Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I just downloaded spotify on my ps4, i signed in with the same email as in my phone but different password and at first it was connected, then i bought the premium subscription on the ps4 with the same account. My ps4 got the premium but my phone doe...
I just downloaded spotify on my ps4, i signed in with the same email as in my phone but different password and at first it was connected, then i bought the premium subscription on the ps4 with the sa...
Community Legend
600 Views
2 replies
0 likes
Hola companeros soy nuevo en el aqui y no si a alguien mas le haya pasado . Mi problema es al intentar borrar los datos de spotify tanto como el cache y directo de la carpeta, no me permite hacerlo mi memoria es de 8 gb y spotify sobreescribe como si...
Hola companeros soy nuevo en el aqui y no si a alguien mas le haya pasado . Mi problema es al intentar borrar los datos de spotify tanto como el cache y directo de la carpeta, no me permite ...
1042 Views
0 replies
0 likes
I just upgraded to premium and after it not working checked details and it's upgraded my linked facebook account even though I don't use it! I have a spotify account I use instead and I don't know how to get my premium on it. Please help
I just upgraded to premium and after it not working checked details and it's upgraded my linked facebook account even though I don't use it! I have a spotify account I use instead and I don't know ho...
Community Legend
323 Views
1 replies
0 likes
I've had this problem for a while now, when I play any music on the Spotify app and leave it to go on Reddit,Kik etc, the music just randomly stops as if the app closed down or something. How do you solve this?
I've had this problem for a while now, when I play any music on the Spotify app and leave it to go on Reddit,Kik etc, the music just randomly stops as if the app closed down or something. How do you ...
429 Views
0 replies
0 likes
Foolishly just upgraded Android to 8.4.32.623 armV7.Now Chromecast Audio wont connect. When I try I hear the connect notification bleep, but spotify just keeps hanging on "connecting" till it times out and just goes back to "devices available". Any f...
Foolishly just upgraded Android to 8.4.32.623 armV7. Now Chromecast Audio wont connect. When I try I hear the connect notification bleep, but spotify just keeps hanging on "connecting" till it time...
Casual Listener
1843 Views
9 replies
0 likes
My phone won't let me sign in to my account when I try to sign into it in my phone. When I try to sign in It says "You are currently set to offline; Please go online to connect to Spotify" I havent had my account offline for longer than 5-6 days. Can...
My phone won't let me sign in to my account when I try to sign into it in my phone. When I try to sign in It says "You are currently set to offline; Please go online to connect to Spotify" I havent h...
Community Legend
837 Views
3 replies
0 likes
My downloads just vanished after I closed the Spotify APP.I didn't logged out from the app.I closed, then opened again, and the login was requested, after loggin in my downloaded musics just disapeared, and it happened twice. Is this some bug of the ...
My downloads just vanished after I closed the Spotify APP. I didn't logged out from the app. I closed, then opened again, and the login was requested, after loggin in my downloaded musics just disa...
237 Views
0 replies
0 likes
Hey! I've had Spotify premium for about 1.6 month now ' but I'm experiencing this weird bug that doesn't let me select any more music and only goes away when I restart the app on my galaxy s8plus. This kills the music however and is especially bad wh...
Hey! I've had Spotify premium for about 1.6 month now ' but I'm experiencing this weird bug that doesn't let me select any more music and only goes away when I restart the app on my galaxy s8plus. &n...
362 Views
0 replies
0 likes
If I want to post from spotify app to facebook (app) on android I always get the message:the facebook account you want to connect is already connected to another Spotify account. What can I do? I tried to delete the spotify connection on facebook (ap...
If I want to post from spotify app to facebook (app) on android I always get the message: the facebook account you want to connect is already connected to another Spotify account. What can I do? I t...
459 Views
0 replies
0 likes
Is there a way to see only the songs, albums and playlist that you can listen to offline?I had a huge issue with my memory on the phone so i un-saved all my music - or so i thought. Later i find out that Spotify still takes up 7GB of data in my phone...
Is there a way to see only the songs, albums and playlist that you can listen to offline? I had a huge issue with my memory on the phone so i un-saved all my music - or so i thought. Later i find ou...
489 Views
0 replies
0 likes
This is a problem with my girlfriend's Android app. First off, she can't stream Taylor Swift's songs and the downloads were removed, then I asked her to log out and log in again hoping it would solve the problem but it just removed the downloads of A...
This is a problem with my girlfriend's Android app. First off, she can't stream Taylor Swift's songs and the downloads were removed, then I asked her to log out and log in again hoping it would solve...
637 Views
0 replies
0 likes
I currently use Deezer as I had an offer from my mobile service provider to get 50% off my membership but I'm tempted to change to using Spotify. What are the benefits of using Spotify over Deezer?
I currently use Deezer as I had an offer from my mobile service provider to get 50% off my membership but I'm tempted to change to using Spotify. What are the benefits of using Spotify over Deezer?
465 Views
0 replies
0 likes
Hey guys i nust recently got a bluetooth compatible raido in my car and i want to use spotify over bluetooth. Only problem i have no clue how to activate bluetooth on the app. The main help page isntgood at all in explaining how to activate bluetooth...
Hey guys i nust recently got a bluetooth compatible raido in my car and i want to use spotify over bluetooth. Only problem i have no clue how to activate bluetooth on the app. The main help page isnt...
340 Views
0 replies
0 likes
On my previous account, I had the new UI on some playlists, now I don't have it at all. I'm on this new account for 3 weeks+ now. Also, I still don't have My Daily Mix Is there a way to show this new UI? Here's what I'm talking about: https://communi...
On my previous account, I had the new UI on some playlists, now I don't have it at all. I'm on this new account for 3 weeks+ now. Also, I still don't have My Daily Mix 😞 Is there a way to show this...
Not applicable
748 Views
2 replies
0 likes
I convinced my mother to get spotify for herself for xmas and showed her how great my one is and how it has great reccomendations. I installed it and apprently she already had an account, so we figured out the password and signed in. It then prompted...
I convinced my mother to get spotify for herself for xmas and showed her how great my one is and how it has great reccomendations. I installed it and apprently she already had an account, so we figur...
293 Views
0 replies
0 likes
This is a very complicated issue I've run into. Basically in a playlist I have imported from itunes on my desktop some songs are greyed out on Spotify on my andriod device, while others are greyed out on my desktop. All songs are still playable in th...
This is a very complicated issue I've run into. Basically in a playlist I have imported from itunes on my desktop some songs are greyed out on Spotify on my andriod device, while others are grey...
Community Legend
1332 Views
2 replies
0 likes
Ok so i recently got a 2018 civic and started using android autoplay. I like it so far but there is one huge huge annoying **bleep** problem with spotify... I might sound a little upset so sorry in advance.. ok... Literally its annoying as **bleep**....
Ok so i recently got a 2018 civic and started using android autoplay. I like it so far but there is one huge huge annoying **bleep** problem with spotify... I might sound a little upset so sorr...
647 Views
0 replies
0 likes
Hi, I'm using a Spotify Connect with my Yamaha YSP 2700. Latest App on Android and firmware on the Yamaha soundbar. Whenever I unlock the phone after leaving it playing for a few minutes, the music will stop. If you launch the app, it will show "Devi...
Hi, I'm using a Spotify Connect with my Yamaha YSP 2700. Latest App on Android and firmware on the Yamaha soundbar. Whenever I unlock the phone after leaving it playing for a f...
Newbie
1998 Views
10 replies
5 likes
The credit card field is placing numbers out of order in Android 8.0 with HTC U11. Probably because of the Auto spaces implementation.
The credit card field is placing numbers out of order in Android 8.0 with HTC U11. Probably because of the Auto spaces implementation.
361 Views
0 replies
0 likes
As you can see on the image these essential features are gone. Surely there must be way to shuffle or I will have to revert to an earlier version
As you can see on the image these essential features are gone. Surely there must be way to shuffle or I will have to revert to an earlier version
Casual Listener
3063 Views
4 replies
0 likes
