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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Top songs 2017 aren´t mine

Hi, This afternoon I got a notification on my phone. It was in a language I do not recognize. See screenshot:Weird turkish message screenshotWhen I clicked it, it showed me the following playlist. I have never seen these songs. And I've never played ...

Music Fan

Hi,   This afternoon I got a notification on my phone. It was in a language I do not recognize. See screenshot: Weird turkish message screenshot When I clicked it, it showed me the followi...

511 Views

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Bug Playlist
Top songs 2017
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Sharing songs in messenger with Samsung

Wondering why I cant share normal song links to Messenger like my Apple user friends can? I seem to be only able to send different types of links with my Samsung... they are more annoying to deal with.Song shared to Messanger via Iphone > Song opens ...

Newbie

Wondering why I cant share normal song links to Messenger like my Apple user friends can? I seem to be only able to send different types of links with my Samsung... they are more annoying to dea...

278 Views

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Most played 2000 and something

Is there a way of recovering your most played songs list from a certain year? I can see i can do a simple search to see Spotify has created a most played by users but I want the one that is personal to me from 2015 and before.

Music Fan

Is there a way of recovering your most played songs list from a certain year? I can see i can do a simple search to see Spotify has created a most played by users but I want the one that is personal ...

257 Views

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Don't seem to be able to change the storage to SD card

Spotify updated a few days ago, and deleted my downloaded music. When I try to download now, it says I don't have enough storage, so I tried to change my storage setting to SD card like I used to have before it updated, but I can't find the setting f...

Newbie

Spotify updated a few days ago, and deleted my downloaded music. When I try to download now, it says I don't have enough storage, so I tried to change my storage setting to SD card like I used to hav...

pesc0

Music Fan

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Spotify quicksetting Android Nougat

On my smartphone, the spotify quicksetting (from Android Nougat) is always activated for offline mode.If I want to browse songs, I have to deactivate the offline mode every time.Shouldnt it be the other way around?

Newbie

On my smartphone, the spotify quicksetting (from Android Nougat) is always activated for offline mode. If I want to browse songs, I have to deactivate the offline mode every time. Shouldnt it be th...

435 Views

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no audio output on bluetooth reconnect auto resume

Hello, i have a problem with my Huawei P10 on Android 7.0 and Spotify Version (8.4.31.723 armV7). The problem is, when a bluetooth device that automaticcaly resumes music when the phone gets reconnected (for example in the car --> multiple cars and o...

Casual Listener

Hello,   i have a problem with my Huawei P10 on Android 7.0 and Spotify Version (8.4.31.723 armV7).   The problem is, when a bluetooth device that automaticcaly resumes music when the p...

714 Views

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Sending songs in Messenger

Trying to send songs in messenger via the share option in the app but they won't go through.

Newbie

Trying to send songs in messenger via the share option in the app but they won't go through. 

480 Views

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Can't play songs from midway through a playlist, restarts at beginning.

I have a playlist of about 500 songs. Unfortunately because Spotify seems to have ruined their shufle feature, just shuffling the playlist results in hearing the same 30 songs in a row. A rubbish but usable solution to this is to try and play the pla...

Regular

I have a playlist of about 500 songs. Unfortunately because Spotify seems to have ruined their shufle feature, just shuffling the playlist results in hearing the same 30 songs in a row. A rubbish but...

user-removed

Not applicable

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6 replies

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Es una porqueria de servicio en android

No funciona ni puedo escuchar las canciones que descargue a fuerza necesito estar conectado a internet y aun asi es una verdadera porqueria spoty

Newbie

No funciona ni puedo escuchar las canciones que descargue a fuerza necesito estar conectado a internet y aun asi es una verdadera porqueria spoty     

270 Views

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Multiple issues w/ app

Ok, so i made a new account so i could change my username - new email and everything. Upon logging in and confirming the email etc., I noticed that I only have three buttons on the bottom instead of the five i saw on my older account(see picture). Th...

Newbie

Ok, so i made a new account so i could change my username - new email and everything. Upon logging in and confirming the email etc., I noticed that I only have three buttons on the bottom instead of ...

207 Views

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Spotify unable to play playlists

Can someone help me out here? Whenever I go onto Spotify and try to play a playlist, it says I need to upgrade to Premium to play from anywhere. This has only been going on for a week or two, so I'm not exactly sure why this is happening.

Casual Listener

Can someone help me out here? Whenever I go onto Spotify and try to play a playlist, it says I need to upgrade to Premium to play from anywhere. This has only been going on for a week or two, so I'm ...

pesc0

Music Fan

397 Views

3 replies

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Stops playing

Why does it stop playing after 3 songs?

Newbie

Why does it stop playing after 3 songs?

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Being forced to use the new interface

So, I'm being to forced to use some stupid random new interface which sucks **bleep**, has no functionality and won't let me play song I like it select. Is there anyway to change back to the normal interface. Or is it time to go back to Pandora?

Newbie

So, I'm being to forced to use some stupid random new interface which sucks **bleep**, has no functionality and won't let me play song I like it select. Is there anyway to change back to the normal i...

451 Views

0 replies

1 likes

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Playlist on Shuffle repeats tracks in single session

I created a playlist with 50+ songs in it. When I went to listen to it I put it on shuffle. Then I noticed that it will play the same songs multiple times before getting to the end of the playlist. Other songs I don't think ever play. I signed up for...

Visitor

I created a playlist with 50+ songs in it. When I went to listen to it I put it on shuffle. Then I noticed that it will play the same songs multiple times before getting to the end of the playlist. O...

user-removed

Not applicable

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3 replies

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Spotify Not showing all songs on Android Auto

Hi when i plug my phone into my car, i load up spotify and i dont have all my songs, now i have over 300 and they dont even load up a full playlist, or even some playlists are even empty which i know they are not? any help

Newbie

Hi   when i plug my phone into my car, i load up spotify and i dont have all my songs, now i have over 300 and they dont even load up a full playlist, or even some playlists are even empty whi...

525 Views

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Android Wear : Browse Music

At this link:https://support.spotify.com/us/listen_everywhere/on_other_devices/android-wear/you can clearly read that u can browse music on the smartwatch but actually i cant do that.First of all to get more control, i have to tap in the middle inste...

Newbie

At this link: https://support.spotify.com/us/listen_everywhere/on_other_devices/android-wear/ you can clearly read that u can browse music on the smartwatch but actually i cant do that. First of a...

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Does Samsung Gear sport Spotify have shuffle?

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

Roadie

I read to my terror somewhere that it didn't have the shuffle function? Can someone confirm this?

jnzle1

Regular

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Tracks freeze when playing in offline mode

Ok. I've tried "everything", so here goes: Spotify Premium worked a charm for years, until a couple of months ago, when I installed it on a new Galaxy J3. It's like it doesn't download all the tracks properly - nearly all tracks have each their point...

Casual Listener

Ok. I've tried "everything", so here goes:   Spotify Premium worked a charm for years, until a couple of months ago, when I installed it on a new Galaxy J3. It's like it doesn't download all t...

395 Views

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Problems logging in

I'm trying to use the app on my phone and get "You are currently set to offline. Please go online to connect to Spotify." It happened to me recently and I ended up uninstalling and reinstalling the app to get it to work. There has to be another answe...

Newbie

I'm trying to use the app on my phone and get "You are currently set to offline. Please go online to connect to Spotify." It happened to me recently and I ended up uninstalling and reinstalling the a...

283 Views

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Radio station reaches end of list and stops playing music

While listening to the radio on my Moto Z Force Droid's Spotify app, I can listen to the songs that are pre-populated when opening the station but once the last song plays in the radio station, the music stops instead of having "more songs load as yo...

Casual Listener

While listening to the radio on my Moto Z Force Droid's Spotify app, I can listen to the songs that are pre-populated when opening the station but once the last song plays in the radio station, the m...

270 Views

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