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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

386700 Views

545 replies

34 likes

Account
Free
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  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8030 Views

0 replies

7 likes

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Solved!! Google Now doesn't play Spotify music

Hey, so this is the problem. I know I'm suppose do be able to say "okay Google, play [song] by [artist] on Spotify" and it would automatically start playing the song. However, in these past few weeks, I am unable to do so.I have Samsung galaxy s7, un...

Casual Listener

Hey, so this is the problem. I know I'm suppose do be able to say "okay Google, play [song] by [artist] on Spotify" and it would automatically start playing the song. However, in these past few weeks...

Eggface5

Newbie

70310 Views

65 replies

22 likes

  • 70310 Views
  • 65 replies
  • 22 likes

Offline songs disappears (without being deleted) after a system update

Hello,After a system update (even a small one) the Spotify app doesn't show my offline songs as downloaded. However, the songs aren't deleted because the Spotify app still takes several gigabytes on my internal storage.This problem appeared on both N...

Newbie

Hello, After a system update (even a small one) the Spotify app doesn't show my offline songs as downloaded. However, the songs aren't deleted because the Spotify app still takes several gigabytes...

330 Views

0 replies

0 likes

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Car radio malfunction

I have car radio with android 6. When I turn the car off radio screen goes black and speakers are turned off too. But inside of the radio spotify keeps playing. I know it because when I have turned it off for one minute and I turn it back on the song...

Newbie

I have car radio with android 6. When I turn the car off radio screen goes black and speakers are turned off too. But inside of the radio spotify keeps playing. I know it because when I have turned i...

359 Views

0 replies

0 likes

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Can only view songs in Playlists and Albums.

I have a Spotify premium account and, ever since signing up and downloading the app and a good helping of my favourite tunes, I am only able to view my downloaded songs in Playlists and Albums view.I can't see anything in the Songs or Artists section...

Casual Listener

I have a Spotify premium account and, ever since signing up and downloading the app and a good helping of my favourite tunes, I am only able to view my downloaded songs in Playlists and Albums view. ...

phan_times

Community Legend

985 Views

3 replies

0 likes

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  • 3 replies
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Downloaded Available Offline songs "undownloaded" and greyed out

I have 1670 songs in a playlist (the old favourites-playlist) and I've been having a problem where most of the songs go from being downloaded and available to greyed out and unavailable for no reason. I first make them available offline, wait until t...

Regular

I have 1670 songs in a playlist (the old favourites-playlist) and I've been having a problem where most of the songs go from being downloaded and available to greyed out and unavailable for no reason...

mgarey2

Newbie

29483 Views

41 replies

12 likes

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  • 41 replies
  • 12 likes

Elephone P8, Android 7.0

Good afternoonI have the same problem as this user. I have downloaded the latest version available on play store: Elephone P8, Android 7.0 Spotify closes (app closes + background service ends) 10 seconds after screen turns off.Lock screen widget disp...

Newbie

Good afternoon I have the same problem as this user. I have downloaded the latest version available on play store:   Elephone P8, Android 7.0   Spotify closes (app closes + background ...

Seifenaut

Casual Listener

663 Views

1 replies

0 likes

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  • 1 replies
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Fix slow app in case of many libraries and/or offline songs

I really have enough of the app being unresponsive too many times even for minutes.... No matter what I do, play, search, browse, the whole app experience is being bullsht. I've seen multiple threads where it was suggested to: "Remove as much things ...

Newbie

I really have enough of the app being unresponsive too many times even for minutes.... No matter what I do, play, search, browse, the whole app experience is being bullsht. I've seen multiple threads...

575 Views

0 replies

3 likes

  • 575 Views
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Lock screen issue, can't skip songs from lock screen.

So first the widget on the lock screen wouldn't even show up, restarting seemed to fix the issue but now if I try to skip to the next song it wont let me, have to open the app in the phone to skip songs. Please fix spotify, started happening after mo...

Regular

So first the widget on the lock screen wouldn't even show up, restarting seemed to fix the issue but now if I try to skip to the next song it wont let me, have to open the app in the phone to skip so...

empereurrom7

Newbie

37274 Views

6 replies

12 likes

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  • 6 replies
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Solved!! Anyone voice controlling spotify via Android with success?

Hello guys, doing some research online, I am seeing that you can voice control spotify via an android phone but the reviews are not great. Is there anyone here using voice commands on an android phone to "search spotify and play a specific tune" with...

Regular

Hello guys, doing some research online, I am seeing that you can voice control spotify via an android phone but the reviews are not great. Is there anyone here using voice commands on an android phon...

Thoky

Newbie

73360 Views

16 replies

1 likes

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  • 1 likes

Google Pixel - Album art has stopped to load

I am a spotify premium user on Google pixel. After a certain date in January 2018, Spotify album art has stopped to load, while the album art for my previously downloaded songs appear as expected. In an attempt to resolve the issue, I cleared cache a...

Casual Listener

I am a spotify premium user on Google pixel. After a certain date in January 2018, Spotify album art has stopped to load, while the album art for my previously downloaded songs appear as expected. In...

mansingh95

Casual Listener

835 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Unable to sync local files

i am having the latest spotify on both Windows and Android and i recently moved a new local files into my spotify playlist. However, when i sync it to my phone, it showed the local file song but does not allow me to download it and it is greyed out. ...

Casual Listener

i am having the latest spotify on both Windows and Android and i recently moved a new local files into my spotify playlist. However, when i sync it to my phone, it showed the local file song but does...

phan_times

Community Legend

1960 Views

3 replies

0 likes

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  • 3 replies
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Unable to log in

Help! My spotify app was saying that I was offline and I decided to just update it and log out of my account, little did I know I would completely lock myself out of the app. Each time I log in to the app it says I have to go online to connect and I ...

Newbie

Help! My spotify app was saying that I was offline and I decided to just update it and log out of my account, little did I know I would completely lock myself out of the app.  Each time I log i...

phan_times

Community Legend

405 Views

1 replies

0 likes

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  • 1 replies
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What is the difference between my library and playlist?

When I joined I spent hours choosing my playlist or my songs let's put it that way. When I finally got in I found the songs were in something called a library not my playlist. What is the difference between the two?

Visitor

When I joined I spent hours choosing my playlist or my songs let's put it that way. When I finally got in I found the songs were in something called a library not my playlist. What is the difference ...

phan_times

Community Legend

8288 Views

3 replies

0 likes

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Using a lot of storage

Hi Is it normal that spotify uses 2.5 GB of internal storage (no offline playlist, I checked) on an android device (samsung a5 2016)?I know I can delete it, but don't feel like loggin in again etc. I just want the app to be light

Regular

Hi    Is it normal that spotify uses 2.5 GB of internal storage (no offline playlist, I checked) on an android device (samsung a5 2016)? I know I can delete it, but don't feel like loggi...

Noah

Spotify Star

72448 Views

9 replies

2 likes

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Spotify notifcation player opens on Android when phone is plugged into Computer

The Spotify player in the phone notification bar will open when headphones are plugged in or if headphones are plugged in when the phone is attached to a computer with a USB cord. This happens if an instance of Spotify is open on the computer, if the...

Newbie

The Spotify player in the phone notification bar will open when headphones are plugged in or if headphones are plugged in when the phone is attached to a computer with a USB cord. This happens if an ...

439 Views

0 replies

0 likes

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Solved!! Cant save my music to SD card

I cant choose storage so my phone gets full. Why is the storage buttom missing? I have followed instructions but there is no buttom for choosing storage

Casual Listener

I cant choose storage so my phone gets full. Why is the storage buttom missing? I have followed instructions but there is no buttom for choosing storage 

phan_times

Community Legend

863 Views

3 replies

0 likes

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Music automatically pauses with email notification

I have an issue with the most recent version of Spotify on my Note 8. When playing through my BT device, the music automatically pauses when any email notification comes through on my phone. I have tried uninstall/reinstall, but that did not fix the ...

Newbie

I have an issue with the most recent version of Spotify on my Note 8.  When playing through my BT device, the music automatically pauses when any email notification comes through on my phone.&nb...

howardnorberg

Casual Listener

5695 Views

1 replies

0 likes

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  • 1 replies
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Chromecast Audio problem.

When trying to skip forward to next song when casting to my chromecast audio from spotify on my iphone or ipad, it stops playing and when I press play it skips to next song and stops. Then pressing play again makes it skip to next song again and agai...

Visitor

When trying to skip forward to next song when casting to my chromecast audio from spotify on my iphone or ipad, it stops playing and when I press play it skips to next song and stops. Then pressing p...

Sidedog

Casual Listener

13585 Views

89 replies

0 likes

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No bluetooth control in car until I change app permissions

Every time I connect via bluetooth to Spotify in my car I have no volume/track change control until I go to app permissions and toggle 'Microphone' and 'Phone' off/on. Then it works.However, I have to do this EVERY TIME I connect in my car - which is...

Newbie

Every time I connect via bluetooth to Spotify in my car I have no volume/track change control until I go to app permissions and toggle 'Microphone' and 'Phone' off/on. Then it works. However, I have...

923 Views

0 replies

0 likes

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Solved!!Superuser Contribution Spotify not responding on Samsung Galaxy 10.1 tablets (GT-P7510)

In the past week, Spotify has repeatedly returned the message "Spotify is not responding. Would you like to close it?". This happens on both of my tablets. Spotify works fine when accessed through the app on my iPhone so I know it's not the network. ...

Casual Listener

In the past week, Spotify has repeatedly returned the message "Spotify is not responding. Would you like to close it?".  This happens on both of my tablets.  Spotify works fine when accesse...

phan_times

Community Legend

3831 Views

1 replies

0 likes

  • 3831 Views
  • 1 replies
  • 0 likes