Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60504 Views
  • 68 replies
  • 26 likes
  • 60504 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28360 Views
  • 5 replies
  • 0 likes
  • 28360 Views
  • 5 replies
  • 0 likes

Spotify crash

Help! Lately i've been having this problem on my SAMSUNG GALAXY NOTE 8, does anyone know how to solve this problem?

  • Newbie
  • Help!   Lately i've been having this problem on my SAMSUNG GALAXY NOTE 8, does anyone know how to solve this problem?    
  • phan_times
  • Community Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • 517 Views
  • 1 replies
  • 0 likes

Pausing after EVERY song!!

Over the last few weeks my spotify has developed a seriously annoying issue, it pauses after EVERY single song, doesn't matter if I am on Wi-Fi or using data, whether the playlist is downloaded or not, it's very frustrating, I don' have power save sw...

  • Newbie
  • Over the last few weeks my spotify has developed a seriously annoying issue, it pauses after EVERY single song, doesn't matter if I am on Wi-Fi or using data, whether the playlist is downloaded or no...
  • phan_times
  • Community Legend
  • 802 Views
  • 1 replies
  • 0 likes
  • 802 Views
  • 1 replies
  • 0 likes

Google Assistant/Google Home - Can't ask for personal playlist

Is there a specific reason why I can call out to my google assistant to play a public playlist but when I ask it to play a personal playlist, it won't call it up? I've even tried creating a shotcut in the google assistant, this was I could type out t...

  • Newbie
  • Is there a specific reason why I can call out to my google assistant to play a public playlist but when I ask it to play a personal playlist, it won't call it up? I've even tried creating a shotcut i...
  • 638 Views
  • 0 replies
  • 0 likes
  • 638 Views
  • 0 replies
  • 0 likes

Problem with Android Spotify App when using Google Pixel2 and Mazda CX5 Infotainment system.

Hello I use the Spotify app with my Google Pixel 2 phone. Until today, normally I would log into the Spotify app and as an example. start to play an album or playlist, let's say as an example, "The Beatles Greatest Hits" which I downloaded previously...

  • Newbie
  • Hello    I use the Spotify app with my Google Pixel 2 phone. Until today,  normally I would log into the Spotify app and as an example. start to play an album or playlist, let's say ...
  • 99thbottle
  • Newbie
  • 1967 Views
  • 1 replies
  • 1 likes
  • 1967 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify randomly pauses playback

For a couple of months now, Spotify randomly stops playing a song, sometimes even if the phone is left alone in a room with the display switched off. I have yet to figure out a pattern why and when it happens, sometimes it plays for hours without pau...

  • Casual Listener
  • For a couple of months now, Spotify randomly stops playing a song, sometimes even if the phone is left alone in a room with the display switched off. I have yet to figure out a pattern why and when i...
  • tbsox19
  • Casual Listener
  • 11372 Views
  • 11 replies
  • 2 likes
  • 11372 Views
  • 11 replies
  • 2 likes

Superuser Contribution Forgot username and email adress

Hello everyone, I have a problem about my spotify account. I bought a premium account with a new email adress two months ago approximately. 3 days ago, I changed my phone that was used with spotify. Now, I cant remember my email address and my userna...

  • Visitor
  • Hello everyone,   I have a problem about my spotify account. I bought a premium account with a new email adress two months ago approximately. 3 days ago, I changed my phone that was used with ...
  • user-removed
  • Not applicable
  • 609 Views
  • 2 replies
  • 0 likes
  • 609 Views
  • 2 replies
  • 0 likes

Superuser Contribution Security issue [?]

Something strange just happened, I was listening my music then suddenly Spotify started to reproduce a playlist that I've never seen before (including such a bad music). I changed my password and everything is now ok, but I can't understand what happ...

  • Newbie
  • Something strange just happened, I was listening my music then suddenly Spotify started to reproduce a playlist that I've never seen before (including such a bad music). I changed my password and eve...
  • Melody
  • Spotify
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Cannot Remove Offline Syncing

Spotify is taking up way too much space on my phone, it was at almost 8 GB before I deleted all data. That took care of the short term problem, the long term problem is that I cannot remove my phone from syncing. I have tried both on my phone and on ...

  • Casual Listener
  • Spotify is taking up way too much space on my phone, it was at almost 8 GB before I deleted all data.   That took care of the short term problem, the long term problem is that I cannot remove ...
  • mpphill2
  • Casual Listener
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

App taking up an enormous amount of space on my internal storage..

Hello Spotify, At this current moment, spotify is taking up 3.5GB of my internal storage with not a single song downloaded for offline (im listening so i do not want to reinstall right now). Using my phone's storage setting, i am able to "clear cache...

  • Visitor
  • Hello Spotify,  At this current moment, spotify is taking up 3.5GB of my internal storage with not a single song downloaded for offline (im listening so i do not want to reinstall right now). U...
  • phan_times
  • Community Legend
  • 3089 Views
  • 1 replies
  • 0 likes
  • 3089 Views
  • 1 replies
  • 0 likes

Change Name

Hello, I would like to change the name that appears below my playlist, how should I do? Thank you in advance for your return.

  • Newbie
  • Hello, I would like to change the name that appears below my playlist, how should I do? Thank you in advance for your return.
  • phan_times
  • Community Legend
  • 362 Views
  • 1 replies
  • 0 likes
  • 362 Views
  • 1 replies
  • 0 likes

Solved!! Save the F.U.C.K.ing songs to SD card

Who was the f.u.c.k.i.n.g idiot that removed this option?I am on a family premium account and I cannot save the s.h.i.t to SD card. This is very annoying!Fix it now developers!NOW!

  • Newbie
  • Who was the f.u.c.k.i.n.g idiot that removed this option? I am on a family premium account and I cannot save the s.h.i.t to SD card. This is very annoying! Fix it now developers! NOW!
  • alexmarrufo87
  • Casual Listener
  • 1807 Views
  • 9 replies
  • 0 likes
  • 1807 Views
  • 9 replies
  • 0 likes

Data communication

Hi, I have problem with data communication. All information in screenshots

  • Newbie
  • Hi, I have problem with data communication. All information in screenshots
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Android App only Shows Black empty Start screen

After Starting the latest Update of Android App, only the Black Start screen is Shown and the App doesn't work. Even New Installation doesn't work. Any ideas?

  • Casual Listener
  • After Starting the latest Update of Android App, only the Black Start screen is Shown and the App doesn't work. Even New Installation doesn't work. Any  ideas? 
  • phan_times
  • Community Legend
  • 921 Views
  • 1 replies
  • 0 likes
  • 921 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lost all of my downloaded songs!

Uploaded my Spotify app yesterday and I lost all of the music I had. The app is still using the 4GB of storage so the music's still there. How can I get it back without downloading it again? I don't have a good internet connection right now, please h...

  • Newbie
  • Uploaded my Spotify app yesterday and I lost all of the music I had. The app is still using the 4GB of storage so the music's still there. How can I get it back without downloading it again? I don't ...
  • jellyonaplate
  • Casual Listener
  • 721 Views
  • 2 replies
  • 3 likes
  • 721 Views
  • 2 replies
  • 3 likes

Solved!! No Bass / Bad equalizer when listening in car

So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hear all of the base and different subtle layers of th...

  • Casual Listener
  • So I have a thing that connects to the cassete in my 2001 audi's stock sound deck. I have a Galaxy s5. I can play sounds on youtube using my phone and the car's speakers, this sounds great, I can hea...
  • tos82
  • Regular
  • 32854 Views
  • 7 replies
  • 0 likes
  • bass
    Car
    Equalizer
    quality
  • 32854 Views
  • 7 replies
  • 0 likes

SD Card Issues

This has been going on for a few days now. I got a message saying something about storage being inaccessible and suddenly all my songs were no longer downloaded to my SD card. I checked and saw that my phone had, for whatever reason, revoked SD card ...

  • Casual Listener
  • This has been going on for a few days now. I got a message saying something about storage being inaccessible and suddenly all my songs were no longer downloaded to my SD card. I checked and saw that ...
  • thatonenerd652
  • Casual Listener
  • 702 Views
  • 1 replies
  • 0 likes
  • 702 Views
  • 1 replies
  • 0 likes

Why are things not easy to karioki from spotify, its easy enough to subvert with a mic.

Hi I just want to be able to use my Studio Irig Microphone To sing with Spotify and record video and sound on The EZ Voice app and be Live. Is your lyrics setting not good enough or something? Wasent there Tunewiki. This would result in me being able...

  • Newbie
  • Hi I just want to be able to use my Studio Irig Microphone To sing with Spotify and record video and sound on The EZ Voice app and be Live. Is your lyrics setting not good enough or something? Wasent...
  • 606 Views
  • 0 replies
  • 0 likes
  • 606 Views
  • 0 replies
  • 0 likes

How can I check the number of how many songs there are in a playlist.

I remember that there was an indicator on how many songs there were in a playlist. I wanted to keep track of number of songs in my playlist but that somehow magically disappeared. Why?

  • Casual Listener
  • I remember that there was an indicator on how many songs there were in a playlist. I wanted to keep track of number of songs in my playlist but that somehow magically disappeared. Why?
  • phan_times
  • Community Legend
  • 129648 Views
  • 2 replies
  • 5 likes
  • 129648 Views
  • 2 replies
  • 5 likes

Storage

I looked at my storage on my cellphone and I had 9,0 gb of cache with the Spotify application, but I have 0 downloaded songs, only saved songs. How is it possible ?

  • Newbie
  • I looked at my storage on my cellphone and I had 9,0 gb of cache with the Spotify application, but I have 0 downloaded songs, only saved songs. How is it possible ?
  • phan_times
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes