Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
Hi I am new to spotify and want to use to play continuous music/sounds to use with headphones to sleep to. I need something that does not have sudden changes breaks etc so it does not wake me.Any help much apprieciated. Gill Wps I have signed up to p...
I have an htc desire 500 cellphone and I am unable to move the spotify app to the SD card. Who's to blame, spotify or htc? I have had both an htc desire HD and an htc rhyme before, and no issues with spotify. Now I am reconsidering my spotify premium...
Não consigo mais passar músicas e outras funções com a tela bloqueada, não aparece nem o ícone no canto esquerdo superior enquanto o Spotify está aberto com a tela desbloqueada também... Gostaria das funções de volta.
So I currently have a playlist with like 900 songs and I really want to delete like 400-500 of them because I simply don't listen to them anymore. Is there an easy way to remove the songs? Or something like a haven't listened to this song for X amoun...
Bueno lo que me pasa es que cuando pongo una cancion se escucha unos segundos y se cambia a otra y pasa lo mismo con la siguiente cancion con spotifi cerrado
Hi, since a few weeks I have the problem, that Spotify doesn't show the Album art anymore in Android Auto. Going to another tab in Android Auto and back to spotify fixes it. Could you please fix this Problem?
Hey guys, I have a wileyfox swift (the original one), and all of a sudden spotify won't open. It used to be absolutely fine, but now as soon as I click it it quits itself, as it would do if it were being updated. Wileyfox runs a custom version of and...
Everytime I am using the Spotify App, I don´t know why it crashs and stop to play music. But this isn´t the worst. I have to remove the battery because I cant restart or turn off the phone normally. Even Google Play Music get frozen when it happens. ...
Porqué el crossfade me aparece como desactivado?
Hello, when are the premium features available for Android Smartphones for the spotify App on Samsung Gear Fit 2 Pro?I really want to use spotify offline on this smart watch as a standalone device together with my bluetooth ear plugs, for sports.If t...
Tengo el problema de que cuando intento descargar mi musica para escucharla en modo offline la descarga inicia pero solo descarga entre 7 y 13 canciones, despues aparce el mensaje de que mi memoria esta llena, pero he verificado y las dos (memoria in...
Hi, I've noticed recently that if I listen to Spotify off my Samsung S7 and stream to my CCA, if I add a song to a playlist the app crashes or the google home app seems to over power the Spoitfy app. Example is listening to a playlist, add a new song...
I want to get Jeanie Bryson - Some Cats Know album in my Premium Andriod phone.If I open Chrome browser in my Android TABLET, no Spotify app on that device, I find a page showing 14 songs by Jeanie Bryson on her "Songs of Peggy Lee" album with "Play ...
Solved! See solution below: Today, for no apparent reason Spotify decided to stop downloading songs. It says it is downloading but stays at 0% completed. I've cleared the cache, reinstalled the app and I have 18GB of room so I can't see why it's not ...
Hi community, I've been activiely using spotify almost every day, with extreme stream quality set. i rarely download albums and i always make sure it never downloads on mobile data. Each month i use around 5-6gbs of data from streaming. yesterday spo...
Hi guys. I have problems with the audio of the songs I listen to. Since the last update 8.4.18.743 armV7, every time I play a song after a few seconds at any sound level, there will be noises such as crunches and distortion in the audio. My headphone...
I've been a Spotify subscriber for a few weeks and got the app for my phone. Ever since, my battery performance is horrible and I can no longer make it through the day without charging. When I look at the stats, Spotify is consuming far more battery ...
At the start of every song when I skip track, the song will play for half a second, stop for a second then continue playing as normal, I can deal with this but it is extremely irritating.
Hi, It would be really great if we could modify the time our downloads sync if on wifi/cellular. I would much rather have my downloads updates at midnight while I'm sleeping instead of the middle of the day. I don't see the feature to download at a c...
Hello,I moved from Italy (where I was already using Spotify both on mobile and my computer) to Taiwan. After two weeks here, I went on Spotify's website to and changed the country to Taiwan so that I could continue using it with my free account. The ...