Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Since the Update to Android 8 on my Oneplus 3, the app constantly fluctuates between 2 Levels of Volume.If I change the Volume it just it just goes back to one of those two Levels and starts changing again.I already disabled "Normalize Volume" as I w...
Since the Update to Android 8 on my Oneplus 3, the app constantly fluctuates between 2 Levels of Volume. If I change the Volume it just it just goes back to one of those two Levels and starts changi...
Newbie
3726 Views
1 replies
1 likes
When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu
When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu
Community Legend
261 Views
1 replies
0 likes
I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The songs play just fine on my desktop, but as soon as I...
I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The s...
Community Legend
403 Views
1 replies
0 likes
Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2
Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2
1168 Views
0 replies
1 likes
Hi, I am a premium userI would like to play all songs by an artist but I cant find any buttons of view all song on Android platform. May I know any possible way to do it as it is very painful to enter into each album and add each singles one by one i...
Hi, I am a premium user I would like to play all songs by an artist but I cant find any buttons of view all song on Android platform. May I know any possible way to do it as it is very painful to en...
Community Legend
12951 Views
1 replies
12 likes
I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfactory solution because I don't want recommendations based...
I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfac...
Casual Listener
16547 Views
2 replies
31 likes
I've been a Premium user for several years but a bit amateur when it comes to tech issues. I have a Samsung Galaxy S6 and am running out of storage. Is there a cloud or app where my music can be stored to free up memory?
I've been a Premium user for several years but a bit amateur when it comes to tech issues. I have a Samsung Galaxy S6 and am running out of storage. Is there a cloud or app where my music can be stor...
Community Legend
458 Views
1 replies
0 likes
Recently I have had an issue with my music stopping for no reason. I will start playing a song and after a couple of minutes it will stop. The app doesn't close, the music just stops so I have to press play again. This happens every few minutes.
Recently I have had an issue with my music stopping for no reason. I will start playing a song and after a couple of minutes it will stop. The app doesn't close, the music just stops so I...
Community Legend
783 Views
10 replies
0 likes
How is that possible that i pay every mounth but are limited for my songs download ?
How is that possible that i pay every mounth but are limited for my songs download ?
Not applicable
671 Views
1 replies
0 likes
Hi All,I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on Spotify by using mobile internet. However when I swi...
Hi All, I have a strange issue. When I'm trying to download a song via mobile internet. When I'm using my standard card ( standards monthly subscription with T-Mobile) I am able to download songs on...
Casual Listener
712 Views
2 replies
0 likes
Hey guys, ever since the latest update, Spotify randomly stops playing music. The app shows the song continuing playing, yet no sound is there to hear. When I then close the app using the "Latest apps" function, it only shows a black screen after reo...
Hey guys, ever since the latest update, Spotify randomly stops playing music. The app shows the song continuing playing, yet no sound is there to hear. When I then close the app using the "L...
335 Views
0 replies
0 likes
Hi, I'd like to know how to use behind the lyrics, I've tried several songs, but I see no lyrics or the option to activate them, I've checked the behind the lyrics in the app options of my Asus zenfone 2 and I'm using latest app version but I can't s...
Hi, I'd like to know how to use behind the lyrics, I've tried several songs, but I see no lyrics or the option to activate them, I've checked the behind the lyrics in the app options of my Asus...
549 Views
0 replies
0 likes
So i just bought a new screen that supports android, but i never have wifi in the car and would like to download them on my carstereo. Is there a way i can perhaps insert the card in my pc, download the tracks to the card, and thus have the offline p...
So i just bought a new screen that supports android, but i never have wifi in the car and would like to download them on my carstereo. Is there a way i can perhaps insert the card in my pc, download ...
Community Legend
1377 Views
3 replies
0 likes
I have Spotify free on Android. This problem started about 2 weeks ago. On one of my playlists, shuffle play (the only playback option in the free version) keeps starting with the first song I added to the list and goes basically in the order of the ...
I have Spotify free on Android. This problem started about 2 weeks ago. On one of my playlists, shuffle play (the only playback option in the free version) keeps starting with the first song I added ...
Not applicable
823 Views
3 replies
2 likes
Hello, I'm having a problem with the Daily Mix on my Spotify app on Android. I was previously using the Spotify web player on my laptop and everything was working perfectly. I bought premium and started listening on my phone, but I noticed that the D...
Hello, I'm having a problem with the Daily Mix on my Spotify app on Android. I was previously using the Spotify web player on my laptop and everything was working perfectly. I bought premium and star...
515 Views
0 replies
0 likes
I don't want to, but Spotify has its head buried in the sand for years now about solving the Android USB DAC problem. Enough, I am sick of waiting. USB is the future, and Spotify is living in the past. From their recent replies to suggestions in this...
I don't want to, but Spotify has its head buried in the sand for years now about solving the Android USB DAC problem. Enough, I am sick of waiting. USB is the future, and Spotify is living in the pas...
277 Views
0 replies
0 likes
I have a Samsung Gear S3, Im trying to use it as a remote control, but i dont have that option in my settings neither do i have stream over WiFi, i only have : Offline. BT Audio. Info and Log Out, reinstalled on watch didnt work .. I have an IPhone 6...
I have a Samsung Gear S3, Im trying to use it as a remote control, but i dont have that option in my settings neither do i have stream over WiFi, i only have : Offline. BT Audio. Info and Log Out, re...
214 Views
0 replies
0 likes
I bought some music off bandcamp and downloaded it and added it to the local files on my spotify, i then added it to my phone by adding the file to a playlist, connected my desktop and android phone to the same network and downloaded them.My problem ...
I bought some music off bandcamp and downloaded it and added it to the local files on my spotify, i then added it to my phone by adding the file to a playlist, connected my desktop and android phone ...
Community Legend
984 Views
1 replies
0 likes
Tengo spotify Premium, Plan familiar. Tengo el problema en uno de mis dispositivos, en el cual si presiono en descargar una cancion, me aparece el cartel que dice descargando, pero nada mas, luego de eso no la descarga, y no la puedo escuchar en modo...
Tengo spotify Premium, Plan familiar. Tengo el problema en uno de mis dispositivos, en el cual si presiono en descargar una cancion, me aparece el cartel que dice descargando, pero nada mas, luego de...
670 Views
0 replies
4 likes
I tried reinstall,clean cache,login in/out,again and again.It still show me the error message "Something went wrong".My friends open Spotify on PS4,show the error same as mine.Is there an error on your server now?
I tried reinstall,clean cache,login in/out,again and again. It still show me the error message "Something went wrong". My friends open Spotify on PS4,show the error same as mine. Is there an error...
1022 Views
0 replies
0 likes
