Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70133 Views
  • 69 replies
  • 26 likes
  • 70133 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29380 Views
  • 5 replies
  • 0 likes
  • 29380 Views
  • 5 replies
  • 0 likes

Android App EATING Data

Typically my spotify app uses between 500 and 600 MB over the course of a month streaming music on my phone to and from work and wherever else I drive. I've changed nothing about the way I've been using the Spotify Android app, but yesterday it ate u...

  • Newbie
  • Typically my spotify app uses between 500 and 600 MB over the course of a month streaming music on my phone to and from work and wherever else I drive. I've changed nothing about the way I've been us...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Huawei Equaliser

I'm using a Huawei P9 Lite and I cannot find the equaliser. Previously, i could find it on my other phone on a Samsung Galaxy Core Prime. Any tips?

  • Newbie
  • I'm using a Huawei P9 Lite and I cannot find the equaliser. Previously, i could find it on my other phone on a Samsung Galaxy Core Prime. Any tips?
  • Joe
  • Community Legend
  • 6927 Views
  • 1 replies
  • 0 likes
  • 6927 Views
  • 1 replies
  • 0 likes

Cannot access downloaded songs on SD card.

I downloaded a lot of music to my SD card, so I could listen without using data. But the other day I had to do a factory reset on my phone. Everything saved to the SD card is still intact, however, despite redownloading spotify, I cannot access the m...

  • Newbie
  • I downloaded a lot of music to my SD card, so I could listen without using data. But the other day I had to do a factory reset on my phone. Everything saved to the SD card is still intact, however, d...
  • Joe
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

How can I find suggestions in the Discover section based on a particular artist I like?

For example, in the Discover section, I can see suggestions based on some of the artists I listened to. There's "Because you listened to Mike Oldfield", "Similar to The Beatles", "Suggested for you based on Porcupine Tree" etc there, but with this ac...

  • Casual Listener
  • For example, in the Discover section, I can see suggestions based on some of the artists I listened to. There's "Because you listened to Mike Oldfield", "Similar to The Beatles", "Suggested for you b...
  • tarekspotified
  • Casual Listener
  • 1054 Views
  • 4 replies
  • 1 likes
  • 1054 Views
  • 4 replies
  • 1 likes

Why is there no background change?

So in Android, a cool thing is that when listening to songs, Spotify will change the background to the songs cover. But on my A5 (2017) there's only the playbox, no change in background? I use S themes for backgrounds and such.

  • Newbie
  • So in Android, a cool thing is that when listening to songs, Spotify will change the background to the songs cover. But on my A5 (2017) there's only the playbox, no change in background? I use S them...
  • 292 Views
  • 0 replies
  • 0 likes
  • 292 Views
  • 0 replies
  • 0 likes

plan familiar premium

Hola yo tengo la cuenta premium de el plan familiar , quisiera saber qué tengo que hacer, por que yo que no soy la titular ya no tengo premium , y mi hermana de nuevo me mandó la solicitud para volver a tenerlo pero me dice que no tengo la misma dire...

  • Casual Listener
  • Hola yo tengo la cuenta premium de el plan familiar , quisiera saber qué tengo que hacer, por que yo que no soy la titular ya no tengo premium , y mi hermana de nuevo me mandó la solicitud para volve...
  • fesa1289
  • Casual Listener
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Spotify Can Actually Do Offline Scrobbles to Last.fm?

Hey, users from Last.fm!Anytime have you noticed that Spotify can actually do offline scrobbles? I have and I think it's because have to do some online scrobbles before you get offline — I don't know why reached in this conclusion, but I feel it work...

  • Newbie
  • Hey, users from Last.fm! Anytime have you noticed that Spotify can actually do offline scrobbles? I have and I think it's because have to do some online scrobbles before you get offline — I don't kn...
  • 543 Views
  • 0 replies
  • 0 likes
  • 543 Views
  • 0 replies
  • 0 likes

The Plus Next to Songs

I thought clicking the + adds the song to my library. But I can't find those songs. So what does it do?

  • Regular
  • I thought clicking the + adds the song to my library. But I can't find those songs. So what does it do?
  • dkelber
  • Regular
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

cant sync local files to mobile device.

hi guysi have tried to sync my local files on my computer to a playlist on my phone. i had songs in a playlist already synced and i wanted to add another song but it wouldnt work so i thought i would click the download buttom on the playlist and all ...

  • Casual Listener
  • hi guys i have tried to sync my local files on my computer to a playlist on my phone. i had songs in a playlist already synced and i wanted to add another song but it wouldnt work so i thought i wou...
  • Joe
  • Community Legend
  • 615 Views
  • 3 replies
  • 0 likes
  • 615 Views
  • 3 replies
  • 0 likes

Solved!! Playlist of downloaded music

Hi! first of all sorry for my english. I'd like to buy spofity premium, but i got a question: For example: if i downloaded a music to play it in offline mode, after 1 month when my subscription has expired can i play this music / playlist without pro...

  • Casual Listener
  • Hi! first of all sorry for my english. I'd like to buy spofity premium, but i got a question: For example: if i downloaded a music to play it in offline mode, after 1 month when my subscript...
  • Russell22
  • Newbie
  • 985 Views
  • 4 replies
  • 0 likes
  • 985 Views
  • 4 replies
  • 0 likes

Help

Upgraded to s8plus, every time I log in, and I have premium, it log back out

  • Newbie
  • Upgraded to s8plus, every time I log in, and I have premium, it log back out
  • osornios
  • Spotify Star
  • 502 Views
  • 1 replies
  • 0 likes
  • Login
  • 502 Views
  • 1 replies
  • 0 likes

Premium/ spotify not working even with basic troublshooting

I just bought spotify prem, and every time I go to play music it says I need to buy premium to play offline. I have the receipt, I logged off twice, i even restarted my phone several times. Even before I bought premium I had trouble playing music. HE...

  • Newbie
  • I just bought spotify prem, and every time I go to play music it says I need to buy premium to play offline. I have the receipt, I logged off twice, i even restarted my phone several times. Even befo...
  • Joe
  • Community Legend
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Solved!! Android app deleting downloads each time

Hi all, Since a few days, my android app insists on deleting my downloads. I have checked my spotify account from the web and I have not offline devices. I download a playlist or an album on my android app and when I stop to listening to music and st...

  • Casual Listener
  • Hi all,   Since a few days, my android app insists on deleting my downloads. I have checked my spotify account from the web and I have not offline devices.   I download a play...
  • Akuyi
  • Casual Listener
  • 3822 Views
  • 10 replies
  • 0 likes
  • 3822 Views
  • 10 replies
  • 0 likes

Thumb Up/Down gets switched with Shuffle/Repeat when using Spotify Connect

Hi, like the title says,when i use spotify connect thumbs up/down are changed to shuffle/repeat, its my first week with spotify, is this normal? how am i supossed to vote for my songs?

Screenshot_20170602-183135.png Screenshot_20170602-183122.png
  • Newbie
  •   Hi,   like the title says, when i use spotify connect thumbs up/down are changed to shuffle/repeat,       its my first week with spotify, is this normal...
  • Joe
  • Community Legend
  • 761 Views
  • 1 replies
  • 0 likes
  • 761 Views
  • 1 replies
  • 0 likes

Solved!! Spotify randomly pauses

Hello,I have recently started to live problem with Spotify on my Samsung Note 5 (SM-N920C). I have Android 7.0 version on my phone.The problem is that the music pauses randomly regardless of my phone is connected to my car's system on Bluetooth or no...

  • Casual Listener
  • Hello, I have recently started to live problem with Spotify on my Samsung Note 5 (SM-N920C). I have Android 7.0 version on my phone. The problem is that the music pauses randomly regardless of my...
  • Yeferson
  • Newbie
  • 2057 Views
  • 6 replies
  • 0 likes
  • 2057 Views
  • 6 replies
  • 0 likes

Why cant we just have simple playing now playlist

As the title says, a simple temporary playlist for what you want queue up to listen to now.The add to now playing is awful and get whole playlists instead of individual songs.Getting really frustrated with this.

  • Casual Listener
  • As the title says, a simple temporary playlist for what you want queue up to listen to now. The add to now playing is awful and get whole playlists instead of individual songs. Getting really fru...
  • kdwg1308
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

geen opslagruimte gevonden

Als ik de app open, sluit ie gelijk weer. Opnieuw installeren of telefoon inschakelen helpt niet, ik heb overigens genoeg ruimte oo mijn telefoon en SD kaart. Wat kan ik hieraan doen?

  • Casual Listener
  • Als ik de app open, sluit ie gelijk weer. Opnieuw installeren of telefoon inschakelen helpt niet, ik heb overigens genoeg ruimte oo mijn telefoon en SD kaart. Wat kan ik hieraan doen?
  • Lizzy-duck
  • Newbie
  • 3064 Views
  • 8 replies
  • 0 likes
  • 3064 Views
  • 8 replies
  • 0 likes

Loading spinners everywhere... takes almost a minute to load screens with strong network connection!

As of some recent release in the last month I've been having an awful experience on Android where it used to be amazing Specifically, I'll often be searching for results in the app, clicking on songs to load them, or loading Radio or Playlists. And i...

  • Regular
  • As of some recent release in the last month I've been having an awful experience on Android where it used to be amazing 😞 Specifically, I'll often be searching for results in the app, clicking on ...
  • vitar
  • Casual Listener
  • 1278 Views
  • 6 replies
  • 0 likes
  • 1278 Views
  • 6 replies
  • 0 likes

[FALSE ALARM]: Low quality (tinny voice) while on roaming mobile data (in Europe)

Oops, forgot to close/update this one. Turns out my earphones were broken! I'm currently traveling through Europe (I'm an Australian resident). Because I'm with Vodafone, I get a good deal on roaming and data limit is not an issue for me, also I get ...

  • Casual Listener
  • Oops, forgot to close/update this one. Turns out my earphones were broken! 😄   I'm currently traveling through Europe (I'm an Australian resident). Because I'm with Vodafone, I get a good dea...
  • 429 Views
  • 0 replies
  • 0 likes
  • 429 Views
  • 0 replies
  • 0 likes

Downloading app

I have android kitkat 4.4.2 and it says my device isnt compatible for the download.P.s im using vpn because its not available in my country

  • Casual Listener
  • I have android kitkat 4.4.2 and it says my device isnt compatible for the download. P.s im using vpn because its not available in my country
  • 495 Views
  • 0 replies
  • 0 likes
  • 495 Views
  • 0 replies
  • 0 likes