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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114619 Views

26 replies

4 likes

  • 114619 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

230373 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 230373 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

589521 Views

79 replies

3 likes

  • 589521 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484493 Views

580 replies

42 likes

Account
Free
  • 484493 Views
  • 580 replies
  • 42 likes

just signed up for premium and it will not work on my phone so what do i do now?

I just signed up and only device i play it on is my phone and thats where i want the premium and im not getting it ?

Newbie

I just signed up and only device i play it on is my phone and thats where i want the premium and im not getting it ? 

Luke

Community Legend

391 Views

1 replies

0 likes

  • 391 Views
  • 1 replies
  • 0 likes

i can't log in because it say's i'm offline

i can't log in to my spotify apps and it keep saying my account is offline. it requested to connect online but when i press that , it doesn't work at all. but when i try to log in in my spotify desktop, i don't have any problem because it's logged in...

Newbie

i can't log in to my spotify apps and it keep saying my account is offline. it requested to connect online but when i press that , it doesn't work at all. but when i try to log in in my spotify deskt...

Luke

Community Legend

711 Views

1 replies

0 likes

  • 711 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lista de canciones bloqueadas

Hola! Sin querer bloquie algunas canciones en la aplicación, pero no se como desbloquearlas, necesito ayuda

Newbie

Hola! Sin querer bloquie algunas canciones en la aplicación, pero no se como desbloquearlas, necesito ayuda

user-removed

Not applicable

46201 Views

15 replies

29 likes

  • 46201 Views
  • 15 replies
  • 29 likes

Play for first 10 seconds then stop

hi im using Premium account and i have this problem everytime i stream that aren't saved offline will only play for the first 10 seconds. i have to switch to another song and back to full streamed again. and it happens on next song as well tried to r...

Newbie

hi im using Premium account and i have this problem   everytime i stream that aren't saved offline will only play for the first 10 seconds. i have to switch to another song and back to full st...

sondr

Casual Listener

1169 Views

1 replies

0 likes

  • 1169 Views
  • 1 replies
  • 0 likes

Android app stops and starts randomly

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other song. The app stops, pauses for 1/4-3 seconds, and ...

Newbie

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other ...

Caddie

Newbie

3935 Views

2 replies

0 likes

resume
start
stop
  • 3935 Views
  • 2 replies
  • 0 likes

Superuser Contribution Android app not working well at all

With update 8.4.38 nothing on my s8+ works anymore..I did a soft reset, hard reset, uninstall-reinstall and no fixes. I get random songs and play lists I've never played..it plays at random times..and I lost all my downloaded songs and playlists..ple...

Casual Listener

With update 8.4.38 nothing on my s8+ works anymore..I did a soft reset, hard reset, uninstall-reinstall and no fixes. I get random songs and play lists I've never played..it plays at random times..an...

Leonardo

Roadie

641 Views

1 replies

0 likes

Android update
  • 641 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline song lagging

The songs i played offline are randomly lagging and buffering.i tried reinstall the app but it doesn't help.(huawei mate 9)

Newbie

The songs i played offline are randomly lagging and buffering. i tried reinstall the app but it doesn't help. (huawei mate 9)

Leonardo

Roadie

1461 Views

1 replies

0 likes

  • 1461 Views
  • 1 replies
  • 0 likes

Superuser Contribution After updating spotify, all offline songs are missing

Hello, every time when i update my spotify app, all my downloaded songs are lost.So i need to download all of them manually. Its very bad, because do not have wlan every time... Thanks a lot,Dennis

Newbie

Hello,   every time when i update my spotify app, all my downloaded songs are lost. So i need to download all of them manually. Its very bad, because do not have wlan every time...   T...

Leonardo

Roadie

1294 Views

1 replies

0 likes

  • 1294 Views
  • 1 replies
  • 0 likes

Superuser Contribution App just closing on Pixel 2 XL

Hi! I have a 128GB Pixel 2 XL, on Android 8.1 Oreo All of a sudden, I can be playing a song and the app will just close.. it's not the app "stopping" where it generates a feedback popup.. the app just quits, and when I reopen it, it rememebrs right w...

Newbie

Hi! I have a 128GB Pixel 2 XL, on Android 8.1 Oreo   All of a sudden, I can be playing a song and the app will just close.. it's not the app "stopping" where it generates a feedback popup.. th...

Leonardo

Roadie

1535 Views

1 replies

0 likes

  • 1535 Views
  • 1 replies
  • 0 likes

Dangerous woman Ariana Grande offline problem

Hi,When i save offline Dangerous Woman Ariana Grande song's I listen another song instead of original song. Can you help me? Thanks

Newbie

Hi,When i save offline Dangerous Woman Ariana Grande song's I listen another song instead of original song. Can you help me? Thanks

jacobarmes

Newbie

619 Views

1 replies

0 likes

  • 619 Views
  • 1 replies
  • 0 likes

Superuser Contribution App closes after about 15 minutes being paused

Hello there, My question is, how do I keep Spotify from shutting off after about 15 minutes of being paused? (clearing from the notification bar) I've first noticed this at work.. I keep my phone in my pocket and wear a Bluetooth headset which has th...

Newbie

Hello there,  My question is, how do I keep Spotify from shutting off after about 15 minutes of being paused? (clearing from the notification bar)  I've first noticed this at work.. ...

Leonardo

Roadie

1701 Views

1 replies

0 likes

  • 1701 Views
  • 1 replies
  • 0 likes

Superuser Contribution What happened to the equalizer in the latest Android app?

Just noticed that the equalizer is gone from settings in the latest app. I was already on the latest version, but I uninstalled and reinstalled anyway. No difference. Help on the website still shows equalizer setting as available in Android app. Goog...

Casual Listener

Just noticed that the equalizer is gone from settings in the latest app.  I was already on the latest version, but I uninstalled and reinstalled anyway.  No difference.  Help on the we...

Leonardo

Roadie

15122 Views

2 replies

1 likes

  • 15122 Views
  • 2 replies
  • 1 likes

Superuser Contribution Volume flactuating

Hello everyone, I bought a new phone, a Huawei Y7 to be specific and whenever I play any song, the volume keeps increasing and decreasing, it's very annoying. It only happens on spotify. Any help is appreciated. Thanks~

Casual Listener

Hello everyone,   I bought a new phone, a Huawei Y7 to be specific and whenever I play any song, the volume keeps increasing and decreasing, it's very annoying. It only happens on spotify. Any...

Leonardo

Roadie

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps pausing (even after trying all fixes)

Even after trying all the fixes I could find for the issue, I could not fix this problem. I've tried:Turning off wifiTurning off bluetoothConnecting to a different wifiReinstallingChanging power saving settingsRestartingClearing caches None of this d...

Casual Listener

Even after trying all the fixes I could find for the issue, I could not fix this problem. I've tried: Turning off wifi Turning off bluetooth Connecting to a different wifi Reinstalling Changing ...

Leonardo

Roadie

470 Views

1 replies

0 likes

  • 470 Views
  • 1 replies
  • 0 likes

Spotify Connect Shared WiFi Issues

I'm currently using Android 6.0.1 and using the current version of Spotify as of 04/07/2017. My issue is I work in a building that has shared WiFi which I and some other employees use. Whenever I log into my spotify it constantly stops,this is due to...

Newbie

I'm currently using Android 6.0.1 and using the current version of Spotify as of 04/07/2017. My issue is I work in a building that has shared WiFi which I and some other employees use. Whenever I log...

morbandit

Newbie

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Offline mode not working

I have tried everything, but offline modelo is not working anyway. I hace android, please help!

Newbie

I have tried everything, but offline modelo is not working anyway. I hace android, please help!

bruijn284

Casual Listener

1030 Views

3 replies

0 likes

  • 1030 Views
  • 3 replies
  • 0 likes

Media Control Buttons not working

I am having issues contolling music using the music controls on bluetooth and on my wired headphones. This started happening a few weeks back when the app was updated. When I press one of the control buttons, the music does not change or play/pause. ...

Newbie

I am having issues contolling music using the music controls on bluetooth and on my wired headphones.   This started happening a few weeks back when the app was updated.  When I pres...

hjorleifur

Casual Listener

16172 Views

6 replies

6 likes

Android 7.1
Android App
Samsung Galaxy Note 8
Troubleshooting
  • 16172 Views
  • 6 replies
  • 6 likes

Bankrekening wilt niet veranderen

Beste Spotify medewerkers,Vandaag is het de 5e!!!!! Keer dat ik mijn bankrekening probeer te veranderen. Ik ben er al vanaf november mee bezig. Ik betaal elke keer 1 cent via iDEAL om van mijn ABN rekening over te stappen naar mijn ING bank. Helaas l...

Newbie

Beste Spotify medewerkers, Vandaag is het de 5e!!!!! Keer dat ik mijn bankrekening probeer te veranderen. Ik ben er al vanaf november mee bezig. Ik betaal elke keer 1 cent via iDEAL om van mijn ABN ...

487 Views

0 replies

0 likes

  • 487 Views
  • 0 replies
  • 0 likes

Bluetooth car controls suddenly not working.

Hi all, I'm encountering this problem for the second time, whereby my in-car controls (on the steering wheel) suddenly, out of the blue , stop working. Volume toggle still works but the button to skip next track/previous track doesn't work. This happ...

Newbie

Hi all,  I'm encountering this problem for the second time, whereby my in-car controls (on the steering wheel) suddenly, out of the blue , stop working. Volume toggle still works but the button...

stu_reyn

Casual Listener

2729 Views

3 replies

1 likes

  • 2729 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs downloading extremely slowly

I'm currently using Spotify 7.5.0.1076 on Android 7.1.1. I have Spotify premium and I've previously been able to download songs very quickly to my phone to play offline. However, for the past few weeks songs have been downloading extremely slowly. Fo...

Newbie

I'm currently using Spotify 7.5.0.1076 on Android 7.1.1. I have Spotify premium and I've previously been able to download songs very quickly to my phone to play offline. However, for the past few wee...

Jbeau72

Newbie

5693 Views

6 replies

3 likes

  • 5693 Views
  • 6 replies
  • 3 likes