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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Change order of songs in playlist (Android)

Could someone please walk me through how to change the order of tracks in a playlist on the Android app? Cheers!

Casual Listener

Could someone please walk me through how to change the order of tracks in a playlist on the Android app? Cheers!

Deebeefree

Casual Listener

990 Views

2 replies

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All songs greyed out

Hello ive had spotify premium for a while using debit as a payment, my subscription has been revoked and I do not see the debit option there anymore (guess thats why I now have free) No big deal, but all my downloaded songs are gone, and every single...

Newbie

Hello ive had spotify premium for a while using debit as a payment, my subscription has been revoked and I do not see the debit option there anymore (guess thats why I now have free)    N...

Joe

Community Legend

938 Views

1 replies

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Superuser Contribution Random Logouts and Unable to Detect music files from SD card

Hey I would really appreciate it if someone could help with this issue.Just recently bought a new Galaxy S8 and decided to give spotify permium service a shot. I have tried to download playlists to listen offline in order to conserve data charges but...

Casual Listener

Hey I would really appreciate it if someone could help with this issue. Just recently bought a new Galaxy S8 and decided to give spotify permium service a shot.  I have tried to download playli...

Flex3

Casual Listener

429 Views

2 replies

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Superuser Contribution Offline albums disappear as soon as i play an album using mobile data.

Hi, I am running Spotify app on my Samsung S7 Edge.I have recently noticed that all of my offline content (albums) keep disappearing and I today I have realised that this is triggered when I play an non downloaded album using mobile data. Does anyone...

Newbie

Hi,   I am running Spotify app on my Samsung S7 Edge. I have recently noticed that all of my offline content (albums) keep disappearing and I today I have realised that this is triggered when...

user-removed

Not applicable

319 Views

1 replies

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Superuser Contribution Offline downloads not working

Why are my downloaded songs not available offline (using an android) !? Tried clearing data and cache and tried reinstalling the app...still not working and it's eating up my data

Newbie

Why are my downloaded songs not available offline (using an android) !? Tried clearing data and cache and tried reinstalling the app...still not working and it's eating up my data 😑

user-removed

Not applicable

347 Views

1 replies

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Superuser Contribution Songs missing green symbol

Im have premium and fot some reason most my songs lose the download symbol. But it does not give me the option to download them separately unless i hit downlpad over an album or playlist. Offline they will appear grayed out, but i can still play them...

Casual Listener

Im have premium and fot some reason most my songs lose the download symbol. But it does not give me the option to download them separately unless i hit downlpad over an album or playlist. Offline the...

user-removed

Not applicable

414 Views

1 replies

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Superuser Contribution Transferencia de datos detenida

Hola! Tengo un problema, le puse a mi telefono lg xscreen una tarjeta sd de 4 gb y realize el proceso para pasar la musica descargada con spotify a ella, todo empezo bien pero ahora lleva muchi tiempo trabado en el mismo punto, que se puede hacer?

Newbie

Hola! Tengo un problema, le puse a mi telefono lg xscreen una tarjeta sd de 4 gb y realize el proceso para pasar la musica descargada con spotify a ella, todo empezo bien pero ahora lleva muchi tiemp...

user-removed

Not applicable

638 Views

1 replies

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Superuser Contribution Música que não encontro

Pessoal alguém me ajuda, não encontro a música do apocalipse 16 - muita treta, tem no Spotify?

Newbie

Pessoal alguém me ajuda, não encontro a música do apocalipse 16 - muita treta, tem no Spotify?

user-removed

Not applicable

760 Views

1 replies

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Superuser Contribution I cannot remove Songs from my library

Spotify keeps telling me that i cannot safe more Songs because i already safed too much. But the problem here is that it is simply Not possible to remove songs. Whenever I remove one album or Song from the library it is already back the moment later....

Newbie

Spotify keeps telling me that i cannot safe more Songs because i already safed too much. But the problem here is that it is simply Not possible to remove songs. Whenever I remove one album or Song fr...

user-removed

Not applicable

342 Views

1 replies

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Superuser Contribution RAMONES Discography Request

Good day to everyone!Beatles discography is complete, Stones Discography complete,Zeppelin, pink Floyd... all complete discography, but The Ramones is missing some albums, this band deserves a full discography, I know probably its an arragement with ...

Casual Listener

Good day to everyone! Beatles discography is complete, Stones Discography complete,Zeppelin, pink Floyd... all complete discography, but The Ramones is missing some albums, this band deserves a full...

user-removed

Not applicable

1004 Views

1 replies

4 likes

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Superuser Contribution Cant play songs after tranfering to SD card

I have the premium account and I recently transfered my downloaded songs to the SD card I added to my Samsung s7....but now when I turn spotify to offline mode it does not play songs....Am I going to be able to still play downloaded music that I tran...

Newbie

I have the premium account and I recently transfered my downloaded songs to the SD card I added to my Samsung s7....but now when I turn spotify to offline mode it does not play songs.... Am I going ...

user-removed

Not applicable

401 Views

1 replies

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Superuser Contribution Verbindung nicht möglich beim Premiumkau f

Hallo liebe Community!Ich möchte mir seit einiger Zeit das Spotify Premium holen. Momentan ja 3 Monate für 99ct. Drücke ich in der App auf meinem Handy aber auf *Premium holen*, so kommt "Verbindung nicht möglich. Überprüfen sie ihre Einstellungen un...

Newbie

Hallo liebe Community! Ich möchte mir seit einiger Zeit das Spotify Premium holen. Momentan ja 3 Monate für 99ct. Drücke ich in der App auf meinem Handy aber auf *Premium holen*, so kommt "Verbindun...

user-removed

Not applicable

1066 Views

1 replies

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Downloads delete themselves

The playlists and albums I downloaded keep deleting themselves so that I have to use mobile data to listen to them on the go. This is really annoying since I am paying for this to hear music offline, not to use all my mobile data in just one week for...

Newbie

The playlists and albums I downloaded keep deleting themselves so that I have to use mobile data to listen to them on the go. This is really annoying since I am paying for this to hear music offline,...

bqpone

Newbie

417 Views

1 replies

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Superuser Contribution Default open app to playlists

Hi thereI use my Spotify app on the train so often have play from my downloaded playlists. Whenever I open the app it defaults to the home screen but of course that is no use to me since I'm playing music offline. Is there a way of setting the app to...

Casual Listener

Hi there I use my Spotify app on the train so often have play from my downloaded playlists. Whenever I open the app it defaults to the home screen but of course that is no use to me since I'm play...

angel0405

Newbie

914 Views

2 replies

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Não consigo baixar para ouvir offline

Boa tarde,Galero, eu to tentandp baixar uma playlist desde ontem, so que não dá certo... Aparece que o download foi concluindo a seta que indica fica verdinha, so que quando eu coloco modo offline a musica não reproduz. Eu não baixei nenhuma música a...

Visitor

Boa tarde, Galero, eu to tentandp baixar uma playlist desde ontem, so que não dá certo... Aparece que o download foi concluindo a seta que indica fica verdinha, so que quando eu coloco modo offline ...

Bittencourt

Spotify Star

62712 Views

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Problemas modo offline

Estou com problemas para reproduzir minha músicas offline no meu android. Eu tenho elas baixadas, a seta fica verde, porém tem muitas músicas que simplesmente não tocam, estou a alguns dias já com esse problema, tentei arrumar com ajuda do suporte pe...

Casual Listener

Estou com problemas para reproduzir minha músicas offline no meu android. Eu tenho elas baixadas, a seta fica verde, porém tem muitas músicas que simplesmente não tocam, estou a alguns dias já com es...

Bittencourt

Spotify Star

2229 Views

4 replies

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The music queued up ! help

does anyone know how to remove some of the songs that are queued up for example when I'm playing an album ? not through a playlist. before this I could add/remove songs from the play queue now it's just add ??! pls heeeelp

Newbie

does anyone know how to remove some of the songs that are queued up for example when I'm playing an album ? not through a playlist. before this I could add/remove songs from the play queue now it's j...

Joe

Community Legend

328 Views

1 replies

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Songs not playable

Hello, since i downgraded my account to free, i am not able to play a song, they are all marked in grey.But when i use the shuffle functions, it works!Any ideas?

Regular

Hello, since i downgraded my account to free, i am not able to play a song, they are all marked in grey. But when i use the shuffle functions, it works! Any ideas?

Joe

Community Legend

356 Views

1 replies

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Contact support

A mail or something to contact?

Regular

A mail or something to contact?

Usarnamed

Regular

487 Views

3 replies

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Superuser Contribution Spotify being unbelievably slow

My spotify is so slow atm. If I try click on any artist from the album screen it just shows "Go online to see the menu"... Constantly pauses music and on the app carries on the timer bar and then a minute or so later will unpause itself. I have a Sam...

Newbie

My spotify is so slow atm. If I try click on any artist from the album screen it just shows "Go online to see the menu"... Constantly pauses music and on the app carries on the timer bar and then a m...

rhymus

Music Fan

976 Views

4 replies

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