Problems in the audio with any song. Crunching and distortion at any volume level

[Fitgub]

Hi guys. I have problems with the audio of the songs I listen to. Since the last update 8.4.18.743 armV7, every time I play a song after a few seconds at any sound level, there will be noises such as crunches and distortion in the audio. My headphones are not the problem as I tried with more music streaming services and the poor in other applications and other devices and it works perfectly at any volume level. I have a cell phone Samsung Galaxy J710 (2016). I hope someone can give me a hand. Greetings.

[Aimee_T]

Hey @Fitgub, we welcome you to our Spotify Community!

The best option is to try a clean reinstall on your Samsung Galaxy. You can do it by following the steps here. 

Take care 🙂

[Tariq]

Had the same problem with the Note 5. Reinstalling seems like it fixed the problem, thanks!

Edit: didn't completely solve it still some random noises happening, but less than before.

[msvanderzon]

Having the exact same problem since I switched to another subscription. Even after updating and reinstalling the Spotify app the problem remains the same. The noises barely make it possible to listen to my music. I hope someone can help us out!

[romanloyadj]

Se sigue presentando la falla se escucha fatal ya sea bluetooth o via normal se escucha tronidos (crunching and distortion) ya reinstale el programa continua de la misma manera. Esta falla solo es en la misma aplicacion. marca Samsung A5 2017 SM-A520F version del programa 8.4.21.508 armv7 cuenta romanloyadj romanloya@gmail.com 0446565800066

[ephesus]

I have the same problem on my note 5. Reinstalling didnt help. It is impossible to listen and enjoy music. Please help us fix this problem

[stedotmartin]

I have this issue too, Not good, always waiting for the next crunch. 

Samsung Galazy S6 EDGE + Android Version 7.0

On a side note it just took me about 15 pages of Captcha to prove i'm a human to post this. Im a premium subscriber why would you be taking money from a Robot.

[Mirc]

I have the same problem, Galaxy S6, latest version of Android installed. Reinstalling did not completely fix the problem. It still happens from time to time...

[Mirc]

It only happens when the phone is locked. For as long as I use the phone and the screen is not locked, audio is fine. Once I lock the screen, the audio starts to break up.