Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55532 Views
  • 68 replies
  • 25 likes
  • 55532 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27815 Views
  • 5 replies
  • 0 likes
  • 27815 Views
  • 5 replies
  • 0 likes

Downloaded songs not showing.

I have a couple of playlists that I have downloaded all the songs, about 1700 songs in total. I am often out of coverage, so need these downloads. Today when I went into the downloaded playlist, the songs were in the playlist however instead of havin...

  • Newbie
  • I have a couple of playlists that I have downloaded all the songs, about 1700 songs in total. I am often out of coverage, so need these downloads.   Today when I went into the downloaded playl...
  • TheMonarch86
  • Casual Listener
  • 14545 Views
  • 10 replies
  • 9 likes
  • 14545 Views
  • 10 replies
  • 9 likes

Se cierra

Hace tres días que cuando intento abrir spotify se me cierra inesperadamente a los 2 segundos desde mi s5 y no lo puedo usar. Tengo el servicio pago y no me esta sirviendo... ya intente desinstalaandolo y volviéndolo a instalar...reiniciando el celul...

  • Newbie
  • Hace tres días que cuando intento abrir spotify se me cierra inesperadamente a los 2 segundos desde mi s5 y no lo puedo usar. Tengo el servicio pago y no me esta sirviendo... ya intente desinstalaand...
  • Davisil04
  • Newbie
  • 6284 Views
  • 10 replies
  • 17 likes
  • 6284 Views
  • 10 replies
  • 17 likes

Deleting music

How do I delete all me music at once I want to start fresh 

  • Newbie
  • How do I delete all me music at once I want to start fresh  
  • user-removed
  • Not applicable
  • 398 Views
  • 1 replies
  • 0 likes
  • 398 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cracking noise on all music. Galaxy S5

Hello, i hear cracking noise, specially whith a sound of drums in all music. This don't happen with other music player in my phone. I have a Samsung Galaxy S5.Please help.

  • Casual Listener
  • Hello, i hear cracking noise, specially whith a sound of drums in all music. This don't happen with other music player in my phone. I have a Samsung Galaxy S5. Please help.
  • Catoo
  • Newbie
  • 436 Views
  • 2 replies
  • 0 likes
  • 436 Views
  • 2 replies
  • 0 likes

View queue on Artist Radio

Am I mis-remembering? I'm sure I used to be able to view a list of next tracks to be played, while listening to Artist Radio, but now I can't.If I tap the up-arrow to the left of the simle playback controls, I can see a large image of the cover art f...

  • Music Fan
  • Am I mis-remembering? I'm sure I used to be able to view a list of next tracks to be played, while listening to Artist Radio, but now I can't. If I tap the up-arrow to the left of the simle playback...
  • Andy_P
  • Music Fan
  • 814 Views
  • 2 replies
  • 1 likes
  • 814 Views
  • 2 replies
  • 1 likes

how to setup for wifi only

I have samsung s7 edge, have noticed once the wifi stopped during listening its continue sometimes on the cellular, sometimes not, how come? how I can 100% prevent spotify from using the cellular data. I want spotify to work only on wifi.

  • Casual Listener
  • I have samsung s7 edge, have noticed once the wifi stopped during listening its continue sometimes on the cellular, sometimes not, how come? how I can 100% prevent spotify from using the cellular dat...
  • Peter87
  • Newbie
  • 4899 Views
  • 3 replies
  • 6 likes
  • 4899 Views
  • 3 replies
  • 6 likes

Spotify on separate device interrupting

I often use spotify to play music at my apartment. It's often playing in the background for my wife and I to enjoy or sometimes even for our dogs while I'm away. Occasionally I want to listen to a podcast on my phone but still leave spotify playing o...

  • Casual Listener
  • I often use spotify to play music at my apartment. It's often playing in the background for my wife and I to enjoy or sometimes even for our dogs while I'm away. Occasionally I want to listen to a po...
  • atlphenom
  • Casual Listener
  • 1071 Views
  • 2 replies
  • 0 likes
  • 1071 Views
  • 2 replies
  • 0 likes

Solved!! "No storage area found"

Hi,Lately I've been having some trouble when opening spotify. Whenever I open it, it notifies me that there is "no storage area found". I've tried different solutions like uninstalling the app, removing the file android/data/com.spotify, I've cleared...

  • Casual Listener
  • Hi, Lately I've been having some trouble when opening spotify. Whenever I open it, it notifies me that there is "no storage area found". I've tried different solutions like uninstalling the app, r...
  • arthilew
  • Newbie
  • 79072 Views
  • 77 replies
  • 12 likes
  • storage
  • 79072 Views
  • 77 replies
  • 12 likes

Problem with Spotify

Every time after I download the songs and close the application and open again it appears that the songs are not downloaded and I just downloaded all. Please, help me

  • Newbie
  • Every time after I download the songs and close the application and open again it appears that the songs are not downloaded and I just downloaded all. Please, help me 
  • 291 Views
  • 0 replies
  • 0 likes
  • 291 Views
  • 0 replies
  • 0 likes

Radio interface on playlists

Hi. This is hard to explain, so I could'nt google the solution. I've recently got a new phone (Moto E4, Android 7.1.1, Spotify 8.4.35.152 armV7) and I have Spotify premium, family plan. When I try to play one of my private playlists I get the radio i...

  • Casual Listener
  • Hi. This is hard to explain, so I could'nt google the solution. I've recently got a new phone (Moto E4, Android 7.1.1, Spotify 8.4.35.152 armV7) and I have Spotify premium, family plan. When I try to...
  • 526 Views
  • 0 replies
  • 0 likes
  • Android
    bugs
    Premium
  • 526 Views
  • 0 replies
  • 0 likes

album art not displaying correctly

Hi allI am using android auto via Samsung galaxy s8 connected via usb to my Kia optima Sportwagon 2017. When running Spotify it cuts off the top part of the album art. Any ideas or suggestions to resolve this. Please see attachment.

  • Newbie
  • Hi all I am using android auto via Samsung galaxy s8 connected via usb to my Kia optima Sportwagon 2017. When running Spotify it cuts off the top part of the album art. Any ideas or suggestions to r...
  • 724 Views
  • 0 replies
  • 1 likes
  • 724 Views
  • 0 replies
  • 1 likes

Play music folder

I dont found the option to play a folder.I can in desktop app but not in android.

  • Newbie
  • I dont found the option to play a folder. I can in desktop app but not in android.
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Albums not downloading

I can't seem to download full albums anymore. Even my original albums that I have downloaded now only have 2 or 3 songs available to play. Has this happened to anyone else?

  • Newbie
  • I can't seem to download full albums anymore. Even my original albums that I have downloaded now only have 2 or 3 songs available to play. Has this happened to anyone else?
  • Ace_84
  • Newbie
  • 762 Views
  • 2 replies
  • 1 likes
  • 762 Views
  • 2 replies
  • 1 likes

Trouble Playing any album or song

Hey yall. I downloaded Spotify on my Android yesterday and when I search a particular song / album on the search bar, it refuses to play at all. Screenshot below. Please help.

  • Newbie
  • Hey yall. I downloaded Spotify on my Android yesterday and when I search a particular song / album on the search bar, it refuses to play at all. Screenshot below. Please help.
  • user-removed
  • Not applicable
  • 188 Views
  • 1 replies
  • 0 likes
  • 188 Views
  • 1 replies
  • 0 likes

Spotify app no longer connects

Over the last week or so, my Spotify for Android app has become pretty much unusable. It no longer reliably reaches the Home or Browse tabs, it just gives a nondescript error that "something went wrong." For a couple of days I could fix it by restart...

  • Regular
  • Over the last week or so, my Spotify for Android app has become pretty much unusable.  It no longer reliably reaches the Home or Browse tabs, it just gives a nondescript error that "something we...
  • Squeak21
  • Regular
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Almacenamiento FALSO SD

Hola, quiero informar de un problema que hace dificil disfrutar la aplicacion, nuevamente el Almacenamiento.A mi si me aparece el cambiar Almacenamiento a Micro SD, el problema viene cuando descargo mi musica, ya que utiliza la micro SD, Y TAMBIEN LA...

  • Newbie
  • Hola, quiero informar de un problema que hace dificil disfrutar la aplicacion, nuevamente el Almacenamiento. A mi si me aparece el cambiar Almacenamiento a Micro SD, el problema viene cuando descarg...
  • agustinmass95
  • Newbie
  • 480 Views
  • 2 replies
  • 2 likes
  • 480 Views
  • 2 replies
  • 2 likes

Put your music songs in a playlist

Is there a way on the app to put every song in my "your music" in a playlist?

  • Newbie
  • Is there a way on the app to put every song in my "your music" in a playlist?
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Closing when opening other apps.

My spotify closes when I try to open other apps like Snapchat or a game where I want the music in the background. How do I keep Spotify on while using other apps that use/record sound as well?

  • Newbie
  • My spotify closes when I try to open other apps like Snapchat or a game where I want the music in the background.   How do I keep Spotify on while using other apps that use/record sound as wel...
  • tony1278
  • Music Fan
  • 20006 Views
  • 2 replies
  • 0 likes
  • 20006 Views
  • 2 replies
  • 0 likes

Playlist gone after changing to new phone

Please help, my playlist is gone after changing to new phone. Was on premium subscription. Cant find my playlist anymore ever since I've login again. Please help.

  • Visitor
  • Please help, my playlist is gone after changing to new phone. Was on premium subscription. Cant find my playlist anymore ever since I've login again.    Please help.
  • avahofmann
  • Music Fan
  • 725 Views
  • 3 replies
  • 0 likes
  • 725 Views
  • 3 replies
  • 0 likes

Albums won't download completely

About half of the albums I have downloaded now have a random amount of songs missing from them. If I search the album and click on it the songs are there and I can listen to them, but they won't download to my phone. I haven't really changed my usage...

  • Casual Listener
  • About half of the albums I have downloaded now have a random amount of songs missing from them.  If I search the album and click on it the songs are there and I can listen to them, but they won'...
  • Dandroid4
  • Casual Listener
  • 1105 Views
  • 2 replies
  • 0 likes
  • 1105 Views
  • 2 replies
  • 0 likes