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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839929 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839929 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13637 Views
  • 1 replies
  • 0 likes
  • 13637 Views
  • 1 replies
  • 0 likes

Every other song stops offline with premium

I have a premium subscription to Spotify. Works perfect on desktop no issues. But on mobile when i download the tracks, every other track cuts out. I uninstalled the app and re-downloaded everything, but still the same problem.Frankly its just annoyi...

  • Newbie
  • I have a premium subscription to Spotify. Works perfect on desktop no issues.   But on mobile when i download the tracks, every other track cuts out. I uninstalled the app and re-downloaded ev...
  • Joe
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Offline downloaded songs are suddenly not available

on my phone's storage Spotify's cache still takes 4,7 gb's of space which are all my songs. The problem is that they are not available for offline use. I've already cleared cache when this happened 1 day ago and just redownloaded them over night thin...

  • Newbie
  • on my phone's storage Spotify's cache still takes 4,7 gb's of space which are all my songs. The problem is that they are not available for offline use. I've already cleared cache when this happened 1...
  • 355 Views
  • 0 replies
  • 0 likes
  • downloaded
    Not Available
    Offline Access
  • 355 Views
  • 0 replies
  • 0 likes

Spotify downloads songs but I can't listen offline, because they disappear

I am having an issue with Spotify in which I download new songs to my device but I can't listen to them offline because they disappear. For instance, I downloaded 2000 songs at once in a day, and I eventually want to download a new album the next day...

  • Newbie
  • I am having an issue with Spotify in which I download new songs to my device but I can't listen to them offline because they disappear. For instance, I downloaded 2000 songs at once in a day, and I e...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Pago erróneo doble

Hace poco tuve que actualizar los datos de mi tarjeta de crédito porque cambié el plástico. Este mes (noviembre) ya lo tenía pago y cuando actualicé los datos mencionados, me volvieron a cargar el cargo mensual. O sea, me cobraron doble. Y cuando veo...

  • Newbie
  • Hace poco tuve que actualizar los datos de mi tarjeta de crédito porque cambié el plástico. Este mes (noviembre) ya lo tenía pago y cuando actualicé los datos mencionados, me volvieron a cargar el ca...
  • Iselovg_perez
  • Casual Listener
  • 457 Views
  • 4 replies
  • 0 likes
  • Pago
  • 457 Views
  • 4 replies
  • 0 likes

Solved!! Descarga

Se puede descargar una única canción de un álbum?

  • Newbie
  • Se puede descargar una única canción de un álbum?
  • osornios
  • Spotify Star
  • 683 Views
  • 5 replies
  • 0 likes
  • 683 Views
  • 5 replies
  • 0 likes

Update of playlists between computer and mobile phone ?

Hi, I would like to know if there is a way to update the playlists from my computer to my mobile phone and vice-versa. I mean, i'm adding songs in my mobile phone playlists, but when i go on spotifiy on my computer, i don't see the adding songs in th...

  • Casual Listener
  • Hi ,   I would like to know if there is a way to update the playlists from my computer to my mobile phone and vice - versa . I mean , i'm ...
  • headey
  • Roadie
  • 21350 Views
  • 7 replies
  • 2 likes
  • 21350 Views
  • 7 replies
  • 2 likes

Solved!! "Quit" or "Exit" button needed

Why havent Spotify implemented a Quit or Exit button to end session. It will be easier to just hit the Quit or Exit button, so that the app. wont stay running in background. Any thoughts?.

  • Casual Listener
  • Why havent Spotify implemented a Quit or Exit button to end session. It will be easier to just hit the Quit or Exit button, so that the app. wont stay running in background. Any thoughts?.
  • user-removed
  • Not applicable
  • 4167 Views
  • 5 replies
  • 0 likes
  • 4167 Views
  • 5 replies
  • 0 likes

"Downloaded" Filter only showing a few of my downloaded albums / playlists

Hello, I have about 10 playlists downloaded on to my phone. When I go to filter only downloaded playlists, it is only showing 4 of those. I can't figure out what else could be filtering them out. Please advise. I did not see another topic on point to...

  • Casual Listener
  • Hello,   I have about 10 playlists downloaded on to my phone.   When I go to filter only downloaded playlists, it is only showing 4 of those.   I can't figure out what else could...
  • Joe
  • Community Legend
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Spotify don't read sd card

My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)

  • Casual Listener
  • My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)
  • henkjan-spot
  • Casual Listener
  • 476 Views
  • 8 replies
  • 0 likes
  • 476 Views
  • 8 replies
  • 0 likes

No me encuentran

No pueden ver mi perfil. Ayuda por favor

  • Casual Listener
  • No pueden ver mi perfil. Ayuda por favor
  • user-removed
  • Not applicable
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes

Solved!! I can't skip forward or back on songs with premium

I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the skip forward and back arrows are grey

  • Casual Listener
  • I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the sk...
  • Rapica97
  • Casual Listener
  • 9029 Views
  • 2 replies
  • 0 likes
  • 9029 Views
  • 2 replies
  • 0 likes

Solved!! Spotify blocking text message alerts

When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work because I didn't hear the alert so my boss found someo...

  • Regular
  • When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work bec...
  • Joe
  • Community Legend
  • 390 Views
  • 4 replies
  • 0 likes
  • 390 Views
  • 4 replies
  • 0 likes

Premium features enabled after device change

While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen music while going home. I noticed that I was able t...

  • Newbie
  • While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen ...
  • 112 Views
  • 0 replies
  • 0 likes
  • 112 Views
  • 0 replies
  • 0 likes

I have premium - I can't listen to what I want on my mobile device

I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot play songs in order. I pressed the button that was...

  • Newbie
  • I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot...
  • Joe
  • Community Legend
  • 160 Views
  • 1 replies
  • 0 likes
  • 160 Views
  • 1 replies
  • 0 likes

Killing my data plan

How can I listen to music without sucking the life out of my data plan???

  • Casual Listener
  • How can I listen to music without sucking the life out of my data plan???
  • 118 Views
  • 0 replies
  • 0 likes
  • 118 Views
  • 0 replies
  • 0 likes

Solved!! Lower volume?

Hi,I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overall volume is lower when compared to other sources even w...

  • Casual Listener
  • Hi, I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overal...
  • itsgalb
  • Casual Listener
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Downloaded Songs disappear on their own.

Now and then all my download songs (to be listened to offline) disappear.Payment is always done on time

  • Casual Listener
  • Now and then all my download songs (to be listened to offline) disappear. Payment is always done on time
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

searching for music, no drop down list appearing!

I have followed the below guide ( which is pretty obvious) just incase searching for music on the spotify app was different from spotify on desktop, but it is not. https://support.spotify.com/uk/learn-more/guides/#!/article/Search-for-music/?in=searc...

  • Newbie
  • I have followed the below guide ( which is pretty obvious) just incase searching for music on the spotify app was different from spotify on desktop, but it is not.    https://support.sp...
  • II-_-II
  • Newbie
  • 945 Views
  • 5 replies
  • 0 likes
  • 945 Views
  • 5 replies
  • 0 likes

Problem with internet connection

Hi. I tried to reset spotify, reinstall etc. Spotify works good on wifi but when i turn off wifi and switch to 3g/lte i see "no internet connection" message. When i connected to wifi i can open community.spotify.com but on 3g/lte i cant.Sorry for bad...

  • Casual Listener
  • Hi. I tried to reset spotify, reinstall etc. Spotify works good on wifi but when i turn off wifi and switch to 3g/lte i see "no internet connection" message. When i connected to wifi i can open commu...
  • Czar0_WzN
  • Casual Listener
  • 252 Views
  • 2 replies
  • 0 likes
  • 252 Views
  • 2 replies
  • 0 likes

Adoptable Storage

Why can't the Spotify app be moved to the SD card through Adoptable Storage?

  • Visitor
  • Why can't the Spotify app be moved to the SD card through Adoptable Storage? 
  • heffequespotify
  • Casual Listener
  • 972 Views
  • 5 replies
  • 1 likes
  • 972 Views
  • 5 replies
  • 1 likes

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