Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
110358 Views
26 replies
3 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Visitor
222260 Views
141 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
578899 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Music Fan
476886 Views
577 replies
40 likes
Preciso de ajuda! Eu fui fazer o meu cadastro no plano universitario e nao consegui concluir, a tela fechou e nao abriu mais. Nem usei e ja cobrou no meu cartao! Quero cancelar a compra pq nem terminei o cadastro, Nao consigo acessar e NUNCA usei o s...
Preciso de ajuda! Eu fui fazer o meu cadastro no plano universitario e nao consegui concluir, a tela fechou e nao abriu mais. Nem usei e ja cobrou no meu cartao! Quero cancelar a compra pq nem termin...
458 Views
0 replies
0 likes
It used to work, but now I can't use the search function. Yes, I am connected by WiFi, confirmed. Same for inbox, what's new and top lusts.
It used to work, but now I can't use the search function. Yes, I am connected by WiFi, confirmed. Same for inbox, what's new and top lusts.
Music Fan
2728 Views
14 replies
0 likes
My wife and I are new subscribers. My android app gave me daily mix right away. I just realized my wife has never seen hers. Same smartphones on android.
My wife and I are new subscribers. My android app gave me daily mix right away. I just realized my wife has never seen hers. Same smartphones on android.
Community Legend
1151 Views
1 replies
0 likes
Hi guys, I am wondering, how big one song file in offline mode is. How much MB does one average song (3-4 minutes) have in normal quality and high qualtiy.I have a low space on my smartphone and I want to know, if it is more spacesaving when I use sp...
Hi guys, I am wondering, how big one song file in offline mode is. How much MB does one average song (3-4 minutes) have in normal quality and high qualtiy. I have a low space on my smartpho...
Newbie
247110 Views
6 replies
1 likes
For some reason all my ads are in Portuguese and addressed at a Brazilian audience. I do not have any language filters set to Portuguese. I live in the US. My VPN is set to the US when I use it. Why in the world is this happening? I don't really care...
For some reason all my ads are in Portuguese and addressed at a Brazilian audience. I do not have any language filters set to Portuguese. I live in the US. My VPN is set to the US when I use it. Why ...
Community Legend
877 Views
1 replies
0 likes
3rd different time trying to play Def Leppard since you guys got the full catalog. Every time songs start & stop over and over. Only happens with Def Leppard songs. Weird & annoying.
3rd different time trying to play Def Leppard since you guys got the full catalog. Every time songs start & stop over and over. Only happens with Def Leppard songs. Weird & annoying.
419 Views
0 replies
0 likes
Hi! Im a premium user and using OPPO phone running Android 7.1.1 .spotify music intermittently stops playing music and i have to manually go into there app to click 'play'. Tried uninstalling and installing, still couldnt get it to work. Anyone has e...
Hi! Im a premium user and using OPPO phone running Android 7.1.1 . spotify music intermittently stops playing music and i have to manually go into there app to click 'play'. Tr...
Casual Listener
6400 Views
3 replies
0 likes
Olá,tenho uma conta Premium Familiar e não consigo ouvir nenhum álbum na ordem das músicas deles, somente toca em ordem aleatória.Por que não consigo desabilitar a ordem aleatória no App do Android (versão 8.4.4.810)?ObrigadoReginaldo
Olá, tenho uma conta Premium Familiar e não consigo ouvir nenhum álbum na ordem das músicas deles, somente toca em ordem aleatória. Por que não consigo desabilitar a ordem aleatória no App do Andro...
Newbie
72169 Views
4 replies
6 likes
The spotify App crashed, im using an android system, and after that it it logged me out. Now it wont reconnect. Is there any way to fix this problem without deleting Spotify and every song that I downloaded? This would be rather crucial because I'm n...
The spotify App crashed, im using an android system, and after that it it logged me out. Now it wont reconnect. Is there any way to fix this problem without deleting Spotify and every song that I dow...
441 Views
0 replies
0 likes
As of late, when listening through my app, the music will skip as though it's a scratched CD. It'll be the first song in a playlist or album for the first 30 seconds or so. I followed the directions posted here (community.spotify.com/t5/Android/Audio...
As of late, when listening through my app, the music will skip as though it's a scratched CD. It'll be the first song in a playlist or album for the first 30 seconds or so. I followed the di...
Community Legend
1440 Views
1 replies
0 likes
Each time I press the power button in my phone, turning the screen on or off, whatever I'm listening to skips ahead about 2 seconds. It's really weird and annoying. It didn't do this with my old phone, just this new one. Can anyone help?
Each time I press the power button in my phone, turning the screen on or off, whatever I'm listening to skips ahead about 2 seconds. It's really weird and annoying. It didn't do this with my old phon...
382 Views
0 replies
0 likes
So I got spotify prenium since 1 year, but it as been 1 week since my titles have started to lag when im listening to them. Sometimes they even completly stop by themself. But usually there is like "chips" of song that are buggy, just like when you t...
So I got spotify prenium since 1 year, but it as been 1 week since my titles have started to lag when im listening to them. Sometimes they even completly stop by themself. But usually there is like "...
554 Views
0 replies
0 likes
Hi guys, This issue started today. Just trying to press 'Save' on an album and the entire app crashes. Not cool. Any ideas?
Hi guys, This issue started today. Just trying to press 'Save' on an album and the entire app crashes. Not cool. Any ideas?
395 Views
0 replies
0 likes
Hi. For a while now Spotify does not connect using any wifi network (tested in different places), only works using mobile data. I've had this problem for a while now but I thought it would be fixed in newer releases. I am using a Huawei P9 Lite with ...
Hi. For a while now Spotify does not connect using any wifi network (tested in different places), only works using mobile data. I've had this problem for a while now but I thought it would be fixed i...
Casual Listener
3145 Views
5 replies
1 likes
My Onkyo TX-NR525 supports Spotify Connect. However, I cannot connect from any Android device in the house straight away. What I mean is that I first have to connect from my PC, that works fine, and then I see the Onkyo on our Android devices. How ca...
My Onkyo TX-NR525 supports Spotify Connect. However, I cannot connect from any Android device in the house straight away. What I mean is that I first have to connect from my PC, that works fine, and ...
Gig Goer
544 Views
1 replies
0 likes
Hi all, I'm having an issue with the Spotify app on my phone (actually loaded on my SD card because I have so much music downloaded) that frequently when I am trying to use the menu (go to artist, add to playlist, etc.) it will spool for a few second...
Hi all, I'm having an issue with the Spotify app on my phone (actually loaded on my SD card because I have so much music downloaded) that frequently when I am trying to use the menu (go to a...
1542 Views
0 replies
15 likes
I've had Spotify years now. Never had a drama. Now i go into a playlist that only had 60 songs in it. And i can only visibly see 9 or so. Yet the playlist still states 60 songs in this one playlist. What could cause this? I've tried hitting the downl...
I've had Spotify years now. Never had a drama. Now i go into a playlist that only had 60 songs in it. And i can only visibly see 9 or so. Yet the playlist still states 60 song...
481 Views
0 replies
0 likes
Everytime I play spotify, it doesn't play the next song after one ends. It happens when I'm on the app but my phone is off and when I'm not on the app but still using my phone. It makes me go to the app and leave the phone on so it would continuously...
Everytime I play spotify, it doesn't play the next song after one ends. It happens when I'm on the app but my phone is off and when I'm not on the app but still using my phone. It makes me go to the ...
450 Views
0 replies
0 likes
Spotify keeps moving music from my 64 GB SD card (with plenty of room) to my internal storage. I am able to move the music back to SD, but after a few days or sometimes or even hours, the music moves back to internal storage. I have had no other prob...
Spotify keeps moving music from my 64 GB SD card (with plenty of room) to my internal storage. I am able to move the music back to SD, but after a few days or sometimes or even hours, the music moves...
Community Legend
5480 Views
4 replies
9 likes
Al reproducir mi musica al dispositivo google cast luego de un rato, al llegar a la cancion numero 100 de 111 que tiene la playlist se pararon las canciones y volvio a la primera cancion como si se hubieran escuchado todas las canciones, pero no, fal...
Al reproducir mi musica al dispositivo google cast luego de un rato, al llegar a la cancion numero 100 de 111 que tiene la playlist se pararon las canciones y volvio a la primera cancion como si se h...
471 Views
0 replies
0 likes
