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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839067 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839067 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13573 Views
  • 1 replies
  • 0 likes
  • 13573 Views
  • 1 replies
  • 0 likes

Solved!! Next song doesn't start when phone locked

Hi everyone Impossible to solve this problem : when I play a not-downloaded playlist on my phone (Galaxy S4) in 4G, I choose a song, lock my phone, and let it next to me as I'm doing something else. So it's ok for the first song, everything works wel...

  • Casual Listener
  • Hi everyone 馃檪   Impossible to solve this problem : when I play a not-downloaded playlist on my phone (Galaxy S4) in 4G, I choose a song, lock my phone, and let it next to me as I'm doing so...
  • DarkFranou
  • Casual Listener
  • 975 Views
  • 2 replies
  • 0 likes
  • 975 Views
  • 2 replies
  • 0 likes

Problemas con SD

Escogo la tarjeta SD como el almacenamiento para Spotify y parece hacerlo de manera correcta, la app se reinicia y en configuraci贸n esta seleccionada la SD como el almacenamiento. Descargo mi playlist sin problema, sin embargo, las canciones no se re...

  • Newbie
  • Escogo la tarjeta SD como el almacenamiento para Spotify y parece hacerlo de manera correcta, la app se reinicia y en configuraci贸n esta seleccionada la SD como el almacenamiento. Descargo mi playlis...
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

cannot view public playlists

i have spotify premuim, and have made my playlists public so that my friend can view them. when they go to my profile and view my playlists it says error occured try again.my account name is samsosa505

  • Newbie
  • i have spotify premuim, and have made my playlists public so that my friend can view them. when they go to my profile and view my playlists it says error occured try again. my account name is samsos...
  • Joe
  • Community Legend
  • 134 Views
  • 1 replies
  • 0 likes
  • 134 Views
  • 1 replies
  • 0 likes

Spotify Deletes all downloaded songs

My Spotify Application deletes all my downloaded songs, probably 4 zimes in th weekI allways have to download them again, which is really tiering

  • Newbie
  • My Spotify Application deletes all my downloaded songs, probably 4 zimes in th week I allways have to download them again, which is really tiering
  • MrBrown3
  • Music Fan
  • 1593 Views
  • 19 replies
  • 2 likes
  • 1593 Views
  • 19 replies
  • 2 likes

cannot view public playlists

i have spotify premium and made my playlists public so my friend can see them. when they go to my profile and try to view my playlists it brings up a message saying error, and a try again buttonmy account is samsosa505

  • Newbie
  • i have spotify premium and made my playlists public so my friend can see them. when they go to my profile and try to view my playlists it brings up a message saying error, and a try again button my ...
  • Titox
  • Roadie
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! La APP se cierra sola

Buenas amigos de la comunidad tengo Spotify instalado en un Xiaomi 4A con Android 6.0.1, la version de la APP es 8.4.9.271 armV7, la aplicaci贸n luego de un tiempo de reproducci贸n se cierra sola la aplicaci贸n.No se si ser谩 por el equipo, la version de...

  • Casual Listener
  • Buenas amigos de la comunidad tengo Spotify instalado en un Xiaomi 4A con Android 6.0.1, la version de la APP es 8.4.9.271 armV7, la aplicaci贸n luego de un tiempo de reproducci贸n se cierra sola la ap...
  • gibsoncarrasco
  • Casual Listener
  • 85838 Views
  • 2 replies
  • 4 likes
  • 85838 Views
  • 2 replies
  • 4 likes

Album art disappearing

Occasionally whenever I have Spotify playing in the background and then go to the app, the album disappears (as shown in the picture attached). This isn't a major issue, but rather just something that annoying and I thought I should alert the communi...

  • Newbie
  • Occasionally whenever I have Spotify playing in the background and then go to the app, the album disappears (as shown in the picture attached). This isn't a major issue, but rather just something tha...
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 1 likes
  • 206 Views
  • 1 replies
  • 1 likes

Skips not refreshing

My skips havn't refreshed for over a day now! I thought that they refreshed after an hour!

  • Newbie
  • My skips havn't refreshed for over a day now! I thought that they refreshed after an hour!
  • Joe
  • Community Legend
  • 525 Views
  • 1 replies
  • 0 likes
  • 525 Views
  • 1 replies
  • 0 likes

Android app extremely slow and uses a lot of CPU

I've noticed that unlike the MacOS and iOS versions of Spotify the Android app is ridiculously slow and uses a lot of CPU. I'm using an NVIDIA Shield Tablet K1, there are no other performance issues with other apps. It's not a network issue. I've run...

  • Regular
  • I've noticed that unlike the MacOS and iOS versions of Spotify the Android app is ridiculously slow and uses a lot of CPU.   I'm using an NVIDIA Shield Tablet K1, there are no other performanc...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Help

I'm on a premium package but the app itself is not allowing to change the song or click the shuffle button. It just says that Try Premium. When I'm already in premium.

  • Newbie
  • I'm on a premium package but the app itself is not allowing to change the song or click the shuffle button. It just says that Try Premium. When I'm already in premium.
  • Joe
  • Community Legend
  • 103 Views
  • 1 replies
  • 0 likes
  • 103 Views
  • 1 replies
  • 0 likes

App stopped being able to put to sleep

Hi I've been using Spotify for 3 years continuouslyBut in the last week I have stopped being able to put the app to sleep when not using itI have a Samsung device and it has a non removable batterySo preserving battery life, as I am a power user is p...

  • Casual Listener
  • Hi I've been using Spotify for 3 years continuously But in the last week I have stopped being able to put the app to sleep when not using it I have a Samsung device and it has a non removable batte...
  • DRUIDDOODE
  • Casual Listener
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Superuser Contribution Se me pausa sola la reproducci贸n desde el movil

Desde hace ya un tiempo, se me pausa s贸la la reproducci贸n desde el m贸vil.He probado con todo. Hasta eliminando por completo la app e instalandola de nuevo.Ya sea con cascos, sin cascos o por bluetooth. Con la tablet (tambi茅n andriod) no me ocurre. Me...

  • Casual Listener
  • Desde hace ya un tiempo, se me pausa s贸la la reproducci贸n desde el m贸vil. He probado con todo. Hasta eliminando por completo la app e instalandola de nuevo. Ya sea con cascos, sin cascos o por blue...
  • rodro9alcuetas
  • Casual Listener
  • 180 Views
  • 2 replies
  • 0 likes
  • 180 Views
  • 2 replies
  • 0 likes

Can麓t find friends....

Hey Folks!I cannot see any of my Facebook friends, error says, that none of my friends uses Spotify, but that isnot true.... many of my friends do use spotify ^^The same thing happens with my Windows Laptop. Even if i enter a friends name directly, i...

  • Newbie
  • Hey Folks! I cannot see any of my Facebook friends, error says, that none of my friends uses Spotify, but that is not true.... many of my friends do use spotify ^^ The same thing happens with my W...
  • vegasilvava
  • Newbie
  • 471 Views
  • 5 replies
  • 0 likes
  • 471 Views
  • 5 replies
  • 0 likes

Quiero que funcione

Ya he desinstalado la aplicaci贸n, incluso formatie el tel茅fono y la aplicaci贸n sigue funcionando demasiado lenta. Se cierra sola y se paran las canciones.Lo peor es que estoy en premiun y la aplicaci贸n me est谩 robando.

  • Casual Listener
  • Ya he desinstalado la aplicaci贸n, incluso formatie el tel茅fono y la aplicaci贸n sigue funcionando demasiado lenta. Se cierra sola y se paran las canciones. Lo peor es que estoy en premiun y la aplica...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

[WP 8.0] Offline Playlist Data on SD Card

I have a LGK 20 phone im trying to put my music on my S.D card put it don't have that option am i doing something wrong??

  • Newbie
  • I have a LGK 20 phone im trying to put my music on my S.D card put it don't have that option am i doing something wrong??
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Local Files are not downloading

There are a lot of songs that this app does not have, and I have added a whole heap via Local Files through my iTunes playlist. Lately the app has been deciding that it hasn't downloaded any of my songs and goes 'welp, I must download these again' on...

  • Newbie
  • There are a lot of songs that this app does not have, and I have added a whole heap via Local Files through my iTunes playlist. Lately the app has been deciding that it hasn't downloaded an...
  • 190 Views
  • 0 replies
  • 2 likes
  • 190 Views
  • 0 replies
  • 2 likes

Certain songs not transferring from local files to android

I recently purchased King Gizzard & the Lizard Wizard's Quarters! and I'm in Your Mind Fuzz since neither are on Spotify. When I put them into my local files they appear in my desktop but when I try to download it to my phone only three of Quaters! s...

  • Newbie
  • I recently purchased King Gizzard & the Lizard Wizard's Quarters! and I'm in Your Mind Fuzz since neither are on Spotify. When I put them into my local files they appear in my desktop but when I ...
  • 134 Views
  • 0 replies
  • 0 likes
  • 134 Views
  • 0 replies
  • 0 likes

Superuser Contribution Offline songs keeps being deleted from Artists and Albums but playlists remain intact and downloaded

I'm getting really tired of this **bleep**, honestly. Why the heck do I have a spotify premium account if my offline songs are always automatically being deleted (and I already did the reset on my phone AND my SD card, uninstalling the spotify and cl...

  • Casual Listener
  •  I'm getting really tired of this **bleep**, honestly. Why the heck do I have a spotify premium account if my offline songs are always automatically being deleted (and I already did the reset on...
  • blukkeli
  • Casual Listener
  • 3495 Views
  • 5 replies
  • 3 likes
  • 3495 Views
  • 5 replies
  • 3 likes

signing in

Hi, Having trouble signing in and really getting stressed with it, Cannot sign in with either Spotify or Facebook and are having to change passwords all the time. Someone please help me. Know my email, User name and the long name they gave me but sti...

  • Newbie
  • Hi, Having trouble signing in and really getting stressed with it, Cannot sign in with either Spotify or Facebook and are having to change passwords all the time. Someone please help me.  Know ...
  • Joe
  • Community Legend
  • 107 Views
  • 1 replies
  • 0 likes
  • 107 Views
  • 1 replies
  • 0 likes

Probleme de connexion

Bonjour j'ai un compte spotify premium family et des que j'entre sur spotify je suis hors connexion alors que j'ai du Wi-Fi ou 4gJe suis 脿 l'茅tranger alors est-ce li茅 ou non ?Voici un screenshot qui confirme que je suis en wifi

  • Newbie
  • Bonjour j'ai un compte spotify premium family et des que j'entre sur spotify je suis hors connexion alors que j'ai du Wi-Fi ou 4g Je suis 脿 l'茅tranger alors est-ce li茅 ou non ? Voici un screenshot ...
  • 152 Views
  • 0 replies
  • 0 likes
  • 152 Views
  • 0 replies
  • 0 likes

Env: prod