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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Keanbro

Newbie

399775 Views

548 replies

35 likes

Account
Free
  • 399775 Views
  • 548 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8586 Views

0 replies

7 likes

  • 8586 Views
  • 0 replies
  • 7 likes

Spotify no longer playing through ford sync

My spotify updated two days ago and now it will no longer play through Ford sync on my car. I've uninstalled and reinstalled it but still won't work.

Casual Listener

My spotify updated two days ago and now it will no longer play through Ford sync on my car. I've uninstalled and reinstalled it but still won't work. 

Pablo2102

Regular

7250 Views

7 replies

0 likes

  • 7250 Views
  • 7 replies
  • 0 likes

Solved!! Spotify car app doesn't work anymore

Since the last update of the spotify app on my Samsung Galaxy S7 (8.4.38.621 arm V7) the app didn't appear anymore on my Ford Fiesta 2017. The bluetooth connection works fine with other apps. Only Spotify doesn't show up. I've already tried to uninst...

Casual Listener

Since the last update of the spotify app on my Samsung Galaxy S7 (8.4.38.621 arm V7) the app didn't appear anymore on my Ford Fiesta 2017.   The bluetooth connection works fine with other apps...

Pablo2102

Regular

4591 Views

8 replies

1 likes

Android
Car player
Ford
Update
  • 4591 Views
  • 8 replies
  • 1 likes

not connecting to Sonos - again... sigh...

Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the mess; I am switching to Deezer if problem is not s...

Casual Listener

Once again Spotify is not connecting to my Sonos. (Sonos can connect to Spotify, just like last time this happened) This time round I am not going to be as patient as last time for Spotify to fix the...

536 Views

0 replies

0 likes

Android
connected devices
  • 536 Views
  • 0 replies
  • 0 likes

Annoying & frustating problems with the Spotify app

Dear people, I am encountering some heavily annoying and frustating problems with my installation of Spotify on my Galaxy S8 G950F. Every morning when I wake up it tells me the message that I have more than 3 offline devices and that all my downloads...

Casual Listener

Dear people,   I am encountering some heavily annoying and frustating problems with my installation of Spotify on my Galaxy S8 G950F.   Every morning when I wake up it tells me the mess...

jeroendv9

Casual Listener

1429 Views

2 replies

0 likes

  • 1429 Views
  • 2 replies
  • 0 likes

Solved!! I lost all my saved songs!!!! Help!!!

I just lost all my saved songs. What can I do????? I opened the app and suddenly no more saved songs

Casual Listener

I just lost all my saved songs. What can I do????? I opened the app and suddenly no more saved songs  

Luismorals9

Casual Listener

1373 Views

2 replies

0 likes

  • 1373 Views
  • 2 replies
  • 0 likes

Music is choppy when screen is black

Android Nougat, latest version of SpotifySamsung Galaxy S6On home wifi network, if my screen goes black, Spotify will stutter/be choppy/what have you. There is no "wi-fi optimization" thing in the Settings menu anywhere, so that fix won't work. Doesn...

Casual Listener

Android Nougat, latest version of Spotify Samsung Galaxy S6 On home wifi network, if my screen goes black, Spotify will stutter/be choppy/what have you. There is no "wi-fi optimization" thing in th...

daimerv83

Newbie

5014 Views

4 replies

0 likes

Android
Choppy
nougat
playback
screen
  • 5014 Views
  • 4 replies
  • 0 likes

Solved!! shuffle won't stop on android

Hello, I'm running an android phone with spotify and the other day all my music playlists just started shuffling instead of playing in order as I have them on the desktop app. I have the premium service so I cannot find a setting to turn off the shuf...

Casual Listener

Hello, I'm running an android phone with spotify and the other day all my music playlists just started shuffling instead of playing in order as I have them on the desktop app. I have the premium se...

Madison_willie

Newbie

121848 Views

19 replies

5 likes

  • 121848 Views
  • 19 replies
  • 5 likes

Superuser Contribution Spotify doesn't recognize offline download

Hi,The space on my device was running out so I tried to transfer the offline downloads on my SD card.The process succeeded but now all my downloads are not available to listen to it offline mode and if I try to download the songs once again the data ...

Casual Listener

Hi, The space on my device was running out so I tried to transfer the offline downloads on my SD card. The process succeeded but now all my downloads are not available to listen to it offline mode ...

CryticalAce

Spotify Star

1863 Views

5 replies

0 likes

  • 1863 Views
  • 5 replies
  • 0 likes

Bose QC20 buttons not working

I have a new Pixel 2 with Bose QC20 earphones. The volume buttons and the button in the middle for pause/resume works fine. But "advanced" things like double clicking for skipping a track or going to the previous track do not work. Is there a solutio...

Newbie

I have a new Pixel 2 with Bose QC20 earphones. The volume buttons and the button in the middle for pause/resume works fine. But "advanced" things like double clicking for skipping a track or going to...

898 Views

0 replies

0 likes

  • 898 Views
  • 0 replies
  • 0 likes

Shuffle no longer all that random

With the recent update, on my Samsung Galaxy S3 (Android version 4.3), when I shuffle a playlist, the songs now follow a similar pseudorandom pattern. I hear much of what's in the beginning of my lists, and rarely do I hear 2/3 of my lists anymore (u...

Casual Listener

With the recent update, on my Samsung Galaxy S3 (Android version 4.3), when I shuffle a playlist, the songs now follow a similar pseudorandom pattern. I hear much of what's in the beginning of m...

caszriel

Composer

1579 Views

5 replies

2 likes

  • 1579 Views
  • 5 replies
  • 2 likes

Solved!! Forward Button Stops

Spotify limits the number of times to forward how many songs before it grays out the forward button? I'm in my Library of music I purchased and I uploaded to the app in my "My Library", so what's the problem? I'm using the Spotify app on my phone btw...

Visitor

Spotify limits the number of times to forward how many songs before it grays out the forward button?  I'm in my Library of music I purchased and I uploaded to the app in my "My Library", so what...

caszriel

Composer

1940 Views

4 replies

0 likes

  • 1940 Views
  • 4 replies
  • 0 likes

Music stops alone

I hace spotify premium and pay 9.90eur to have the possibilty to listen the music. However the android app stops alone...it's very frustrated as I am working and I hate working without music.I changed my password to avoid the problem but it's not.......

Newbie

I hace spotify premium and pay 9.90eur to have the possibilty to listen the music.  However the android app stops alone...it's very frustrated as I am working and I hate working without music. ...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Spotify android app is S***

This is the worst app I have on my tabletglitchy playback, controls in stupid places, confusing interface, queued tracks not working properly and now Spotify connect not workingThe app is unreliable and buggy and has been for agesI can't believe I'm ...

Visitor

This is the worst app I have on my tablet glitchy playback, controls in stupid places, confusing interface, queued tracks not working properly and now Spotify connect not working The app is un...

TheBrickSlayer

Roadie

543 Views

1 replies

1 likes

  • 543 Views
  • 1 replies
  • 1 likes

Won't stop playing music when bluetooth devide disconnected

Hello, I use Spotify (premium) on my Android phone to stream music in my car, using bluetooth.What happens is when I turn the car off, usually Spotify goes to pause, but now it resumes the music on my cell phones speakers instead. Also when I get a c...

Newbie

Hello,    I use Spotify (premium) on my Android phone to stream music in my car, using bluetooth. What happens is when I turn the car off, usually Spotify goes to pause, but now it resum...

Chrisfh

Newbie

2310 Views

1 replies

12 likes

  • 2310 Views
  • 1 replies
  • 12 likes

Android TV App

When scrolling through albums or playlists, if you select an album to play a track, when you hit back it takes you all the way back to the beginning of the list instead of the album or playlist you selected - very annoying, please gix. Thanks.

Newbie

When scrolling through albums or playlists, if you select an album to play a track,  when you hit back it takes you all the way back to the beginning of the list instead of the album or playlist...

403 Views

0 replies

0 likes

  • 403 Views
  • 0 replies
  • 0 likes

Downloadable Device Limit?

Ahoy Spotifriends! Yesterday, as I opened my app to listen to a playlist, I got a pop-up saying I reached my 3 device download limit, and subsequently had all of my downloads removed from my phone! It's not a huge deal, because I spend most of the da...

Casual Listener

Ahoy Spotifriends! Yesterday, as I opened my app to listen to a playlist, I got a pop-up saying I reached my 3 device download limit, and subsequently had all of my downloads removed from my phone! I...

phan_times

Community Legend

834 Views

1 replies

0 likes

  • 834 Views
  • 1 replies
  • 0 likes

im not getting my premium in mobile

Hello, as you can see in this print https://imgur.com/a/iwYKOi have premium until 06/03/2018 but since today i am not able to listen music offline.someone can help me pls? Thanks for the attention.

Newbie

Hello, as you can see in this print https://imgur.com/a/iwYKO i have premium until 06/03/2018 but since today i am not able to listen music offline. someone can help me pls?   Thanks fo...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

Superuser Contribution Error en la descarga

Cada vez que descargo la música aparece ese mensaje y ya cerré sesión en todos los dispositivos

Newbie

Cada vez que descargo la música aparece ese mensaje y ya cerré sesión en todos los dispositivos

Afranco25

Newbie

2574 Views

2 replies

0 likes

  • 2574 Views
  • 2 replies
  • 0 likes

New phone

So i bought a new phone and i downloaded spotify but it won't recognize that i have a premium account and such. I can't play offline mode and change the quality of my music when I download.

Newbie

So i bought a new phone and i downloaded spotify but it won't recognize that i have a premium account and such. I can't play offline mode and change the quality of my music when I download.

jsannn

Community Legend

1026 Views

1 replies

0 likes

  • 1026 Views
  • 1 replies
  • 0 likes

Bug in Playlists view in landscape orientation

Steps to reproduce:- Device in landscape orientation- Click: Your Library -> Playlists Expected result:- Playlists view opens and all playlists are selectable Actual result:- Playlists view opens and Discover Weekly (the topmost playlist) gets select...

Regular

Steps to reproduce: - Device in landscape orientation - Click: Your Library -> Playlists   Expected result: - Playlists view opens and all playlists are selectable   Actual result...

songassistant

Composer

1225 Views

6 replies

1 likes

  • 1225 Views
  • 6 replies
  • 1 likes