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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1200 Views

0 replies

5 likes

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  • 5 likes

Superuser Contribution Download Error reached maximum number of downloads

I have just received this message - Download Error You've reached the maximum number of downloads. Then goes on to download more please remove some existing downloads. I've done that but still get the error message? Tried restarting phone but that di...

Newbie

I have just received this message - Download Error You've reached the maximum number of downloads. Then goes on to download more please remove some existing downloads.   I've done that but sti...

Killerques

Visitor

965 Views

2 replies

0 likes

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  • 2 replies
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Album Art wont show at all when i play songs

album art appears on browse and search but once i play them, the photos seem to disappear and it's very annoying. Already reinstalled, reboot, cleared cache, and everything. Once they become part of "recently played", album art disappears and doesnt ...

Casual Listener

album art appears on browse and search but once i play them, the photos seem to disappear and it's very annoying. Already reinstalled, reboot, cleared cache, and everything.   Once they become...

OTofficial

Casual Listener

579 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Skipping songs/not playing?

On both my PC (Windows 10 with everything up-to-date) and on my android phone I've been having a LOT of issues. With my phone, songs will skip, pause or switch to weird songs that aren't even on my playlists (weird instrumentals by Zae Day?). On my P...

Casual Listener

On both my PC (Windows 10 with everything up-to-date) and on my android phone I've been having a LOT of issues.   With my phone, songs will skip, pause or switch to weird songs that aren't eve...

Sennahoj

Newbie

886 Views

1 replies

0 likes

  • 886 Views
  • 1 replies
  • 0 likes

No me aparece ninguna opción de Ecualizador

Anteriormente tenía una cuenta premium en la que en configuraciones aparecia en un apartado el ecualizador, ahora que tengo otra cuenta de igual forma premium ya no sale esa opción de ecualizador, la busque por otros lados pero no sale y me hace falt...

Newbie

Anteriormente tenía una cuenta premium en la que en configuraciones aparecia en un apartado el ecualizador, ahora que tengo otra cuenta de igual forma premium ya no sale esa opción de ecualizador, la...

Oso5

Newbie

74921 Views

6 replies

10 likes

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  • 6 replies
  • 10 likes

can't get spotify to go online

galaxy s7. Just installed spotify. When I try to search for a song, it says that I am offline and need to go online before I can search. How to I get spotify to go online?

Casual Listener

galaxy s7.  Just installed spotify.  When I try to search for a song, it says that I am offline and need to go online before I can search.  How to I get spotify to go online?

asinarrgh

Casual Listener

538 Views

2 replies

0 likes

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Superuser Contribution mess of screens

every time I switch from one screen to another the Spotify bug.reopen the application resolves.My phone is Moto G5s Plus.I removed the Android navigation bar.Plix fix the bug.

Newbie

every time I switch from one screen to another the Spotify bug. reopen the application resolves. My phone is Moto G5s Plus. I removed the Android navigation bar. Plix fix the bug.

Melody

Spotify

436 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Offline -

Hi - my message is " you are currently set to offline - go online to connect to spotify" but I can't login to do that . when I hit "connect' just comes up w same message.. how do I login if it keeps telling me I'm offline

Newbie

Hi - my message is " you are currently set to offline - go online to connect to spotify" but I can't login to do that . when I hit "connect' just comes up w same message.. how do  I login if it ...

Melody

Spotify

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
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Superuser Contribution Stuck

Plies help me, because my music always stuck.

Newbie

Plies help me, because my music always stuck.

Melody

Spotify

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

Superuser Contribution Keeping pausing

Can any one help me please? I listen to Spotify on my Sony experia xz an don't recently it has started to passing when I'm on my own it's so annoying I get right into a song then I lose it. I have looked in my settings and can find anything to help s...

Visitor

Can any one help me please? I listen to Spotify on my Sony experia xz an don't recently it has started to passing when I'm on my own it's so annoying I get right into a song then I lose it. I have lo...

Melody

Spotify

301 Views

1 replies

0 likes

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  • 1 replies
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Superuser Contribution Music randomly stops playing

I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstalled and reinstalled the app and it continues. On Cox...

Casual Listener

I pay for Premium Family and for the past few months while playing music (both streaming and downloaded) songs will randomly stop playing. I've cleared the app cache and data several times. Uninstall...

Melody

Spotify

727 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

spotify explicits

I would like to listen to songs that have explicits but are radio edited so that they are not explicits and have the swears taken out so that i can listen to them

Newbie

I would like to listen to songs that have explicits but are radio edited so that they are not explicits and have the swears taken out so that i can listen to them

258 Views

0 replies

0 likes

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Solved!! Full screen album artwork playback.

Last week after updating I was able to play tracks displaying just the album art. One tap gave me minimal controls.It was the perfect interface.It's now gone.Why?

Newbie

Last week after updating I was able to play tracks displaying just the album art. One tap gave me minimal controls. It was the perfect interface. It's now gone. Why?

Questicus

Newbie

129784 Views

4 replies

16 likes

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  • 4 replies
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Solved!! I can't watch music videos

I just see the image of the video and share but i can't see. When i press to see doest do anything.

Regular

I just see the image of the video and share but i can't see. When i press to see doest do anything. 

Nico

Community Legend

43495 Views

10 replies

0 likes

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  • 10 replies
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OK Google in ad launches Google Assistant on Android Auto

The other night there was an ad for Google on Spotify and the phrase 'OK Google' was said a couple of times. Both times it launched the Google Assistant on Android Auto. I thought it was both funny and annoying.

Newbie

The other night there was an ad for Google on Spotify and the phrase 'OK Google' was said a couple of times. Both times it launched the Google Assistant on Android Auto.   I thought it was bot...

Joe

Community Legend

415 Views

2 replies

0 likes

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log in

I put in my email and password and get a message saying that I need to go online to continue, but I am online... and either pressing cancel or connect both lead me back to the login screen.

Casual Listener

I put in my email and password and get a message saying that I need to go online to continue, but I am online... and either pressing cancel or connect both lead me back to the login screen.

Joe

Community Legend

291 Views

1 replies

0 likes

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  • 1 replies
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Suggested music

How to delete the suggested music? 

Newbie

How to delete the suggested music? 

Joe

Community Legend

317 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Adverts on premium subscription when connecting to chromecast

I have signed up to a Spotify premium subscription today but when attempting to connect to Chromecast Audio the Spotify player gets stuck playing adverts. After playing 2 adverts the music won't play and the premium features no longer show as being a...

Newbie

I have signed up to a Spotify premium subscription today but when attempting to connect to Chromecast Audio the Spotify player gets stuck playing adverts. After playing 2 adverts the music won't play...

neo7

Newbie

1715 Views

2 replies

0 likes

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  • 2 replies
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offline songs

if i had a premium account this month and i downloaded a few songs but next month i'm not premium more so all of my offline songs are lost. but if i get my premium account again do my offline songs get back without downloading?

Casual Listener

if i had a premium account this month and i downloaded a few songs but next month i'm not premium more so all of my offline songs are lost. but if i get my premium account again do my offline songs g...

phan_times

Community Legend

449 Views

3 replies

0 likes

  • 449 Views
  • 3 replies
  • 0 likes