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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5259 Views

0 replies

6 likes

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Solved!! Downloaded Music Disappearing

I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't change any of the settings or alter anything at all. I was ...

Casual Listener

I've only been a premium subscriber for a couple of months but already my downloaded music has disappeared twice for no apparent reason. I still had plenty of memory on my SD card & I didn't chan...

DaireJ

Casual Listener

703 Views

3 replies

0 likes

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unavailable songs

I cannot acces any of my music or searches even though I am connected to internet. I can play the music but I have to select shuffle to start the music. I have tried logging out and back in, I have looked at the playback settings but nothing seems to...

Casual Listener

I cannot acces any of my music or searches even though I am connected to internet. I can play the music but I have to select shuffle to start the music. I have tried logging out and back in, I have l...

Joe

Community Legend

296 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Android App Battery Drain

I have noticed the spotify app is draining my battery since the last update even when spotify is being used on my Laptop.Example :1am restarted phone and plugged in to charge overnight8am woke up, unconnected phone10am phone down to 80% I checked bat...

Casual Listener

I have noticed the spotify app is draining my battery since the last update even when spotify is being used on my Laptop. Example : 1am restarted phone and plugged in to charge overnight 8am wok...

June1928

Casual Listener

698 Views

2 replies

5 likes

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Ford Sync (gen 1) used to, but cannot anymore, find Spotify App on Android Phone using BT

Hello,Spotify connects to Ford Sync (gen 1) using Bluetooth on an Android Phone. It worked when the phone was first paired, but has not worked since. Both the car (Ford Sync) and the Phone (Samsung Galaxy Note 5) have been restarted several times, bu...

Newbie

Hello, Spotify connects to Ford Sync (gen 1) using Bluetooth on an Android Phone.  It worked when the phone was first paired, but has not worked since.   Both the car (Ford Sync) and the ...

dockshock

Casual Listener

409 Views

1 replies

4 likes

  • 409 Views
  • 1 replies
  • 4 likes

Can't find music on sd card

I've set my downloaded music to save to my sd card in my S8+ but on opening the files I can't find it. Where is it?

Newbie

I've set my downloaded music to save to my sd card in my S8+ but on opening the files I can't find it. Where is it?

Joe

Community Legend

780 Views

1 replies

0 likes

  • 780 Views
  • 1 replies
  • 0 likes

NeverEnding advertisement when casting to Chromecast

I am using an Android device to cast to my Chromecast, and whenever I do that a never ending advertisement shows up and I can't get rid of it. I have rebooted the Chromecast, restarted my phone, and uninstalled and reinstalled Spotify on to my phone....

Newbie

I am using an Android device to cast to my Chromecast, and whenever I do that a never ending advertisement shows up and I can't get rid of it. I have rebooted the Chromecast, restarted my phone, and ...

426 Views

0 replies

0 likes

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crashes when logging in

hi, for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?

Casual Listener

hi,   for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?

Bittencourt

Spotify Star

401 Views

4 replies

0 likes

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Sound fluctuating

When I use Spotify on my Samsung S8 through bluetooth in my car, the sound fluctuates slightly up and down - primarily noticeable when listening to podcasts. It's just plain annoying! Thought it was an equalizer problem, so I tried to see if I could ...

Newbie

When I use Spotify on my Samsung S8 through bluetooth in my car, the sound fluctuates slightly up and down - primarily noticeable when listening to podcasts. It's just plain annoying! Thought it was ...

Joe

Community Legend

346 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

unable to stream over other apps

until today, ive been able to listening to music while using other apps on my mobile. now, it will not work, and it will stop streaming until I open the Spotify app again.

Newbie

until today, ive been able to listening to music while using other apps on my mobile. now, it will not work, and it will stop streaming until I open the Spotify app again.

Joe

Community Legend

186 Views

1 replies

0 likes

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  • 1 replies
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Next Song Button not working properly on Lock Screen

Hi!I've recently upgraded my cell phone to a Huawei P10 lite, and it's driving me nuts. Whenever the phone is in the lock screen and Spotify is running, the controls show up as normal. Play/pause button works. Previous song button works. But when I p...

Casual Listener

Hi! I've recently upgraded my cell phone to a Huawei P10 lite, and it's driving me nuts. Whenever the phone is in the lock screen and Spotify is running, the controls show up as normal. Play/pause...

D3L7A3

Casual Listener

1469 Views

2 replies

0 likes

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Superuser Contribution Default Opening Screen

I guess I don't exactly know where to post this as I do not know if the IOS version has this option or not. I can't be the only one in saying that I wish there was a way to set what screen you wanted spotify to open up to. I personally don't care abo...

Regular

I guess I don't exactly know where to post this as I do not know if the IOS version has this option or not. I can't be the only one in saying that I wish there was a way to set what screen you wanted...

Maria_B

Moderator

387 Views

1 replies

0 likes

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Superuser Contribution Volumen Bajo comparado con Reproductor stock de Galaxy J7

Hola como estan? Mi Smartphone es un Galaxy J7 y el volumen de Spotify es muy bajo comparado con el volumen logrado por otros reproductores en el mismo telefono. Existe alguna solución a este problema? Es un problema de la aplicación? Le a ocurrido a...

Newbie

Hola como estan? Mi Smartphone es un Galaxy J7 y el volumen de Spotify es muy bajo comparado con el volumen logrado por otros reproductores en el mismo telefono. Existe alguna solución a este problem...

Maria_B

Moderator

1716 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

CANT PLAY MUSIC OFFLINE, I HAVE PREMIUM

I cant play MUSIC Offline even tho i have premium, this started last nightHowever i still can listen yo music but just online, they downloaded songs doesnt play Offline. Hope you can help me out

Casual Listener

I cant play MUSIC Offline even tho i have premium, this started last night However i still can listen yo music but just online, they downloaded songs doesnt play Offline. Hope you can help me out

Joe

Community Legend

260 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

LAST.FM scrobbling doesnt work

Hi there, I just got myself fantastic and brand new YAMAHA RX-A740 receiver. It supports CONNECT feature but somehow when I switch from playing on my mobile speaker to YAMAHA speakers suddenly stops from adding my recently played music to LAST.FM lib...

Regular

Hi there, I just got myself fantastic and brand new YAMAHA RX-A740 receiver. It supports CONNECT feature but somehow when I switch from playing on my mobile speaker to YAMAHA speakers suddenly st...

berntm

Casual Listener

772 Views

3 replies

0 likes

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Deleting the songs

How can i delete the songs more than one?I mean multipl choising.

Visitor

How can i delete the songs more than one?I mean multipl choising.

shere92

Gig Goer

266 Views

2 replies

0 likes

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Solved!! Hemorrhaging data

Hey Guys, I am unsure if this is the place to post this - but I have noticed that this month alone, my Spotify has incurred 8.5GB of background data, which is up 50% from last month with minimal increase in usage. I have incurred $30 in overages with...

Casual Listener

Hey Guys,   I am unsure if this is the place to post this - but I have noticed that this month alone, my Spotify has incurred 8.5GB of background data, which is up 50% from last month with min...

jnorris170

Community Legend

444 Views

3 replies

0 likes

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Solved!! Missing downloaded songs

Yesterday I moved to Italy, we have wifi with blocked spotify so I got disconnected. I got premium account so I always use option to download songs because I travel a lot. After I finally logged in with mobile data all my dowloaded songs start acting...

Newbie

Yesterday I moved to Italy, we have wifi with blocked spotify so I got disconnected. I got premium account so I always use option to download songs because I travel a lot. After I finally logged in w...

Frank7531

Newbie

1588 Views

2 replies

0 likes

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Offline downloads partially deleted, and now their status is "waiting to download"

Random songs from my downloads were no longer saved, and their status is "waiting to download". I removed them and went to re-download the albums but they will all still say waiting, even if only one album has been added to the dl queue. Android OS, ...

Casual Listener

Random songs from my downloads were no longer saved, and their status is "waiting to download". I removed them and went to re-download the albums but they will all still say waiting, even if only one...

krug_stillo

Casual Listener

463 Views

3 replies

0 likes

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I have to download download my tracks almost everyday!

hi!A few days ago I bought a Galaxy S (I9003) and I installed Spotify. I downloaded all of the tracks of my playlist to listen to them with the offline mode. The problem is that everytime that I close the program or that I turn off the cellphone (I d...

Newbie

hi! A few days ago I bought a Galaxy S (I9003) and I installed Spotify. I downloaded all of the tracks of my playlist to listen to them with the offline mode. The problem is that everytime that I cl...

user-removed

Not applicable

818 Views

5 replies

4 likes

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Spotify stops after 16-20 seconds

Does anybody have a clue what causes spotify to stop playing music after a few seconds?I have re-instaled and even downloaded the playlist i have, but still, the music stops playing after a few seconds, EVEN when its in offline mode/or when im not in...

Newbie

Does anybody have a clue what causes spotify to stop playing music after a few seconds? I have re-instaled and even downloaded the playlist i have, but still, the music stops playing after a few sec...

mrhenry77

Casual Listener

1279 Views

3 replies

2 likes

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  • 3 replies
  • 2 likes