Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47094 Views
  • 66 replies
  • 25 likes
  • 47094 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879992 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879992 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26865 Views
  • 4 replies
  • 0 likes
  • 26865 Views
  • 4 replies
  • 0 likes

Missing song from album

There is a missing song from this album https://open.spotify.com/album/0bnqHGVYetX6hFfBDn2wyO?si=QWgs0G4lSr-Y5CcMhPwLdg The song is "heartlight" I am a spotify customer from Chile

  • Casual Listener
  • There is a missing song from this album   https://open.spotify.com/album/0bnqHGVYetX6hFfBDn2wyO?si=QWgs0G4lSr-Y5CcMhPwLdg   The song is "heartlight"  I am a spotify customer from ...
  • Mgamer
  • Music Fan
  • 817 Views
  • 3 replies
  • 0 likes
  • Heartlight
  • 817 Views
  • 3 replies
  • 0 likes

Redownload all playlists

Hello everyone. Been currently using spotify as my main music player. I already made my own playlist compiled with my favorite songs. i have been a Premium Member since January 2016. As i notice everytime my premium member ends, when i become premium...

  • Casual Listener
  • Hello everyone. Been currently using spotify as my main music player. I already made my own playlist compiled with my favorite songs. i have been a Premium Member since January 2016. As i notice ever...
  • sirfunk3
  • Casual Listener
  • 1286 Views
  • 4 replies
  • 0 likes
  • 1286 Views
  • 4 replies
  • 0 likes

Solved!! PLAY intent doesn't work

Hi there,I'm trying to start the play button with an intent with tasker.The "NEXT" intent works fine but the "PLAY" intent doesn't work at all.Action: com.spotify.mobile.android.ui.widget.PLAYPackage: com.spotify.musicTarget: broadcast receiverAndroi...

  • Casual Listener
  • Hi there, I'm trying to start the play button with an intent with tasker. The "NEXT" intent works fine but the "PLAY" intent doesn't work at all. Action: com.spotify.mobile.android.ui.widget.P...
  • MyNameIsJuren
  • Casual Listener
  • 42805 Views
  • 8 replies
  • 0 likes
  • Car
    car listening
    Intent play
    Play
    Play Button
  • 42805 Views
  • 8 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect through mobile data, but works fine through WiFi

Hi,After the last update Spotify will no longer work when the phone is working on mobile data. It says that there is no connection (all other apps are working fine) however it works perfectly fine when I connect to any WiFi. I have checked with other...

  • Casual Listener
  • Hi, After the last update Spotify will no longer work when the phone is working on mobile data. It says that there is no connection (all other apps are working fine) however it works perfectly fine ...
  • KM761
  • Casual Listener
  • 49737 Views
  • 23 replies
  • 3 likes
  • Android
  • 49737 Views
  • 23 replies
  • 3 likes

Solved!! Imported iTunes Playlist - most tracks greyed out.

Device: Samsung Galaxy Note 8 (UK), Android 7.1.1 (fully up to date).Spotify version: 8.4.35.152 armV7 I recently switched from Apple Music to Spotify Premium. I imported a 1600+ song iTunes playlist into the Windows 10 spotify app and everything was...

  • Casual Listener
  • Device: Samsung Galaxy Note 8 (UK), Android 7.1.1 (fully up to date). Spotify version: 8.4.35.152 armV7   I recently switched from Apple Music to Spotify Premium. I imported a 1600+ song iTun...
  • Runebinder
  • Casual Listener
  • 3368 Views
  • 2 replies
  • 0 likes
  • 3368 Views
  • 2 replies
  • 0 likes

Can't Chose where storage my music

Hey! Lately I been experimenting problems with my spotify app, and the problem is that I don't have any button to chose where my downloaded music goes as you can see in the picture, I have an micro Sd on my cellphone and i want to save all the music ...

  • Newbie
  • Hey! Lately I been experimenting problems with my spotify app, and the problem is that I don't have any button to chose where my downloaded music goes as you can see in the picture, I have an micro S...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Premium: How do I stop shuffle being default

Premium user: I don't want to listen to albums on shuffle. I often forget to unclick shuffle. How do I change the default setting to NOT shuffle my music every time I open soptify on my phone/computer. It's driving me mad, where can I change this?

  • Newbie
  • Premium user: I don't want to listen to albums on shuffle. I often forget to unclick shuffle. How do I change the default setting to NOT shuffle my music every time I open soptify on my phone/compute...
  • Bmcnelis
  • Casual Listener
  • 10515 Views
  • 3 replies
  • 25 likes
  • Premium
    shuffle
  • 10515 Views
  • 3 replies
  • 25 likes

Huawei mediapad t3 7-inch

I recently bought a 7-inch Huawei mediapad t3 tablet. I downloaded the app from the store, but it works like my device was a smartphone and not a tablet. How can I solve the problem? Thank you

  • Newbie
  • I recently bought a 7-inch Huawei mediapad t3 tablet. I downloaded the app from the store, but it works like my device was a smartphone and not a tablet. How can I solve the problem? Thank you
  • 784 Views
  • 0 replies
  • 1 likes
  • 784 Views
  • 0 replies
  • 1 likes

Off line Playlists gone after phone turnoff

Hi, i have a motorola G3, i dont turn the phone off often only if it starts playing up, but if i do i have to download offline playlists again every time after switching it off, very annoying.should i have to do this ?

  • Casual Listener
  • Hi, i have a motorola G3, i dont turn the phone off often only if it starts playing  up, but if i do i have to download offline playlists again every time after switching it off, very annoying. ...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Solved!! Repeat one disables itself

Hi, Repeat one functionality disables itself after I change the song. It works fine for one song, but does not persist for the next song. For example, when I turn it on while listening to song X, song X keeps repeating, which is fine. But then, if I ...

  • Casual Listener
  • Hi,   Repeat one functionality disables itself after I change the song. It works fine for one song, but does not persist for the next song. For example, when I turn it on while listening to so...
  • midsummerish
  • Newbie
  • 15129 Views
  • 14 replies
  • 6 likes
  • Repeat one
  • 15129 Views
  • 14 replies
  • 6 likes

How to listen to the original albums?

Remixes and the 'reimagined' albums are all very well but what if you want to listen to the origanal, in its origanal order not 'shuffle play' ?

  • Regular
  • Remixes and the 'reimagined'  albums are all very well but what if you want to listen to the origanal, in its origanal order not 'shuffle play' ? 
  • 535 Views
  • 0 replies
  • 1 likes
  • 535 Views
  • 0 replies
  • 1 likes

Devices not visible from Android

The Android phone is visible as a device from my desktop clients but the desktop clients are not visible on the phone unless I start listening to music on one of them. Then I can see the client and control it from the phone. But I can't initiate play...

  • Roadie
  • The Android phone is visible as a device from my desktop clients but the desktop clients are not visible on the phone unless I start listening to music on one of them. Then I can see the client ...
  • 463 Views
  • 0 replies
  • 0 likes
  • devices missing
  • 463 Views
  • 0 replies
  • 0 likes

Opção de armazenamento no SD Card sumiu

Boa noite pessoal.Tenho spotify premium family, e percebi que o app não está mais armazenando no cartão SD como antes da atualização.Fui até Biblioteca>Configurar e lá não aparece NENHUMA opção para trocar o local do Armazenamento de playlists.Alguma...

  • Newbie
  • Boa noite pessoal. Tenho spotify premium family, e percebi que o app não está mais armazenando no cartão SD como antes da atualização. Fui até Biblioteca>Configurar e lá não aparece NENHUMA ...
  • Jhfdc_08
  • Newbie
  • 21865 Views
  • 16 replies
  • 15 likes
  • 21865 Views
  • 16 replies
  • 15 likes

Spotify premium always showing offline even with WiFi connection

I recently upgraded my phone to a Samsung galaxy s8+ and ever since I installed Spotify it shows as offline even when I have a WiFi connection. I tried restarting my phone, deleting and reinstalling the Spotify app and neither have worked. I also con...

  • Newbie
  • I recently upgraded my phone to a Samsung galaxy s8+ and ever since I installed Spotify it shows as offline even when I have a WiFi connection. I tried restarting my phone, deleting and reinstalling ...
  • diegomatallanae
  • Casual Listener
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Volume reduces after a second of playback

When I play a track on Spotify, within a second of playback, the volume reduces from a clear, loud, crisp sound to a quieter, muffled, dull sound. This happens on any track I select and it also happen when playback occurs through my device speakers, ...

  • Casual Listener
  • When I play a track on Spotify, within a second of playback, the volume reduces from a clear, loud, crisp sound to a quieter, muffled, dull sound. This happens on any track I select and it also happe...
  • diegomatallanae
  • Casual Listener
  • 3172 Views
  • 3 replies
  • 4 likes
  • 3172 Views
  • 3 replies
  • 4 likes

Songs repeat every time I shuffle

I recently moved from premium to free. I loved the shuffle on premium...but since I moved to free I've heard the same half a dozen songs at least every time I shuffle in my main playlist. It's not repeating everything, but I can guarantee that Peter ...

  • Casual Listener
  • I recently moved from premium to free. I loved the shuffle on premium...but since I moved to free I've heard the same half a dozen songs at least every time I shuffle in my main playlist. It's not re...
  • Kjkuhle-us
  • Casual Listener
  • 1939 Views
  • 5 replies
  • 5 likes
  • 1939 Views
  • 5 replies
  • 5 likes

Mercedes C-Class (W205) - Track Info does not sync with phone (Redmi Note 4)

I have the above-mentioned problem. The music is streamed to the car audio via bluetooth. But, the track info does not display on the car display screen. It will only work when I restart the phone every time. I couldn't figure what caused the problem...

  • Newbie
  • I have the above-mentioned problem. The music is streamed to the car audio via bluetooth. But, the track info does not display on the car display screen. It will only work when I restart the phone ev...
  • 1373 Views
  • 0 replies
  • 1 likes
  • display
    Mercedes
  • 1373 Views
  • 0 replies
  • 1 likes

Play Queue has Disappeared

The icon for the play queue has disappeared from Spotify on my Motorola Moto G4 Plus. I have uninstalled and reinstalled the app, to no avail. Can anyone suggest how I can restore the play queue icon?

  • Casual Listener
  • The icon for the play queue has disappeared from Spotify on my Motorola Moto G4 Plus. I have uninstalled and reinstalled the app, to no avail. Can anyone suggest how I can restore the play queue icon?
  • 472 Views
  • 0 replies
  • 0 likes
  • Play queue
  • 472 Views
  • 0 replies
  • 0 likes

Spotify on Android closes after a second on Xperia XZ1

I´m using the Android app of Spotify on my new phone Xperia XZ1.Since the latest upgrade the app open and in one second it closesSpotify is still running if I view all running apps. I have tried:- Delete data- Clear cache - Uninstall app - Spotify is...

  • Visitor
  • I´m using the Android app of Spotify on my new phone Xperia XZ1. Since the latest upgrade the app open and in one second it closes Spotify is still running if I view all running apps.   ...
  • PeterSweden
  • Newbie
  • 2528 Views
  • 9 replies
  • 2 likes
  • 2528 Views
  • 9 replies
  • 2 likes