Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375664 Views

541 replies

34 likes

Account
Free
  • 375664 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

  • 7535 Views
  • 0 replies
  • 7 likes

Superuser Contribution Missing playlist on new android

I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the correct account. I looked into restoring playlist ...

Newbie

I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the...

Maria_B

Moderator

310 Views

1 replies

0 likes

  • 310 Views
  • 1 replies
  • 0 likes

Remove Song From Playlist From Now Playing

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...

Casual Listener

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...

383 Views

0 replies

0 likes

  • 383 Views
  • 0 replies
  • 0 likes

Superuser Contribution "behind the lyrics" feature isn't working (android user)

I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly and on my new account my lyrics feature is enabled yet not...

Regular

 I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly &...

Maria_B

Moderator

714 Views

1 replies

0 likes

Account
  • 714 Views
  • 1 replies
  • 0 likes

Cant download app

I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App Store. When clicked the circle goes round and I get a...

Regular

I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App St...

Joe

Community Legend

347 Views

1 replies

0 likes

  • 347 Views
  • 1 replies
  • 0 likes

Sort alphabetically stations which I follow

I am a new user, just started today.The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a able to sort them automatically in alphabetical order...

Music Fan

I am a new user, just started today. The stations which I follow (artist radio) are automatically sorted in my library in chronological order. That's fir my purposes if no use. I would like to be a ...

psokol

Newbie

864 Views

2 replies

0 likes

  • 864 Views
  • 2 replies
  • 0 likes

Solved!! Recover a song feom daily mix?

Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?

Casual Listener

Was curious what the circle with line going through it did so I pressed it and it removed the song from Daily mix. It didn't have an option to recover it. Anyone know of a way?

Dj_heat_19

Newbie

41683 Views

35 replies

12 likes

  • 41683 Views
  • 35 replies
  • 12 likes

No puedo usar mi gear s3 como remote mientras escucho musica, alguien sabe el motivo?

Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular aparece conectado, es un tema de la aplicación?Alguien...

Casual Listener

Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular apa...

NachoProner

Casual Listener

878 Views

2 replies

0 likes

  • 878 Views
  • 2 replies
  • 0 likes

Sound Quality on Zenfone 3 / EQ / Suggestion

Hello, - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have decreased in this device. I have already tested the same song...

Newbie

Hello,   - I have been using spotify in Zenfone 2 for more than one year, and now I have bought the Zenfone 3 model ZE552KL with android 6.0.1. But the sound quality in Spotify seems to have d...

baldner

Newbie

2718 Views

4 replies

1 likes

  • 2718 Views
  • 4 replies
  • 1 likes

Solved!! Downloaded playlists not updated when changing sound-quality

Hey there, I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly.Do I really have to manually turn off the download slider, and then turn it on ...

Casual Listener

Hey there,   I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly. Do I really ...

Joe

Community Legend

819 Views

3 replies

0 likes

  • 819 Views
  • 3 replies
  • 0 likes

Bug: Spotify fallbacks from SD card to internal storage at every reboot

Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost when setting the app to use the SD card again. The s...

Music Fan

Brief description of the issue: when booting the phone, Spotify "forgets" it was configured to use the SD card for storage and fallbacks to internal storage. All previously downloaded music is lost w...

Joe

Community Legend

1927 Views

1 replies

6 likes

  • 1927 Views
  • 1 replies
  • 6 likes

premium on tablet

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

Newbie

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

Joe

Community Legend

1270 Views

1 replies

0 likes

  • 1270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Galaxy S7 & S7 Edge not sending song information via Bluetooth to Car headunit

I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any other music app on my S7 sends all the info to my head ...

Regular

I have a galaxy s7 edge and in my car, spotify will not send any song information besides the time elapsed to my cars headunit. I had an LG G4 and it sent the info to my car via spotify, and any othe...

Rdedera

Casual Listener

2000 Views

9 replies

0 likes

  • 2000 Views
  • 9 replies
  • 0 likes

Superuser Contribution Problem in offline mode

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch back the online mode there are no problems but again...

Newbie

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch b...

Maria_B

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlist playing certain genre first

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in shuffle mode. Any way to fix this thanks.

Newbie

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in s...

Maria_B

Moderator

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

No smart-cover controls after update to Android 7 [Honor 8]

Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone.Here's a video of me opening and closing the cover, while playing music first with Google play(everything OK)...

Regular

Before I updated my phone to Nougat, Everything was bliss. Now, the lockscreen-controls are unreliable, and the smart-view controls are gone. Here's a video of me opening and closing the cover, whil...

Slackline_boiiz

Newbie

5985 Views

12 replies

6 likes

  • 5985 Views
  • 12 replies
  • 6 likes

Device pop up never stops coming up

So I recently linked my account to Facebook and I use spotify both on my PC and Android to listen to music. Before I linked, this problem had never occurred.Now - on my android spotify. It keeps popping up with a message saying:"You are listening on ...

Newbie

So I recently linked my account to Facebook and I use spotify both on my PC and Android to listen to music. Before I linked, this problem had never occurred. Now - on my android spotify. It keeps ...

florisnijdam

Newbie

775 Views

1 replies

0 likes

  • 775 Views
  • 1 replies
  • 0 likes

Android Auto NOT showing Spotify as music option

So I used to have the Samsung Galaxy S7 and when I plugged it into my GMC Canyon 2017, it would start Android Auto and I was able to see music options other than just Google Music, such as Spotify and Audible. Well I upgraded to the Samsung Galaxy S8...

Newbie

So I used to have the Samsung Galaxy S7 and when I plugged it into my GMC Canyon 2017, it would start Android Auto and I was able to see music options other than just Google Music, such as Spotify an...

TotalMusicFan

Casual Listener

36520 Views

3 replies

7 likes

android auto
Not Showing Spotify Option
not working
  • 36520 Views
  • 3 replies
  • 7 likes

Songs

As I opened today my music>songs I was surprised to not find any of my songs there (probably more than 300, saved over the years). Everything was on place (playlists, recently played, etc.) and only the songs were strangely vanished! Any advice?

Newbie

As I opened today my music>songs I was surprised to not find any of my songs there (probably more than 300, saved over the years). Everything was on place (playlists, recently played, etc.) and on...

Brammetje

Regular

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Albums keep being deleted

Hello.Since a week my albums keep being deleted. They start downloading again, only to be deleted again after a few hours.I have deleted my offline devices and re-installed the app. But the albums still keep being deleted.

Regular

Hello. Since a week my albums keep being deleted. They start downloading again, only to be deleted again after a few hours. I have deleted my offline devices and re-installed the app. But the album...

lengilbert

Newbie

879 Views

7 replies

0 likes

  • 879 Views
  • 7 replies
  • 0 likes

Double in playlist

Hi notice some strange issue with my playlist. Somehow there is double songs and the order isn't same. And the app of Shazams sync playlist has also other songs that i haven't Shazamed.I have samsung galaxy s8 which is new. Otherwise I haven't done a...

Music Fan

Hi notice some strange issue with my playlist. Somehow there is double songs and the order isn't same. And the app of Shazams sync playlist has also other songs that i haven't Shazamed. I have samsu...

Joe

Community Legend

618 Views

1 replies

0 likes

double
problem
Samsung galaxy s8
  • 618 Views
  • 1 replies
  • 0 likes