Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
In the new version of the Android app it is not possible anymore to automatically save a new album as a playlist. In the previous version, the artist and album title were automatically added and this worked perfectly. In the new version this is no lo...
In the new version of the Android app it is not possible anymore to automatically save a new album as a playlist. In the previous version, the artist and album title were automatically added and this...
Regular
620 Views
1 replies
2 likes
hi, i have an old ulimited account;in my pc it s all ok but if i want to ear spotify on my android phone (sony experia) result that i have a free account! What heppen?what i can do to use my pay ulimited account?
hi, i have an old ulimited account;in my pc it s all ok but if i want to ear spotify on my android phone (sony experia) result that i have a free account! What heppen?what i can do to use my pay ulim...
Composer
347 Views
1 replies
0 likes
i cant select spotify as my default music previder on google assistant settings on android phone:galaxy j7 2016android :7.1.0 so i cant ask google assistant to play music on spotify
i cant select spotify as my default music previder on google assistant settings on android phone:galaxy j7 2016 android :7.1.0 so i cant ask google assistant to play music on spoti...
Composer
656 Views
1 replies
0 likes
i recently bought spotify premium, and when i download my playlist the music don't play on offline mode, just online, i've already tried reinstall the app, check my storage, and follow what the spotify website says, but anything have worked.Could any...
i recently bought spotify premium, and when i download my playlist the music don't play on offline mode, just online, i've already tried reinstall the app, check my storage, and follow what the ...
Composer
414 Views
1 replies
0 likes
After the new UI Change, has anyone had the same problems? I am currently using the Android app. 1. Playlist Folders (how most of my music is organized) doesn't appear. It's just a list of each individual playlist. (Really, Spotify?)2. No access to a...
After the new UI Change, has anyone had the same problems? I am currently using the Android app. 1. Playlist Folders (how most of my music is organized) doesn't appear. It's just a list of e...
Composer
1971 Views
4 replies
1 likes
Spotify on new galaxy s6 phone I had premium on my old phone lost my library.How do I get it back? New phone shows free. How do I login on the phone to my premium?
Spotify on new galaxy s6 phone I had premium on my old phone lost my library. How do I get it back? New phone shows free. How do I login on the phone to my premium?
Composer
348 Views
1 replies
0 likes
Hello, I was wondering if anyone could tell me why spotify completely destroys my battery life? I own a 4g Evo phone and even on a full charge. Once I open spotify, I am lucky to get hour and a half of playing time using offline mode exclusively befo...
Hello, I was wondering if anyone could tell me why spotify completely destroys my battery life? I own a 4g Evo phone and even on a full charge. Once I open spotify, I am lucky to get hour an...
Newbie
997 Views
1 replies
1 likes
Eu uso o cartão SD para armazenar as músicas baixadas, mas toda vez que eu preciso retirar o cartão e colocar de novo, acontece uma coisa muito chata: todas as músicas baixadas simplesmente desaparacem do cartão SD e eu preciso baixar tudo de novo, e...
Eu uso o cartão SD para armazenar as músicas baixadas, mas toda vez que eu preciso retirar o cartão e colocar de novo, acontece uma coisa muito chata: todas as músicas baixadas simplesmente desaparac...
Newbie
12875 Views
13 replies
13 likes
This is so annoying. Just started. Why?
This is so annoying. Just started. Why?
1876 Views
0 replies
7 likes
Hello The app has changed recently and I'd like to ask why.I organise my music via playlistsUp until this week i could click on an album, click save to play list the click new.This used to default to the artist/albumThis has been removed and now the ...
Hello The app has changed recently and I'd like to ask why. I organise my music via playlists Up until this week i could click on an album, click save to play list the click new. This use...
Casual Listener
2878 Views
6 replies
4 likes
Recently acquired a Topping NX2s. When connected to my phone, a Samsung Note 4, the audio plays but with frequent popping and crackling sounds every 5-7s.The frequency of the popping increases when the screen is turned off, so I'm suspecting its some...
Recently acquired a Topping NX2s. When connected to my phone, a Samsung Note 4, the audio plays but with frequent popping and crackling sounds every 5-7s. The frequency of the popping ...
905 Views
0 replies
1 likes
Like the default Music player that comes with your phone, it showed the album's cover art on the left side, but why does the premium version dont have this feature and need to press the triple dot button to see the album cover? Its **bleep** that i c...
Like the default Music player that comes with your phone, it showed the album's cover art on the left side, but why does the premium version dont have this feature and need to press the triple dot bu...
337 Views
0 replies
0 likes
Just switched to Google Pixel from iPhone. The volume on the Spotify app for Android is noticeably limited as the volume for Play Music is much higher. The volume noticeably drops after less than a second of playing. I have tried reinstalling the Spo...
Just switched to Google Pixel from iPhone. The volume on the Spotify app for Android is noticeably limited as the volume for Play Music is much higher. The volume noticeably drops after less than a s...
Newbie
4751 Views
4 replies
0 likes
When I'm in landscape mode and I follow "Discover Weekly" playlist each time I select "Playlists" from the library the "Discover Weekly" is automatically selected, therefore I'm unable to play any of my other playlists, except the first one. The issu...
When I'm in landscape mode and I follow "Discover Weekly" playlist each time I select "Playlists" from the library the "Discover Weekly" is automatically selected, therefore I'm unable...
282 Views
0 replies
0 likes
Recently my mobile app has had an issue when I skip to the next song. At the beginning of each song it plays a second, cuts out a second, then plays as normal. Each song does this. I have a premium account and am using a One Plus One. I first cleared...
Recently my mobile app has had an issue when I skip to the next song. At the beginning of each song it plays a second, cuts out a second, then plays as normal. Each song does this. I have a premium a...
Newbie
1673 Views
4 replies
7 likes
Spotify switches off automatically very often. I have a Samsung S8....Do nno know why. The phone is new. The problem appeared two weeks ago.
Spotify switches off automatically very often. I have a Samsung S8.... Do nno know why. The phone is new. The problem appeared two weeks ago.
483 Views
0 replies
0 likes
When I start opening the spotify app, there is just a black Display with the unavailable buttons "start, browse, search.." but it won't start and doesn't react. I deinstalled the app many times but that doesn't help anything. Please help me.
When I start opening the spotify app, there is just a black Display with the unavailable buttons "start, browse, search.." but it won't start and doesn't react. I deinstalled the app many times ...
584 Views
0 replies
2 likes
Is there a setting that causes your playlist to automatically start from the beginning after the next song that I don't know about? I have one playlist that does this, if it's in shuffle mode or just standard mode the next song is always the first so...
Is there a setting that causes your playlist to automatically start from the beginning after the next song that I don't know about? I have one playlist that does this, if it's in shuffle mode or just...
Newbie
373 Views
1 replies
0 likes
Hey there Spotify-Community! I actually need some help and I will appreciate if somebody responds to my question. (Sorry for bad english by the way - I am german :/) My Issue: I have like 50 local files (songs obviously) on my computer and would like...
Hey there Spotify-Community! I actually need some help and I will appreciate if somebody responds to my question. 😉 (Sorry for bad english by the way - I am german :/) My Issue: I...
Newbie
528 Views
2 replies
0 likes
Since the new Android update I cannot play on shuffle mode, this is annoying, has anyone experienced? Please let me know what can be done!
Since the new Android update I cannot play on shuffle mode, this is annoying, has anyone experienced? Please let me know what can be done!
266 Views
0 replies
0 likes
