Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I had all my songs in my SD card. Everything was working just fine until a random SD card connectivity error occured. Error was saying can't read the SD card. I wanted to check the error and went into Spotify to check the status of songs (wanted to s...
I had all my songs in my SD card. Everything was working just fine until a random SD card connectivity error occured. Error was saying can't read the SD card. I wanted to check the error and went int...
264 Views
0 replies
0 likes
Sometimes, after listening to a certain artist, Spotify includes in my list a playlist of that particular artist without my request. I wonder if there is any way to disable this. I would like to remind you that the auto-play feature is already disabl...
Sometimes, after listening to a certain artist, Spotify includes in my list a playlist of that particular artist without my request. I wonder if there is any way to disable this. I would like to remi...
Music Fan
531 Views
2 replies
0 likes
Dear developers,It has been 2 years since I started using Spotify Premium and I will finally report a problem that has been annoying me too much now. I've used the app on my Oneplus One most of the time, and every month or so, I found my entire libra...
Dear developers, It has been 2 years since I started using Spotify Premium and I will finally report a problem that has been annoying me too much now. I've used the app on my Oneplus One most...
213 Views
0 replies
0 likes
OS: Android ver 6.0.1Spotify: 8.4.31.723 armV7Issue: When I am on Wifi everything works fine, but as soon as I try listen over 3/4G spotify claims "No internet connection". I can not even reach the domain "spotify.com" from the phone in a web-browser...
OS: Android ver 6.0.1 Spotify: 8.4.31.723 armV7 Issue: When I am on Wifi everything works fine, but as soon as I try listen over 3/4G spotify claims "No internet connection". I can not even ...
Regular
3620 Views
6 replies
1 likes
Hi. I know it is possible to download songs to a SD, but can I get a SanDisk USB C and plug in to my phone and download to that. In that case, can I unplug it?Thanks Eric
Hi. I know it is possible to download songs to a SD, but can I get a SanDisk USB C and plug in to my phone and download to that. In that case, can I unplug it? Thanks Eric
Casual Listener
621 Views
2 replies
0 likes
We lost power to our house. After it was restored Spotify will not open on our Samsung smart TV. Any ides please
We lost power to our house. After it was restored Spotify will not open on our Samsung smart TV. Any ides please
222 Views
0 replies
0 likes
So the dots to look into the songs settings on the mobile app are so close to the scroll bar that when you go to click them the page jumps super far down. Simply adjusting where the little dots go could help make this not be so annoying to users on t...
So the dots to look into the songs settings on the mobile app are so close to the scroll bar that when you go to click them the page jumps super far down. Simply adjusting where the little dots go co...
Roadie
467 Views
1 replies
1 likes
That! I have a trouble with my account, then i restar my password! But when im in again on my account, all of my playlist are gone! But if i search my public ones, i can see it AND modified, but in the playlist section i cant see it? Some help?
That! I have a trouble with my account, then i restar my password! But when im in again on my account, all of my playlist are gone! But if i search my public ones, i can see it AND modified, but in t...
Community Legend
281 Views
1 replies
0 likes
I'm using an Android phone and a bluetooth speaker. They connect fine, and if I go on YouTube or any other app it plays through the bluetooth speaker without any problems. As soon as I open Spotify and play a song, a message shows saying: 'Bluetooth ...
I'm using an Android phone and a bluetooth speaker. They connect fine, and if I go on YouTube or any other app it plays through the bluetooth speaker without any problems. As soon as I open ...
1046 Views
0 replies
2 likes
Hello, I plan to getting a spotify premium for myself and share the account with another friend. I have read that we can both login on Spotify but no more than ONE person can stream music at the same time. My question is, If I set a few albums on dow...
Hello, I plan to getting a spotify premium for myself and share the account with another friend. I have read that we can both login on Spotify but no more than ONE person can stream music at the same...
Casual Listener
453 Views
4 replies
0 likes
Why spotify allows to stream music wireless via air play (from apple devices) but does not allow to play via dlna (android devices)?Spotify requires spotify connect but it does not apply to apple - using apple you do not need spotify connect to use y...
Why spotify allows to stream music wireless via air play (from apple devices) but does not allow to play via dlna (android devices)? Spotify requires spotify connect but it does not apply to apple -...
737 Views
0 replies
1 likes
Hi! I wish know, how I can test the new interface and help the Spotify with a Feedback, I am Web Designer. Thanks u.
Hi! I wish know, how I can test the new interface and help the Spotify with a Feedback, I am Web Designer. Thanks u.
286 Views
0 replies
0 likes
Since this day, without any software updates i cannot connect my Spotify apps, from my Samsung galaxy S7 and my Samsung Tab2 with my Harman Kardon BDS 280.The HK 280 Is in the same Wifi range and network. All other Wifi applications on my HK BDS 280 ...
Since this day, without any software updates i cannot connect my Spotify apps, from my Samsung galaxy S7 and my Samsung Tab2 with my Harman Kardon BDS 280. The HK 280 Is in the same Wifi range and n...
315 Views
0 replies
0 likes
I uploaded a picture two times as an avatar. How can I delete one of my photos?Thanks to whoever will reply to this.
I uploaded a picture two times as an avatar. How can I delete one of my photos? Thanks to whoever will reply to this.
295 Views
0 replies
0 likes
Hi everyone, app worked fine for months. As I opened it today it prompted me to log in - which is weird since I didn't actively log out the last time (I never do). Upon entering my correct credentials the app tells me I need to go online because I'm ...
Hi everyone, app worked fine for months. As I opened it today it prompted me to log in - which is weird since I didn't actively log out the last time (I never do). Upon entering my correct c...
Newbie
480 Views
1 replies
0 likes
For about two weeks, the Spotify app on my Samsung Galaxy S6 stops playing songs. When I press play, the songs arerestarted from the beginning. It doesn't matter if my earphones are plugged in or if it's being played out loud, it will still happen.I ...
For about two weeks, the Spotify app on my Samsung Galaxy S6 stops playing songs. When I press play, the songs are restarted from the beginning. It doesn't matter if my earphones are plugged in or i...
303 Views
0 replies
0 likes
Hello, i have dislike a music instead of adding it to my library. But there is one big thing, i do not know the name of the music, it was really cool tho. When i clicked on dislike (by mistake) it instantly stop playing and i have never seen the musi...
Hello, i have dislike a music instead of adding it to my library. But there is one big thing, i do not know the name of the music, it was really cool tho. When i clicked on dislike (by mistake) it in...
Community Legend
229 Views
1 replies
0 likes
Listening to No Sleep Podcast. Around Season 2, suddenly the podcast was slightly high pitched? I thought it was only one episode. Then i started skipping to next episodes, next seasons, it the same. But not all episodes. I found one that sounded nor...
Listening to No Sleep Podcast. Around Season 2, suddenly the podcast was slightly high pitched? I thought it was only one episode. Then i started skipping to next episodes, next seasons, it ...
822 Views
0 replies
3 likes
My playlist is missing. However, when I search for my playlist in search option it shows the playlist belonging to the my username. My current account also has got the same username. Tried my other email ids to check, account has not been created to ...
My playlist is missing. However, when I search for my playlist in search option it shows the playlist belonging to the my username. My current account also has got the same username. Tried my other e...
Community Legend
312 Views
3 replies
0 likes
Im going to sue spotify for taking my info and charging me for nothing
Im going to sue spotify for taking my info and charging me for nothing
Casual Listener
317 Views
2 replies
0 likes
