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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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I can't get back to online mode

I had my Spotify app on "offline mode", since the last update the button for turning on and off that feature has disappeared. Now I can't get back to online mode, and it seems like I'm not the only one with this issue, any help?

Newbie

I had my Spotify app on "offline mode", since the last update the button for turning on and off that feature has disappeared. Now I can't get back to online mode, and it seems like I'm not the only o...

503 Views

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Missing Podcast Episodes

I was in the middle of a podcast episode, then I decided I wanted to listen to a song, but when I went back to the podcast a ton of episodes are now missing. I was listening to the "And that's why we drink" podcast and now more than half of the episo...

Newbie

I was in the middle of a podcast episode, then I decided I wanted to listen to a song, but when I went back to the podcast a ton of episodes are now missing.   I was listening to the "And that...

xamurai

Casual Listener

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3 replies

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Android Volume / Equalizer Issues

Just switched from iOS to Android a week ago and I'm already regretting the move. Not because the phone isn't great, it's the way Spotify performs in Android. The volume is so much lower and the equalizer that was in iOS is different and uses the sto...

Newbie

Just switched from iOS to Android a week ago and I'm already regretting the move. Not because the phone isn't great, it's the way Spotify performs in Android. The volume is so much lower and the equa...

393 Views

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Visitor

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475 Views

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Spotify loading constantly (video of issue inside)

Video Here you see what's going on. Latest Spotify build & I've tested older ones too, same thing happening. I got an error message telling me to connect to internet, which I am. Happens with wifi as well at home. Clean install has been done.

Gig Goer

Video   Here you see what's going on.    Latest Spotify build & I've tested older ones too, same thing happening.    I got an error message telling me to connect to...

Gurkburk

Gig Goer

436 Views

1 replies

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Unable to download

I am unable to download songs on my Galaxy S6. Before it worked fine, but all of the sudden it is impossible. Downloading on my laptop is still possible though. Any ideas on how I can fix this?

Newbie

I am unable to download songs on my Galaxy S6. Before it worked fine, but all of the sudden it is impossible. Downloading on my laptop is still possible though.   Any ideas on how I can fix th...

238 Views

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Im getting ads in different languages

I've looked and tried the solutions that have already been posted but it's still playing in different languages.

Newbie

I've looked and tried the solutions that have already been posted but it's still playing in different languages.

404 Views

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All saved albums have gone

Everything I've saved has gone. Before everything I had downloaded would be removed from the device and I would need to download again, but now there's nothing on my library at all except playlists! The only reason I pay for premium is to listen offl...

Newbie

Everything I've saved has gone. Before everything I had downloaded would be removed from the device and I would need to download again, but now there's nothing on my library at all except playlists! ...

425 Views

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Error code 4046

HelloI have premium soundhound & premium Spotify Services. Recent i have moved to a New Phone (Note 8). After reinstallation of software, I cannot Connect soundhound with Spotify. I have Been receiving code 4046 (see attachment). Both Services work o...

Newbie

Hello I have premium soundhound & premium Spotify Services. Recent i have moved to a New Phone (Note 8). After reinstallation of software, I cannot Connect soundhound with Spotify. I have Been r...

dparnell

Music Fan

2194 Views

2 replies

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Random pausing on Android app

Last summer, I posted a thread about my Spotify app randomly pausing my (downloaded for offline listening) music. This happens only on the Android app, and does so on heaphones and bluetooth. (I assume also speakers, but I only listen to music on my ...

Casual Listener

Last summer, I posted a thread about my Spotify app randomly pausing my (downloaded for offline listening) music. This happens only on the Android app, and does so on heaphones and bluetooth. (I assu...

lionofthesun

Casual Listener

3481 Views

2 replies

12 likes

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music stop after two songs

I can only play 2 songs in a row, my premium account stop the music.

Newbie

I can only play 2 songs in a row, my premium account stop the music.

265 Views

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Can't download music on Premium

I have Spotify Premium on my Galaxy S7. I download my music because I often don't have signal/wifi. It's happened twice that most of my music gets "undownloaded," which is really frustrating, but a few days ago all of my music suddenly undownloaded. ...

Newbie

I have Spotify Premium on my Galaxy S7. I download my music because I often don't have signal/wifi.    It's happened twice that most of my music gets "undownloaded," which is really frust...

334 Views

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Play/Pause cannot control from Bluetooth earphone.

I am using GALAXY S8, and connecting this device to the Bluetooth earphone can not play or pause the Spotify app from the earphone. Please let me know if you know the same phenomenon or solution.This phenomenon occurs on all Bluetooth earphones and n...

Newbie

I am using GALAXY S8, and connecting this device to the Bluetooth earphone can not play or pause the Spotify app from the earphone. Please let me know if you know the same phenomenon or solution. Th...

Joe

Community Legend

553 Views

1 replies

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[BUG ?] IOS - Don't sync/download ALL playlisted local files (on OSX)

Hello, I change my iPhone, so I re-sync my playlist after the spotify install. And VERY VERY VERY BAD NEWS, 90% of my playlisted local files don't appear in the iPhone playlists. They are present in the OSX app and I can play the songs.But nothing on...

Regular

Hello,   I change my iPhone, so I re-sync my playlist after the spotify install. And VERY VERY VERY BAD NEWS, 90% of my playlisted local files don't appear in the iPhone playlists. ...

jha

Regular

300 Views

2 replies

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App se cierra sola

Hola! Tengo un huawei p8 Lite y la app de Spotify se cierra constantemente. Alguien puede ayudarme? Gracias

Newbie

Hola! Tengo un huawei p8 Lite y la app de Spotify se cierra constantemente. Alguien puede ayudarme?   Gracias

267 Views

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Sonos players wont connect android app sgs8

Hi, Since a recent version of spotify it wont connect to my sonos speakers in the app. It does work via pc spotify. Once connected via pc i can use my android app for controlling the speakers. Please fix the android app spotify sonos connecting optio...

Newbie

Hi,   Since a recent version of spotify it wont connect to my sonos speakers in the app. It does work via pc spotify.  Once connected via pc i can use my android app for controlling the s...

313 Views

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Premium hesaba gecemiyorum

Premium hesap icin odeme yaptim ama free hesap olarak gorunuyorum. Hesabimdan para cekilmis gorunuyor.

Newbie

Premium hesap icin odeme yaptim ama free hesap olarak gorunuyorum. Hesabimdan para cekilmis gorunuyor.

309 Views

0 replies

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Cant play Spotify directly on Sonos

Hi, I cant anymore play Spotify on Sonos direct from Spotify app, can anyone help? When I press on the device I would like to play from, nothing happends Best regards Anders

Newbie

Hi, I cant anymore play Spotify on Sonos direct from Spotify app, can anyone help?   When I press on the device I would like to play from, nothing happends   Best regards Anders

476 Views

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2 likes

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l'app di android solo offline

da quando c'e' stato l'ultimo aggiornamento dell'applicazione ogni volta che entro sull'applicazione mi dice che sono offline e non c'e' nessuna linea internet disponibile. Ho provato sia col wifi che in 4g e l'applicazione non trova ne l'una ne l'al...

Newbie

da quando c'e' stato l'ultimo aggiornamento dell'applicazione ogni volta che entro sull'applicazione mi dice che sono offline e non c'e' nessuna linea internet disponibile. Ho provato sia col wifi ch...

355 Views

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Some Local Files Won't Download

I have recently added some local files from my computer to my spotify playlist, and although most have successfully downloaded onto my phone, some just appear greyed out, and won't download.

Newbie

I have recently added some local files from my computer to my spotify playlist, and although most have successfully downloaded onto my phone, some just appear greyed out, and won't download.

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