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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5266 Views

0 replies

6 likes

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Se sigue pausando

Buenas noches.Ya llevo varios dias con el problema, he intentado absolutamente todo, reiniciar el equipo y la aplicacion.Reinstalar el sistema operativo y el app nada ha funcionado.Esta instalado en un huawei P9 android 6.0Agradezco su pronta colabor...

Casual Listener

Buenas noches. Ya llevo varios dias con el problema, he intentado absolutamente todo, reiniciar el equipo y la aplicacion. Reinstalar el sistema operativo y el app nada ha funcionado. Esta in...

laRous07

Newbie

484 Views

1 replies

0 likes

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spotify stops: pause or shuts down

Hello,I have a free spotify account. I have spotify instaled on pc, and recently I've downloaded it on my phone (elephone p8) android 7.0.When I open the spotify on the phone, after a few minuts (maybe less) it just stops playing, shuts down or just ...

Casual Listener

Hello, I have a free spotify account. I have spotify instaled on pc, and recently I've downloaded it on my phone (elephone p8) android 7.0. When I open the spotify on the phone, after a few minuts ...

flavikiwi

Casual Listener

593 Views

3 replies

0 likes

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Mobile data

Hey guys, just a quick question regarding spotify premium. If I have my playlist downloaded from my wifi connection, when I go out and use mobile data and listen to my playlist will it still use data to listen to it?

Newbie

Hey guys, just a quick question regarding spotify premium. If I have my playlist downloaded from my wifi connection, when I go out and use mobile data and listen to my playlist will it still use data...

jsannn

Community Legend

362 Views

1 replies

0 likes

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Radio is missing from Android app

Hello all, Can anyone help me find the radio stations section in the Android app? It's in my desktop app.. but when I go to the app on my phone, there is "supposed" to be a radio tab at the bottom, next to playlists, search, home etc.. but there is n...

Casual Listener

Hello all,    Can anyone help me find the radio stations section in the Android app?  It's in my desktop app.. but when I go to the app on my phone, there is "supposed" to be a radio...

Cutiebiz

Newbie

4670 Views

3 replies

1 likes

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Music Videos on android

Hello just inquiring if anyone else on android has music videos that work on some songs I have Samsung galaxy s7 and they don't work on it my partner has iPhone 7 and hers will play the film clip to some songs but when i open the same play list and s...

Casual Listener

Hello just inquiring if anyone else on android has music videos that work on some songs I have Samsung galaxy s7 and they don't work on it my partner has iPhone 7 and hers will play the film clip to ...

702 Views

0 replies

0 likes

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It doesent plays songs

Vissa latar i spellispes Blir graa pa min Samsung s8 medans kontot funkar pa min nexus 6?.Ingen skillnad i installningarna heller.

Casual Listener

Vissa latar i spellispes Blir graa pa min Samsung s8 medans kontot funkar pa min nexus 6?. Ingen skillnad i installningarna heller.

259 Views

0 replies

0 likes

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How do I remove downloaded music?

So, I paid for premium so that I could listen to music offline. However, I was only able to download about half of my playlists, and I want to download the rest. It tells me that I reached the maximum number of downloads, and I need to remove some to...

Newbie

So, I paid for premium so that I could listen to music offline. However, I was only able to download about half of my playlists, and I want to download the rest. It tells me that I reached the maximu...

latrelljennings

Regular

581 Views

3 replies

0 likes

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Doesn't download playlists in Android

My downloads stop. This is the second phone model/make I am experiencing the same problem. Spotify starts downloading process, but doesn't proceed most of the time. Tried with different phones, both have enough storage, tried with different playlists...

Regular

My downloads stop. This is the second phone model/make I am experiencing the same problem. Spotify starts downloading process, but doesn't proceed most of the time. Tried with different phones, both ...

396 Views

0 replies

0 likes

Android fix it
Download bug
Download Playlists
Downloading playlist
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Albums or songs don't work

Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album.Device: Redmi Note 3

Casual Listener

Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album. Device: Redmi No...

327 Views

0 replies

0 likes

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Spotify claims I'm offline when on WiFi, works fine on 4G

Hi!I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the most "common" problem that I've read in the community forums. Since a couple of days (at least) w...

Newbie

Hi! I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the most "common" problem that I've read in the ...

877 Views

0 replies

12 likes

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Spotify opens and starts playing after phone call

I just upgraded to premium. Ever since then, if I take a phone call, or miss a phone call... The spotify app opens and just starts playing. It isn't previously open, or running in the background necessarily. It's very disruptive and actually startles...

Newbie

I just upgraded to premium. Ever since then, if I take a phone call, or miss a phone call... The spotify app opens and just starts playing. It isn't previously open, or running in the background nece...

BMM194

Newbie

28688 Views

11 replies

27 likes

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Spotify app on my Samsung A3 says I'm always offline when I have full internet connection

Spotify app on my Samsung A3 says I'm always offline when I have full internet connection. Very costly and aggravating. Almost as aggravating as Spotfy not having a call center!!

Newbie

Spotify app on my Samsung A3 says I'm always offline when I have full internet connection.   Very costly and aggravating. Almost as aggravating as Spotfy not having a call center!!

389 Views

0 replies

0 likes

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Ads for new releases covering app

So I just noticed some new "feature" where Spotify android app presents a full screen Ad for some random album from the New Releases section. This covers the app and you have the option to click it or to dismiss it. I'm a premium user since many year...

Regular

So I just noticed some new "feature" where Spotify android app presents a full screen Ad for some random album from the New Releases section. This covers the app and you have the option to click it o...

ancient_void

Newbie

724 Views

3 replies

2 likes

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Spotify controls unresponsive on Galaxy S8 lockscreen and smartwatch

Suddenly over the past week I've started having issues with the Spotify menue on my lock screen and my smartwatch. If I unlock the phone it works and if I restart my phone the lock screen and smartwatch controls will function but only for a few hours...

Newbie

Suddenly over the past week I've started having issues with the Spotify menue on my lock screen and my smartwatch. If I unlock the phone it works and if I restart my phone the lock screen and smartwa...

naheedsaddique

Music Fan

1399 Views

3 replies

3 likes

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Samsung Gear S3

Doesn't work, won't let me login. Say's an error occured - no more info. Widget and app never syncs with what's playing on other clients (pc, echo, yamaha receiver), so can never pause or skip.

Newbie

Doesn't work, won't let me login. Say's an error occured - no more info.   Widget and app never syncs with what's playing on other clients (pc, echo, yamaha receiver), so can never pause or sk...

naheedsaddique

Music Fan

428 Views

1 replies

0 likes

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Solved!! Spotify doesn't seem to be working right now

Tried Spotify in my car using Adrois Auto, worked fine, then tried the next day and received this message. laterrestarted my phone, worked again, now doesn't work again. You can hear the music though if you click the play button on the phone, but you...

Regular

Tried Spotify in my car using Adrois Auto, worked fine, then tried the next day and received this message. laterrestarted my phone, worked again, now doesn't work again. You can hear the music though...

naheedsaddique

Music Fan

99869 Views

51 replies

3 likes

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Downloads musicas e playlists

Os meus downloads, que sao armazenados no memory card do celular, somem apos atualizacoes do aplicativo, e portanto so consigo acessar quando estou on-line.Alguem saberia como resolver?P.S.: Meu memory card esta perfeito.

Newbie

Os meus downloads, que sao armazenados no memory card do celular, somem apos atualizacoes do aplicativo, e portanto so consigo acessar quando estou on-line. Alguem saberia como resolver? P.S.: Meu ...

343 Views

0 replies

0 likes

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Spotify Shuffle Issues

Ever since the new update, Spotify only shuffles between like the first 20 songs of my 500+ song playlist. Not sure who else if having the issue.

Newbie

Ever since the new update, Spotify only shuffles between like the first 20 songs of my 500+ song playlist. Not sure who else if having the issue.

jeffhpc1

Gig Goer

557 Views

2 replies

1 likes

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Play queue issues

Is the play queue really working correct on Android and Spotify connect? Removing songs seems to mess upp the order...

Newbie

Is the play queue really working correct on Android and Spotify connect?   Removing songs seems to mess upp the order...

364 Views

0 replies

0 likes

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Larger album art on Android/Homescreen

Hi! I just tried the timecapsule playlist on Spotify on my phone and loved how the album art took over the whole screen! (like in the lockscreen mode) My question is : why is this not possible with all tunes and playlists? It's awesome, please make t...

Regular

Hi! I just tried the timecapsule playlist on Spotify on my phone and loved how the album art took over the whole screen! (like in the lockscreen mode)   My question is : why is this not possib...

-dotdotdot

Newbie

2441 Views

1 replies

1 likes

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  • 1 replies
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