Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6797 Views

0 replies

7 likes

  • 6797 Views
  • 0 replies
  • 7 likes

Spotify jumps to playlists I didn't select

I've had some problems with Spotify lately...When I select a playlist, somehow strange things happen. Either the song ends in about 30 seconds and a new one starts, or Spotify starts playing a list which is not even in my favourites. I have reinstall...

Newbie

I've had some problems with Spotify lately... When I select a playlist, somehow strange things happen. Either the song ends in about 30 seconds and a new one starts, or Spotify starts playing a list...

4749

Newbie

737 Views

1 replies

0 likes

  • 737 Views
  • 1 replies
  • 0 likes

Volume control on soundbar

When controlling the volume of spotify playing on my Samsung sound bar it jumps 7 levels when I hit the volume on my phone. Any tips this is quite annoying.When I use the multiroom app from Samsung this works fine but then I need to keep switching be...

Visitor

When controlling the volume of spotify playing on my Samsung sound bar it jumps 7 levels when I hit the volume on my phone. Any tips this is quite annoying. When I use the multiroom app from Samsung...

Mac_0

Newbie

3275 Views

6 replies

11 likes

  • 3275 Views
  • 6 replies
  • 11 likes

Album Artwork issues

On my Wileyfox Swift (Nougat 7.1.2) the album artwork that gets shown on the lock screen always has a bit of it cut off as though the artwork is unable to fit the dimensions of the screen.

Casual Listener

On my Wileyfox Swift (Nougat 7.1.2) the album artwork that gets shown on the lock screen always has a bit of it cut off as though the artwork is unable to fit the dimensions of the screen.

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Wifi enabled automatically

Hi! Since the last update, 8.4.31.723, Spotify enables automatically the WiFi and keeps it enabled (it can be viewed in the battery stats) while the app is in background. Any fix to solve this?

Newbie

Hi!   Since the last update, 8.4.31.723, Spotify enables automatically the WiFi and keeps it enabled (it can be viewed in the battery stats) while the app is in background.   Any fix to...

312 Views

0 replies

0 likes

  • 312 Views
  • 0 replies
  • 0 likes

Album Artwork Not Fully Showing

On my Wileyfox Swift (Android version Nougat 7.1.2) on the lock screen it shows the album artwork for the album that is currently playing but it never shows it fully as it always cuts of a bit of the image off for some reason.

Casual Listener

On my Wileyfox Swift (Android version Nougat 7.1.2) on the lock screen it shows the album artwork for the album that is currently playing but it never shows it fully as it always cuts of a bit of the...

299 Views

0 replies

0 likes

  • 299 Views
  • 0 replies
  • 0 likes

Problems logging in to my account

Hi there,I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone (Android Samsung Galaxy S4 Mini) for days. After entering my e-mail address and password, it says "You are offline" even though I am connected...

Casual Listener

Hi there, I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone (Android Samsung Galaxy S4 Mini) for days. After entering my e-mail address and passwor...

222 Views

0 replies

0 likes

  • 222 Views
  • 0 replies
  • 0 likes

Spotify Continuously Removes Offline Playlists

This has been happening for the last 3 or 4 months (after years of Premium with no issues). Ive tried all of the troubleshooting steps described in earlier posts (Removing app completely and reinstalling, removing approved offline devices, re-seating...

Newbie

This has been happening for the last 3 or 4 months (after years of Premium with no issues).  Ive tried all of the troubleshooting steps described in earlier posts (Removing app completely and re...

574 Views

0 replies

0 likes

  • 574 Views
  • 0 replies
  • 0 likes

I can't listen some songs

Why I can't listen Twice songs? I like so much that group but I try to listen they in Spotify and it's only available the japanesse version, And the original version of the song aren't available Why??Help me

Newbie

Why I can't listen Twice songs? I like so much that group but I try to listen they in Spotify and it's only available the japanesse version, And the original version of the song aren't available Why?...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Shuffles songs in album despite premium

Hi, my Android APP doesn't play songs of an ambums in the right order and shuffles the songs instead. What can I do? ThanksMike

Newbie

Hi,   my Android APP doesn't play songs of an ambums in the right order and shuffles the songs instead. What can I do?    Thanks Mike

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Solved!! search doesnt always find songs

this isnt the only song search did not return in results (see 1st attachment) I had to look up the artist then album to find the track that exists (2nd attachment) Is Spotify search known to be unreliable? ive never had this issue on Pandora.

Music Fan

this isnt the only song search did not return in results (see 1st attachment)   I had to look up the artist then album to find the track that exists (2nd attachment)   Is Spotify search...

udance4ever

Music Fan

443 Views

2 replies

0 likes

  • 443 Views
  • 2 replies
  • 0 likes

AutoPlay not working after Discover Weekly finishes

Hi! I am online & let my Discover Weekly play with no shuffle or repeat. I double checked my Settings and Autoplay is on. yet when I reach the end of my Discover Weekly, it stops. why is this? how can i get it to Autoplay based off the playlist & kee...

Music Fan

Hi!  I am online & let my Discover Weekly play with no shuffle or repeat.   I double checked my Settings and Autoplay is on.   yet when I reach the end of my Discover Weekly, i...

506 Views

0 replies

6 likes

  • 506 Views
  • 0 replies
  • 6 likes

my playlist won't play

i am involved in a family premium, & i accidentaly deleted spotify. then when i download it again, my downloaded songs won't play even tho it says its already downloaded. please help, i need my musics !!

Newbie

i am involved in a family premium, & i accidentaly deleted spotify. then when i download it again, my downloaded songs won't play even tho it says its already downloaded. please help, i need my m...

Joe

Community Legend

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Nuevo interfaz en Android

He visto circulando imagenes de un nuevo diseno de Spotify para Android y necesito saber que tengo que hacer para tenerlo.

Casual Listener

He visto circulando imagenes de un nuevo diseno de Spotify para Android y necesito saber que tengo que hacer para tenerlo.

Eepr

Casual Listener

582 Views

1 replies

1 likes

  • 582 Views
  • 1 replies
  • 1 likes

Hide Album Radios in my list

We can Hide Playlists and Podcasts but on my Android Phone is no Option to hide the Album Radios in my list. Is is possible to hide and if not WHY?

Newbie

We can Hide Playlists and Podcasts but on my Android Phone is no Option to hide the Album Radios in my list. Is is possible to hide and if not WHY?

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes

bandwidth

Hello everyone, I have 100 mbps of internet, but when I start downloading songs, I download a very slow download at 3 mbps some solution?

Newbie

Hello everyone, I have 100 mbps of internet, but when I start downloading songs, I download a very slow download at 3 mbps some solution?

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes

Spotify removing downloaded songs and playlists

As the title says spotify keeps on removing all my saved music if someone knows how to fix this please tell me and i have done the whole reset thing and clean install and it still happens

Newbie

As the title says spotify keeps on removing all my saved music if someone knows how to fix this please tell me and i have done the whole reset thing and clean install and it still happens  

270 Views

0 replies

0 likes

  • 270 Views
  • 0 replies
  • 0 likes

Won't let me login because its set to offline mode

Hey there I'm having an issue logging in to my Spotify I go to login using Facebook. Then a screen comes up say that I must be online to login and give me cancel or connect options. So I hit connect and just black screens me with no options to switch...

Newbie

Hey there I'm having an issue logging in to my Spotify  I go to login using Facebook. Then a screen comes up say that I must be online to login and give me cancel or connect options. So I hit co...

Joe

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Bluetooth connection in car only bad with Spotify.

For almost two weeks I have not been able to get a clear or strong connection in my car with bluetooth but only with Spotify.There is a constant background hiss, static and the voume flucuations and often the song data is incorrect or the songs skip ...

Casual Listener

For almost two weeks I have not been able to get a clear or strong connection in my car with bluetooth but only with Spotify.There is a constant background hiss, static and the voume flucuations...

291 Views

0 replies

0 likes

  • 291 Views
  • 0 replies
  • 0 likes

How be a betatester?

This is my ask, how i can be a betatester?

Regular

This is my ask, how i can be a betatester?

LatentTwist

Music Fan

503 Views

1 replies

0 likes

  • 503 Views
  • 1 replies
  • 0 likes

Samsung Galaxy S6 Spotify Stops for a second then plays fast to catch up.

I have just taken on Spotify again but when i use it in the car on my phone it stops for a second and then play fast to atch up. Happens in any area with any type of coverage 4G to GPRS??? Any ideas? Thanks

Newbie

I have just taken on Spotify again but when i use it in the car on my phone it stops for a second and then play fast to atch up.   Happens in any area with any type of coverage 4G to GPRS??? ...

164 Views

0 replies

0 likes

  • 164 Views
  • 0 replies
  • 0 likes