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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Does Samsung Gear sport Spotify have shuffle?

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

Roadie

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

jnzle1

Regular

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Tracks freeze when playing in offline mode

Ok. I've tried "everything", so here goes: Spotify Premium worked a charm for years, until a couple of months ago, when I installed it on a new Galaxy J3. It's like it doesn't download all the tracks properly - nearly all tracks have each their point...

Casual Listener

Ok. I've tried "everything", so here goes:   Spotify Premium worked a charm for years, until a couple of months ago, when I installed it on a new Galaxy J3. It's like it doesn't download all t...

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Problems logging in

I'm trying to use the app on my phone and get "You are currently set to offline. Please go online to connect to Spotify." It happened to me recently and I ended up uninstalling and reinstalling the app to get it to work. There has to be another answe...

Newbie

I'm trying to use the app on my phone and get "You are currently set to offline. Please go online to connect to Spotify." It happened to me recently and I ended up uninstalling and reinstalling the a...

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Radio station reaches end of list and stops playing music

While listening to the radio on my Moto Z Force Droid's Spotify app, I can listen to the songs that are pre-populated when opening the station but once the last song plays in the radio station, the music stops instead of having "more songs load as yo...

Casual Listener

While listening to the radio on my Moto Z Force Droid's Spotify app, I can listen to the songs that are pre-populated when opening the station but once the last song plays in the radio station, the m...

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Spotify will not play through my VW Passat Bluetooth on my Android Samsung Note 8

I have had no problems with my previous handest (iphone 6 plus) working in conjunction with the car bluetooth. But my new Samsung Note 8 WILL not play spotify when it is connected via bluetooth. 1. I have installed the 'Connect' app to try and play t...

Casual Listener

I have had no problems with my previous handest (iphone 6 plus) working in conjunction with the car bluetooth. But my new Samsung Note 8 WILL not play spotify when it is connected via bluetooth. &nb...

MarcelSt

Music Fan

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Error code 1003 Error: Er is geen Spotify-account aan je Facebook-account gekoppeld.

Hi , I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my phone or computer I keep getting this error code Error: Er i...

Newbie

Hi ,  I triedf to log in to my spotify account , I had premium but something went wrong in the payment this month and now I cant log in to my account anymore only on the web player not on my ph...

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Galaxy S7 Edge can't download Spotify app

Hi, I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an error message comes up: Sorry, this content is not available in your c...

Newbie

Hi,    I have just signed up for Spotify premium (never used Spotify before). When I try to download the app via the Spotify web following the Spotify on Android with Google Play, an erro...

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Spotify app doesn't let me access after changing the facebook password

Hello,I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing happens. Is there anyone who had the same problem? Than...

Casual Listener

Hello, I log in through facebook account. Whenever i change my facebook password,spotify goes online and when I try to access it asks me to go online but it doesn't work, black screen and nothing ...

NEsteng

Casual Listener

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Sonos Play 1 connection issue

I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed.I tried reinstall App, it works a few the same problem. I re...

Newbie

I bought a Sonos Play 1 and Spotify often has a lot of problems to list Sonos under available devices. Sometimes it tries to connect and then nothing, sometimes you cannot see device listed. I tried...

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Sound reduced when locking phone and starts texting

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phone (Even search for a song on Spotify) or just plain...

Newbie

So, since the latest update of the Android (or spotify), whenever I lock my phone, the sound is reduced for 3 seconds and then comes back. Same thing happens if I start to write something on the phon...

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Premium not sync on Android App

I recently started the Spotify Premium Trail of $0.99 for 3 months, I have the receipt and the transaction is approved. Additionally, the premium features such as playlist download and ad-free play are available on Desktop App(Mac). However, the prem...

Casual Listener

I recently started the Spotify Premium Trail of $0.99 for 3 months, I have the receipt and the transaction is approved. Additionally, the premium features such as playlist download and ad-free play a...

yashgarg1232

Casual Listener

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Ad ends but app thinks it's still going

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ad free and it won' play music.

Casual Listener

I'm having an issue where an ad will play and than it will end however the app thinks the ad is still playing so it won't play any music. If I try to hit shuffle it will tell me I need premium to go ...

254 Views

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Changed phone

Got a new phone. Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Newbie

Got a new phone.  Log in to spotify on new phone, playlist is gone and I no longer have the premium service

Joe

Community Legend

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Spotify crashes every time I open

I got a new ZTE Axon 7 mini today and I downloaded Spotify, but every time I try to open it a message comes up that says unfortunately, Spotify has closed.

Newbie

I got a new ZTE Axon 7 mini today and I downloaded Spotify,  but every time I try to open it a message comes up that says unfortunately,  Spotify has closed.

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Confused

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. What am I doing wrong?

Visitor

I have been having trouble with my downloads as of late.....mainly for offline use. I save and download my music but when I try using it in offline mode it isn't there. The music works fine online. W...

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How to disconnect the account from the mobile?

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

Casual Listener

I was mugged today and would like to know how to disconnect my spotify account from the stolen device.

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Why can't I listen to my playlists?

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying to get spotify premium. I tried again 2 days later ...

Newbie

So, I go on spotify, I listen to 5 ads, which I was already pretty mad about, and then all of a sudden it won't let me listen to my playlists. Instead there's just a notification that pops up saying ...

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Offline download for samsung galaxy j3

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access storage, and the in app settings are to go to the SD c...

Newbie

I have never had problems having my offline downloads going to my SD card, but after some kind of update, they keep going to my phone's internal storage. I have given Spotify permission to access sto...

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Cannot add to Playlists (Android Oreo)

Device: Pixel 2XL OS: Android 8.0 and 8.1Issue: Cannot add new tracks to playlistMore detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on adding to various playlists, it finally shows "Track is already ...

Casual Listener

Device: Pixel 2XL  OS: Android 8.0 and 8.1 Issue: Cannot add new tracks to playlist More detail: When I try to add a new track to any playlist, nothing happens. After frequently tapping on ad...

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Stranger Things mode not working for Stranger Things 2 Soundtrack

Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7), does not seem to work with the Stranger Things 2 (Soundtrack from the Netflix Original Series). I've tried searching for a particular s...

Newbie

Assuming this is a bug, or an oversight, but the cool Stranger Things Mode on my Android App (v 8.4.31.723 armV7),  does not seem to work with the Stranger Things 2 (Soundtra...

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bug
bug android
stranger things
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