Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. Reset router. Reset devices. Unlinked spotify to son...
Spotify connect doesn't work with Sonos anymore since upgrading to spotify family. I can see all devices it just won't connect to any Sonos ones. I've uninstalled and reinstalled Spotify and Sonos. R...
Newbie
586 Views
2 replies
1 likes
When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?
When I select an album, I am wanting to download the album to be able to listen to it off line later. However, the download option does not appear so there is nothing to turn on? Any ideas?
243 Views
0 replies
0 likes
I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message. When I try to select it on my S7 Edge, the playlist name doesn't even show up, it shows up ...
I created a playlist on the desktop app, and once I was done, I could see the playlist on the desktop app, but when I select it, it gives me an error message. When I try to select it on my S7 E...
Community Legend
341 Views
1 replies
0 likes
Spotify used to autoplay when it connected to my car, but it's no longer doing that, I have a pixel 2 and a Subaru Forester 2018. Any ideas?
Spotify used to autoplay when it connected to my car, but it's no longer doing that, I have a pixel 2 and a Subaru Forester 2018. Any ideas?
Newbie
1400 Views
2 replies
0 likes
Hey all. Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices. I can see them but when i tab them nothing happends.I have talked with Sonos support but nothing helps. We have tryed1: Restart all devices2: Reins...
Hey all. Idont know what happend. But suddanly i cant connect from my Spotify app to my sonos devices. I can see them but when i tab them nothing happends. I have talked with Sonos...
Newbie
676 Views
1 replies
0 likes
Hello, I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out some songs that I've downloaded. So: is it possible to show al...
Hello, I want to see which songs I've "offline available" on my smartphone. I have the feeling that I don't need all of them and my smartphone has no more disc space so I want to kick out so...
290 Views
0 replies
0 likes
Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?
Does anybody know the reason why spotify its not running in my phone? I already installed it again and it doesnt load anything in it!!!?
244 Views
0 replies
0 likes
I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs.I have a Nexus phone, Verizon network.Data settings have been adjusted so Spotify can't use data in the background.My Spotify app settings are set to...
I've turned off WiFi to double check I'm not somehow connected to WiFi, and it still downloads songs. I have a Nexus phone, Verizon network. Data settings have been adjusted so Spotify can't use da...
440 Views
0 replies
0 likes
Hiwhen I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playing. is thre a way to stop spotify on my phone when I a...
Hi when I listen to an album via blue tooth in my car the album wont stop playing on my phone when I leave the car,even when I turn the bluetooth ,wi-fi off it is still on my phone screen and playin...
330 Views
0 replies
0 likes
Spotify is a major part of my everyday life. I'm close to the limit when it comes to downloaded songs, which means that I need to use my SD card to store the files. However, Spotify has now started acting up the same way it did on my old phone. "Forg...
Spotify is a major part of my everyday life. I'm close to the limit when it comes to downloaded songs, which means that I need to use my SD card to store the files. However, Spotify has now started a...
323 Views
0 replies
0 likes
Hi,I tried to delete downloaded songs turning off button "Download" inside one of my playlists, these are the bad results: 1) The green symbol of "downloaded" disappear from every song of the Play List;2) It's not possible anymore to play the deleted...
Hi, I tried to delete downloaded songs turning off button "Download" inside one of my playlists, these are the bad results: 1) The green symbol of "downloaded" disappear from every son...
486 Views
0 replies
0 likes
So i will be playing a play list. Wether its short or long, ever since a new update once the songs on the play list end spotify will begin playing a radio based off the play list or it will play songs based off the play list. How do i stop it from do...
So i will be playing a play list. Wether its short or long, ever since a new update once the songs on the play list end spotify will begin playing a radio based off the play list or it will play song...
Community Legend
392 Views
1 replies
0 likes
Samsung S8plus. Chrome cast on AV receiver. All latest updates.The app just stops playing every 5 - 10 minutes. Press play again is the only solution and it continues.
Samsung S8plus. Chrome cast on AV receiver. All latest updates. The app just stops playing every 5 - 10 minutes. Press play again is the only solution and it continues.
Community Legend
275 Views
1 replies
0 likes
I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account. Repro steps:1. Add few songs on to the public playlist on PC;2. Swi...
I've added a few songs to a public playlist on my PC. For some reason they are not visible in the playlist on my phone. I'm using a Huawei P9 with Android 7.0 with a premium account. Repro s...
259 Views
0 replies
0 likes
Since the Update to Android 8 on my Oneplus 3, the app constantly fluctuates between 2 Levels of Volume.If I change the Volume it just it just goes back to one of those two Levels and starts changing again.I already disabled "Normalize Volume" as I w...
Since the Update to Android 8 on my Oneplus 3, the app constantly fluctuates between 2 Levels of Volume. If I change the Volume it just it just goes back to one of those two Levels and starts changi...
Newbie
3705 Views
1 replies
1 likes
When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu
When i download playlists it shows the arrow and downloads the list of songs but it will not show up in the songs menu
Community Legend
257 Views
1 replies
0 likes
I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The songs play just fine on my desktop, but as soon as I...
I've tried uninstalling then re-installing on both my desktop and my phone, but the problem keeps happening. I have checked to see if I'm connected to the same network but I'm pretty sure I am. The s...
Community Legend
398 Views
1 replies
0 likes
Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2
Cuando lo intento descargar el celular se reinicia, que deberia de hacer? Tengo un Lanix L1000 Android 5.0.2
1164 Views
0 replies
1 likes
Hi, I am a premium userI would like to play all songs by an artist but I cant find any buttons of view all song on Android platform. May I know any possible way to do it as it is very painful to enter into each album and add each singles one by one i...
Hi, I am a premium user I would like to play all songs by an artist but I cant find any buttons of view all song on Android platform. May I know any possible way to do it as it is very painful to en...
Community Legend
12945 Views
1 replies
12 likes
I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfactory solution because I don't want recommendations based...
I have a family plan which includes my wife, myself and my 2 young kids. How can I set up Spotify my phone so that I can play music from any of these accounts? Sharing playlists isn't a satisfac...
Casual Listener
16533 Views
2 replies
31 likes
