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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5218 Views

0 replies

6 likes

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Solved!! Spotify not downloading

Solved! See solution below: Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, reinstalled the app and I have 18GB of room so I can't see why it's not ...

Casual Listener

Solved! See solution below:   Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, reinstalled ...

Robertjltaylor

Casual Listener

20747 Views

1 replies

0 likes

downloading
Google Pixel
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Sudden spike of Data usage in one day (~6Gb)

Hi community, I've been activiely using spotify almost every day, with extreme stream quality set. i rarely download albums and i always make sure it never downloads on mobile data. Each month i use around 5-6gbs of data from streaming. yesterday spo...

Newbie

Hi community,   I've been activiely using spotify almost every day, with extreme stream quality set. i rarely download albums and i always make sure it never downloads on mobile data. Each mon...

787 Views

0 replies

2 likes

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Superuser Contribution Problems in the audio with any song. Crunching and distortion at any volume level

Hi guys. I have problems with the audio of the songs I listen to. Since the last update 8.4.18.743 armV7, every time I play a song after a few seconds at any sound level, there will be noises such as crunches and distortion in the audio. My headphone...

Casual Listener

Hi guys. I have problems with the audio of the songs I listen to. Since the last update 8.4.18.743 armV7, every time I play a song after a few seconds at any sound level, there will be noises such as...

Mirc

Casual Listener

5630 Views

8 replies

3 likes

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  • 8 replies
  • 3 likes

Spotify is completely killing my battery

I've been a Spotify subscriber for a few weeks and got the app for my phone. Ever since, my battery performance is horrible and I can no longer make it through the day without charging. When I look at the stats, Spotify is consuming far more battery ...

Newbie

I've been a Spotify subscriber for a few weeks and got the app for my phone. Ever since, my battery performance is horrible and I can no longer make it through the day without charging. When I look a...

8Soks

Newbie

901 Views

1 replies

0 likes

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Music starts, briefly stops, then plays again

At the start of every song when I skip track, the song will play for half a second, stop for a second then continue playing as normal, I can deal with this but it is extremely irritating.

Newbie

At the start of every song when I skip track, the song will play for half a second, stop for a second then continue playing as normal, I can deal with this but it is extremely irritating.

madatyou

Casual Listener

947 Views

3 replies

0 likes

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Modify download time feature

Hi, It would be really great if we could modify the time our downloads sync if on wifi/cellular. I would much rather have my downloads updates at midnight while I'm sleeping instead of the middle of the day. I don't see the feature to download at a c...

Casual Listener

Hi,   It would be really great if we could modify the time our downloads sync if on wifi/cellular. I would much rather have my downloads updates at midnight while I'm sleeping instead of the m...

732 Views

0 replies

3 likes

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Spotify doesn't work on mobile

Hello,I moved from Italy (where I was already using Spotify both on mobile and my computer) to Taiwan. After two weeks here, I went on Spotify's website to and changed the country to Taiwan so that I could continue using it with my free account. The ...

Newbie

Hello, I moved from Italy (where I was already using Spotify both on mobile and my computer) to Taiwan. After two weeks here, I went on Spotify's website to and changed the country to Taiwan so that...

shaf-4

Roadie

1793 Views

3 replies

0 likes

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Superuser Contribution Playlists are not playing the songs in them

Hello, this morning I started listening to music as i regularly do. However, when i tried to shuffle play my playlist, not a single song in it actually played, and the song that started playing isn't in the playlist and generally a different song fro...

Regular

Hello, this morning I started listening to music as i regularly do. However, when i tried to shuffle play my playlist, not a single song in it actually played, and the song that started playing isn't...

Eganmayurphymay

Newbie

20849 Views

11 replies

0 likes

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Solved!! Default shuffle off

I play mainly classical music so want shuffle always turned off. How do I make shuffle off the default in my Premium Andriod account? Any advice please?

Regular

I play mainly classical music so want shuffle always turned off.   How do I make shuffle off the default in my Premium Andriod account?   Any advice please?

Joe

Community Legend

15077 Views

1 replies

5 likes

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  • 1 replies
  • 5 likes

How to play music stored on android, in Spotify

I am searching for a way to incorporate my music saved on my phone sd card, into my spotify "Your music". Is there a way to do this? I basically want to be able to use Spotify as my only media player on my phone, not the Music player on my phone for ...

Newbie

I am searching for a way to incorporate my music saved on my phone sd card, into my spotify "Your music".    Is there a way to do this? I basically want to be able to use Spotify as my ...

katat11

Newbie

28970 Views

2 replies

4 likes

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  • 2 replies
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Spotify continues to play after I unplug headphones MIUI 9, Xiaomi Redmi Note 4

So basically I've been having this issue for about 3-7 days now I think. Could be related to the last update. It's still catching me by surprise when I'm in the reading room at the uni and I start blasting for everyone.

Regular

So basically I've been having this issue for about 3-7 days now I think. Could be related to the last update. It's still catching me by surprise when I'm in the reading room at the uni and I start bl...

332 Views

0 replies

0 likes

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Disable Auto-play

How can we disable auto-play in the Android app? I like to listen to podcasts while running and I don't appreciate it immediately playing older podcasts I've already heard. Because it's so seamless it's often difficult to notice when this happens, so...

Newbie

How can we disable auto-play in the Android app?  I like to listen to podcasts while running and I don't appreciate it immediately playing older podcasts I've already heard.  Because it's s...

rogertms3

Music Fan

2831 Views

3 replies

3 likes

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Track not available on phone, but it is available on desktop

I have a playlist of songs by "The Piano Guys". Spotify on my phone is now complaining that the tracks are not available, while I can still stream them on my desktop app. Also, the playlist on my phone is not displayed fully anymore. It does state th...

Gig Goer

I have a playlist of songs by "The Piano Guys". Spotify on my phone is now complaining that the tracks are not available, while I can still stream them on my desktop app. Also, the playlist on my pho...

doggidogg

Newbie

4025 Views

7 replies

0 likes

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SOU PREMIO E NAO CONSIGO ACESSAR A MINHA CONTA SO FUNCIONA COMO FREE

OLA BOM DIA GOSTARIA DE SABER QUAL O MOTIVO DE MINHA CONTA PREMIO NAO ESTA FUNCIONANDO JA COLOQUEI O USUARIO E FICA COMO SE AINDA FOSSE FREE JA ULTILIZEI TODOS OS MODOS E NAO CONSIGO

Newbie

OLA BOM DIA GOSTARIA DE SABER QUAL O MOTIVO DE MINHA CONTA PREMIO NAO ESTA FUNCIONANDO JA COLOQUEI O USU ARIO E FICA COMO SE AINDA FOSSE FREE JA ULTILIZEI TODOS OS MODOS E NAO CONSIGO   

MONICA75

Newbie

691 Views

2 replies

0 likes

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Im waiting 3+ years for Android Beta Testing

Hi im waiting beta testing for android over 3 years. Why? Im running oreo on my galaxy s8 and i can report bugs etc. Im active phone user. Can you add me to beta? I can send my email privately.

Casual Listener

Hi im waiting beta testing for android over 3 years. Why? Im running oreo on my galaxy s8 and i can report bugs etc. Im active phone user. Can you add me to beta? I can send my email privately.

etosunkaya

Casual Listener

609 Views

2 replies

0 likes

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Solved!! After last update, can't add songs to playlists

When i click on "add to another playlist," or"remove from this playlist" nothing happens at all. the only thing that happens is the little pop-up choices that include "remove from this playlist", etc, goes away.This only started happening right after...

Casual Listener

When i click on "add to another playlist," or"remove from this playlist" nothing happens at all. the only thing that happens is the little pop-up choices that include "remove from this playlist", etc...

ebrady42

Newbie

20532 Views

19 replies

3 likes

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Random pauses

In the last couple of weeks Spotify has been randomly pausing. It could be 2 minutes into a session, or up to an hour or so. 9 times out of 10 I can swipe down and press play on the notification, or if I'm using earbuds pressing play on the inline re...

Casual Listener

In the last couple of weeks Spotify has been randomly pausing. It could be 2 minutes into a session, or up to an hour or so. 9 times out of 10 I can swipe down and press play on the notification, or ...

HunsletPirate

Casual Listener

1324 Views

5 replies

0 likes

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Problems to accept the invitation

I'm trying to accept the invitation that we receive at the familiar plan, but when I click to accept this invitation I'm being send to Google Chrome, to the account page. I just can't accept, how can I solve that?

Newbie

I'm trying to accept the invitation that we receive at the familiar plan, but when I click to accept this invitation I'm being send to Google Chrome, to the account page. I just can't accept, how can...

Joe

Community Legend

512 Views

1 replies

0 likes

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Galaxy s8+ spotify pause randomly

Hello i use my new Galaxy S8+ and i got an issue during the listening. Spotify just pause the song randomly I have to skip or restart the song to continue my listening.I have put spotify app in the battery saving exclusion like I read in other post b...

Regular

Hello i use my new Galaxy S8+ and i got an issue during the listening. Spotify just pause the song randomly I have to skip or restart the song to continue my listening. I have put spotify app in t...

Wonkza

Newbie

11115 Views

11 replies

1 likes

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Spotify overlapping GUI

For some reason my spotify keeps overlapping when I back off the app and open it. I have to close it completely to be able to see anything. I have a Note 8 and I'll include a screenshot.

Newbie

For some reason my spotify keeps overlapping when I back off the app and open it. I have to close it completely to be able to see anything. I have a Note 8 and I'll include a screenshot.

Joe

Community Legend

1085 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes