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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

2002 Views

0 replies

6 likes

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Spotify crash

Help! Lately i've been having this problem on my SAMSUNG GALAXY NOTE 8, does anyone know how to solve this problem?

Newbie

Help!   Lately i've been having this problem on my SAMSUNG GALAXY NOTE 8, does anyone know how to solve this problem?    

phan_times

Community Legend

575 Views

1 replies

0 likes

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Pausing after EVERY song!!

Over the last few weeks my spotify has developed a seriously annoying issue, it pauses after EVERY single song, doesn't matter if I am on Wi-Fi or using data, whether the playlist is downloaded or not, it's very frustrating, I don' have power save sw...

Newbie

Over the last few weeks my spotify has developed a seriously annoying issue, it pauses after EVERY single song, doesn't matter if I am on Wi-Fi or using data, whether the playlist is downloaded or no...

phan_times

Community Legend

867 Views

1 replies

0 likes

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  • 1 replies
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Google Assistant/Google Home - Can't ask for personal playlist

Is there a specific reason why I can call out to my google assistant to play a public playlist but when I ask it to play a personal playlist, it won't call it up? I've even tried creating a shotcut in the google assistant, this was I could type out t...

Newbie

Is there a specific reason why I can call out to my google assistant to play a public playlist but when I ask it to play a personal playlist, it won't call it up? I've even tried creating a shotcut i...

704 Views

0 replies

0 likes

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Problem with Android Spotify App when using Google Pixel2 and Mazda CX5 Infotainment system.

Hello I use the Spotify app with my Google Pixel 2 phone. Until today, normally I would log into the Spotify app and as an example. start to play an album or playlist, let's say as an example, "The Beatles Greatest Hits" which I downloaded previously...

Newbie

Hello    I use the Spotify app with my Google Pixel 2 phone. Until today,  normally I would log into the Spotify app and as an example. start to play an album or playlist, let's say ...

99thbottle

Newbie

2045 Views

1 replies

1 likes

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Superuser Contribution Spotify randomly pauses playback

For a couple of months now, Spotify randomly stops playing a song, sometimes even if the phone is left alone in a room with the display switched off. I have yet to figure out a pattern why and when it happens, sometimes it plays for hours without pau...

Casual Listener

For a couple of months now, Spotify randomly stops playing a song, sometimes even if the phone is left alone in a room with the display switched off. I have yet to figure out a pattern why and when i...

tbsox19

Casual Listener

11736 Views

11 replies

2 likes

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Superuser Contribution Forgot username and email adress

Hello everyone, I have a problem about my spotify account. I bought a premium account with a new email adress two months ago approximately. 3 days ago, I changed my phone that was used with spotify. Now, I cant remember my email address and my userna...

Visitor

Hello everyone,   I have a problem about my spotify account. I bought a premium account with a new email adress two months ago approximately. 3 days ago, I changed my phone that was used with ...

user-removed

Not applicable

655 Views

2 replies

0 likes

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Superuser Contribution Security issue [?]

Something strange just happened, I was listening my music then suddenly Spotify started to reproduce a playlist that I've never seen before (including such a bad music). I changed my password and everything is now ok, but I can't understand what happ...

Newbie

Something strange just happened, I was listening my music then suddenly Spotify started to reproduce a playlist that I've never seen before (including such a bad music). I changed my password and eve...

Melody

Spotify

344 Views

1 replies

0 likes

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Cannot Remove Offline Syncing

Spotify is taking up way too much space on my phone, it was at almost 8 GB before I deleted all data. That took care of the short term problem, the long term problem is that I cannot remove my phone from syncing. I have tried both on my phone and on ...

Casual Listener

Spotify is taking up way too much space on my phone, it was at almost 8 GB before I deleted all data.   That took care of the short term problem, the long term problem is that I cannot remove ...

mpphill2

Casual Listener

538 Views

2 replies

0 likes

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App taking up an enormous amount of space on my internal storage..

Hello Spotify, At this current moment, spotify is taking up 3.5GB of my internal storage with not a single song downloaded for offline (im listening so i do not want to reinstall right now). Using my phone's storage setting, i am able to "clear cache...

Visitor

Hello Spotify,  At this current moment, spotify is taking up 3.5GB of my internal storage with not a single song downloaded for offline (im listening so i do not want to reinstall right now). U...

phan_times

Community Legend

3156 Views

1 replies

0 likes

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Change Name

Hello, I would like to change the name that appears below my playlist, how should I do? Thank you in advance for your return.

Newbie

Hello, I would like to change the name that appears below my playlist, how should I do? Thank you in advance for your return.

phan_times

Community Legend

399 Views

1 replies

0 likes

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Solved!! Save the F.U.C.K.ing songs to SD card

Who was the f.u.c.k.i.n.g idiot that removed this option?I am on a family premium account and I cannot save the s.h.i.t to SD card. This is very annoying!Fix it now developers!NOW!

Newbie

Who was the f.u.c.k.i.n.g idiot that removed this option? I am on a family premium account and I cannot save the s.h.i.t to SD card. This is very annoying! Fix it now developers! NOW!

alexmarrufo87

Casual Listener

1858 Views

9 replies

0 likes

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Data communication

Hi, I have problem with data communication. All information in screenshots

Newbie

Hi, I have problem with data communication. All information in screenshots

284 Views

0 replies

0 likes

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Android App only Shows Black empty Start screen

After Starting the latest Update of Android App, only the Black Start screen is Shown and the App doesn't work. Even New Installation doesn't work. Any ideas?

Casual Listener

After Starting the latest Update of Android App, only the Black Start screen is Shown and the App doesn't work. Even New Installation doesn't work. Any  ideas? 

phan_times

Community Legend

947 Views

1 replies

0 likes

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Superuser Contribution Lost all of my downloaded songs!

Uploaded my Spotify app yesterday and I lost all of the music I had. The app is still using the 4GB of storage so the music's still there. How can I get it back without downloading it again? I don't have a good internet connection right now, please h...

Newbie

Uploaded my Spotify app yesterday and I lost all of the music I had. The app is still using the 4GB of storage so the music's still there. How can I get it back without downloading it again? I don't ...

jellyonaplate

Casual Listener

808 Views

2 replies

3 likes

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Solved!! No Bass / Bad equalizer when listening in car

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hear all of the base and different subtle layers of th...

Casual Listener

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hea...

tos82

Regular

33748 Views

7 replies

0 likes

bass
Car
Equalizer
quality
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SD Card Issues

This has been going on for a few days now. I got a message saying something about storage being inaccessible and suddenly all my songs were no longer downloaded to my SD card. I checked and saw that my phone had, for whatever reason, revoked SD card ...

Casual Listener

This has been going on for a few days now. I got a message saying something about storage being inaccessible and suddenly all my songs were no longer downloaded to my SD card. I checked and saw that ...

thatonenerd652

Casual Listener

759 Views

1 replies

0 likes

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Why are things not easy to karioki from spotify, its easy enough to subvert with a mic.

Hi I just want to be able to use my Studio Irig Microphone To sing with Spotify and record video and sound on The EZ Voice app and be Live. Is your lyrics setting not good enough or something? Wasent there Tunewiki. This would result in me being able...

Newbie

Hi I just want to be able to use my Studio Irig Microphone To sing with Spotify and record video and sound on The EZ Voice app and be Live. Is your lyrics setting not good enough or something? Wasent...

648 Views

0 replies

0 likes

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How can I check the number of how many songs there are in a playlist.

I remember that there was an indicator on how many songs there were in a playlist. I wanted to keep track of number of songs in my playlist but that somehow magically disappeared. Why?

Casual Listener

I remember that there was an indicator on how many songs there were in a playlist. I wanted to keep track of number of songs in my playlist but that somehow magically disappeared. Why?

phan_times

Community Legend

130242 Views

2 replies

5 likes

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Storage

I looked at my storage on my cellphone and I had 9,0 gb of cache with the Spotify application, but I have 0 downloaded songs, only saved songs. How is it possible ?

Newbie

I looked at my storage on my cellphone and I had 9,0 gb of cache with the Spotify application, but I have 0 downloaded songs, only saved songs. How is it possible ?

phan_times

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes