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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375431 Views

541 replies

34 likes

Account
Free
  • 375431 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7525 Views

0 replies

7 likes

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Solved!!Superuser Contribution Chromecast not available in "connect devices" on Android

My Chromecast does not appear in the list of devices to connect to on the Spotify Android app (Galaxy Samsung S7). Other devices are listed (such as my PC). I can cast from all other apps (such as Netflix) from that same phone. I restarted everything...

Casual Listener

My Chromecast does not appear in the list of devices to connect to on the Spotify Android app (Galaxy Samsung S7).  Other devices are listed (such as my PC).  I can cast from all other apps...

Maarten_verhart

Casual Listener

34001 Views

168 replies

30 likes

  • 34001 Views
  • 168 replies
  • 30 likes

Spotify freezing

Once or more a day (I have premium and all my songs are downloaded to my device) (fully updated Samsung Galaxy s8+) either at the beginning or anywhere during a don't Spotify freezes and just sits there. I can't skip the song or do anything I have to...

Casual Listener

Once or more a day (I have premium and all my songs are downloaded to my device) (fully updated Samsung Galaxy s8+) either at the beginning or anywhere during a don't Spotify freezes and just sits th...

TheBrickSlayer

Roadie

1630 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

My songs in "songs" bank went missing

I did not change any set up. But then, suddenly the songs that I put into the "songs" bank went missing... restarting didn't fix the problem. Can someone please restore back my music...

Casual Listener

I did not change any set up. But then, suddenly the songs that I put into the "songs" bank went missing... restarting didn't fix the problem. Can someone please restore back my music... 

364 Views

0 replies

0 likes

  • 364 Views
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Alexa Echo not listed in connected devices

Hi there, i searched for this but didnt find anything. i updated my spotify app in december 17, and since then my alexa doesnt appear in connected devices. i resetted my alexy, uninstalled spotify app. nothing worked.Anyone with same problems and got...

Newbie

Hi there,   i searched for this but didnt find anything. i updated my spotify app in december 17, and since then my alexa doesnt appear in connected devices. i resetted my alexy, uninstalled s...

439 Views

0 replies

0 likes

  • 439 Views
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  • 0 likes

Spotify Connect no longer reliably finding devices

I am running Spotify on a Galaxy S6. The app is version 8.4.3.479 armv7. I'm paying for Spotify Premium. At home I gave two Google Home devices and one Googlecast Audio. Until about two months ago Spotify (on the S6) was fairly reliable in always sho...

Casual Listener

I am running Spotify on a Galaxy S6. The app is version 8.4.3.479 armv7. I'm paying for Spotify Premium.    At home I gave two Google Home devices and one Googlecast Audio. Until about tw...

Danno81

Regular

1629 Views

4 replies

3 likes

  • 1629 Views
  • 4 replies
  • 3 likes

Solved!! Cannot connect to (speaker) device

I am having trouble connecting to the home network hifi system with all devices that I use spotify on. This problem has not occurred before. Other apps are operating fine. The Yamaha amp reports, 'need Premium' on the screen. I have checked status of...

Casual Listener

I am having trouble connecting to the home network hifi system with all devices that I use spotify on. This problem has not occurred before. Other apps are operating fine. The Yamaha amp reports, 'ne...

seebee

Casual Listener

1353 Views

2 replies

1 likes

  • 1353 Views
  • 2 replies
  • 1 likes

Superuser Contribution Download Error reached maximum number of downloads

I have just received this message - Download Error You've reached the maximum number of downloads. Then goes on to download more please remove some existing downloads. I've done that but still get the error message? Tried restarting phone but that di...

Newbie

I have just received this message - Download Error You've reached the maximum number of downloads. Then goes on to download more please remove some existing downloads.   I've done that but sti...

Killerques

Visitor

1093 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Album Art wont show at all when i play songs

album art appears on browse and search but once i play them, the photos seem to disappear and it's very annoying. Already reinstalled, reboot, cleared cache, and everything. Once they become part of "recently played", album art disappears and doesnt ...

Casual Listener

album art appears on browse and search but once i play them, the photos seem to disappear and it's very annoying. Already reinstalled, reboot, cleared cache, and everything.   Once they become...

OTofficial

Casual Listener

678 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Skipping songs/not playing?

On both my PC (Windows 10 with everything up-to-date) and on my android phone I've been having a LOT of issues. With my phone, songs will skip, pause or switch to weird songs that aren't even on my playlists (weird instrumentals by Zae Day?). On my P...

Casual Listener

On both my PC (Windows 10 with everything up-to-date) and on my android phone I've been having a LOT of issues.   With my phone, songs will skip, pause or switch to weird songs that aren't eve...

Sennahoj

Newbie

960 Views

1 replies

0 likes

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  • 1 replies
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No me aparece ninguna opción de Ecualizador

Anteriormente tenía una cuenta premium en la que en configuraciones aparecia en un apartado el ecualizador, ahora que tengo otra cuenta de igual forma premium ya no sale esa opción de ecualizador, la busque por otros lados pero no sale y me hace falt...

Newbie

Anteriormente tenía una cuenta premium en la que en configuraciones aparecia en un apartado el ecualizador, ahora que tengo otra cuenta de igual forma premium ya no sale esa opción de ecualizador, la...

Oso5

Newbie

75396 Views

6 replies

10 likes

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  • 6 replies
  • 10 likes

can't get spotify to go online

galaxy s7. Just installed spotify. When I try to search for a song, it says that I am offline and need to go online before I can search. How to I get spotify to go online?

Casual Listener

galaxy s7.  Just installed spotify.  When I try to search for a song, it says that I am offline and need to go online before I can search.  How to I get spotify to go online?

asinarrgh

Casual Listener

601 Views

2 replies

0 likes

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  • 2 replies
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Superuser Contribution mess of screens

every time I switch from one screen to another the Spotify bug.reopen the application resolves.My phone is Moto G5s Plus.I removed the Android navigation bar.Plix fix the bug.

Newbie

every time I switch from one screen to another the Spotify bug. reopen the application resolves. My phone is Moto G5s Plus. I removed the Android navigation bar. Plix fix the bug.

Melody

Spotify

499 Views

1 replies

0 likes

  • 499 Views
  • 1 replies
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Superuser Contribution Offline -

Hi - my message is " you are currently set to offline - go online to connect to spotify" but I can't login to do that . when I hit "connect' just comes up w same message.. how do I login if it keeps telling me I'm offline

Newbie

Hi - my message is " you are currently set to offline - go online to connect to spotify" but I can't login to do that . when I hit "connect' just comes up w same message.. how do  I login if it ...

Melody

Spotify

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stuck

Plies help me, because my music always stuck.

Newbie

Plies help me, because my music always stuck.

Melody

Spotify

408 Views

1 replies

0 likes

  • 408 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping pausing

Can any one help me please? I listen to Spotify on my Sony experia xz an don't recently it has started to passing when I'm on my own it's so annoying I get right into a song then I lose it. I have looked in my settings and can find anything to help s...

Visitor

Can any one help me please? I listen to Spotify on my Sony experia xz an don't recently it has started to passing when I'm on my own it's so annoying I get right into a song then I lose it. I have lo...

Melody

Spotify

343 Views

1 replies

0 likes

  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music randomly stops playing

I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstalled and reinstalled the app and it continues. On Cox...

Casual Listener

I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstall...

Melody

Spotify

791 Views

1 replies

1 likes

  • 791 Views
  • 1 replies
  • 1 likes

spotify explicits

I would like to listen to songs that have explicits but are radio edited so that they are not explicits and have the swears taken out so that i can listen to them

Newbie

I would like to listen to songs that have explicits but are radio edited so that they are not explicits and have the swears taken out so that i can listen to them

324 Views

0 replies

0 likes

  • 324 Views
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Solved!! Full screen album artwork playback.

Last week after updating I was able to play tracks displaying just the album art. One tap gave me minimal controls.It was the perfect interface.It's now gone.Why?

Newbie

Last week after updating I was able to play tracks displaying just the album art. One tap gave me minimal controls. It was the perfect interface. It's now gone. Why?

Questicus

Newbie

130290 Views

4 replies

16 likes

  • 130290 Views
  • 4 replies
  • 16 likes