Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6959 Views

0 replies

7 likes

  • 6959 Views
  • 0 replies
  • 7 likes

Spotify android app stops playing songs and restarts them from the beginning.

For about two weeks, the Spotify app on my Samsung Galaxy S6 stops playing songs. When I press play, the songs arerestarted from the beginning. It doesn't matter if my earphones are plugged in or if it's being played out loud, it will still happen.I ...

Newbie

For about two weeks, the Spotify app on my Samsung Galaxy S6 stops playing songs. When I press play, the songs are restarted from the beginning. It doesn't matter if my earphones are plugged in or i...

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

Radio, missed dislike

Hello, i have dislike a music instead of adding it to my library. But there is one big thing, i do not know the name of the music, it was really cool tho. When i clicked on dislike (by mistake) it instantly stop playing and i have never seen the musi...

Newbie

Hello, i have dislike a music instead of adding it to my library. But there is one big thing, i do not know the name of the music, it was really cool tho. When i clicked on dislike (by mistake) it in...

Joe

Community Legend

263 Views

1 replies

0 likes

  • 263 Views
  • 1 replies
  • 0 likes

Podcast/No Sleep/high pitched

Listening to No Sleep Podcast. Around Season 2, suddenly the podcast was slightly high pitched? I thought it was only one episode. Then i started skipping to next episodes, next seasons, it the same. But not all episodes. I found one that sounded nor...

Newbie

Listening to No Sleep Podcast.   Around Season 2, suddenly the podcast was slightly high pitched? I thought it was only one episode. Then i started skipping to next episodes, next seasons, it ...

843 Views

0 replies

3 likes

  • 843 Views
  • 0 replies
  • 3 likes

Playlist missing

My playlist is missing. However, when I search for my playlist in search option it shows the playlist belonging to the my username. My current account also has got the same username. Tried my other email ids to check, account has not been created to ...

Casual Listener

My playlist is missing. However, when I search for my playlist in search option it shows the playlist belonging to the my username. My current account also has got the same username. Tried my other e...

Joe

Community Legend

342 Views

3 replies

0 likes

  • 342 Views
  • 3 replies
  • 0 likes

Solved!! Why are some songs on desktop not available on mobile?

I've noticed that I can find songs on the desktop app that I can't listen to on mobile. Is there a reason why?

Casual Listener

I've noticed that I can find songs on the desktop app that I can't listen to on mobile. Is there a reason why?

a1arming

Casual Listener

543 Views

2 replies

0 likes

  • 543 Views
  • 2 replies
  • 0 likes

not able to get spotify on phone

Im trying to get spotify to play on my Android LG K20 Plus. i cant get into my app on my phone to be able to listen to my music what can i do to get it again? It wont let me login with my info for facebook.

Visitor

Im trying to get spotify to play on my Android LG K20 Plus. i cant get into my app on my phone to be able to listen to my music what can i do to get it again? It wont let me login with my info for fa...

Joe

Community Legend

364 Views

2 replies

0 likes

  • 364 Views
  • 2 replies
  • 0 likes

Last.FM won't connect/scrobble on GS7

So I've been using Last.FM on both my desktop and phone for a while now but I decided to reinstall Spotify on my phone because I was having issues with something else and now it won't scrobble. I'm logging in with the correct account info but it won'...

Regular

So I've been using Last.FM on both my desktop and phone for a while now but I decided to reinstall Spotify on my phone because I was having issues with something else and now it won't scrobble. I'm l...

SuicidalKittens

Regular

620 Views

4 replies

0 likes

  • 620 Views
  • 4 replies
  • 0 likes

Android Volume Too Low with Wired Headphones

This is a long-standing issue with no viable solution, so I'd appreciate some attention. The volume output from the Spotify app on Android is far lower than other apps like Youtube, Pandora, or Podcast Addict on my phone. Please provide a solution so...

Casual Listener

This is a long-standing issue with no viable solution, so I'd appreciate some attention. The volume output from the Spotify app on Android is far lower than other apps like Youtube, Pandora, or Podca...

1354 Views

0 replies

0 likes

Android
headphones
volume
  • 1354 Views
  • 0 replies
  • 0 likes

Playlist will restart efter every song

I have had this problem for a few months now. I got my stereo system hooked up to my tv and playing music through my chromecast.But 1/3 of times when listening to music, whenever I select a number from my quite large playlists, after the song finishe...

Newbie

I have had this problem for a few months now. I got my stereo system hooked up to my tv and playing music through my chromecast. But 1/3 of times when listening to music, whenever I select a number ...

439 Views

0 replies

1 likes

  • 439 Views
  • 0 replies
  • 1 likes

Premium is not working on my Samsung Phone

I upgraded to premium a few days ago. It works on my laptop and shows that it is on the premium setting under my account info. On my phone, premium is not working. It does not show that it has upgraded to the premium account. I have logged out and ba...

Casual Listener

I upgraded to premium a few days ago. It works on my laptop and shows that it is on the premium setting under my account info. On my phone, premium is not working. It does not show that it has upgrad...

Joe

Community Legend

1285 Views

6 replies

0 likes

  • 1285 Views
  • 6 replies
  • 0 likes

Google Assistant if Spotify is Offline

Hi, I figured out that Google Assistant is not able to play music from Spotify if the app is in offline-mode. Can someone explain to my why this does not work? In my opinion it is unlucky because I often select music with voice commands while driving...

Casual Listener

Hi,   I figured out that Google Assistant is not able to play music from Spotify if the app is in offline-mode. Can someone explain to my why this does not work? In my opinion it is unlucky be...

Eidechse94

Casual Listener

2134 Views

5 replies

5 likes

  • 2134 Views
  • 5 replies
  • 5 likes

Solved!! Not my music in my Playlist

How can I get rid of the songs that are added by Spotify? I don't like them and want just songs there that I added.

Newbie

How can I get rid of the songs that are added by Spotify? I don't like them and want just songs there that I added.

Joe

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Freezing, taking minutes to load, search function not workable due to slowness

Spotify has been essentially unusable for the last 4 months. I am considering cancelling my membership. I've seen the countless forum posts on the same issue. Spotify takes up to 5 minutes to load. The search function takes so long to load up that it...

Newbie

Spotify has been essentially unusable for the last 4 months. I am considering cancelling my membership. I've seen the countless forum posts on the same issue. Spotify takes up to 5 minutes to load. T...

Joe

Community Legend

771 Views

1 replies

0 likes

  • 771 Views
  • 1 replies
  • 0 likes

Keep Spotify Connect alive?

I am often listening to music from my desktop connected to speakers. While cooking or just not beeing by the desk for other reasons I like to controll the music stream from my smart watch, which again is connected to my phone. This works great, for a...

Newbie

I am often listening to music from my desktop connected to speakers. While cooking or just not beeing by the desk for other reasons I like to controll the music stream from my smart watch, which agai...

Howie1337

Newbie

637 Views

1 replies

3 likes

  • 637 Views
  • 1 replies
  • 3 likes

Solved!! New phone now i can't adjust the stream and download quality

I have spotify premium and on my old phone i had everything downloaded on the highest quality but now with my new phone it says not available right now. What do i do?

Newbie

I have spotify premium and on my old phone i had everything downloaded on the highest quality but now with my new phone it says not available right now. What do i do?

Joe

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

EQ not working, in app equalizer

EQ won't work at all on Moto Z2 Play. Using the wired headphone 3.5mm jack. Setting is set to wired. No effect at all. Please help. Thanks.

Newbie

EQ won't work at all on Moto Z2 Play. Using the wired headphone 3.5mm jack. Setting is set to wired. No effect at all. Please help. Thanks. 

d00d4206969

Newbie

879 Views

1 replies

0 likes

  • 879 Views
  • 1 replies
  • 0 likes

Special look on Christmas

It's not a problem that I want advice on, but it's a help for someone who remembers the special look of 2014. Do you want to have a special look at Spotify at Christmas? What is it in the picture? Animated snowflakes. The new version does not allow i...

Roadie

It's not a problem that I want advice on, but it's a help for someone who remembers the special look of 2014. Do you want to have a special look at Spotify at Christmas? What is it in the picture? An...

287 Views

0 replies

0 likes

  • 287 Views
  • 0 replies
  • 0 likes

Thinking of cancelling. Bass disappears after a call.

Thinking of cancelling. I bought a Huawei P10 Lite recently and updated the phone and the Spotify app. If I get or make a call, the bass completely disappears. It will only come back if I send a WhatsApp, text or email. It will also come back on if I...

Casual Listener

Thinking of cancelling. I bought a Huawei P10 Lite recently and updated the phone and the Spotify app. If I get or make a call, the bass completely disappears. It will only come back if I send a What...

garethjohnmills

Casual Listener

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes

Solved!! I cannot play the song I select

Hi, this may sound like a very simple thing. I received a link from someone to a Spotify song. I installed it (android), singed up, and it shows me an album. But I can't play the one song I am interested in.Next I selected the song and added to a new...

Newbie

Hi, this may sound like a very simple thing.  I received a link from someone to a Spotify song. I installed it (android), singed up, and it shows me an album. But I can't play the one song I am...

Joe

Community Legend

1047 Views

1 replies

0 likes

  • 1047 Views
  • 1 replies
  • 0 likes