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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397270 Views

547 replies

35 likes

Account
Free
  • 397270 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8496 Views

0 replies

7 likes

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unable to stream over other apps

until today, ive been able to listening to music while using other apps on my mobile. now, it will not work, and it will stop streaming until I open the Spotify app again.

Newbie

until today, ive been able to listening to music while using other apps on my mobile. now, it will not work, and it will stop streaming until I open the Spotify app again.

Joe

Community Legend

241 Views

1 replies

0 likes

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Next Song Button not working properly on Lock Screen

Hi!I've recently upgraded my cell phone to a Huawei P10 lite, and it's driving me nuts. Whenever the phone is in the lock screen and Spotify is running, the controls show up as normal. Play/pause button works. Previous song button works. But when I p...

Casual Listener

Hi! I've recently upgraded my cell phone to a Huawei P10 lite, and it's driving me nuts. Whenever the phone is in the lock screen and Spotify is running, the controls show up as normal. Play/pause...

D3L7A3

Casual Listener

1572 Views

2 replies

0 likes

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Superuser Contribution Default Opening Screen

I guess I don't exactly know where to post this as I do not know if the IOS version has this option or not. I can't be the only one in saying that I wish there was a way to set what screen you wanted spotify to open up to. I personally don't care abo...

Regular

I guess I don't exactly know where to post this as I do not know if the IOS version has this option or not. I can't be the only one in saying that I wish there was a way to set what screen you wanted...

Maria_B

Moderator

474 Views

1 replies

0 likes

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Superuser Contribution Volumen Bajo comparado con Reproductor stock de Galaxy J7

Hola como estan? Mi Smartphone es un Galaxy J7 y el volumen de Spotify es muy bajo comparado con el volumen logrado por otros reproductores en el mismo telefono. Existe alguna solución a este problema? Es un problema de la aplicación? Le a ocurrido a...

Newbie

Hola como estan? Mi Smartphone es un Galaxy J7 y el volumen de Spotify es muy bajo comparado con el volumen logrado por otros reproductores en el mismo telefono. Existe alguna solución a este problem...

Maria_B

Moderator

1759 Views

1 replies

1 likes

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CANT PLAY MUSIC OFFLINE, I HAVE PREMIUM

I cant play MUSIC Offline even tho i have premium, this started last nightHowever i still can listen yo music but just online, they downloaded songs doesnt play Offline. Hope you can help me out

Casual Listener

I cant play MUSIC Offline even tho i have premium, this started last night However i still can listen yo music but just online, they downloaded songs doesnt play Offline. Hope you can help me out

Joe

Community Legend

324 Views

1 replies

0 likes

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  • 1 replies
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LAST.FM scrobbling doesnt work

Hi there, I just got myself fantastic and brand new YAMAHA RX-A740 receiver. It supports CONNECT feature but somehow when I switch from playing on my mobile speaker to YAMAHA speakers suddenly stops from adding my recently played music to LAST.FM lib...

Regular

Hi there, I just got myself fantastic and brand new YAMAHA RX-A740 receiver. It supports CONNECT feature but somehow when I switch from playing on my mobile speaker to YAMAHA speakers suddenly st...

berntm

Casual Listener

880 Views

3 replies

0 likes

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Deleting the songs

How can i delete the songs more than one?I mean multipl choising.

Visitor

How can i delete the songs more than one?I mean multipl choising.

user-removed

Not applicable

334 Views

2 replies

0 likes

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Solved!! Hemorrhaging data

Hey Guys, I am unsure if this is the place to post this - but I have noticed that this month alone, my Spotify has incurred 8.5GB of background data, which is up 50% from last month with minimal increase in usage. I have incurred $30 in overages with...

Casual Listener

Hey Guys,   I am unsure if this is the place to post this - but I have noticed that this month alone, my Spotify has incurred 8.5GB of background data, which is up 50% from last month with min...

jnorris170

Community Legend

579 Views

3 replies

0 likes

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Solved!! Missing downloaded songs

Yesterday I moved to Italy, we have wifi with blocked spotify so I got disconnected. I got premium account so I always use option to download songs because I travel a lot. After I finally logged in with mobile data all my dowloaded songs start acting...

Newbie

Yesterday I moved to Italy, we have wifi with blocked spotify so I got disconnected. I got premium account so I always use option to download songs because I travel a lot. After I finally logged in w...

Frank7531

Newbie

1675 Views

2 replies

0 likes

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Offline downloads partially deleted, and now their status is "waiting to download"

Random songs from my downloads were no longer saved, and their status is "waiting to download". I removed them and went to re-download the albums but they will all still say waiting, even if only one album has been added to the dl queue. Android OS, ...

Casual Listener

Random songs from my downloads were no longer saved, and their status is "waiting to download". I removed them and went to re-download the albums but they will all still say waiting, even if only one...

krug_stillo

Casual Listener

545 Views

3 replies

0 likes

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I have to download download my tracks almost everyday!

hi!A few days ago I bought a Galaxy S (I9003) and I installed Spotify. I downloaded all of the tracks of my playlist to listen to them with the offline mode. The problem is that everytime that I close the program or that I turn off the cellphone (I d...

Newbie

hi! A few days ago I bought a Galaxy S (I9003) and I installed Spotify. I downloaded all of the tracks of my playlist to listen to them with the offline mode. The problem is that everytime that I cl...

user-removed

Not applicable

963 Views

5 replies

4 likes

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  • 5 replies
  • 4 likes

Spotify stops after 16-20 seconds

Does anybody have a clue what causes spotify to stop playing music after a few seconds?I have re-instaled and even downloaded the playlist i have, but still, the music stops playing after a few seconds, EVEN when its in offline mode/or when im not in...

Newbie

Does anybody have a clue what causes spotify to stop playing music after a few seconds? I have re-instaled and even downloaded the playlist i have, but still, the music stops playing after a few sec...

mrhenry77

Casual Listener

1384 Views

3 replies

2 likes

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Delete song library

I want to delete all the songs from my song library and album library but I want to keep my playlists, radios, and artists how do I do this. I need a quicker way than deleting one by one because I have over 8,000 songs. I am on android mobile (samsun...

Casual Listener

I want to delete all the songs from my song library and album library but I want to keep my playlists, radios, and artists how do I do this. I need a quicker way than deleting one by one because I ha...

Joe

Community Legend

478 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Crashes constantly but doesn't pause?

My music feed is constantly stopping, as in the audio isn't playing but the song is not paused. My audio is disappearing when I close my screen, when I put my phone in my pocket (no buttons pressed), when other apps are running/or is only running by ...

Newbie

My music feed is constantly stopping, as in the audio isn't playing but the song is not paused. My audio is disappearing when I close my screen, when I put my phone in my pocket (no buttons pressed),...

Joe

Community Legend

333 Views

1 replies

0 likes

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  • 1 replies
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Cant find the correct app?

I cant seem to fine the Spotify Ltd app for my new samsung galaxy phone, only Spotify magiccloud and that looks completly different and I cant log in anywhere!?

Newbie

I cant seem to fine the Spotify Ltd app for my new samsung galaxy phone, only Spotify magiccloud and that looks completly different and I cant log in anywhere!?

Maxim

Spotify Star

344 Views

1 replies

0 likes

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Superuser Contribution Change order of songs in playlist (Android)

Could someone please walk me through how to change the order of tracks in a playlist on the Android app? Cheers!

Casual Listener

Could someone please walk me through how to change the order of tracks in a playlist on the Android app? Cheers!

Deebeefree

Casual Listener

1062 Views

2 replies

0 likes

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All songs greyed out

Hello ive had spotify premium for a while using debit as a payment, my subscription has been revoked and I do not see the debit option there anymore (guess thats why I now have free) No big deal, but all my downloaded songs are gone, and every single...

Newbie

Hello ive had spotify premium for a while using debit as a payment, my subscription has been revoked and I do not see the debit option there anymore (guess thats why I now have free)    N...

Joe

Community Legend

990 Views

1 replies

0 likes

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Superuser Contribution Random Logouts and Unable to Detect music files from SD card

Hey I would really appreciate it if someone could help with this issue.Just recently bought a new Galaxy S8 and decided to give spotify permium service a shot. I have tried to download playlists to listen offline in order to conserve data charges but...

Casual Listener

Hey I would really appreciate it if someone could help with this issue. Just recently bought a new Galaxy S8 and decided to give spotify permium service a shot.  I have tried to download playli...

Flex3

Casual Listener

520 Views

2 replies

0 likes

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Superuser Contribution Offline albums disappear as soon as i play an album using mobile data.

Hi, I am running Spotify app on my Samsung S7 Edge.I have recently noticed that all of my offline content (albums) keep disappearing and I today I have realised that this is triggered when I play an non downloaded album using mobile data. Does anyone...

Newbie

Hi,   I am running Spotify app on my Samsung S7 Edge. I have recently noticed that all of my offline content (albums) keep disappearing and I today I have realised that this is triggered when...

user-removed

Not applicable

393 Views

1 replies

0 likes

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Superuser Contribution Offline downloads not working

Why are my downloaded songs not available offline (using an android) !? Tried clearing data and cache and tried reinstalling the app...still not working and it's eating up my data

Newbie

Why are my downloaded songs not available offline (using an android) !? Tried clearing data and cache and tried reinstalling the app...still not working and it's eating up my data 😑

user-removed

Not applicable

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes