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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375448 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7526 Views

0 replies

7 likes

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  • 7 likes

Play for first 10 seconds then stop

hi im using Premium account and i have this problem everytime i stream that aren't saved offline will only play for the first 10 seconds. i have to switch to another song and back to full streamed again. and it happens on next song as well tried to r...

Newbie

hi im using Premium account and i have this problem   everytime i stream that aren't saved offline will only play for the first 10 seconds. i have to switch to another song and back to full st...

sondr

Casual Listener

1085 Views

1 replies

0 likes

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  • 1 replies
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Android app stops and starts randomly

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other song. The app stops, pauses for 1/4-3 seconds, and ...

Newbie

With the new update for android: 6.9.0.1212 armV7, the app randomly stops and starts in the middle of songs. The frequency of the stopping and starting varies from 3-4 times per song, to every other ...

Caddie

Newbie

3790 Views

2 replies

0 likes

resume
start
stop
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  • 0 likes

Superuser Contribution Android app not working well at all

With update 8.4.38 nothing on my s8+ works anymore..I did a soft reset, hard reset, uninstall-reinstall and no fixes. I get random songs and play lists I've never played..it plays at random times..and I lost all my downloaded songs and playlists..ple...

Casual Listener

With update 8.4.38 nothing on my s8+ works anymore..I did a soft reset, hard reset, uninstall-reinstall and no fixes. I get random songs and play lists I've never played..it plays at random times..an...

Leonardo

Roadie

541 Views

1 replies

0 likes

Android update
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Superuser Contribution Offline song lagging

The songs i played offline are randomly lagging and buffering.i tried reinstall the app but it doesn't help.(huawei mate 9)

Newbie

The songs i played offline are randomly lagging and buffering. i tried reinstall the app but it doesn't help. (huawei mate 9)

Leonardo

Roadie

1356 Views

1 replies

0 likes

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Superuser Contribution After updating spotify, all offline songs are missing

Hello, every time when i update my spotify app, all my downloaded songs are lost.So i need to download all of them manually. Its very bad, because do not have wlan every time... Thanks a lot,Dennis

Newbie

Hello,   every time when i update my spotify app, all my downloaded songs are lost. So i need to download all of them manually. Its very bad, because do not have wlan every time...   T...

Leonardo

Roadie

1189 Views

1 replies

0 likes

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Superuser Contribution App just closing on Pixel 2 XL

Hi! I have a 128GB Pixel 2 XL, on Android 8.1 Oreo All of a sudden, I can be playing a song and the app will just close.. it's not the app "stopping" where it generates a feedback popup.. the app just quits, and when I reopen it, it rememebrs right w...

Newbie

Hi! I have a 128GB Pixel 2 XL, on Android 8.1 Oreo   All of a sudden, I can be playing a song and the app will just close.. it's not the app "stopping" where it generates a feedback popup.. th...

Leonardo

Roadie

1449 Views

1 replies

0 likes

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Dangerous woman Ariana Grande offline problem

Hi,When i save offline Dangerous Woman Ariana Grande song's I listen another song instead of original song. Can you help me? Thanks

Newbie

Hi,When i save offline Dangerous Woman Ariana Grande song's I listen another song instead of original song. Can you help me? Thanks

jacobarmes

Newbie

496 Views

1 replies

0 likes

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Superuser Contribution App closes after about 15 minutes being paused

Hello there, My question is, how do I keep Spotify from shutting off after about 15 minutes of being paused? (clearing from the notification bar) I've first noticed this at work.. I keep my phone in my pocket and wear a Bluetooth headset which has th...

Newbie

Hello there,  My question is, how do I keep Spotify from shutting off after about 15 minutes of being paused? (clearing from the notification bar)  I've first noticed this at work.. ...

Leonardo

Roadie

1462 Views

1 replies

0 likes

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Superuser Contribution What happened to the equalizer in the latest Android app?

Just noticed that the equalizer is gone from settings in the latest app. I was already on the latest version, but I uninstalled and reinstalled anyway. No difference. Help on the website still shows equalizer setting as available in Android app. Goog...

Casual Listener

Just noticed that the equalizer is gone from settings in the latest app.  I was already on the latest version, but I uninstalled and reinstalled anyway.  No difference.  Help on the we...

Leonardo

Roadie

14978 Views

2 replies

1 likes

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Superuser Contribution Volume flactuating

Hello everyone, I bought a new phone, a Huawei Y7 to be specific and whenever I play any song, the volume keeps increasing and decreasing, it's very annoying. It only happens on spotify. Any help is appreciated. Thanks~

Casual Listener

Hello everyone,   I bought a new phone, a Huawei Y7 to be specific and whenever I play any song, the volume keeps increasing and decreasing, it's very annoying. It only happens on spotify. Any...

Leonardo

Roadie

390 Views

1 replies

0 likes

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Superuser Contribution Spotify keeps pausing (even after trying all fixes)

Even after trying all the fixes I could find for the issue, I could not fix this problem. I've tried:Turning off wifiTurning off bluetoothConnecting to a different wifiReinstallingChanging power saving settingsRestartingClearing caches None of this d...

Casual Listener

Even after trying all the fixes I could find for the issue, I could not fix this problem. I've tried: Turning off wifi Turning off bluetooth Connecting to a different wifi Reinstalling Changing ...

Leonardo

Roadie

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
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Spotify Connect Shared WiFi Issues

I'm currently using Android 6.0.1 and using the current version of Spotify as of 04/07/2017. My issue is I work in a building that has shared WiFi which I and some other employees use. Whenever I log into my spotify it constantly stops,this is due to...

Newbie

I'm currently using Android 6.0.1 and using the current version of Spotify as of 04/07/2017. My issue is I work in a building that has shared WiFi which I and some other employees use. Whenever I log...

morbandit

Newbie

593 Views

1 replies

0 likes

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Offline mode not working

I have tried everything, but offline modelo is not working anyway. I hace android, please help!

Newbie

I have tried everything, but offline modelo is not working anyway. I hace android, please help!

bruijn284

Casual Listener

799 Views

3 replies

0 likes

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Media Control Buttons not working

I am having issues contolling music using the music controls on bluetooth and on my wired headphones. This started happening a few weeks back when the app was updated. When I press one of the control buttons, the music does not change or play/pause. ...

Newbie

I am having issues contolling music using the music controls on bluetooth and on my wired headphones.   This started happening a few weeks back when the app was updated.  When I pres...

hjorleifur

Casual Listener

15377 Views

6 replies

6 likes

Android 7.1
Android App
Samsung Galaxy Note 8
Troubleshooting
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Bankrekening wilt niet veranderen

Beste Spotify medewerkers,Vandaag is het de 5e!!!!! Keer dat ik mijn bankrekening probeer te veranderen. Ik ben er al vanaf november mee bezig. Ik betaal elke keer 1 cent via iDEAL om van mijn ABN rekening over te stappen naar mijn ING bank. Helaas l...

Newbie

Beste Spotify medewerkers, Vandaag is het de 5e!!!!! Keer dat ik mijn bankrekening probeer te veranderen. Ik ben er al vanaf november mee bezig. Ik betaal elke keer 1 cent via iDEAL om van mijn ABN ...

413 Views

0 replies

0 likes

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Bluetooth car controls suddenly not working.

Hi all, I'm encountering this problem for the second time, whereby my in-car controls (on the steering wheel) suddenly, out of the blue , stop working. Volume toggle still works but the button to skip next track/previous track doesn't work. This happ...

Newbie

Hi all,  I'm encountering this problem for the second time, whereby my in-car controls (on the steering wheel) suddenly, out of the blue , stop working. Volume toggle still works but the button...

stu_reyn

Casual Listener

2462 Views

3 replies

1 likes

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Superuser Contribution Songs downloading extremely slowly

I'm currently using Spotify 7.5.0.1076 on Android 7.1.1. I have Spotify premium and I've previously been able to download songs very quickly to my phone to play offline. However, for the past few weeks songs have been downloading extremely slowly. Fo...

Newbie

I'm currently using Spotify 7.5.0.1076 on Android 7.1.1. I have Spotify premium and I've previously been able to download songs very quickly to my phone to play offline. However, for the past few wee...

Jbeau72

Newbie

5344 Views

6 replies

3 likes

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cant link my spotify accnt to facebook

im trying to link my spotify to my fb account but im getting an error what to do?

Newbie

im trying to link my spotify to my fb account but im getting an error what to do?

Zorori

Casual Listener

409 Views

1 replies

0 likes

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Nike + running and Spotify on Android

Hello everybody, Has anyone heard about Spotify's partnership with Nike + running app for Android (Nike+ Running Pace Station integration)? At the moment, it is only available for Iphone nike + running app. I was wondering when it will be available f...

Newbie

Hello everybody,    Has anyone heard about Spotify's partnership with Nike + running app for Android (Nike+ Running Pace Station integration)? At the moment, it is only available for...

Kleyton

Newbie

13413 Views

6 replies

14 likes

Music
Other
  • 13413 Views
  • 6 replies
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Latest Version causes glitching with Android Auto

Contstantly now when I connect to android auto the whole thing hangs up. The only way I can get it working is to force stop the app via phone and then reconnect to android auto.

Newbie

Contstantly now when I connect to android auto the whole thing hangs up. The only way I can get it working is to force stop the app via phone and then reconnect to android auto.

475 Views

0 replies

0 likes

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