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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397598 Views

547 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8513 Views

0 replies

7 likes

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All of my songs in my "Your Music" section is gone!!!!

I logged in and all of my songs in the tab were gone except for the songs I imported. On another phone all of the songs were still there but on mine they're all gone. Please Help!!!

Newbie

I logged in and all of my songs in the tab were gone except for the songs I imported. On another phone all of the songs were still there but on mine they're all gone. Please Help!!!

Nico

Community Legend

386 Views

1 replies

0 likes

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Can't change track from streering wheel controls

Over the last few days I've noticed an issue where I cant change tracks up or down through the car's streering wheel controls. This coincides with a recent update to the spotify app 24/01/2018). Volume works fine and changing tracks on other apps wor...

Casual Listener

Over the last few days I've noticed an issue where I cant change tracks up or down through the car's streering wheel controls. This coincides with a recent update to the spotify app 24/01/2018). Volu...

Psson

Casual Listener

13832 Views

2 replies

7 likes

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buck cherry crazy b**** not in spotify...how do i get it?

is there a way to upload crazy b**** by buck cherry (NOT the live version) from youtube onto my spotify playlist???? please help.

Newbie

is there a way to upload crazy b**** by buck cherry (NOT the live version) from youtube onto my spotify playlist???? please help.

391 Views

0 replies

0 likes

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Spotify stops playing after 20 seconds on Motorola G5

Hey, This morning I tried to listen to some music but Spotify just keeps pausing itself after about 20 seconds of playing. Both on wifi or 4G. I've tried rebooting, re-installing and all other Android troubleshooting options. Anyone having the same p...

Newbie

Hey,   This morning I tried to listen to some music but Spotify just keeps pausing itself after about 20 seconds of playing. Both on wifi or 4G. I've tried rebooting, re-installing and all oth...

333 Views

0 replies

0 likes

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Missing Podcast Episodes

I was in the middle of a podcast episode, then I decided I wanted to listen to a song, but when I went back to the podcast a ton of episodes are now missing. I was listening to the "And that's why we drink" podcast and now more than half of the episo...

Newbie

I was in the middle of a podcast episode, then I decided I wanted to listen to a song, but when I went back to the podcast a ton of episodes are now missing.   I was listening to the "And that...

xamurai

Casual Listener

12559 Views

3 replies

0 likes

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just signed up for premium and it will not work on my phone so what do i do now?

I just signed up and only device i play it on is my phone and thats where i want the premium and im not getting it ?

Newbie

I just signed up and only device i play it on is my phone and thats where i want the premium and im not getting it ? 

Luke

Community Legend

333 Views

1 replies

0 likes

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i can't log in because it say's i'm offline

i can't log in to my spotify apps and it keep saying my account is offline. it requested to connect online but when i press that , it doesn't work at all. but when i try to log in in my spotify desktop, i don't have any problem because it's logged in...

Newbie

i can't log in to my spotify apps and it keep saying my account is offline. it requested to connect online but when i press that , it doesn't work at all. but when i try to log in in my spotify deskt...

Luke

Community Legend

628 Views

1 replies

0 likes

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Superuser Contribution Lista de canciones bloqueadas

Hola! Sin querer bloquie algunas canciones en la aplicación, pero no se como desbloquearlas, necesito ayuda

Newbie

Hola! Sin querer bloquie algunas canciones en la aplicación, pero no se como desbloquearlas, necesito ayuda

user-removed

Not applicable

45188 Views

15 replies

29 likes

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Play for first 10 seconds then stop

hi im using Premium account and i have this problem everytime i stream that aren't saved offline will only play for the first 10 seconds. i have to switch to another song and back to full streamed again. and it happens on next song as well tried to r...

Newbie

hi im using Premium account and i have this problem   everytime i stream that aren't saved offline will only play for the first 10 seconds. i have to switch to another song and back to full st...

sondr

Casual Listener

1095 Views

1 replies

0 likes

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Android app stops and starts randomly

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other song. The app stops, pauses for 1/4-3 seconds, and ...

Newbie

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other ...

Caddie

Newbie

3815 Views

2 replies

0 likes

resume
start
stop
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Superuser Contribution Android app not working well at all

With update 8.4.38 nothing on my s8+ works anymore..I did a soft reset, hard reset, uninstall-reinstall and no fixes. I get random songs and play lists I've never played..it plays at random times..and I lost all my downloaded songs and playlists..ple...

Casual Listener

With update 8.4.38 nothing on my s8+ works anymore..I did a soft reset, hard reset, uninstall-reinstall and no fixes. I get random songs and play lists I've never played..it plays at random times..an...

Leonardo

Roadie

558 Views

1 replies

0 likes

Android update
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Superuser Contribution Offline song lagging

The songs i played offline are randomly lagging and buffering.i tried reinstall the app but it doesn't help.(huawei mate 9)

Newbie

The songs i played offline are randomly lagging and buffering. i tried reinstall the app but it doesn't help. (huawei mate 9)

Leonardo

Roadie

1378 Views

1 replies

0 likes

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Superuser Contribution After updating spotify, all offline songs are missing

Hello, every time when i update my spotify app, all my downloaded songs are lost.So i need to download all of them manually. Its very bad, because do not have wlan every time... Thanks a lot,Dennis

Newbie

Hello,   every time when i update my spotify app, all my downloaded songs are lost. So i need to download all of them manually. Its very bad, because do not have wlan every time...   T...

Leonardo

Roadie

1209 Views

1 replies

0 likes

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Superuser Contribution App just closing on Pixel 2 XL

Hi! I have a 128GB Pixel 2 XL, on Android 8.1 Oreo All of a sudden, I can be playing a song and the app will just close.. it's not the app "stopping" where it generates a feedback popup.. the app just quits, and when I reopen it, it rememebrs right w...

Newbie

Hi! I have a 128GB Pixel 2 XL, on Android 8.1 Oreo   All of a sudden, I can be playing a song and the app will just close.. it's not the app "stopping" where it generates a feedback popup.. th...

Leonardo

Roadie

1467 Views

1 replies

0 likes

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Dangerous woman Ariana Grande offline problem

Hi,When i save offline Dangerous Woman Ariana Grande song's I listen another song instead of original song. Can you help me? Thanks

Newbie

Hi,When i save offline Dangerous Woman Ariana Grande song's I listen another song instead of original song. Can you help me? Thanks

jacobarmes

Newbie

515 Views

1 replies

0 likes

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Superuser Contribution App closes after about 15 minutes being paused

Hello there, My question is, how do I keep Spotify from shutting off after about 15 minutes of being paused? (clearing from the notification bar) I've first noticed this at work.. I keep my phone in my pocket and wear a Bluetooth headset which has th...

Newbie

Hello there,  My question is, how do I keep Spotify from shutting off after about 15 minutes of being paused? (clearing from the notification bar)  I've first noticed this at work.. ...

Leonardo

Roadie

1535 Views

1 replies

0 likes

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Superuser Contribution What happened to the equalizer in the latest Android app?

Just noticed that the equalizer is gone from settings in the latest app. I was already on the latest version, but I uninstalled and reinstalled anyway. No difference. Help on the website still shows equalizer setting as available in Android app. Goog...

Casual Listener

Just noticed that the equalizer is gone from settings in the latest app.  I was already on the latest version, but I uninstalled and reinstalled anyway.  No difference.  Help on the we...

Leonardo

Roadie

15005 Views

2 replies

1 likes

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Superuser Contribution Volume flactuating

Hello everyone, I bought a new phone, a Huawei Y7 to be specific and whenever I play any song, the volume keeps increasing and decreasing, it's very annoying. It only happens on spotify. Any help is appreciated. Thanks~

Casual Listener

Hello everyone,   I bought a new phone, a Huawei Y7 to be specific and whenever I play any song, the volume keeps increasing and decreasing, it's very annoying. It only happens on spotify. Any...

Leonardo

Roadie

424 Views

1 replies

0 likes

  • 424 Views
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Superuser Contribution Spotify keeps pausing (even after trying all fixes)

Even after trying all the fixes I could find for the issue, I could not fix this problem. I've tried:Turning off wifiTurning off bluetoothConnecting to a different wifiReinstallingChanging power saving settingsRestartingClearing caches None of this d...

Casual Listener

Even after trying all the fixes I could find for the issue, I could not fix this problem. I've tried: Turning off wifi Turning off bluetooth Connecting to a different wifi Reinstalling Changing ...

Leonardo

Roadie

390 Views

1 replies

0 likes

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Spotify Connect Shared WiFi Issues

I'm currently using Android 6.0.1 and using the current version of Spotify as of 04/07/2017. My issue is I work in a building that has shared WiFi which I and some other employees use. Whenever I log into my spotify it constantly stops,this is due to...

Newbie

I'm currently using Android 6.0.1 and using the current version of Spotify as of 04/07/2017. My issue is I work in a building that has shared WiFi which I and some other employees use. Whenever I log...

morbandit

Newbie

628 Views

1 replies

0 likes

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