Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

387240 Views

545 replies

34 likes

Account
Free
  • 387240 Views
  • 545 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8038 Views

0 replies

7 likes

  • 8038 Views
  • 0 replies
  • 7 likes

Spotify ignoring subwoofer channel on 2.1 audio systems

I have Android (version 4.4.4) car radio with 2.1 channel audio system.Spotify ignoring subwoofer channel and play only normal 2.0 stereo.It also ignore system default EQ.This is problem of Spotify app, not Android or hardware of the car stereo.Pleas...

Newbie

I have Android (version 4.4.4) car radio with 2.1 channel audio system. Spotify ignoring subwoofer channel and play only normal 2.0 stereo. It also ignore system default EQ. This is problem of Spo...

661 Views

0 replies

2 likes

  • 661 Views
  • 0 replies
  • 2 likes

Music Suddenly Stops

Hi,I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happen again and again, until I restart the phone. It will t...

Visitor

Hi, I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happe...

user-removed

Not applicable

10387 Views

15 replies

2 likes

  • 10387 Views
  • 15 replies
  • 2 likes

Bug report: Music's name changed

The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers".Fix this please. Thank you.

Newbie

The album Crimson Thunder, Hammerfall is with 3 songs that the name are changed: "The unforgiving blade", "Angel of Mercy" and "Trailblazers". Fix this please. Thank you.

352 Views

0 replies

0 likes

  • 352 Views
  • 0 replies
  • 0 likes

Solved!! Local files doesn't transfer to Android

Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another device with android 7.1.2 gave the same problem. Please, someone can help...

Visitor

   Hello everyone, I'm having problems trying transfer local files(.mp3 on Windows 10) to my smartphone, the files doesn't download. I use android 6.0 and when I tested on another dev...

Joe

Community Legend

1441 Views

3 replies

0 likes

Android 6.0
Android 7.1
Windows 10
  • 1441 Views
  • 3 replies
  • 0 likes

Advertisement freezes the app?

I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is finished at 20 seconds, this app kinda freezes, it does...

Newbie

I am a spotify free user so it's usual that my spotify shows me ads, but now when a certain advertisement came, it doesn't have sound even tho the time indicator goes forward. And when the ad is fini...

521 Views

0 replies

0 likes

  • 521 Views
  • 0 replies
  • 0 likes

Issue casting to Chromecast Audio - music just stops playing

I did a search and found a few mentions but is this a known issue?I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Audio the streaming stops. Sometimes it will play again ...

Newbie

I did a search and found a few mentions but is this a known issue? I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Aud...

melingaok

Newbie

1554 Views

1 replies

3 likes

  • 1554 Views
  • 1 replies
  • 3 likes

Comercials

I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??

Casual Listener

I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??

Joe

Community Legend

662 Views

4 replies

0 likes

  • 662 Views
  • 4 replies
  • 0 likes

Songs in playlist greyed out but can play album songs

Hi, On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this? Regards,Gijsbert

Newbie

Hi,   On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this?   R...

305 Views

0 replies

0 likes

  • 305 Views
  • 0 replies
  • 0 likes

My Home Audio system starter when im out of Wi-Fi

I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in home, when I started aplication for example in work a...

Newbie

I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in ho...

303 Views

0 replies

0 likes

  • 303 Views
  • 0 replies
  • 0 likes

Sound stops

The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing again.

Newbie

The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing agai...

514 Views

0 replies

0 likes

  • 514 Views
  • 0 replies
  • 0 likes

Won't shuffle artists!

Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album..Please help, this cant be right..

Newbie

Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album.. Please help, this cant be right..

382 Views

0 replies

0 likes

  • 382 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recommended songs is stuck to reggae

My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now and after 100 refreshes it is still reggae only. It i...

Casual Listener

My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now an...

harrythebarrel

Casual Listener

570 Views

2 replies

0 likes

  • 570 Views
  • 2 replies
  • 0 likes

Premium Family kündigen

Hey,ich hoffe, dass mir hier einer weiterhelfen kann.Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ich nur noch Musik höre und er nicht mehr mit unterwegs i...

Visitor

Hey, ich hoffe, dass mir hier einer weiterhelfen kann. Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ic...

Maxim

Spotify Star

6388 Views

1 replies

0 likes

  • 6388 Views
  • 1 replies
  • 0 likes

Downloaded music stops working if not connected to the internet

Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.

Newbie

Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.

253 Views

0 replies

0 likes

  • 253 Views
  • 0 replies
  • 0 likes

Local files greyed out

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. I've already tried restarting my phone, and uninsta...

Casual Listener

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. ...

AbhisheksGreen

Casual Listener

778 Views

2 replies

0 likes

  • 778 Views
  • 2 replies
  • 0 likes

Local Files won't play on android

So, this is an issue you've probably heard before. I have a playlist full of local files on my Mac and I'm unable to play some of them -- not all, only some -- on my phone, and they're all greyed out. Before you tell me to try uninstalling and reinst...

Casual Listener

So, this is an issue you've probably heard before. I have a playlist full of local files on my Mac and I'm unable to play some of them -- not all, only some -- on my phone, and they're all greyed out...

285 Views

0 replies

0 likes

  • 285 Views
  • 0 replies
  • 0 likes

How do I disconnect my desktop and mobile app?

For some reason I can't seem to find what should be the simple option of not having my mobile phone show me what my spotify is playing on my desktop. Right now my mobile phone is constantly showing the spotify app on my lockscreen as if the music was...

Music Fan

For some reason I can't seem to find what should be the simple option of not having my mobile phone show me what my spotify is playing on my desktop. Right now my mobile phone is constantly showing t...

384 Views

0 replies

0 likes

  • 384 Views
  • 0 replies
  • 0 likes

Cant download songs with premium

I have spotify premium, yet the option to download songs or listen to them with high-quality streaming is greyed out on the spotify app. I tried reinstalling the app but no luck

Newbie

I have spotify premium, yet the option to download songs or listen to them with high-quality streaming is greyed out on the spotify app. I tried reinstalling the app but no luck

Joe

Community Legend

341 Views

1 replies

0 likes

  • 341 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing and stops playing

Help! I just got a brand new moto G5 plus and been using Spotify premium for more than a year but with this new device the app stops itself every now and then. Even with songs I downloaded to listen offline, it plays one second and then stops itself....

Newbie

Help! I just got a brand new moto G5 plus and been using Spotify premium for more than a year but with this new device the app stops itself every now and then. Even with songs I downloaded to listen ...

Joe

Community Legend

545 Views

1 replies

0 likes

  • 545 Views
  • 1 replies
  • 0 likes

WTF just happened? All my synced playlists for offline listening is gone!

When I opened the Spotify app on my Galaxy S4 today I was prompted to create an new account or logg in to an existing account. I thought it was strange since I never have logged out. I tapped on the login link and then Spotify logged me directly in t...

Gig Goer

When I opened the Spotify app on my Galaxy S4 today I was prompted to create an new account or logg in to an existing account. I thought it was strange since I never have logged out. I tapped on the ...

overload1

Newbie

2125 Views

12 replies

3 likes

  • 2125 Views
  • 12 replies
  • 3 likes