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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42151 Views
  • 65 replies
  • 25 likes
  • 42151 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877834 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877834 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26323 Views
  • 4 replies
  • 0 likes
  • 26323 Views
  • 4 replies
  • 0 likes

I can't seem to access the music library on Android

Alright, so here goes:On my Galaxy J5, I have recently performed a new installation of the Viper OS (Android 7.1). Prior to this, everything was working just fine on the same OS. After reinstalling, I am able to log in and see my Daily mixes, all oth...

  • Newbie
  • Alright, so here goes: On my Galaxy J5, I have recently performed a new installation of the Viper OS (Android 7.1). Prior to this, everything was working just fine on the same OS. After reinstalling...
  • 224 Views
  • 0 replies
  • 0 likes
  • 224 Views
  • 0 replies
  • 0 likes

I cant pay

Spotify rejects my credit card.l can't pay.

  • Newbie
  • Spotify rejects my credit card.l can't pay.
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Question about Data use

When you are on your phone, online... And you play a song that you have downloaded... is it streaming/using data, or is it playing the downloaded track??? Wondering if I can stay online, while listening to downloaded music WITHOUT using data?

  • Regular
  • When you are on your phone, online... And you play a song that you have downloaded... is it streaming/using data, or is it playing the downloaded track??? Wondering if I can stay online, while listen...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Solved!! How to make all songs available offline?

Let me start off by saying I really like the new update. It works amazing on the PC and android but I do not know how to make all songs under "My Music" availible offline. It seems a bit silly that I would have to put the saved song in a playlist jus...

  • Regular
  • Let me start off by saying I really like the new update. It works amazing on the PC and android but I do not know how to make all songs under "My Music" availible offline. It seems a bit silly that I...
  • mikhaelroda
  • Casual Listener
  • 145837 Views
  • 40 replies
  • 1 likes
  • 145837 Views
  • 40 replies
  • 1 likes

Have to download my music everyday

I play Spotify on a daily basis.Like once I wake up, everyday.However every morning, whatever I had downloaded, it's back to *Not downloaded*

  • Newbie
  • I play Spotify on a daily basis. Like once I wake up, everyday. However every morning, whatever I had downloaded, it's back to *Not downloaded* 
  • IFireflyl
  • Newbie
  • 998 Views
  • 2 replies
  • 2 likes
  • 998 Views
  • 2 replies
  • 2 likes

Internal data storage removal - it worked!

When my wee 16GB phone started telling me I was running out of space I googled for hours, finally sorted app storage by size and yes...Spotify was taking up 4.5GB and as I only stream music and dont download any I couldn't figure this out. I read a g...

  • Visitor
  • When my wee 16GB phone started telling me I was running out of space I googled for hours, finally sorted app storage by size and yes...Spotify was taking up 4.5GB and as I only stream music and dont ...
  • 698 Views
  • 0 replies
  • 0 likes
  • Clear data to free up storage
  • 698 Views
  • 0 replies
  • 0 likes

Smallest offline Android player

This has been asked before but not for a couple of years and I hope the answer jhas changed. Anyway....what's the SMALLEST player I can use with Spotify offline playlists? I currently go running with my iPod nano 6th gen which is a perfect size but o...

  • Casual Listener
  • This has been asked before but not for a couple of years and I hope the answer jhas changed.   Anyway....what's the SMALLEST player I can use with Spotify offline playlists?  I currently ...
  • figomes
  • Newbie
  • 21741 Views
  • 11 replies
  • 1 likes
  • 21741 Views
  • 11 replies
  • 1 likes

Solved!! Local Files won't play on mobile

Recently, I've made a playlist on Spotify based from my local files. I'm able to play this playlist on my computer perfectly, but when I try to listen to it on my Samsung S6 phone, it won't play at all and won't allow me to sync as all of the songs a...

  • Casual Listener
  • Recently, I've made a playlist on Spotify based from my local files. I'm able to play this playlist on my computer perfectly, but when I try to listen to it on my Samsung S6 phone, it won't play at a...
  • Rhiannonsj
  • Newbie
  • 64051 Views
  • 6 replies
  • 5 likes
  • 64051 Views
  • 6 replies
  • 5 likes

Getting a warning 10-15 times a day like a notification wrong password to scrobler.fm

It says wring password to last.fm, and I'm turning scrobbling to last.fm every time but is turning it self on, don't even have last.fm and never had

  • Newbie
  • It says wring password to last.fm, and I'm turning scrobbling to last.fm every time but is turning it self on, don't even have last.fm and never had   
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Spotify Bluetooth recently stopped working with my car and headset

I have a 2016 Chevy Cruze and jaybird x3 Bluetooth headphones and for some reason just recently my Bluetooth stopped working properly with both. I use Spotify on my Google pixel 2 and everything was originally working fine but as of this week I can n...

  • Newbie
  • I have a 2016 Chevy Cruze and jaybird x3 Bluetooth headphones and for some reason just recently my Bluetooth stopped working properly with both. I use Spotify on my Google pixel 2 and everything was ...
  • 349 Views
  • 0 replies
  • 0 likes
  • 349 Views
  • 0 replies
  • 0 likes

PS4 App

I'm having trouble with my phone app connection to ps4 Spotify app. Normally when I'm in my WiFi it should see my ps4 and connect it easily. But this android app doesn't see the ps4. I have tried to restart WiFi on my phone and also for ps4 but didn'...

  • Newbie
  • I'm having trouble with my phone app  connection to ps4 Spotify app. Normally when I'm in my WiFi it should see my ps4 and connect it easily. But this android app doesn't see the ps4. I have tri...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Spotify stops doing what I want

Everything works fine meanwhile I am in the app, if I go to another app Spotify 1sec after that go crazy, notification bar changes to the first music I played, back and forward buttons doesnt works, including the pause one.. When I enter the app agai...

  • Newbie
  • Everything works fine meanwhile I am in the app, if I go to another app Spotify 1sec after that go crazy, notification bar changes to the first music I played, back and forward buttons doesnt works, ...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Auto play not working

So I can't disable the autoplay option and the songs are aways skipping to related artists.

  • Newbie
  • So I can't disable the autoplay option and the songs are aways skipping to related artists.
  • 439 Views
  • 0 replies
  • 2 likes
  • 439 Views
  • 0 replies
  • 2 likes

Local song on laptop

Hi guys, So I've got a problem. My friends made a song and I want to listen to it using Spotify.I am able to listen to it on the Spotify app on my laptop, but I am not able to download it to my Android phone.Does anyone have any idea how to fix this ...

  • Newbie
  • Hi guys,   So I've got a problem. My friends made a song and I want to listen to it using Spotify. I am able to listen to it on the Spotify app on my laptop, but I am not able to download it ...
  • ediewalton13
  • Casual Listener
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

Switched to android

I just switched from an iPhone to an android, I had a premium account with my iPhone but now when I log into my account on my android my premium is gone and everything I had downloaded is gone as well. Help!! Thank you!!

  • Newbie
  • I just switched from an iPhone to an android, I had a premium account with my iPhone but now when I log into my account on my android my premium is gone and everything I had downloaded is gone as wel...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

Can't login on android because I'm offline

I've been logged out of my Spotify on my android phone, and when I login it says I am offline and that I need to go online to login. But I can login on the internet, and there isn't an option to go online. How can I go online if I can't login!

  • Newbie
  • I've been logged out of my Spotify on my android phone, and when I login it says I am offline and that I need to go online to login. But I can login on the internet, and there isn't an option to go o...
  • Joe
  • Community Legend
  • 903 Views
  • 6 replies
  • 2 likes
  • 903 Views
  • 6 replies
  • 2 likes

Can't see both of my Denon units... only 1

I have 2 Denon units and the newer one, all of a sudden, my android phone and Surface Pro doesn't see it to stream Spotify to. Help!! I want my music!!! It has been working for like 3 years!!

  • Newbie
  • I have 2 Denon units and the newer one, all of a sudden, my android phone and Surface Pro doesn't see it to stream Spotify to.  Help!! I want my music!!!  It has been working for like 3 yea...
  • 188 Views
  • 0 replies
  • 0 likes
  • 188 Views
  • 0 replies
  • 0 likes

Brani

Dove si trovano tutti i brani di un artista su Android.Sarei grato se rispondere quanti prima

  • Newbie
  • Dove si trovano tutti i brani di un artista su Android.Sarei grato se rispondere quanti prima
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution I have spotify premium but can't use crossfade on phone

I have spotify premium but I can't use a lot of options, such as crossfade, on my phone (android, samsung galaxy S7). The weird thing is it's not like I have a free account because I don't get any adds when I listen to music. I checked my account on ...

  • Casual Listener
  • I have spotify premium but I can't use a lot of options, such as crossfade, on my phone (android, samsung galaxy S7). The weird thing is it's not like I have a free account because I don't get any ad...
  • Jennyg717
  • Newbie
  • 31692 Views
  • 4 replies
  • 0 likes
  • 31692 Views
  • 4 replies
  • 0 likes

Spotify Connect vs Bluesound (Node 2)

Hello, This question have been up several times on spotify community. Not one of my devices can find bluesound on spotify connect. I have:* uninstalled and reinstalled both Spotify and Bluos on several devices.* Disconnected all devices from spotify ...

  • Casual Listener
  • Hello,   This question have been up several times on spotify community.   Not one of my devices can find bluesound on spotify connect.   I have: * uninstalled and reinstalled bo...
  • 564 Views
  • 0 replies
  • 0 likes
  • 564 Views
  • 0 replies
  • 0 likes