Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70006 Views
  • 69 replies
  • 26 likes
  • 70006 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29334 Views
  • 5 replies
  • 0 likes
  • 29334 Views
  • 5 replies
  • 0 likes

Solved!! Where to find my music download

Where can I get my music that I have downloaded

  • Newbie
  • Where can I get my music that I have downloaded
  • Joe
  • Community Legend
  • 671 Views
  • 1 replies
  • 0 likes
  • 671 Views
  • 1 replies
  • 0 likes

Save Spotify to internal SD Card

Hello! Is there a way to save Spotify to an internal formatted SD card? The feature in the Spotify options only allows you to save it to an external formatted SD card. Unfortunately, that is pretty useless and I explain why: External formatted SD car...

  • Regular
  • Hello!   Is there a way to save Spotify to an internal formatted SD card? The feature in the Spotify options only allows you to save it to an external formatted SD card. Unfortunately, that is...
  • Olilili
  • Newbie
  • 5789 Views
  • 10 replies
  • 7 likes
  • 5789 Views
  • 10 replies
  • 7 likes

Voice control on Android

Ride a motorcycle and would like to be able to change songs etc by voice control over bluetooth. Spotify will start playing a track of my choice when I start up, but if I request a new track "play xxx by xxx in Spotify" I get the Android voice acknow...

  • Casual Listener
  • Ride a motorcycle and would like to be able to change songs etc by voice control over bluetooth. Spotify will start playing a track of my choice when I start up, but if I request a new trac...
  • c3k
  • Casual Listener
  • 34382 Views
  • 29 replies
  • 39 likes
  • Android
    control
    voice
  • 34382 Views
  • 29 replies
  • 39 likes

faulty playback

Halo,I use spotify regular. At first, sry for my bad english. From this monday is the playlist faulty. For exampel,(i use normaly the song-playlist)-i play a song and can not fast forward -after 5 songs the music just stop-i dont see the playback tim...

  • Newbie
  • Halo, I use spotify regular. At first, sry for my bad english. From this monday is the playlist faulty. For exampel, (i use normaly the song-playlist) -i play a song and can not fast forward ...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Title do not refresh when playing next song

Probably since the last update of Spotify the song title doesn't switch to the next song when playing on my smartphone. This does happen in the display on the bottom of the screen, with the player full screen and even in Waze. The next songs are bein...

  • Newbie
  • Probably since the last update of Spotify the song title doesn't switch to the next song when playing on my smartphone. This does happen in the display on the bottom of the screen, with the player fu...
  • 536 Views
  • 0 replies
  • 0 likes
  • Android
    refresh
    view
  • 536 Views
  • 0 replies
  • 0 likes

Albums not saving

Recently albums I have saved stay for up to 10 minutes and then disappear from my music. I have also had it when I press the 'save' button and then does not change to 'saved' it just flashes green and then returns to normal. I have not yet tried to s...

  • Music Fan
  • Recently albums I have saved stay for up to 10 minutes and then disappear from my music. I have also had it when I press the 'save' button and then does not change to 'saved' it just flashes green an...
  • Thrakarht
  • Newbie
  • 11310 Views
  • 51 replies
  • 4 likes
  • 11310 Views
  • 51 replies
  • 4 likes

Issues while trying to play random songs

Hi, I'm using Android version of the app, the problem is that when I try to play my songs randomly I only can play the last songs taht I add to my list but even If I try to play a radio it onle play one song of the radio and then start to play the so...

  • Casual Listener
  • Hi, I'm using Android version of the app, the problem is that when I try to play my songs randomly I only can play the last songs taht I add to my list but even If I try to play a radio it onle play ...
  • 343 Views
  • 0 replies
  • 0 likes
  • 343 Views
  • 0 replies
  • 0 likes

Storage option disappeared

On my android app, the storage option has disapdisapp in settings, so I can't choose to download music to the SD card anymore. I've tried uninstalling and reinstalling and clearing data. Nothing has worked. Any suggestions are appreciated.

  • Music Fan
  • On my android app, the storage option has disapdisapp in settings, so I can't choose to download music to the SD card anymore. I've tried uninstalling and reinstalling and clearing data. Nothing has ...
  • TheBrickSlayer
  • Roadie
  • 1671 Views
  • 1 replies
  • 0 likes
  • 1671 Views
  • 1 replies
  • 0 likes

Password change

I can't change my password. Everytime i try to change my password it says 2 times: this field shouldn't be blank. Maybe some feedback from Spotify?

  • Newbie
  • I can't change my password. Everytime i try to change my password it says 2 times: this field shouldn't be blank. Maybe some feedback from Spotify? 
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

App para quando entro em redes socias

Porque o app para de tocarQuando entro nas redes sociais?

  • Newbie
  • Porque o app para de tocar Quando entro nas redes sociais?
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes

Error- process.com.android.vending is not responding

Hello world,If anyone out there can help me with this I would appreciate it.I have had Spotify on this tablet since day one,had to reset device and now I can not reinstall spotify on this tablet.Tablet is older version,but has always worked.I did uni...

  • Casual Listener
  • Hello world, If anyone out there can help me with this I would appreciate it. I have had Spotify on this tablet since day one,had to reset device and now I can not reinstall spotify on this tablet....
  • Ronniegirl38
  • Casual Listener
  • 833 Views
  • 2 replies
  • 0 likes
  • Android
    not responding
    Version 4.0.4
  • 833 Views
  • 2 replies
  • 0 likes

Alternative Spotify Client for Android

do u know any music player that can connect to spotify?such as poweramp, jetaudio, playerpro...

  • Regular
  • do u know any music player that can connect to spotify? such as poweramp, jetaudio, playerpro...
  • Chuchuli
  • Regular
  • 7567 Views
  • 7 replies
  • 4 likes
  • 7567 Views
  • 7 replies
  • 4 likes

Solved!! Audio problem with Android 8 oreo

I am with the Moto X4 and the audio stutter in the first second of the songs. It only occurs with Spotfy. At the beginning of the songs or when I advance their track. I already cleaned cache, data, reinstalled and nothing solve the problem.Has anyone...

  • Casual Listener
  • I am with the Moto X4 and the audio stutter in the first second of the songs. It only occurs with Spotfy. At the beginning of the songs or when I advance their track. I already cleaned cache, data, r...
  • Hdiasbrito
  • Casual Listener
  • 2930 Views
  • 2 replies
  • 1 likes
  • 2930 Views
  • 2 replies
  • 1 likes

[Android] Storage location continues to change after each update

I've been experiencing that the Spotify premium app on my S7 loses where I set my storage location after each and every update of the app. This has been going on for several months now. I noticed only one other recent thread and the status update was...

  • Newbie
  • I've been experiencing that the Spotify premium app on my S7 loses where I set my storage location after each and every update of the app. This has been going on for several months now. I noticed onl...
  • Diegopuma7
  • Newbie
  • 556 Views
  • 1 replies
  • 0 likes
  • Android
    S7
    storage
  • 556 Views
  • 1 replies
  • 0 likes

Mi memoria SD no borra los residuos de Spotify

Hola mi acabo de comprar una memoria SD nueva de 64Gb, al momento que inicie la descargade mis canciones no se descargaban completas y se reiniciaba la descarga retire mi memoria SD y con la memoria interna del telefono no pasa eso volvi a intentar y...

  • Newbie
  • Hola mi acabo de comprar una memoria SD nueva de 64Gb, al momento que inicie la descargade mis canciones no se descargaban completas y se reiniciaba la descarga retire mi memoria SD y con la memoria ...
  • JulioCarpio4
  • Casual Listener
  • 1517 Views
  • 1 replies
  • 5 likes
  • 1517 Views
  • 1 replies
  • 5 likes

Albums and songs not working

Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album. Device: Redmi Note 3Spotify Version: 8.4.39.673

  • Casual Listener
  • Whenever I try to click on an album or a song, it shows "Sorry. Something went wrong.". I can listen to songs on shuffle or as playlist but can't listen to a specific song or album.   Device: ...
  • 572 Views
  • 0 replies
  • 0 likes
  • Albums
    MIUI
    Xiaomi
  • 572 Views
  • 0 replies
  • 0 likes

Solved!! Spotify randomly pauses the music.

Hi, I've been using Spotify on my Samsung Galaxy Nexus for a long time, but I've always had an issuse with Spotify randomly pauses the music, and I have to restart the song. This has been a problem since Android 4.0.2 up to 4.1.1 Jelly bean. Is this ...

  • Regular
  • Hi,   I've been using Spotify on my Samsung Galaxy Nexus for a long time, but I've always had an issuse with Spotify randomly pauses the music, and I have to restart the song. This has bee...
  • zerokitsune
  • Casual Listener
  • 66544 Views
  • 59 replies
  • 8 likes
  • 66544 Views
  • 59 replies
  • 8 likes

Greyed out songs on Android but not on pc

Hey.I have a weird problem. I have a premium Spotify account, I already have music on my pc and my android.But on my phone, all the songs I already have are greyed out and I can't play them while on my pc, some not spotify downloaded songs are (somet...

  • Regular
  • Hey. I have a weird problem. I have a premium Spotify account, I already have music on my pc and my android. But on my phone, all the songs I already have are greyed out and I can't play them while...
  • Pinstripe
  • Regular
  • 2201 Views
  • 5 replies
  • 0 likes
  • 2201 Views
  • 5 replies
  • 0 likes

Issues with Spotify

I have Spotify premium for quite time by now and in that time I've encountered several issues here's a list:- randomly pauses the song or audio just disappear.- randomly deletes my music, all of it, and I need to download it again. Every time that ha...

  • Newbie
  • I have Spotify premium for quite time by now and in that time I've encountered several issues here's a list: - randomly pauses the song or audio just disappear. - randomly deletes my music, all of ...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Superuser Contribution Matching spotify with shazam.

I can't match spotify with shazam,. I don't have the option in shzam, it is update and yes i'm a premium user of spotify. Please help

  • Newbie
  • I can't match spotify with shazam,. I don't have the option in shzam, it is update and yes i'm a premium user of spotify. Please help
  • LGT
  • Regular
  • 8455 Views
  • 9 replies
  • 8 likes
  • 8455 Views
  • 9 replies
  • 8 likes