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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395129 Views

546 replies

35 likes

Account
Free
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8401 Views

0 replies

7 likes

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Solved!! Ad Glitch

An ad attempted to start playing, however it froze and there's no way to get out of it. I can hit the play button, but the only thing that moves is the time bar thing at the bottom, no sound or picture. Once it gets to the 'end' of the ad, it just st...

Casual Listener

An ad attempted to start playing, however it froze and there's no way to get out of it. I can hit the play button, but the only thing that moves is the time bar thing at the bottom, no sound or pictu...

Ash419

Casual Listener

13374 Views

5 replies

0 likes

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Store playlist on my sd card

Hi everyone, I have a problem, I can't store my play list (4gb) on my sd card because I don't have the option to choose the folder on the spotty settings on my Huawei p9 lite (android). I don't want my playlist store on my internal storage, please he...

Regular

Hi everyone, I have a problem, I can't store my play list (4gb) on my sd card because I don't have the option to choose the folder on the spotty settings on my Huawei p9 lite (android).   I do...

Angelous0204

Regular

1459 Views

7 replies

0 likes

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saving music on SD Card

I've recently bought a new SD Card because I was running out of space in my phone. since I've a lot of music on my account I decided to move it to the external storage so I could free some space in the internal one. but since I've moved the songs, th...

Newbie

I've recently bought a new SD Card because I was running out of space in my phone. since I've a lot of music on my account I decided to move it to the external storage so I could free some space in t...

444 Views

0 replies

0 likes

sd card
storage
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Storage issues

Hi, I've an Huawei P9 Lite and I can't move my offline downloads on the SD card. Otherwise on an Huawei P10 Lite i can do it. My question is: why? Why in my phone I can't move it and in a new phone I can do it? Hope that anybody can help me because I...

Newbie

Hi, I've an Huawei P9 Lite and I can't move my offline downloads on the SD card. Otherwise on an Huawei P10 Lite i can do it. My question is: why? Why in my phone I can't move it and in a new phone I...

417 Views

0 replies

0 likes

  • 417 Views
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Carpeta de Descarga

Antes me permitia configurar donde almacenar mi descarga. Por inconvenientes con mi equipo, lo reinicie a modo de fabrica y cuando volvi a instalar la aplicacion la opcion ya no figura. Ya no se puede elegir donde descargar?

Newbie

Antes me permitia configurar donde almacenar mi descarga. Por inconvenientes con mi equipo, lo reinicie a modo de fabrica y cuando volvi a instalar la aplicacion la opcion ya no figura. Ya no se pued...

user-removed

Not applicable

1484 Views

1 replies

0 likes

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Google Assistant keeps asking me to sign in with the same account, even though I have. What gives?

I activate Google assistant and ask it to play a song on Spotify. It says okay, playing song X by Band on Spotify. Then it asks me to sign into Spotify with the same account as Google Assistant. I sign into Spotify with my email that I use on Google,...

Newbie

I activate Google assistant and ask it to play a song on Spotify. It says okay, playing song X by Band on Spotify. Then it asks me to sign into Spotify with the same account as Google Assistant. I si...

1268 Views

0 replies

0 likes

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My premium account doesnt work, but they keep removing the money of my bank monthly.

My premium account suddenly doesnt work, but they monthly keep removing 10 euro of my bank. I hope this can be fixed, otherwise i would gladly filled a complain.

Newbie

My premium account suddenly doesnt work, but they monthly keep removing 10 euro of my bank. I hope this can be fixed, otherwise i would gladly filled a complain.

Joe

Community Legend

469 Views

1 replies

0 likes

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  • 1 replies
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Google Assistant integration with Spotify

I just got my new Samsung Galaxy S8 Plus. Wondering if anybody else is having an issue with Google Assistant integration with Spotify. When I tell Google Assistant to play a song it's sometimes open Spotify but it never plays the song. Hope someone c...

Newbie

I just got my new Samsung Galaxy S8 Plus. Wondering if anybody else is having an issue with Google Assistant integration with Spotify. When I tell Google Assistant to play a song it's sometimes open ...

Joe

Community Legend

629 Views

1 replies

1 likes

  • 629 Views
  • 1 replies
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Won't skip tracks on Android Auto

Since yesterday Android Auto has a different set of buttons when in the player view, and will only play about 5 or 6 songs before not allowing you to skip any more tracks.

Newbie

Since yesterday Android Auto has a different set of buttons when in the player view, and will only play about 5 or 6 songs before not allowing you to skip any more tracks.

1005 Views

0 replies

0 likes

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BUG-ANDROID Incorrect storage report causing full internal memory

Spotify app is set to download all files to external SD card *and does so correctly as seen in external SD storage space Android UI still reporting that internal memory space being taken up by Spotify files (the same files that are actually being sto...

Visitor

Spotify app is set to download all files to external SD card *and does so correctly as seen in external SD storage space   Android UI still reporting that internal memory space being taken up ...

1636 Views

0 replies

3 likes

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Spotify app looses the ability to connect to internet

Hi, I'm having trouble with Spotify app. Happened twice already in last 10 days or so. I'm listening to some music, when it stops playing and says I'm offline and it simply ignores the fact the internet runs on my phone with no problem at all. I can ...

Newbie

Hi, I'm having trouble with Spotify app. Happened twice already in last 10 days or so. I'm listening to some music, when it stops playing and says I'm offline and it simply ignores the fact the inter...

NgWengHim99

Newbie

868 Views

1 replies

1 likes

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  • 1 replies
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Play on demand

Hi im a free spotify user who uses andriod who got it a few days ago but what im worried is the "play on demand"free.I can play any song on the playlist and can fast forward or rewind it but I still gets ads and uses my data.will i be charge for usin...

Visitor

Hi im a free spotify user who uses andriod who got it a few days ago but what im worried is the "play on demand"free.I can play any song on the playlist and can fast forward or rewind it but I still ...

932 Views

0 replies

0 likes

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Spotify Update: Offline Playlists gone

Samsung S7 + Android 7.0:Everytime Spotify makes is updated, it changes the storage back to phone storage. Due to that no playlist is offline anymore, because it doesn't seem to recognise it's files on the sd card. And I have to download every playli...

Newbie

Samsung S7 + Android 7.0: Everytime Spotify makes is updated, it changes the storage back to phone storage. Due to that no playlist is offline anymore, because it doesn't seem to recognise it's file...

elfranchu

Casual Listener

874 Views

2 replies

0 likes

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Downloaded music is not available offline

For some reason when I try and play music that is supposed to have downloaded, it is not available offline. It should play music stored on the SD card.. but it has not been the case for me. Anyone know why? Also, how do I separate interaction between...

Casual Listener

For some reason when I try and play music that is supposed to have downloaded, it is not available offline. It should play music stored on the SD card.. but it has not been the case for me. Anyone kn...

elfranchu

Casual Listener

1063 Views

2 replies

0 likes

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  • 2 replies
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Downloaded songs have been deleted continually by spotify

I've been continuously downloading my songs on my premium account but recently my songs have been deleted twice in a week and I have to download them over and over again, it's like 5 gigas at a time, I'm downloading them in my sd card, in past the pr...

Casual Listener

I've been continuously downloading my songs on my premium account but recently my songs have been deleted twice in a week and I have to download them over and over again, it's like 5 gigas at a time,...

muratunver99

Casual Listener

760 Views

2 replies

2 likes

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Spotify on Android Auto hangs on listing albums

Hallo,since the last update to Spotify, the Spotify album list in Android Auto doesn't load anymore but hangs with the spinning "wait" circle. I waited for more than 10 minutes, but nothing showed up. Album list in the normal Spotify app works as usu...

Casual Listener

Hallo, since the last update to Spotify, the Spotify album list in Android Auto doesn't load anymore but hangs with the spinning "wait" circle. I waited for more than 10 minutes, but nothing showed ...

Frank79

Casual Listener

1990 Views

7 replies

11 likes

  • 1990 Views
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  • 11 likes

Downloading isn't working

For some reason I can no longer download to listen offline. My bf can so I know it's not our Internet or account. I don't think I've exceeded the number of songs I'm allowed. I'd like to know how I can check this. I've tried deleting songs and still ...

Casual Listener

For  some reason I can no longer download to listen offline. My bf can so I know it's not our Internet or account. I don't think I've exceeded the number of songs I'm allowed. I'd like to know h...

TheBrickSlayer

Roadie

900 Views

1 replies

1 likes

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UNable to choose specific songs

Just downloaded the Spotify app for Android on an Asus Zenfone 5 running android 4.4.2 Works fine BUT it won't let me choose songs to play specifically. On playlists it shows the titles of songs in mute mode. It will only allow me to play songs on SH...

Casual Listener

Just downloaded the Spotify app for Android on an Asus Zenfone 5 running android 4.4.2   Works fine BUT it won't let me choose songs to play specifically. On playlists it shows the titles of...

yaboirowan

Newbie

26566 Views

12 replies

0 likes

Android
asia
asus
asus zenfone
choosing songs
zenfone 5
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I can't sort by artist in my library

Hi, I just started using Spotify so I might just be doing something wrong but when I use Spotify on my laptop (Macbook Air), I can go to my library and sort it all by artist, which is the way I prefer, it's what I'm used to. But when I use Spotify on...

Newbie

Hi,   I just started using Spotify so I might just be doing something wrong but when I use Spotify on my laptop (Macbook Air), I can go to my library and sort it all by artist, which is the wa...

510 Views

0 replies

0 likes

  • 510 Views
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Massive data usage on Android

Hi all. I found this topic under the iPhone category but the solution was to reinstall.Not only did I do that several times but I also happened to get a new phone. I have filed a case with spotify,, but no answers. Besides, users can be the most help...

Casual Listener

Hi all. I found this topic under the iPhone category but the solution was to reinstall. Not only did I do that several times but I also happened to get a new phone.   I have filed a case with...

Troydmb17

Casual Listener

1399 Views

4 replies

0 likes

  • 1399 Views
  • 4 replies
  • 0 likes