Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1113 Views
  • 0 replies
  • 4 likes

Solved!! Extreme versus Normal Quality

If I mistakenly downloaded playlists in Normal Quality, do I have to clear cache and start over and redownload in Extreme? These are about 1000 tracks.

  • Visitor
  • If I mistakenly downloaded playlists in Normal Quality, do I have to clear cache and start over and redownload in Extreme? These are about 1000 tracks.
  • TheBrickSlayer
  • Roadie
  • 1104 Views
  • 1 replies
  • 0 likes
  • 1104 Views
  • 1 replies
  • 0 likes

BMW ConnectedDrive

Hi!I have the following:BMW 330e /w connected drive (2018) and no pending SW updatesSamsung s8 (no pending SW updates) With the following problems:The onboard spotify app - Changing to next song gives random songThe spotify menu is working 50% of the...

  • Casual Listener
  • Hi! I have the following: BMW 330e /w connected drive (2018) and no pending SW updates Samsung s8 (no pending SW updates)   With the following problems: The onboard spotify app - Changing ...
  • 1504 Views
  • 0 replies
  • 2 likes
  • BMW
    ConnectedDrive
  • 1504 Views
  • 0 replies
  • 2 likes

Solved!! Playlist

Tengo dos playlist, una de un genero y otra de genero distinto, ambas con muchas canciones, quisiera poder reproducir las dos playlist como si fueran una y no tener que pasar las canciones a una nueva playlist ya que son muchas.

  • Newbie
  • Tengo dos playlist, una de un genero y otra de genero distinto, ambas con muchas canciones, quisiera poder reproducir las dos playlist como si fueran una y no tener que pasar las canciones a una nuev...
  • TheBrickSlayer
  • Roadie
  • 607 Views
  • 1 replies
  • 0 likes
  • 607 Views
  • 1 replies
  • 0 likes

Solved!! App en pantalla bloqueada

Estimados, en un principio, mientras reproducía música en mi S6 edge de spotify, con la pantalla bloqueada podía cambiar el tema que escuchaba y demás opciones que ya no las tengo.Cada vez que quiero pasar un tema, tengo que desbloquear el teléfono y...

  • Newbie
  • Estimados, en un principio, mientras reproducía música en mi S6 edge de spotify, con la pantalla bloqueada podía cambiar el tema que escuchaba y demás opciones que ya no las tengo. Cada vez que quie...
  • ivanchra
  • Newbie
  • 171695 Views
  • 25 replies
  • 2 likes
  • 171695 Views
  • 25 replies
  • 2 likes

Volume too low on android app

After I updated Spotify I noticed that my volume is too low, I have uninstalled the app, clean cache, and all I could think of but to no avail, I have tried other apps like Google All Access etc and their sound is fine on spotify is behaving like thi...

  • Regular
  • After I updated Spotify I noticed that my volume is too low, I have uninstalled the app, clean cache, and all I could think of but to no avail, I have tried other apps like Google All Access etc and ...
  • kimera23
  • Newbie
  • 44506 Views
  • 6 replies
  • 2 likes
  • low
    Sound Quality
    volume
  • 44506 Views
  • 6 replies
  • 2 likes

Can't get access to Premium on my Android

Hi! I have a problem with Spotify Premium. I just got Premium, which I did using my computer. But it doesn't seem to work on my phone (it's an Android). I've tried logging out from both units, shutting down the program, restarting my phone.. Still do...

  • Visitor
  • Hi! I have a problem with Spotify Premium. I just got Premium, which I did using my computer. But it doesn't seem to work on my phone (it's an Android). I've tried logging out from both units, shutti...
  • Joe
  • Community Legend
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

I can't use sd card storage in Android app

Hi. When I go to settings in Android app from my smartphone, sd-card option to download offline files doesn't appears. The sd-card appears well installed in my phone. Thanks to all.

  • Casual Listener
  • Hi. When I go to settings in Android app from my smartphone, sd-card option to download offline files doesn't  appears. The sd-card appears well installed in my phone. Thanks to all.
  • Patife_br
  • Newbie
  • 665 Views
  • 1 replies
  • 0 likes
  • 665 Views
  • 1 replies
  • 0 likes

Weird Audio 'Blips' When Playing Spotify On Chromecast

Hi there, When casting Spotify from my phone, there are some songs that have very strange audio artifacts / blips present that are not present when playing them elsewhere. I play the songs through my phone's speakers, through a speaker system via an ...

  • Regular
  • Hi there,   When casting Spotify from my phone, there are some songs that have very strange audio artifacts / blips present that are not present when playing them elsewhere. I play the songs t...
  • xinux
  • Casual Listener
  • 6091 Views
  • 13 replies
  • 4 likes
  • Android
    iphone
  • 6091 Views
  • 13 replies
  • 4 likes

Widget/Buttons Not working

I have an android phone with the latest version of Spotify on it. When I am in the lock screen and the Spotify widget shows, I cannot advance to the next song or go back. Only the pause/play button works. Also, from the home screen if i pull down the...

  • Newbie
  • I have an android phone with the latest version of Spotify on it. When I am in the lock screen and the Spotify widget shows, I cannot advance to the next song or go back. Only the pause/play button w...
  • Briscoeja
  • Newbie
  • 7808 Views
  • 9 replies
  • 7 likes
  • Android
    buttons
    Widget
  • 7808 Views
  • 9 replies
  • 7 likes

Se sigue pausando

Buenas noches.Ya llevo varios dias con el problema, he intentado absolutamente todo, reiniciar el equipo y la aplicacion.Reinstalar el sistema operativo y el app nada ha funcionado.Esta instalado en un huawei P9 android 6.0Agradezco su pronta colabor...

  • Casual Listener
  • Buenas noches. Ya llevo varios dias con el problema, he intentado absolutamente todo, reiniciar el equipo y la aplicacion. Reinstalar el sistema operativo y el app nada ha funcionado. Esta in...
  • laRous07
  • Newbie
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

spotify stops: pause or shuts down

Hello,I have a free spotify account. I have spotify instaled on pc, and recently I've downloaded it on my phone (elephone p8) android 7.0.When I open the spotify on the phone, after a few minuts (maybe less) it just stops playing, shuts down or just ...

  • Casual Listener
  • Hello, I have a free spotify account. I have spotify instaled on pc, and recently I've downloaded it on my phone (elephone p8) android 7.0. When I open the spotify on the phone, after a few minuts ...
  • flavikiwi
  • Casual Listener
  • 557 Views
  • 3 replies
  • 0 likes
  • 557 Views
  • 3 replies
  • 0 likes

Mobile data

Hey guys, just a quick question regarding spotify premium. If I have my playlist downloaded from my wifi connection, when I go out and use mobile data and listen to my playlist will it still use data to listen to it?

  • Newbie
  • Hey guys, just a quick question regarding spotify premium. If I have my playlist downloaded from my wifi connection, when I go out and use mobile data and listen to my playlist will it still use data...
  • jsannn
  • Community Legend
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Radio is missing from Android app

Hello all, Can anyone help me find the radio stations section in the Android app? It's in my desktop app.. but when I go to the app on my phone, there is "supposed" to be a radio tab at the bottom, next to playlists, search, home etc.. but there is n...

  • Casual Listener
  • Hello all,    Can anyone help me find the radio stations section in the Android app?  It's in my desktop app.. but when I go to the app on my phone, there is "supposed" to be a radio...
  • Cutiebiz
  • Newbie
  • 4629 Views
  • 3 replies
  • 1 likes
  • 4629 Views
  • 3 replies
  • 1 likes

Music Videos on android

Hello just inquiring if anyone else on android has music videos that work on some songs I have Samsung galaxy s7 and they don't work on it my partner has iPhone 7 and hers will play the film clip to some songs but when i open the same play list and s...

  • Casual Listener
  • Hello just inquiring if anyone else on android has music videos that work on some songs I have Samsung galaxy s7 and they don't work on it my partner has iPhone 7 and hers will play the film clip to ...
  • 691 Views
  • 0 replies
  • 0 likes
  • 691 Views
  • 0 replies
  • 0 likes

It doesent plays songs

Vissa latar i spellispes Blir graa pa min Samsung s8 medans kontot funkar pa min nexus 6?.Ingen skillnad i installningarna heller.

  • Casual Listener
  • Vissa latar i spellispes Blir graa pa min Samsung s8 medans kontot funkar pa min nexus 6?. Ingen skillnad i installningarna heller.
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

How do I remove downloaded music?

So, I paid for premium so that I could listen to music offline. However, I was only able to download about half of my playlists, and I want to download the rest. It tells me that I reached the maximum number of downloads, and I need to remove some to...

  • Newbie
  • So, I paid for premium so that I could listen to music offline. However, I was only able to download about half of my playlists, and I want to download the rest. It tells me that I reached the maximu...
  • latrelljennings
  • Regular
  • 543 Views
  • 3 replies
  • 0 likes
  • 543 Views
  • 3 replies
  • 0 likes

Doesn't download playlists in Android

My downloads stop. This is the second phone model/make I am experiencing the same problem. Spotify starts downloading process, but doesn't proceed most of the time. Tried with different phones, both have enough storage, tried with different playlists...

  • Regular
  • My downloads stop. This is the second phone model/make I am experiencing the same problem. Spotify starts downloading process, but doesn't proceed most of the time. Tried with different phones, both ...
  • 384 Views
  • 0 replies
  • 0 likes
  • Android fix it
    Download bug
    Download Playlists
    Downloading playlist
  • 384 Views
  • 0 replies
  • 0 likes

Albums or songs don't work

Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album.Device: Redmi Note 3

  • Casual Listener
  • Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album. Device: Redmi No...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Spotify claims I'm offline when on WiFi, works fine on 4G

Hi!I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the most "common" problem that I've read in the community forums. Since a couple of days (at least) w...

  • Newbie
  • Hi! I've tried many things, including torubleshooting and cleaning cache/reinstalling, but nothing has worked and I think it is quite the opposite of the most "common" problem that I've read in the ...
  • 833 Views
  • 0 replies
  • 12 likes
  • 833 Views
  • 0 replies
  • 12 likes

Spotify opens and starts playing after phone call

I just upgraded to premium. Ever since then, if I take a phone call, or miss a phone call... The spotify app opens and just starts playing. It isn't previously open, or running in the background necessarily. It's very disruptive and actually startles...

  • Newbie
  • I just upgraded to premium. Ever since then, if I take a phone call, or miss a phone call... The spotify app opens and just starts playing. It isn't previously open, or running in the background nece...
  • BMM194
  • Newbie
  • 28539 Views
  • 11 replies
  • 27 likes
  • 28539 Views
  • 11 replies
  • 27 likes