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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6396 Views

0 replies

7 likes

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Spotify shuffle

While using spotify my shuffle will not work. If I hit shuffle play it just goes to the first song and will play music like it's not on shuffle.

Casual Listener

While using spotify my shuffle will not work. If I hit shuffle play it just goes to the first song and will play music like it's not on shuffle.

MattSuda

Spotify Star

888 Views

9 replies

1 likes

  • 888 Views
  • 9 replies
  • 1 likes

Can't remove songs from playlist

i try to remove songs from my playlist. That's works for a moment, but some time later, all the songs back again... **bleep**? That's happened on Windows client and Android Client. Att,

Newbie

i try to remove songs from my playlist. That's works for a moment, but some time later, all the songs back again... **bleep**? That's happened on Windows client and Android Client.   Att,

cadmielp

Roadie

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Spotify Playing On Another Device

I have spotify installed on two android phones. I'm listening on one and then randomly the other one starts playing which stops it playing on the phone I am originally listening to it on. What's going on?

Music Fan

I have spotify installed on two android phones. I'm listening on one and then randomly the other one starts playing which stops it playing on the phone I am originally listening to it on. What's goin...

Vanterax

Roadie

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Spotify app is opening very slow on Android

Spotify is opening for about 2-3 seconds on Android. It should be opened immediately and load everything in a background. Just open a search screen immediately after an icon click and then load my songs, radio, popular and so on. It's just unacceptab...

Newbie

Spotify is opening for about 2-3 seconds on Android. It should be opened immediately and load everything in a background. Just open a search screen immediately after an icon click and then load ...

Steampunksum

Roadie

1684 Views

3 replies

0 likes

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  • 3 replies
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Download canzoni

Salve! È possibile scarica la musica da Spotify Premium direttamente sulla scheda sd invece che sul dispositivo in modo da ridurre il consumo di memoria interna? Grazie

Newbie

Salve! È possibile scarica la musica da Spotify Premium direttamente sulla scheda sd invece che sul dispositivo in modo da ridurre il consumo di memoria interna? Grazie

MattSuda

Spotify Star

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

How do I remove song from ALL area's of "your library"

I deleted a few songs from "all songs" in "my Library", but they are still in there respected playlists.... at the moment I have to go through each one of my playlists and remove the song multiple times in order to totally remove it from "my library"...

Regular

I deleted a few songs from "all songs" in "my Library", but they are still in there respected playlists.... at the moment I have to go through each one of my playlists and remove the song multiple ti...

justinewin_

Roadie

358 Views

1 replies

0 likes

  • 358 Views
  • 1 replies
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I rearrange tracks in my playlist but they jumps back to their former place.

I use my PC to rearrange the tracks in my playlist but for some reason they don't remain in their new position but jumps back their former place. Very annoying.When I compare the same playlist in my android samsung and PC the tracknumber i different....

Regular

I use my PC to rearrange the tracks in my playlist but for some reason they don't remain in their new position but jumps back their former place. Very annoying. When I compare the same playlist in...

Joe

Community Legend

1258 Views

8 replies

0 likes

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  • 8 replies
  • 0 likes

Unplayable Songs

I'm pretty upset right now. I'm a Premium user but there are certain songs that I am still unable to play to. I've read some forums & followed the solutions but it didn't seemed to work for me i.e clean reinstallation on Android. I can't do that on m...

Casual Listener

I'm pretty upset right now. I'm a Premium user but there are certain songs that I am still unable to play to. I've read some forums & followed the solutions but it didn't seemed to work for me i....

fncat

Casual Listener

1210 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution Mi musica esta acelerada

Mi musica se escucha muy acelerada, casi como si fuera de esas ediciones "versión alvin y las ardillas".No se a que se deba, de pronto lo inicie y ya se escuchaba así.

Newbie

Mi musica se escucha muy acelerada, casi como si fuera de esas ediciones "versión alvin y las ardillas". No se a que se deba, de pronto lo inicie y ya se escuchaba así.

Maria_B

Moderator

5405 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can't Add Songs to Playlist?

I'm using the latest version of Spotify for Android and every time I try and add a song to one of my playlists the app simply closes the overlay for the song that comes up after pressing the ...The overlay closes as if I haven't clicked on it at all ...

Newbie

I'm using the latest version of Spotify for Android and every time I try and add a song to one of my playlists the app simply closes the overlay for the song that comes up after pressing the ... The...

Joe

Community Legend

434 Views

1 replies

0 likes

  • 434 Views
  • 1 replies
  • 0 likes

Can't Use My Options

Ever since I updated the app on Android, every time I view the options for a song, it won't actually perform whatever action I choose (adding to a playlist, viewing artist, etc.) Any suggestions?

Casual Listener

Ever since I updated the app on Android, every time I view the options for a song, it won't actually perform whatever action I choose (adding to a playlist, viewing artist, etc.) Any suggestions?

Joe

Community Legend

286 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Spotify crashes when opening playlist in a folder

Hi, the Spotify app crashes on my Android device when I try to open a playlist within a folder. The folder was created with the windows desktop app (1.0.52.725.g943b26a8). This issue accured since the last update of the Android app (I guess). Already...

Newbie

Hi,   the Spotify app crashes on my Android device when I try to open a playlist within a folder. The folder was created with the windows desktop app (1.0.52.725.g943b26a8).   This issu...

rocnbol

Regular

5704 Views

7 replies

5 likes

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  • 7 replies
  • 5 likes

Superuser Contribution Downloaded songs not playing and songs need to be manually changed after one ends

Within the last couple days, Spotify has not allowed me to play any of my downloaded songs even though they show as downloaded. Also even though I have Auto play and Gapless Playback enabled, songs require me to manually skip or change to continue to...

Newbie

Within the last couple days, Spotify has not allowed me to play any of my downloaded songs even though they show as downloaded. Also even though I have Auto play and Gapless Playback enabled, songs r...

Maria_B

Moderator

1440 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

How to keep widget and remove Album art from Lock Screen

Everybody who walks by my desk sees the album art of the song I'm listening, too often inappropiate images for a work desk. People believe that's my ScreenSaverIt's not acceptable that Spotify makes the user remove also the widget if you don't want t...

Newbie

Everybody who walks by my desk sees the album art of the song I'm listening, too often inappropiate images for a work desk. People believe that's my ScreenSaver It's not acceptable that ...

839 Views

0 replies

5 likes

  • 839 Views
  • 0 replies
  • 5 likes

Not all songs in playlist

Hey, I recently created a playlist with around 200+ songs in it on my Windows PC. When I am on my PC the playlist and songs are all there. My issue is with my Android phone, when I go into the playlist on the phone there are only 17 of the 200+ songs...

Regular

Hey,   I recently created a playlist with around 200+ songs in it on my Windows PC. When I am on my PC the playlist and songs are all there.   My issue is with my Android phone, wh...

Joe

Community Legend

1226 Views

7 replies

0 likes

  • 1226 Views
  • 7 replies
  • 0 likes

All music undownloading.

Hi , I'm very new here and have started paying for spotify and when it works how it should I have a fantastic experience.Now my problem is I have to keep downloading over 500 songs as on my galaxy s7 edge it keeps u downloading. I've seen a few posts...

Newbie

Hi , I'm very new here and have started paying for spotify and when it works how it should I have a fantastic experience. Now my problem is I have to keep downloading over 500 songs as on my galax...

MartinStoichkov

Community Legend

305 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Getting music Spotify don't have on to phone and listen to it

The problem is that I have added a song to a playlist and downloaded it on my phone (worked three times before) but it will not download it so I can listen to it. Why don't they make local files on phones so you don't have listen form to places

Newbie

The problem is that I have added a song to a playlist and downloaded it on my phone (worked three times before) but it will not download it so I can listen to it.   Why don't they make local f...

Maria_B

Moderator

252 Views

1 replies

0 likes

  • 252 Views
  • 1 replies
  • 0 likes

Cannot reorder tracks in playlist

How do you reorder tracks in a spotify playlist? I've read other threads but I have no "Edit" option, no way to filter columns, etc as mentioned in those threads. This is a VERY basic funtionality and I want it. Thanks

Regular

How do you reorder tracks in a spotify playlist?   I've read other threads but I have no "Edit" option, no way to filter columns, etc as mentioned in those threads.   This is a VERY bas...

Borowscy

Music Fan

647 Views

2 replies

1 likes

  • 647 Views
  • 2 replies
  • 1 likes

Car mutes when pausing tracks

Hello all I have Spotify Premium on my Android device, and I am driving on Seat Ibiza 2016 model.My phone connected to the car integrated audio system using Bluetooth. Every time when i'm pausing the track being played, to hear something else (e.g. W...

Visitor

Hello all   I have Spotify Premium on my Android device, and I am driving on Seat Ibiza 2016 model. My phone connected to the car integrated audio system using Bluetooth.   Every time ...

Gmwhiteh

Newbie

981 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spofify on Vivo V5

Hi Spotify,I am using Vivo V5, within spotify apps I couldnt see equalizer on it. Also, i want spotify to appear on my lock screen? Can you fix this?

Newbie

Hi Spotify, I am using Vivo V5, within spotify apps I couldnt see equalizer on it. Also, i want spotify to appear on my lock screen? Can you fix this?

923 Views

0 replies

0 likes

  • 923 Views
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