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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4113 Views

0 replies

6 likes

  • 4113 Views
  • 0 replies
  • 6 likes

[Android] Storage location continues to change after each update

I've been experiencing that the Spotify premium app on my S7 loses where I set my storage location after each and every update of the app. This has been going on for several months now. I noticed only one other recent thread and the status update was...

Newbie

I've been experiencing that the Spotify premium app on my S7 loses where I set my storage location after each and every update of the app. This has been going on for several months now. I noticed onl...

Diegopuma7

Newbie

589 Views

1 replies

0 likes

Android
S7
storage
  • 589 Views
  • 1 replies
  • 0 likes

Mi memoria SD no borra los residuos de Spotify

Hola mi acabo de comprar una memoria SD nueva de 64Gb, al momento que inicie la descargade mis canciones no se descargaban completas y se reiniciaba la descarga retire mi memoria SD y con la memoria interna del telefono no pasa eso volvi a intentar y...

Newbie

Hola mi acabo de comprar una memoria SD nueva de 64Gb, al momento que inicie la descargade mis canciones no se descargaban completas y se reiniciaba la descarga retire mi memoria SD y con la memoria ...

JulioCarpio4

Casual Listener

1558 Views

1 replies

5 likes

  • 1558 Views
  • 1 replies
  • 5 likes

Albums and songs not working

Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album. Device: Redmi Note 3Spotify Version: 8.4.39.673

Casual Listener

Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album.   Device: ...

620 Views

0 replies

0 likes

Albums
MIUI
Xiaomi
  • 620 Views
  • 0 replies
  • 0 likes

Solved!! Spotify randomly pauses the music.

Hi, I've been using Spotify on my Samsung Galaxy Nexus for a long time, but I've always had an issuse with Spotify randomly pauses the music, and I have to restart the song. This has been a problem since Android 4.0.2 up to 4.1.1 Jelly bean. Is this ...

Regular

Hi,   I've been using Spotify on my Samsung Galaxy Nexus for a long time, but I've always had an issuse with Spotify randomly pauses the music, and I have to restart the song. This has bee...

zerokitsune

Casual Listener

67911 Views

59 replies

8 likes

  • 67911 Views
  • 59 replies
  • 8 likes

Greyed out songs on Android but not on pc

Hey.I have a weird problem. I have a premium Spotify account, I already have music on my pc and my android.But on my phone, all the songs I already have are greyed out and I can't play them while on my pc, some not spotify downloaded songs are (somet...

Regular

Hey. I have a weird problem. I have a premium Spotify account, I already have music on my pc and my android. But on my phone, all the songs I already have are greyed out and I can't play them while...

Pinstripe

Regular

2275 Views

5 replies

0 likes

  • 2275 Views
  • 5 replies
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Issues with Spotify

I have Spotify premium for quite time by now and in that time I've encountered several issues here's a list:- randomly pauses the song or audio just disappear.- randomly deletes my music, all of it, and I need to download it again. Every time that ha...

Newbie

I have Spotify premium for quite time by now and in that time I've encountered several issues here's a list: - randomly pauses the song or audio just disappear. - randomly deletes my music, all of ...

308 Views

0 replies

0 likes

  • 308 Views
  • 0 replies
  • 0 likes

Superuser Contribution Matching spotify with shazam.

I can't match spotify with shazam,. I don't have the option in shzam, it is update and yes i'm a premium user of spotify. Please help

Newbie

I can't match spotify with shazam,. I don't have the option in shzam, it is update and yes i'm a premium user of spotify. Please help

LGT

Regular

8605 Views

9 replies

8 likes

  • 8605 Views
  • 9 replies
  • 8 likes

pnehht85t5v79p8akl99tkm6

So been having this annoying problem where I've been logged out of Spotify and when I log in it kicks me back out to the login so I try again and it will does the same thing so I try logging in from Facebook but it says there is a problem so that doe...

Newbie

So been having this annoying problem where I've been logged out of Spotify and when I log in it kicks me back out to the login so I try again and it will does the same thing so I try logging in from ...

Joe

Community Legend

386 Views

1 replies

0 likes

  • 386 Views
  • 1 replies
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Solved!! Extreme versus Normal Quality

If I mistakenly downloaded playlists in Normal Quality, do I have to clear cache and start over and redownload in Extreme? These are about 1000 tracks.

Visitor

If I mistakenly downloaded playlists in Normal Quality, do I have to clear cache and start over and redownload in Extreme? These are about 1000 tracks.

TheBrickSlayer

Roadie

1123 Views

1 replies

0 likes

  • 1123 Views
  • 1 replies
  • 0 likes

BMW ConnectedDrive

Hi!I have the following:BMW 330e /w connected drive (2018) and no pending SW updatesSamsung s8 (no pending SW updates) With the following problems:The onboard spotify app - Changing to next song gives random songThe spotify menu is working 50% of the...

Casual Listener

Hi! I have the following: BMW 330e /w connected drive (2018) and no pending SW updates Samsung s8 (no pending SW updates)   With the following problems: The onboard spotify app - Changing ...

1541 Views

0 replies

2 likes

BMW
ConnectedDrive
  • 1541 Views
  • 0 replies
  • 2 likes

Solved!! Playlist

Tengo dos playlist, una de un genero y otra de genero distinto, ambas con muchas canciones, quisiera poder reproducir las dos playlist como si fueran una y no tener que pasar las canciones a una nueva playlist ya que son muchas.

Newbie

Tengo dos playlist, una de un genero y otra de genero distinto, ambas con muchas canciones, quisiera poder reproducir las dos playlist como si fueran una y no tener que pasar las canciones a una nuev...

TheBrickSlayer

Roadie

665 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Solved!! App en pantalla bloqueada

Estimados, en un principio, mientras reproducía música en mi S6 edge de spotify, con la pantalla bloqueada podía cambiar el tema que escuchaba y demás opciones que ya no las tengo.Cada vez que quiero pasar un tema, tengo que desbloquear el teléfono y...

Newbie

Estimados, en un principio, mientras reproducía música en mi S6 edge de spotify, con la pantalla bloqueada podía cambiar el tema que escuchaba y demás opciones que ya no las tengo. Cada vez que quie...

ivanchra

Newbie

172228 Views

25 replies

2 likes

  • 172228 Views
  • 25 replies
  • 2 likes

Volume too low on android app

After I updated Spotify I noticed that my volume is too low, I have uninstalled the app, clean cache, and all I could think of but to no avail, I have tried other apps like Google All Access etc and their sound is fine on spotify is behaving like thi...

Regular

After I updated Spotify I noticed that my volume is too low, I have uninstalled the app, clean cache, and all I could think of but to no avail, I have tried other apps like Google All Access etc and ...

kimera23

Newbie

44635 Views

6 replies

2 likes

low
Sound Quality
volume
  • 44635 Views
  • 6 replies
  • 2 likes

Can't get access to Premium on my Android

Hi! I have a problem with Spotify Premium. I just got Premium, which I did using my computer. But it doesn't seem to work on my phone (it's an Android). I've tried logging out from both units, shutting down the program, restarting my phone.. Still do...

Visitor

Hi! I have a problem with Spotify Premium. I just got Premium, which I did using my computer. But it doesn't seem to work on my phone (it's an Android). I've tried logging out from both units, shutti...

Joe

Community Legend

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

I can't use sd card storage in Android app

Hi. When I go to settings in Android app from my smartphone, sd-card option to download offline files doesn't appears. The sd-card appears well installed in my phone. Thanks to all.

Casual Listener

Hi. When I go to settings in Android app from my smartphone, sd-card option to download offline files doesn't  appears. The sd-card appears well installed in my phone. Thanks to all.

Patife_br

Newbie

696 Views

1 replies

0 likes

  • 696 Views
  • 1 replies
  • 0 likes

Weird Audio 'Blips' When Playing Spotify On Chromecast

Hi there, When casting Spotify from my phone, there are some songs that have very strange audio artifacts / blips present that are not present when playing them elsewhere. I play the songs through my phone's speakers, through a speaker system via an ...

Regular

Hi there,   When casting Spotify from my phone, there are some songs that have very strange audio artifacts / blips present that are not present when playing them elsewhere. I play the songs t...

xinux

Casual Listener

6327 Views

13 replies

4 likes

Android
iphone
  • 6327 Views
  • 13 replies
  • 4 likes

Widget/Buttons Not working

I have an android phone with the latest version of Spotify on it. When I am in the lock screen and the Spotify widget shows, I cannot advance to the next song or go back. Only the pause/play button works. Also, from the home screen if i pull down the...

Newbie

I have an android phone with the latest version of Spotify on it. When I am in the lock screen and the Spotify widget shows, I cannot advance to the next song or go back. Only the pause/play button w...

Briscoeja

Newbie

7995 Views

9 replies

7 likes

Android
buttons
Widget
  • 7995 Views
  • 9 replies
  • 7 likes

Se sigue pausando

Buenas noches.Ya llevo varios dias con el problema, he intentado absolutamente todo, reiniciar el equipo y la aplicacion.Reinstalar el sistema operativo y el app nada ha funcionado.Esta instalado en un huawei P9 android 6.0Agradezco su pronta colabor...

Casual Listener

Buenas noches. Ya llevo varios dias con el problema, he intentado absolutamente todo, reiniciar el equipo y la aplicacion. Reinstalar el sistema operativo y el app nada ha funcionado. Esta in...

laRous07

Newbie

482 Views

1 replies

0 likes

  • 482 Views
  • 1 replies
  • 0 likes

spotify stops: pause or shuts down

Hello,I have a free spotify account. I have spotify instaled on pc, and recently I've downloaded it on my phone (elephone p8) android 7.0.When I open the spotify on the phone, after a few minuts (maybe less) it just stops playing, shuts down or just ...

Casual Listener

Hello, I have a free spotify account. I have spotify instaled on pc, and recently I've downloaded it on my phone (elephone p8) android 7.0. When I open the spotify on the phone, after a few minuts ...

flavikiwi

Casual Listener

583 Views

3 replies

0 likes

  • 583 Views
  • 3 replies
  • 0 likes

Mobile data

Hey guys, just a quick question regarding spotify premium. If I have my playlist downloaded from my wifi connection, when I go out and use mobile data and listen to my playlist will it still use data to listen to it?

Newbie

Hey guys, just a quick question regarding spotify premium. If I have my playlist downloaded from my wifi connection, when I go out and use mobile data and listen to my playlist will it still use data...

jsannn

Community Legend

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes