Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1561 Views

0 replies

6 likes

  • 1561 Views
  • 0 replies
  • 6 likes

Spotify on separate device interrupting

I often use spotify to play music at my apartment. It's often playing in the background for my wife and I to enjoy or sometimes even for our dogs while I'm away. Occasionally I want to listen to a podcast on my phone but still leave spotify playing o...

Casual Listener

I often use spotify to play music at my apartment. It's often playing in the background for my wife and I to enjoy or sometimes even for our dogs while I'm away. Occasionally I want to listen to a po...

atlphenom

Casual Listener

1183 Views

2 replies

0 likes

  • 1183 Views
  • 2 replies
  • 0 likes

Solved!! "No storage area found"

Hi,Lately I've been having some trouble when opening spotify. Whenever I open it, it notifies me that there is "no storage area found". I've tried different solutions like uninstalling the app, removing the file android/data/com.spotify, I've cleared...

Casual Listener

Hi, Lately I've been having some trouble when opening spotify. Whenever I open it, it notifies me that there is "no storage area found". I've tried different solutions like uninstalling the app, r...

arthilew

Newbie

81230 Views

77 replies

12 likes

storage
  • 81230 Views
  • 77 replies
  • 12 likes

Problem with Spotify

Every time after I download the songs and close the application and open again it appears that the songs are not downloaded and I just downloaded all. Please, help me

Newbie

Every time after I download the songs and close the application and open again it appears that the songs are not downloaded and I just downloaded all. Please, help me 

331 Views

0 replies

0 likes

  • 331 Views
  • 0 replies
  • 0 likes

Radio interface on playlists

Hi. This is hard to explain, so I could'nt google the solution. I've recently got a new phone (Moto E4, Android 7.1.1, Spotify 8.4.35.152 armV7) and I have Spotify premium, family plan. When I try to play one of my private playlists I get the radio i...

Casual Listener

Hi. This is hard to explain, so I could'nt google the solution. I've recently got a new phone (Moto E4, Android 7.1.1, Spotify 8.4.35.152 armV7) and I have Spotify premium, family plan. When I try to...

582 Views

0 replies

0 likes

Android
bugs
Premium
  • 582 Views
  • 0 replies
  • 0 likes

album art not displaying correctly

Hi allI am using android auto via Samsung galaxy s8 connected via usb to my Kia optima Sportwagon 2017. When running Spotify it cuts off the top part of the album art. Any ideas or suggestions to resolve this. Please see attachment.

Newbie

Hi all I am using android auto via Samsung galaxy s8 connected via usb to my Kia optima Sportwagon 2017. When running Spotify it cuts off the top part of the album art. Any ideas or suggestions to r...

774 Views

0 replies

1 likes

  • 774 Views
  • 0 replies
  • 1 likes

Play music folder

I dont found the option to play a folder.I can in desktop app but not in android.

Newbie

I dont found the option to play a folder. I can in desktop app but not in android.

241 Views

0 replies

0 likes

  • 241 Views
  • 0 replies
  • 0 likes

Albums not downloading

I can't seem to download full albums anymore. Even my original albums that I have downloaded now only have 2 or 3 songs available to play. Has this happened to anyone else?

Newbie

I can't seem to download full albums anymore. Even my original albums that I have downloaded now only have 2 or 3 songs available to play. Has this happened to anyone else?

Ace_84

Newbie

797 Views

2 replies

1 likes

  • 797 Views
  • 2 replies
  • 1 likes

Trouble Playing any album or song

Hey yall. I downloaded Spotify on my Android yesterday and when I search a particular song / album on the search bar, it refuses to play at all. Screenshot below. Please help.

Newbie

Hey yall. I downloaded Spotify on my Android yesterday and when I search a particular song / album on the search bar, it refuses to play at all. Screenshot below. Please help.

user-removed

Not applicable

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Spotify app no longer connects

Over the last week or so, my Spotify for Android app has become pretty much unusable. It no longer reliably reaches the Home or Browse tabs, it just gives a nondescript error that "something went wrong." For a couple of days I could fix it by restart...

Regular

Over the last week or so, my Spotify for Android app has become pretty much unusable.  It no longer reliably reaches the Home or Browse tabs, it just gives a nondescript error that "something we...

Squeak21

Regular

325 Views

1 replies

0 likes

  • 325 Views
  • 1 replies
  • 0 likes

Almacenamiento FALSO SD

Hola, quiero informar de un problema que hace dificil disfrutar la aplicacion, nuevamente el Almacenamiento.A mi si me aparece el cambiar Almacenamiento a Micro SD, el problema viene cuando descargo mi musica, ya que utiliza la micro SD, Y TAMBIEN LA...

Newbie

Hola, quiero informar de un problema que hace dificil disfrutar la aplicacion, nuevamente el Almacenamiento. A mi si me aparece el cambiar Almacenamiento a Micro SD, el problema viene cuando descarg...

agustinmass95

Newbie

501 Views

2 replies

2 likes

  • 501 Views
  • 2 replies
  • 2 likes

Put your music songs in a playlist

Is there a way on the app to put every song in my "your music" in a playlist?

Newbie

Is there a way on the app to put every song in my "your music" in a playlist?

348 Views

0 replies

0 likes

  • 348 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Closing when opening other apps.

My spotify closes when I try to open other apps like Snapchat or a game where I want the music in the background. How do I keep Spotify on while using other apps that use/record sound as well?

Newbie

My spotify closes when I try to open other apps like Snapchat or a game where I want the music in the background.   How do I keep Spotify on while using other apps that use/record sound as wel...

tony1278

Music Fan

20128 Views

2 replies

0 likes

  • 20128 Views
  • 2 replies
  • 0 likes

Playlist gone after changing to new phone

Please help, my playlist is gone after changing to new phone. Was on premium subscription. Cant find my playlist anymore ever since I've login again. Please help.

Visitor

Please help, my playlist is gone after changing to new phone. Was on premium subscription. Cant find my playlist anymore ever since I've login again.    Please help.

avahofmann

Music Fan

780 Views

3 replies

0 likes

  • 780 Views
  • 3 replies
  • 0 likes

Albums won't download completely

About half of the albums I have downloaded now have a random amount of songs missing from them. If I search the album and click on it the songs are there and I can listen to them, but they won't download to my phone. I haven't really changed my usage...

Casual Listener

About half of the albums I have downloaded now have a random amount of songs missing from them.  If I search the album and click on it the songs are there and I can listen to them, but they won'...

Dandroid4

Casual Listener

1161 Views

2 replies

0 likes

  • 1161 Views
  • 2 replies
  • 0 likes

Onkyo DP X1A

Does the Spotify app for this portable digital music player allow one to listen to music offline?

Newbie

Does the Spotify app for this portable digital music player allow one to listen to music offline?

1142 Views

0 replies

2 likes

  • 1142 Views
  • 0 replies
  • 2 likes

Android homescreen widget is semi-useless as it is now?

Currently on Galaxy S7 Edge but have encountered this issue in several android phones. The widget goes blank after a while if music is not playing. This may be related to android ram management but Spotify should make it persistent (only the homescre...

Casual Listener

Currently on Galaxy S7 Edge but have encountered this issue in several android phones. The widget goes blank after a while if music is not playing. This may be related to android ram management but S...

naroslife

Casual Listener

8845 Views

8 replies

5 likes

  • 8845 Views
  • 8 replies
  • 5 likes

Spotify app Android keeps crashing

My Spotify app keeps crashing when I start it. I have the latest update and also running on Android 7.1.1 on my OnePlus 5T. The app starts and close after 3 seconds.

Casual Listener

My Spotify app keeps crashing when I start it. I have the latest update and also running on Android 7.1.1 on my OnePlus 5T. The app starts and close after 3 seconds. 

Willypete

Newbie

5237 Views

8 replies

2 likes

  • 5237 Views
  • 8 replies
  • 2 likes

Spotify licensing just took a dump

This morning I was suprised to learn, by accident, that a LOT of my playlists' songs are greyed out and no longer playable. Most notably Billy Idol and The Mavericks have several songs that I can no longer play, presumably because Spotify has gotten ...

Regular

This morning I was suprised to learn, by accident, that a LOT of my playlists' songs are greyed out and no longer playable.  Most notably Billy Idol and The Mavericks have several songs that I c...

325 Views

0 replies

1 likes

  • 325 Views
  • 0 replies
  • 1 likes

Cannot use spotify to play music on my smartwatch

Spotify is reliant on my phone i cant play music through the smart watch or devices conectrd to it. Maybe im missing something please write back.

Casual Listener

Spotify is reliant on my phone i cant play music through the smart watch or devices conectrd to it. Maybe im missing something please write back.

Jokin1

Casual Listener

4534 Views

5 replies

0 likes

  • 4534 Views
  • 5 replies
  • 0 likes

Spotify does not open on my Samsung S8+

Spotify was working fine up until a couple of days ago. Now when I try to open the app it just shows a black screen with the options at the bottom but none of the buttons work.

Newbie

Spotify was working fine up until a couple of days ago.  Now when I try to open the app it just shows a black screen with the options at the bottom but none of the buttons work. 

228 Views

0 replies

0 likes

  • 228 Views
  • 0 replies
  • 0 likes