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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify removing downloaded songs and playlists

As the title says spotify keeps on removing all my saved music if someone knows how to fix this please tell me and i have done the whole reset thing and clean install and it still happens

Newbie

As the title says spotify keeps on removing all my saved music if someone knows how to fix this please tell me and i have done the whole reset thing and clean install and it still happens  

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Won't let me login because its set to offline mode

Hey there I'm having an issue logging in to my Spotify I go to login using Facebook. Then a screen comes up say that I must be online to login and give me cancel or connect options. So I hit connect and just black screens me with no options to switch...

Newbie

Hey there I'm having an issue logging in to my Spotify  I go to login using Facebook. Then a screen comes up say that I must be online to login and give me cancel or connect options. So I hit co...

Joe

Community Legend

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1 replies

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Bluetooth connection in car only bad with Spotify.

For almost two weeks I have not been able to get a clear or strong connection in my car with bluetooth but only with Spotify.There is a constant background hiss, static and the voume flucuations and often the song data is incorrect or the songs skip ...

Casual Listener

For almost two weeks I have not been able to get a clear or strong connection in my car with bluetooth but only with Spotify.There is a constant background hiss, static and the voume flucuations...

289 Views

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How be a betatester?

This is my ask, how i can be a betatester?

Regular

This is my ask, how i can be a betatester?

LatentTwist

Music Fan

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1 replies

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Samsung Galaxy S6 Spotify Stops for a second then plays fast to catch up.

I have just taken on Spotify again but when i use it in the car on my phone it stops for a second and then play fast to atch up. Happens in any area with any type of coverage 4G to GPRS??? Any ideas? Thanks

Newbie

I have just taken on Spotify again but when i use it in the car on my phone it stops for a second and then play fast to atch up.   Happens in any area with any type of coverage 4G to GPRS??? ...

161 Views

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Cant log in

Someone please help!!! I've never logged out of my account and a few hours after being away i can back to play music and I was logged out. It won't let me log in, sign up, use face book, nothing!!! I have uninstalled the app twice and nothing is work...

Newbie

Someone please help!!! I've never logged out of my account and a few hours after being away i can back to play music and I was logged out. It won't let me log in, sign up, use face book, nothing!!! I...

Joe

Community Legend

236 Views

1 replies

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Undownloding

I have premium account and i want my music lists downloaded automatically I should not check if they are undownloaded or notThey are undownloding themselvesI don't get why you are doing something like thatYou are not user friendly or don't not care y...

Casual Listener

I have premium account and i want my music lists downloaded automatically  I should not check if they are undownloaded or not They are undownloding themselves I don't get why you are doing so...

265 Views

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Spotify- offline music stops playing when my signal changes

Hello all, T-MOBILE LGV10ANDROID 7.0Premium SubscriberSongs downloaded to device before SD card was put inI've run all updates Restored deviceI only have songs from SpotifyDeleted appCleared cacheRedownloaded songs I have 402 songs downloaded to my L...

Newbie

Hello all,   T-MOBILE  LGV10 ANDROID 7.0 Premium Subscriber Songs downloaded to device before SD card was put in I've run all updates  Restored device I only have songs from S...

234 Views

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LAST.FM Integration, minor bug

Bug causing an issue when attempting to disconnect Last.FM account. After signing out, I am prompted via push notification that my Last.FM password is incorrect and Spotify automatically turns Last.FM scrobbling back on.

Newbie

Bug causing an issue when attempting to disconnect Last.FM account. After signing out, I am prompted via push notification that my Last.FM password is incorrect and Spotify automatically turns Last.F...

233 Views

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Solved!! Android app hangs whenever you open it on Samsung S8

This worked fine on my old phone, but I've just upgraded to a Samsung S8, and now whenever you open the app, it just hangs until you get a message saying "Spotify isn't responding". I've tried disabling the battery saving function, and reinstalling S...

Casual Listener

This worked fine on my old phone, but I've just upgraded to a Samsung S8, and now whenever you open the app, it just hangs until you get a message saying "Spotify isn't responding".   I've tri...

johnraftery

Casual Listener

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Volume spikes

Anyone having trouble on their Samsung with volume spikes in the middle of a song ? Will either turn the volume all the way down or spike it to the highest volume.

Casual Listener

Anyone having trouble on their Samsung with volume spikes in the middle of a song ?   Will either turn the volume all the way down or spike it to the highest volume.

324 Views

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Top songs 2017 aren´t mine

Hi, This afternoon I got a notification on my phone. It was in a language I do not recognize. See screenshot:Weird turkish message screenshotWhen I clicked it, it showed me the following playlist. I have never seen these songs. And I've never played ...

Music Fan

Hi,   This afternoon I got a notification on my phone. It was in a language I do not recognize. See screenshot: Weird turkish message screenshot When I clicked it, it showed me the followi...

495 Views

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Bug Playlist
Top songs 2017
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Sharing songs in messenger with Samsung

Wondering why I cant share normal song links to Messenger like my Apple user friends can? I seem to be only able to send different types of links with my Samsung... they are more annoying to deal with.Song shared to Messanger via Iphone > Song opens ...

Newbie

Wondering why I cant share normal song links to Messenger like my Apple user friends can? I seem to be only able to send different types of links with my Samsung... they are more annoying to dea...

276 Views

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Most played 2000 and something

Is there a way of recovering your most played songs list from a certain year? I can see i can do a simple search to see Spotify has created a most played by users but I want the one that is personal to me from 2015 and before.

Music Fan

Is there a way of recovering your most played songs list from a certain year? I can see i can do a simple search to see Spotify has created a most played by users but I want the one that is personal ...

256 Views

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Don't seem to be able to change the storage to SD card

Spotify updated a few days ago, and deleted my downloaded music. When I try to download now, it says I don't have enough storage, so I tried to change my storage setting to SD card like I used to have before it updated, but I can't find the setting f...

Newbie

Spotify updated a few days ago, and deleted my downloaded music. When I try to download now, it says I don't have enough storage, so I tried to change my storage setting to SD card like I used to hav...

pesc0

Music Fan

710 Views

3 replies

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Spotify quicksetting Android Nougat

On my smartphone, the spotify quicksetting (from Android Nougat) is always activated for offline mode.If I want to browse songs, I have to deactivate the offline mode every time.Shouldnt it be the other way around?

Newbie

On my smartphone, the spotify quicksetting (from Android Nougat) is always activated for offline mode. If I want to browse songs, I have to deactivate the offline mode every time. Shouldnt it be th...

429 Views

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no audio output on bluetooth reconnect auto resume

Hello, i have a problem with my Huawei P10 on Android 7.0 and Spotify Version (8.4.31.723 armV7). The problem is, when a bluetooth device that automaticcaly resumes music when the phone gets reconnected (for example in the car --> multiple cars and o...

Casual Listener

Hello,   i have a problem with my Huawei P10 on Android 7.0 and Spotify Version (8.4.31.723 armV7).   The problem is, when a bluetooth device that automaticcaly resumes music when the p...

714 Views

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Sending songs in Messenger

Trying to send songs in messenger via the share option in the app but they won't go through.

Newbie

Trying to send songs in messenger via the share option in the app but they won't go through. 

475 Views

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Can't play songs from midway through a playlist, restarts at beginning.

I have a playlist of about 500 songs. Unfortunately because Spotify seems to have ruined their shufle feature, just shuffling the playlist results in hearing the same 30 songs in a row. A rubbish but usable solution to this is to try and play the pla...

Regular

I have a playlist of about 500 songs. Unfortunately because Spotify seems to have ruined their shufle feature, just shuffling the playlist results in hearing the same 30 songs in a row. A rubbish but...

user-removed

Not applicable

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Es una porqueria de servicio en android

No funciona ni puedo escuchar las canciones que descargue a fuerza necesito estar conectado a internet y aun asi es una verdadera porqueria spoty

Newbie

No funciona ni puedo escuchar las canciones que descargue a fuerza necesito estar conectado a internet y aun asi es una verdadera porqueria spoty     

266 Views

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