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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Spotify Connect Shared WiFi Issues

I'm currently using Android 6.0.1 and using the current version of Spotify as of 04/07/2017. My issue is I work in a building that has shared WiFi which I and some other employees use. Whenever I log into my spotify it constantly stops,this is due to...

  • Newbie
  • I'm currently using Android 6.0.1 and using the current version of Spotify as of 04/07/2017. My issue is I work in a building that has shared WiFi which I and some other employees use. Whenever I log...
  • morbandit
  • Newbie
  • 530 Views
  • 1 replies
  • 0 likes
  • 530 Views
  • 1 replies
  • 0 likes

Offline mode not working

I have tried everything, but offline modelo is not working anyway. I hace android, please help!

  • Newbie
  • I have tried everything, but offline modelo is not working anyway. I hace android, please help!
  • bruijn284
  • Casual Listener
  • 643 Views
  • 3 replies
  • 0 likes
  • 643 Views
  • 3 replies
  • 0 likes

Media Control Buttons not working

I am having issues contolling music using the music controls on bluetooth and on my wired headphones. This started happening a few weeks back when the app was updated. When I press one of the control buttons, the music does not change or play/pause. ...

  • Newbie
  • I am having issues contolling music using the music controls on bluetooth and on my wired headphones.   This started happening a few weeks back when the app was updated.  When I pres...
  • hjorleifur
  • Casual Listener
  • 14968 Views
  • 6 replies
  • 6 likes
  • Android 7.1
    Android App
    Samsung Galaxy Note 8
    Troubleshooting
  • 14968 Views
  • 6 replies
  • 6 likes

Bankrekening wilt niet veranderen

Beste Spotify medewerkers,Vandaag is het de 5e!!!!! Keer dat ik mijn bankrekening probeer te veranderen. Ik ben er al vanaf november mee bezig. Ik betaal elke keer 1 cent via iDEAL om van mijn ABN rekening over te stappen naar mijn ING bank. Helaas l...

  • Newbie
  • Beste Spotify medewerkers, Vandaag is het de 5e!!!!! Keer dat ik mijn bankrekening probeer te veranderen. Ik ben er al vanaf november mee bezig. Ik betaal elke keer 1 cent via iDEAL om van mijn ABN ...
  • 358 Views
  • 0 replies
  • 0 likes
  • 358 Views
  • 0 replies
  • 0 likes

Bluetooth car controls suddenly not working.

Hi all, I'm encountering this problem for the second time, whereby my in-car controls (on the steering wheel) suddenly, out of the blue , stop working. Volume toggle still works but the button to skip next track/previous track doesn't work. This happ...

  • Newbie
  • Hi all,  I'm encountering this problem for the second time, whereby my in-car controls (on the steering wheel) suddenly, out of the blue , stop working. Volume toggle still works but the button...
  • stu_reyn
  • Casual Listener
  • 2329 Views
  • 3 replies
  • 1 likes
  • 2329 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs downloading extremely slowly

I'm currently using Spotify 7.5.0.1076 on Android 7.1.1. I have Spotify premium and I've previously been able to download songs very quickly to my phone to play offline. However, for the past few weeks songs have been downloading extremely slowly. Fo...

  • Newbie
  • I'm currently using Spotify 7.5.0.1076 on Android 7.1.1. I have Spotify premium and I've previously been able to download songs very quickly to my phone to play offline. However, for the past few wee...
  • Jbeau72
  • Newbie
  • 5138 Views
  • 6 replies
  • 3 likes
  • 5138 Views
  • 6 replies
  • 3 likes

cant link my spotify accnt to facebook

im trying to link my spotify to my fb account but im getting an error what to do?

  • Newbie
  • im trying to link my spotify to my fb account but im getting an error what to do?
  • Zorori
  • Casual Listener
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Nike + running and Spotify on Android

Hello everybody, Has anyone heard about Spotify's partnership with Nike + running app for Android (Nike+ Running Pace Station integration)? At the moment, it is only available for Iphone nike + running app. I was wondering when it will be available f...

  • Newbie
  • Hello everybody,    Has anyone heard about Spotify's partnership with Nike + running app for Android (Nike+ Running Pace Station integration)? At the moment, it is only available for...
  • Kleyton
  • Newbie
  • 13204 Views
  • 6 replies
  • 14 likes
  • music
    Other
  • 13204 Views
  • 6 replies
  • 14 likes

Latest Version causes glitching with Android Auto

Contstantly now when I connect to android auto the whole thing hangs up. The only way I can get it working is to force stop the app via phone and then reconnect to android auto.

  • Newbie
  • Contstantly now when I connect to android auto the whole thing hangs up. The only way I can get it working is to force stop the app via phone and then reconnect to android auto.
  • 422 Views
  • 0 replies
  • 0 likes
  • 422 Views
  • 0 replies
  • 0 likes

Error connecting Google Assistant on Pixel 2

I'm trying to set up Spotify as a music service for Google Assistant on a Pixel 2. After selecting Spotify in the music service settings, logging in, and confirming that I want to give Google access to my Spotify account, I'm being shown an empty pag...

  • Newbie
  • I'm trying to set up Spotify as a music service for Google Assistant on a Pixel 2.   After selecting Spotify in the music service settings, logging in, and confirming that I want to give Googl...
  • 722 Views
  • 0 replies
  • 0 likes
  • 722 Views
  • 0 replies
  • 0 likes

Solved!! How to delete all ssved songs.

Does anyone know if you can delete your entire library to start fresh? The clear data option just logs you out and I really don't want to scroll through my entire library deleting them one by one. I'm using a galaxy s6 with no access to a computer.

  • Newbie
  • Does anyone know if you can delete your entire library to start fresh? The clear data option just logs you out and I really don't want to scroll through my entire library deleting them one by one. I'...
  • Joe
  • Community Legend
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Solved!! Where to find my music download

Where can I get my music that I have downloaded

  • Newbie
  • Where can I get my music that I have downloaded
  • Joe
  • Community Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Save Spotify to internal SD Card

Hello! Is there a way to save Spotify to an internal formatted SD card? The feature in the Spotify options only allows you to save it to an external formatted SD card. Unfortunately, that is pretty useless and I explain why: External formatted SD car...

  • Regular
  • Hello!   Is there a way to save Spotify to an internal formatted SD card? The feature in the Spotify options only allows you to save it to an external formatted SD card. Unfortunately, that is...
  • Olilili
  • Newbie
  • 5881 Views
  • 10 replies
  • 7 likes
  • 5881 Views
  • 10 replies
  • 7 likes

Voice control on Android

Ride a motorcycle and would like to be able to change songs etc by voice control over bluetooth. Spotify will start playing a track of my choice when I start up, but if I request a new track "play xxx by xxx in Spotify" I get the Android voice acknow...

  • Casual Listener
  • Ride a motorcycle and would like to be able to change songs etc by voice control over bluetooth. Spotify will start playing a track of my choice when I start up, but if I request a new trac...
  • c3k
  • Casual Listener
  • 34594 Views
  • 29 replies
  • 39 likes
  • Android
    control
    voice
  • 34594 Views
  • 29 replies
  • 39 likes

faulty playback

Halo,I use spotify regular. At first, sry for my bad english. From this monday is the playlist faulty. For exampel,(i use normaly the song-playlist)-i play a song and can not fast forward -after 5 songs the music just stop-i dont see the playback tim...

  • Newbie
  • Halo, I use spotify regular. At first, sry for my bad english. From this monday is the playlist faulty. For exampel, (i use normaly the song-playlist) -i play a song and can not fast forward ...
  • 337 Views
  • 0 replies
  • 0 likes
  • 337 Views
  • 0 replies
  • 0 likes

Title do not refresh when playing next song

Probably since the last update of Spotify the song title doesn't switch to the next song when playing on my smartphone. This does happen in the display on the bottom of the screen, with the player full screen and even in Waze. The next songs are bein...

  • Newbie
  • Probably since the last update of Spotify the song title doesn't switch to the next song when playing on my smartphone. This does happen in the display on the bottom of the screen, with the player fu...
  • 552 Views
  • 0 replies
  • 0 likes
  • Android
    refresh
    view
  • 552 Views
  • 0 replies
  • 0 likes

Albums not saving

Recently albums I have saved stay for up to 10 minutes and then disappear from my music. I have also had it when I press the 'save' button and then does not change to 'saved' it just flashes green and then returns to normal. I have not yet tried to s...

  • Music Fan
  • Recently albums I have saved stay for up to 10 minutes and then disappear from my music. I have also had it when I press the 'save' button and then does not change to 'saved' it just flashes green an...
  • Thrakarht
  • Newbie
  • 11712 Views
  • 51 replies
  • 4 likes
  • 11712 Views
  • 51 replies
  • 4 likes

Issues while trying to play random songs

Hi, I'm using Android version of the app, the problem is that when I try to play my songs randomly I only can play the last songs taht I add to my list but even If I try to play a radio it onle play one song of the radio and then start to play the so...

  • Casual Listener
  • Hi, I'm using Android version of the app, the problem is that when I try to play my songs randomly I only can play the last songs taht I add to my list but even If I try to play a radio it onle play ...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Storage option disappeared

On my android app, the storage option has disapdisapp in settings, so I can't choose to download music to the SD card anymore. I've tried uninstalling and reinstalling and clearing data. Nothing has worked. Any suggestions are appreciated.

  • Music Fan
  • On my android app, the storage option has disapdisapp in settings, so I can't choose to download music to the SD card anymore. I've tried uninstalling and reinstalling and clearing data. Nothing has ...
  • TheBrickSlayer
  • Roadie
  • 1688 Views
  • 1 replies
  • 0 likes
  • 1688 Views
  • 1 replies
  • 0 likes

Password change

I can't change my password. Everytime i try to change my password it says 2 times: this field shouldn't be blank. Maybe some feedback from Spotify?

  • Newbie
  • I can't change my password. Everytime i try to change my password it says 2 times: this field shouldn't be blank. Maybe some feedback from Spotify? 
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes