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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Sound reduced when locking phone and starts texting

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phone (Even search for a song on Spotify) or just plain...

Newbie

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phon...

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Premium not sync on Android App

I recently started the Spotify Premium Trail of $0.99 for 3 months, I have the receipt and the transaction is approved. Additionally, the premium features such as playlist download and ad-free play are available on Desktop App(Mac). However, the prem...

Casual Listener

I recently started the Spotify Premium Trail of $0.99 for 3 months, I have the receipt and the transaction is approved. Additionally, the premium features such as playlist download and ad-free play a...

yashgarg1232

Casual Listener

692 Views

2 replies

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Ad ends but app thinks it's still going

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ad free and it won' play music.

Casual Listener

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ...

261 Views

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Changed phone

Got a new phone. Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Newbie

Got a new phone.  Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Joe

Community Legend

259 Views

1 replies

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Spotify crashes every time I open

I got a new ZTE Axon 7 mini today and I downloaded Spotify, but every time I try to open it a message comes up that says unfortunately, Spotify has closed.

Newbie

I got a new ZTE Axon 7 mini today and I downloaded Spotify,  but every time I try to open it a message comes up that says unfortunately,  Spotify has closed.

281 Views

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Confused

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. What am I doing wrong?

Visitor

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. W...

235 Views

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How to disconnect the account from the mobile?

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

Casual Listener

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

239 Views

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Why can't I listen to my playlists?

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying to get spotify premium. I tried again 2 days later ...

Newbie

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying ...

221 Views

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Offline download for samsung galaxy j3

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access storage, and the in app settings are to go to the SD c...

Newbie

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access sto...

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Cannot add to Playlists (Android Oreo)

Device: Pixel 2XL OS: Android 8.0 and 8.1Issue: Cannot add new tracks to playlistMore detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on adding to various playlists, it finally shows "Track is already ...

Casual Listener

Device: Pixel 2XL  OS: Android 8.0 and 8.1 Issue: Cannot add new tracks to playlist More detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on ad...

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Stranger Things mode not working for Stranger Things 2 Soundtrack

Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7), does not seem to work with the Stranger Things 2 (Soundtrack from the Netflix Original Series). I've tried searching for a particular s...

Newbie

Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7),  does not seem to work with the Stranger Things 2 (Soundtra...

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bug
bug android
stranger things
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Issue with spotify current playing song and Android ONE?

Hi Guys, i just received my Xiaomi Mi A1 Android One phone a week ago and i noticed that when i stream music to my car radio (bluetooth, Skoda Columbus 2017 model) the currently playing song gets updated a few times but then it stops. I can still ski...

Music Fan

Hi Guys,   i just received my Xiaomi Mi A1 Android One phone a week ago and i noticed that when i stream music to my car radio (bluetooth, Skoda Columbus 2017 model) the currently playing song...

Krupupakku

Regular

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3 replies

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[Android Auto] Critical bug - seeking track kills all audio. Must reinsert USB

Phone:Google Pixel 2OS: Android Oreo 8.0 (November update) Setup:2017 Audi A4USB C cables: standard Google one, Anker USB-C cable off Amazon Symptom:- Skipping track or changing station kills audio output. Attempting to pause, change tracks, change t...

Newbie

Phone: Google Pixel 2 OS: Android Oreo 8.0 (November update)   Setup: 2017 Audi A4 USB C cables: standard Google one, Anker USB-C cable off Amazon   Symptom: - Skipping track or ch...

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Spotify Logged Itself Out

My spotify account logged itself out and when I log back in it says I need to upgrade to premium. My playlists are gone and I have to listen to ads and can only use the shuffle feature. My bank account was charged for this months spotify. Any ideas? ...

Newbie

My spotify account logged itself out and when I log back in it says I need to upgrade to premium. My playlists are gone and I have to listen to ads and can only use the shuffle feature. My bank accou...

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How can I find the offline music files?

Hi, I used download feature to keep the offline files into my device but I'd like to know where are they? Also on desktop (PC) I can't find it. I've been changed the lovatio from Device to SD card then Spotify moving all files to SD but my device's s...

Newbie

Hi,     I used download feature to keep the offline files into my device but I'd like to know where are they?   Also on desktop (PC) I can't find it.   I've been changed the ...

270 Views

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Suddenly all music gone and new ones appeared

Suddenly all my saved music was gone and strange new songs were downloaded. How the **bleep** is that even possible??

Newbie

Suddenly all my saved music was gone and strange new songs were downloaded. How the **bleep** is that even possible?? 

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Chromecast connection breaks when start playing android

Casting form Android device is not possible anymore. App is connecting tot chromecast 2.Pushing play breaks the connection and starts locale playing.Done reinstall and phone reboot. App version 8.4.30.688

Casual Listener

Casting form Android device is not possible anymore.  App is connecting tot chromecast 2. Pushing play breaks the connection and starts locale playing. Done reinstall and phone reboot. &nbsp...

yqb_rocknroller

Casual Listener

479 Views

3 replies

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I want to automatically download saved albums

My spotify app on my android used to automatically download saved albums. Now I have to go in and manually select the albums I want to save. Is there a way to have it automatically do that? It used to, but I just got a new phone and maybe the updated...

Regular

My spotify app on my android used to automatically download saved albums. Now I have to go in and manually select the albums I want to save. Is there a way to have it automatically do that? It used t...

Joe

Community Legend

23153 Views

1 replies

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I changed my password but my friends are still using my Spotify account on their androids

i changed my password and removed offline devices but they are still active on my spotify! I think because something about the cache?!? Please help!!!Thank you so much

Newbie

i changed my password and removed offline devices but they are still active on my spotify! I think because something about the cache?!? Please help!!! Thank you so much   

Joe

Community Legend

331 Views

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Musicas baixadas canceladase constante deslogamento da conta.

Venho tendo problemas ha um tempo, em que sempre que ponho as musicas pra baixar via wifi, eles baixam normalmente, porem, basta eu sair de casa para ouvir as musicas no carro, que as musicas que eu baixei para ouvir, nao estao mais baixadas, e acabo...

Newbie

Venho tendo problemas ha um tempo, em que sempre que ponho as musicas pra baixar via wifi, eles baixam normalmente, porem, basta eu sair de casa para ouvir as musicas no carro, que as musicas que eu ...

243 Views

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