falso ya que el único que tengo vi...
  • Luiso
  • Casual Listener
  • 2919 Views
  • 2 replies
  • 0 likes
  • 2919 Views
  • 2 replies
  • 0 likes

Playlists to libary

Is there any way to put all the songs from a playlist at one click to your libary. I know you can do it with one number a time but i'm hoping there is a easier way to all this.

  • Casual Listener
  • Is there any way to put all the songs from a playlist at one click to your libary. I know you can do it with one number a time but i'm hoping there is a easier way to all this.
  • 209 Views
  • 0 replies
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  • 209 Views
  • 0 replies
  • 0 likes

Music Pauses When I Open Other Application

I found out that everytime when I open my Clash Royale or Fire Emblem Heroes, Spotify will pause my music. This issue happens after I updated my HTC 10 to Android 7.0. Anyone have this problem too? This issue is so annoy. My Spotify version is 7.7.0....

  • Casual Listener
  • I found out that everytime when I open my Clash Royale or Fire Emblem Heroes, Spotify will pause my music. This issue happens after I updated my HTC 10 to Android 7.0. Anyone have this problem too? T...
  • msange
  • Music Fan
  • 3052 Views
  • 3 replies
  • 0 likes
  • 3052 Views
  • 3 replies
  • 0 likes

The recent Spotify Update Deleted all my offline sogs almost 1,100 songs

Hello, the recent update just deleted all of my downloaded songs, I had problems with this recently, but in a different way, reeboting my celphone would just logg out spotify and delete all my songs, I solved it by deleting all data and giving spotif...

  • Newbie
  • Hello, the recent update just deleted all of my downloaded songs, I had problems with this recently, but in a different way, reeboting my celphone would just logg out spotify and delete all my songs,...
  • 312 Views
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  • 0 likes
  • 312 Views
  • 0 replies
  • 0 likes

Superuser Contribution svp

Quand jettein mon telephone ma musique synchronisé en of line ce desyncronise systématiquement et et je suis obligé de tout re téléchargé à chaque fois quelqu'un a une solution ?

  • Newbie
  • Quand jettein mon telephone ma musique synchronisé en of line ce desyncronise systématiquement et et je suis obligé de tout re téléchargé à chaque fois quelqu'un a une solution ?
  • Maria_B
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Whole phone crash

My Samsung s6 crashed when I clicked on a song in spotify. the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify on the Huawei phone I am borrowing from my phone provide...

  • Newbie
  • My Samsung s6 crashed when I clicked on a song in spotify.  the phone would not restart, so assuming the phone had technical difficulties, I took it in for warranty. However I downloaded spotify...
  • Maria_B
  • Moderator
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Memoria SD

Hola, necesito su ayuda.Mi Spotify no reconoce la memoria completa de la sd, me arroja la misma cantidad de memoria entre la SD y la interna.Saludos

  • Newbie
  • Hola, necesito su ayuda. Mi Spotify no reconoce la memoria completa de la sd, me arroja la misma cantidad de memoria entre la SD y la interna. Saludos
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
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Shuffle on specific playlist

I'm using an Android phone, and I've been using Spotify for years. I've never had this problem. I made a new playlist with songs that aren't in any other playlists. But whenever I play the playlist and I enable "Shuffle" it will just start playing al...

  • Casual Listener
  • I'm using an Android phone, and I've been using Spotify for years. I've never had this problem. I made a new playlist with songs that aren't in any other playlists. But whenever I play the playlist a...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes