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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5396 Views

0 replies

6 likes

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Songs greyed out on mobile but not on laptop???

I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine.However, I have tried to download them on my mobile and nearly all the songs are greyed out and I can't play them - u...

Casual Listener

I've just added some old CDs onto my laptop and put them into a Playlist and downloaded them. I can play them all on there just fine. However, I have tried to download them on my mobile and nearly...

patthechat

Casual Listener

3236 Views

2 replies

1 likes

  • 3236 Views
  • 2 replies
  • 1 likes

Gespeicherte Songs müssen wieder runtergeladen werden.

Hallo community,Hatte jetzt schon 3x das Problem, dass meine gespeicherten Songs aus dem nichts einfach gelöscht waren. Wenn ich Spotify starte, lädt es über 800 Lieder wieder runter. Habe aber weder was gelöscht oder ein "aufräumprogramm" laufen.Hat...

Newbie

Hallo community, Hatte jetzt schon 3x das Problem, dass meine gespeicherten Songs aus dem nichts einfach gelöscht waren. Wenn ich Spotify starte, lädt es über 800 Lieder wieder runter. Habe aber wed...

mylon_bolitar

Newbie

2305 Views

1 replies

0 likes

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Solved!! Music doesn't stop at the end of the playlist

When I listen music with my playlist, and the repeat mode is desactivaded, spotify play other music that isn't in my playlist when this one is finish. Can you help me ?

Casual Listener

When I listen music with my playlist, and the repeat mode is desactivaded, spotify play other music that isn't in my playlist when this one is finish. Can you help me ?

Jacob

Community Legend

1069 Views

1 replies

0 likes

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Can't log in

i can log in with my facebook account in the smartphone that i am using right now, but i have another smartphone and when i try to log in with the same method that i used in this smartphone, i have an error.. by the way, i tried creatig a password fo...

Newbie

i can log in with my facebook account in the smartphone that i am using right now, but i have another smartphone and when i try to log in with the same method that i used in this smartphone, i have a...

265 Views

0 replies

0 likes

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Downloaded songs not playing online

Every time I download songs from my one playlist, it shows the green downward arrow beside every track and the tracks play offline (Spotify on offline mode and data/wifi off). If I play them immediately after downloading. About 30mins later, none of ...

Casual Listener

Every time I download songs from my one playlist, it shows the green downward arrow beside every track and the tracks play offline (Spotify on offline mode and data/wifi off). If I play them immediat...

320 Views

0 replies

0 likes

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Spotify pauses every 10 minutes

I have Spotify premium and if I'm at home or on the go whend I play my Spotify it pauses about every 10 to 13 minutes. I'm the only one who listens to music on this account and kinda getting frustrated paying for something I have to start every 10 mi...

Newbie

I have Spotify premium and if I'm at home or on the go whend I play my Spotify it pauses about every 10 to 13 minutes. I'm the only one who listens to music on this account and kinda getting frustrat...

396 Views

0 replies

0 likes

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Superuser Contribution Cannot access premium features on Android

I'm a premium family subscriber. I recently changed my cellphone and I'm not able to access premium features like adjusting quality and offline mode on my Android phone. I'm logged into my correct account.

Newbie

I'm a premium family subscriber. I recently changed my cellphone and I'm not able to access premium features like adjusting quality and offline mode on my Android phone. I'm logged into my correct ac...

ZullyB

Roadie

338 Views

1 replies

0 likes

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  • 0 likes

Chromecast bug

When I connect to my Chromecast, all of the other devices on my Wi-Fi network will show a notification about connecting to Chromecast. I'm using Android 4.4.4, and the device is a Motorola Droid Maxx. The two phone's that are doing this are a Samsung...

Newbie

When I connect to my Chromecast, all of the other devices on my Wi-Fi network will show a notification about connecting to Chromecast. I'm using Android 4.4.4, and the device is a Motorola Droid Maxx...

306 Views

0 replies

0 likes

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Superuser Contribution Stop family music affecting discover

I love my music but use my spotify to play music for my family frequently our tastes are quite different and this has occasion lyrics affected my discover weekly and suggested.Is there a way that I can stop spotify remembering the music played in cer...

Visitor

I love my music but use my spotify to play music for my family frequently our tastes are quite different and this has occasion lyrics affected my discover weekly and suggested. Is there a way that I...

Leonardo

Roadie

471 Views

1 replies

0 likes

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Superuser Contribution Imposibilidad de accesos a Podcast

Estimados, buenas tardes.Cuento con una cuenta Premium y no puedo acceder a los Podcast, cuando selecciono una temática no me permite ingresar para poder escuchar. Quisiera saber por favor si a alguien le sucede lo mismo y mejor aún, saber cómo soluc...

Newbie

Estimados, buenas tardes. Cuento con una cuenta Premium y no puedo acceder a los Podcast, cuando selecciono una temática no me permite ingresar para poder escuchar. Quisiera saber por favor si a alg...

Leonardo

Roadie

10571 Views

1 replies

8 likes

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  • 1 replies
  • 8 likes

Spoyify uses data while listening online

Why is spotify using so much data . I only listen to downloaded music. I am 10 days into my billing cycle and so far it has used 100 megs. I am seriously thinking cancelling and switching to another streaming app. Does anyone else have this problem a...

Newbie

Why is spotify using so much data . I only listen to downloaded music. I am 10 days into my billing cycle and so far it has used 100 megs. I am seriously thinking cancelling and switching to another ...

Ibonsall14

Gig Goer

1513 Views

1 replies

0 likes

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Download Error

I have been using spotify for a while now. I keep all my songs downloaded so I can access them anytime.Today however, while looping a single song that had already been downloaded ages ago, for some reason I got a download error, saying i had my songs...

Music Fan

I have been using spotify for a while now. I keep all my songs downloaded so I can access them anytime. Today however, while looping a single song that had already been downloaded ages ago, for so...

261 Views

0 replies

0 likes

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Turn off and log out of the android app.

How do I turn off and log out of my android app? I read that from the main page I should select menu from the upper right and then select settings and then logout. I have not found any of these. Is the page with “Home” at the top the main page? I hav...

Casual Listener

How do I turn off and log out of my android app?   I read that from the main page I should select menu from the upper right and then select settings and then logout. I have not found any of th...

558 Views

0 replies

0 likes

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family premium subscription.

I recently got invited to a family premium link by my sister. I've been trying to put in our address in several ways for the past few days and I still have been unsuccessful in signing in.. I've also approached her about the way she put in the addres...

Casual Listener

I recently got invited to a family premium link by my sister. I've been trying to put in our address in several ways for the past few days and I still have been unsuccessful in signing in.. I've also...

Zoeronto

Casual Listener

346 Views

2 replies

0 likes

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Solved!!Superuser Contribution Cant clear queue on android app and no add to up next feature

Am I an idiot? Because I feel like one! If I go to an album or playlist and start playing it then it plays the song i select or first song but everything else goes to the back of the queue. Evem on shuffle. Doesnt seem to be any way yo clear the queu...

Casual Listener

Am I an idiot? Because I feel like one! If I go to an album or playlist and start playing it then it plays the song i select or first song but everything else goes to the back of the queue. Evem on s...

thebeardedscot

Visitor

5787 Views

9 replies

2 likes

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Settings

I was trying to download some music but I can't. It says "Go to settings to download using cellular". I check the settings and turned on the "download using cellular" but same thing happened. What should I do?

Newbie

I was trying to download some music but I can't. It says "Go to settings to download using cellular". I check the settings and turned on the "download using cellular" but same thing happened. What sh...

Joe

Community Legend

374 Views

1 replies

0 likes

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can't scroll through all playlists when i search on a mobile

i have premium and my spotify app on my mobile (moto e3) updated recently and since then when i search for something i can only see 8 or so playlists when i click see all playlists but i know there are more than what show up because i can see them if...

Newbie

i have premium and my spotify app on my mobile (moto e3) updated recently and since then when i search for something i can only see 8 or so playlists when i click see all playlists but i know there a...

305 Views

0 replies

0 likes

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Android Moto G black screen

Hey guy's i read all the pages of the same topic but i have tried all the steps even downloading manually the apk Preview version that worked but it is empty and old..buggy.. is there any real replies of spotify?cause this is an issue that i can see ...

Casual Listener

Hey guy's i read all the pages of the same topic but i have tried all the steps even downloading manually the apk Preview version that worked but it is empty and old..buggy..   is there any re...

330 Views

0 replies

0 likes

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Solved!! [Android] triple dot "more" menu no longer functional

I'm running Spotify version 8.1.0.785 on Android 7.1.1, updated on 3/24/17 (Friday, March 24th). The triple dot "more" menu has been updated visually to match all versions of the app (rising up from the bottom, solid black with white bold text). Unfo...

Casual Listener

I'm running Spotify version 8.1.0.785 on Android 7.1.1, updated on 3/24/17 (Friday, March 24th). The triple dot "more" menu has been updated visually to match all versions of the app (rising up from ...

DavidH7890

Regular

4225 Views

8 replies

3 likes

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  • 8 replies
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Solved!! Can't log in

When I try to log in on my phone app with my email and password It says there is no Facebook account associated with my spotify account but I didn't use the log in with Facebook option. I can log in on the internet but not on my app.

Newbie

When I try to log in on my phone app with my email and password It says there is no Facebook account associated with my spotify account but I didn't use the log in with Facebook option. I can log in ...

Joe

Community Legend

477 Views

1 replies

0 likes

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  • 0 likes