Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Steppa
  • Newbie
  • 15001 Views
  • 55 replies
  • 18 likes
  • 15001 Views
  • 55 replies
  • 18 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 864754 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 864754 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 23407 Views
  • 3 replies
  • 0 likes
  • 23407 Views
  • 3 replies
  • 0 likes

ipad stopped syncing Spotify music. Says it is waiting to download but never does.

I have had Spotify for several years and never had a problem. However, my iPad with ios 11.1.2 will not sync Spotify music. I can play music on my iPad when connected to WiFi. Spotify on the iPad say it is waiting to download but for the past three d...

  • Casual Listener
  • I have had Spotify for several years and never had a problem. However, my iPad with ios 11.1.2 will not sync Spotify music. I can play music on my iPad when connected to WiFi. Spotify on the iPad say...
  • emmett_moseley
  • Casual Listener
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

[Android] Listening to all the doznloaded songs wharever the playlist is

Hi, I'm a new user coming from the google play music app and I've transferred all my playlists. I saw I can randomly listen to one specific playlist but I'd like sometimes to listen to all my musics whatever the playlist they belong to. Playlists hav...

  • Newbie
  • Hi,   I'm a new user coming from the google play music app and I've transferred all my playlists. I saw I can randomly listen to one specific playlist but I'd like sometimes to listen to all m...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

Offline music gone...again

After reading all the alleged fixes and whatnot a few days ago I did a full phone factory reset. Installed the bare minimum, installed spotify, downloaded once again my offline music (slightly above 1000 songs). Everything seemed fine. Played my offl...

  • Regular
  • After reading all the alleged fixes and whatnot a few days ago I did a full phone factory reset. Installed the bare minimum, installed spotify, downloaded once again my offline music (slightly above ...
  • fratenchiappe
  • Regular
  • 327 Views
  • 2 replies
  • 1 likes
  • 327 Views
  • 2 replies
  • 1 likes

Spotify plays a few songs shuts off/stops playing music after a few songs

So I like to listen to music to fall asleep to, and I noticed when I lay down, turn Spotify on, put my headphones in, select my playlist, it plays maybe 4 songs maybe a couple more and it turns off. I have a cheap Android phone, ZTE lil ol prepaid st...

  • Newbie
  • So I like to listen to music to fall asleep to, and I noticed when I lay down, turn Spotify on, put my headphones in, select my playlist, it plays maybe 4 songs maybe a couple more and it turns off. ...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

No reproduce ninguna cancion

Tenía una cuenta premium y ahora que estoy de nuevo en free no me deja escuchar ninguna cancion. Selecciono cualquier cancion, sea la que sea y no hace nada. Si le doy aleotorio si llega a reproducir, vi un problema con el streaming en alta calidad p...

  • Newbie
  • Tenía una cuenta premium y ahora que estoy de nuevo en free no me deja escuchar ninguna cancion. Selecciono cualquier cancion, sea la que sea y no hace nada. Si le doy aleotorio si llega a reproducir...
  • Daniiela
  • Newbie
  • 1014 Views
  • 1 replies
  • 1 likes
  • 1014 Views
  • 1 replies
  • 1 likes

Any way to prevent the auto updating?

I have a Redmi Note 3 and for some reason it struggles with newer versions of the spotify app and will crash instantly and close upon opening. As an alternative I downloaded the older APK and installed from there. This worked fine up until a day or t...

  • Newbie
  • I have a Redmi Note 3 and for some reason it struggles with newer versions of the spotify app and will crash instantly and close upon opening. As an alternative I downloaded the older APK and install...
  • ShaggySkunk-c
  • Roadie
  • 5276 Views
  • 2 replies
  • 0 likes
  • 5276 Views
  • 2 replies
  • 0 likes

Solved!! Annoying cracking noise

Hello, I tried Spotify on my LG Optimus P 500 One (Android 2.3.3). Approximately 1 second after starting a song I get an annoying cracking noise on every song! What can I do? Best regards, Lars

  • Regular
  • Hello,   I tried Spotify on my LG Optimus P 500 One (Android 2.3.3).   Approximately 1 second after starting a song I get an annoying cracking noise on every song!   What c...
  • DouweBoer
  • Casual Listener
  • 13343 Views
  • 32 replies
  • 2 likes
  • 13343 Views
  • 32 replies
  • 2 likes

Android app issues

Hi, My wife and I share a spotify account. I very infrequently use spotify as I prefer audio books to music. However I do still occasionally listen to music, maybe once a month.So recently my phone has started popping up with the spotify music player...

  • Newbie
  • Hi,   My wife and I share a spotify account. I very infrequently use spotify as I prefer audio books to music. However I do still occasionally listen to music, maybe once a month. So recently...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

[Android] cant play spotify while playing a game

Everytime I load a game while spotify is playing it pauses then goes away then I load up spotify but then I have to load up the game again no idea how to fix

  • Newbie
  • Everytime I load a game while spotify is playing it pauses then goes away then I load up spotify but then I have to load up the game again no idea how to fix  
  • 414 Views
  • 0 replies
  • 0 likes
  • 414 Views
  • 0 replies
  • 0 likes

Volumen disminuye al ecualizar

Hola! Tengo un Samsung Galaxy S7 y desde el primer día noté que el volumen en Spotify, en calidad extrema al menos, disminuye considerablemente al ecualizar. El volumen máximo que conseguí es con ecualizador plano/flat, y aún así el volumen es mucho ...

  • Casual Listener
  • Hola! Tengo un Samsung Galaxy S7 y desde el primer día noté que el volumen en Spotify, en calidad extrema al menos, disminuye considerablemente al ecualizar. El volumen máximo que conseguí es con ecu...
  • tinchoxdoom
  • Casual Listener
  • 1940 Views
  • 2 replies
  • 0 likes
  • ecualizador
    Galaxy S7 Edge
    Volumen
  • 1940 Views
  • 2 replies
  • 0 likes

Solved!! Can't download Spotify android app

Hello, About a month ago I installed Spotify for the first time when I was still in the States, but now I have moved to South Africa. Recently I did a factory reset on my phone, removing all the apps. When I tried to reinstall Spotify, Google Play ga...

  • Casual Listener
  • Hello,   About a month ago I installed Spotify for the first time when I was still in the States, but now I have moved to South Africa. Recently I did a factory reset on my phone, removing all...
  • donpatrice
  • Newbie
  • 18180 Views
  • 4 replies
  • 1 likes
  • 18180 Views
  • 4 replies
  • 1 likes

Manual apk link

Need the link to download the Android spotify manual . Google play does not allow me to download .

  • Casual Listener
  • Need the link to download the Android spotify manual . Google play does not allow me to download . 
  • Romeo_Oscar
  • Casual Listener
  • 6986 Views
  • 1 replies
  • 1 likes
  • 6986 Views
  • 1 replies
  • 1 likes

android 5.0.2 install bricht nach download ab

Hallo,ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausfinden. Habe jetzt schon das Betriebssystem komplett n...

  • Casual Listener
  • Hallo, ich habe das Problem das seit einigen Wochen durch irgend ein Update Spotify mein Wiko Ridge 4G (Android 5.0.2) zum andauernden Neustart brachte. Welches Update das war konnte ich nicht rausf...
  • AKO2017
  • Newbie
  • 2008 Views
  • 6 replies
  • 2 likes
  • 2008 Views
  • 6 replies
  • 2 likes

Solved!! Premium + Z3 dual = impossible to download playlist

I have sony z3 dual. I go to setting>sync phone and choose to enable it. If I switch available offline in playlist they told me enable internet connection. I have internet connection on and it's also possible to stream playlist. What do you think? Th...

  • Casual Listener
  • I have sony z3 dual. I go to setting>sync phone and choose to enable it. If I switch available offline in playlist they told me enable internet connection. I have internet connection on and ...
  • user-removed
  • Not applicable
  • 1211 Views
  • 7 replies
  • 0 likes
  • 1211 Views
  • 7 replies
  • 0 likes

Terrible app usability.

Hi guys, So I've been using Spotify for about a year now. It used to work fine, but the last few months it's driving me crazy. This is on my Samsung S5. The faults: - when opening the app I just get a black screen sometimes. - when I select one of my...

  • Casual Listener
  • Hi guys,   So I've been using Spotify for about a year now. It used to work fine, but the last few months it's driving me crazy. This is on my Samsung S5.    The faults:  &nb...
  • Mc-bonio
  • Casual Listener
  • 744 Views
  • 3 replies
  • 1 likes
  • 744 Views
  • 3 replies
  • 1 likes

Strorage options missing

After updating, my storage options are gone. I used to be able to go into Library/settings and at the bottom choose the option to store the music on my external SD card so it wouldn't take up all the phones space. There is only a delete cache setting...

  • Casual Listener
  • After updating,  my storage options are gone.  I used to be able to go into Library/settings and at the bottom choose the option to store the music on my external SD card so it wouldn't tak...
  • Zeiiiiigler
  • Casual Listener
  • 520 Views
  • 3 replies
  • 0 likes
  • 520 Views
  • 3 replies
  • 0 likes

Play Spotify Only on zone 2 with Yamaha MusicCast

I borrow this question from the Yamha facebook support page(read below) because I have the exact same problem with the android Spotify App. So my question is if there is a solution to make Spotify Connect to recognice my Zone 2 on Yamha RX-V679 as a ...

  • Regular
  • I borrow this question from the Yamha facebook support page(read below) because I have the exact same problem with the android Spotify App. So my question is if there is a solution to make Spotify Co...
  • Jlaruffa
  • Newbie
  • 15008 Views
  • 2 replies
  • 14 likes
  • 15008 Views
  • 2 replies
  • 14 likes

Deleting cache

I got a new SD card yesterday and I can't switch my content into it. I've tried deleting the cache but it just logs me out and when I log back in all of my downloads are still there.

  • Newbie
  • I got a new SD card yesterday and I can't switch my content into it. I've tried deleting the cache but it just logs me out and when I log back in all of my downloads are still there. 
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Equalizer options sets during song

I like everything about the equalizer settings on my Samsung Galaxy S5 Active except the way the setting activates. On edited equalizer settings, each song starts the way they normally sound, and the sound changes one second in the song, causing a so...

  • Newbie
  • I like everything about the equalizer settings on my Samsung Galaxy S5 Active except the way the setting activates. On edited equalizer settings, each song starts the way they normally sound, and the...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Megas per hour in extreme quality

I recently switched to Premium.Before with the free I used the app a lot in the mobile, and more or less it was about 200 Mb per hour of data consumption (using 3 / 4G).Now with the premium, I prefer to put it in extreme quality in the configuration ...

  • Newbie
  • I recently switched to Premium. Before with the free I used the app a lot in the mobile, and more or less it was about 200 Mb per hour of data consumption (using 3 / 4G). Now with the premium, I pr...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes