Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
HiI have a playlist of ~1000 songs that i cant get to shuffle properly on my android device. I have tried changing the sort by but no matter what i do i cannot get a random shuffle. For instance if it's sorted by title my play queue will show songs s...
Hi I have a playlist of ~1000 songs that i cant get to shuffle properly on my android device. I have tried changing the sort by but no matter what i do i cannot get a random shuffle. For instance if...
308 Views
0 replies
0 likes
hi! when i exit the app n enter other apps n then come back in again, there will be an advertisement that hangs so even if i click "more info" on the ad, the ad itself doesnt move but when i scroll up or down, the app moves accordingly but the ad sti...
hi! when i exit the app n enter other apps n then come back in again, there will be an advertisement that hangs so even if i click "more info" on the ad, the ad itself doesnt move but when i sc...
322 Views
0 replies
0 likes
So today, the formatting of spotify on my android was really weird. On the bottom, it only displays Home, Search, and Your Playlists. When playing music, you see the album cover of the artist and the bottom description says the song that are included...
So today, the formatting of spotify on my android was really weird. On the bottom, it only displays Home, Search, and Your Playlists. When playing music, you see the album cover of the artist and the...
590 Views
0 replies
2 likes
When I click video in curated play lists, it tries to open the video then just goes back to list without playing anything 1) Your device’s make, model, and operating system:Samsung S7 Edge SM-G935TAndroid v7. 02) The version of Spotify you’re using:V...
When I click video in curated play lists, it tries to open the video then just goes back to list without playing anything 1) Your device’s make, model, and operating system: Samsung S7 Edge&n...
563 Views
0 replies
0 likes
My phone is claiming there is no more space to download but there should be as I have 11gb free on an SD card. There doesn't seem to be an option to download tracks to SD anymore. Help!
My phone is claiming there is no more space to download but there should be as I have 11gb free on an SD card. There doesn't seem to be an option to download tracks to SD anymore. ...
346 Views
0 replies
0 likes
I recently downloaded some songs from youtube that weren't on spotify into an mp3 and imported them into my local files on spotify, on my laptop they play just fine. However, on my android mobile whenever I go to them they appear greyed out and I can...
I recently downloaded some songs from youtube that weren't on spotify into an mp3 and imported them into my local files on spotify, on my laptop they play just fine. However, on my android mobile whe...
Community Legend
626 Views
1 replies
0 likes
My bottom bar on my spotify app is missing my library , browse , radio
My bottom bar on my spotify app is missing my library , browse , radio
237 Views
0 replies
0 likes
Hello, Spotify. Sometimes I would like to quickly add songs to the playing queue when playing one of the daily mixes but the button for the complete queue (as described here) is not visible when playing from any of the daily mixes, only when playing ...
Hello, Spotify. Sometimes I would like to quickly add songs to the playing queue when playing one of the daily mixes but the button for the complete queue (as described here) is not visible ...
Newbie
1648 Views
4 replies
5 likes
Just got google home and pretty new to spotify and can't seem to get this to work. Works fine on everything else that has a built in chrome cast.
Just got google home and pretty new to spotify and can't seem to get this to work. Works fine on everything else that has a built in chrome cast.
691 Views
0 replies
0 likes
I recently picked up a Samsung Chromebook Pro and have been using Spotify from the Play Store with it. While it generally works just fine, I have noticed a couple oddities that would be nice to have addressed. 1. Unlike YouTube or Google Play Music, ...
I recently picked up a Samsung Chromebook Pro and have been using Spotify from the Play Store with it. While it generally works just fine, I have noticed a couple oddities that would be nice to have ...
469 Views
0 replies
0 likes
I noticed today that when I opened the app on my phone, that Spotify started a download. I have this option turned off yet the download commenced. I tried to restart the phone to no avail. I had to start an offline session to avoid downloading over c...
I noticed today that when I opened the app on my phone, that Spotify started a download. I have this option turned off yet the download commenced. I tried to restart the phone to no avail. I had to s...
646 Views
0 replies
0 likes
Would it be possible to add the sort by artist feature to your "Songs" library? This feature is already implemented for Playlists on the Android app, but the sort by feature has not been implemented for songs saved to your library. I'm forced to add ...
Would it be possible to add the sort by artist feature to your "Songs" library? This feature is already implemented for Playlists on the Android app, but the sort by feature has not been impleme...
494 Views
0 replies
2 likes
This happens between 1-3 per day and to "fix" the issue I need to close the app and re open it stopping my music? It happens when I go from the app to another app then reopen spotify and the playlist I was listening to merges with the home page well ...
This happens between 1-3 per day and to "fix" the issue I need to close the app and re open it stopping my music? It happens when I go from the app to another app then reopen spotify and the playlist...
410 Views
0 replies
0 likes
Hi,I was listening to spotify on mobile quite a lot, and in extreme quality, but suddently, last few days it consumed around 24GB of data. My mobile says its mostly in background.(mention that it did not happen the previos month with the same setting...
Hi, I was listening to spotify on mobile quite a lot, and in extreme quality, but suddently, last few days it consumed around 24GB of data. My mobile says its mostly in background.(mention that it...
Newbie
578 Views
2 replies
2 likes
Hi, I'm a new user coming from the google play music app and I've transferred all my playlists. I saw I can randomly listen to one specific playlist but I'd like sometimes to listen to all my musics whatever the playlist they belong to. Playlists hav...
Hi, I'm a new user coming from the google play music app and I've transferred all my playlists. I saw I can randomly listen to one specific playlist but I'd like sometimes to listen to all m...
416 Views
0 replies
0 likes
So I like to listen to music to fall asleep to, and I noticed when I lay down, turn Spotify on, put my headphones in, select my playlist, it plays maybe 4 songs maybe a couple more and it turns off. I have a cheap Android phone, ZTE lil ol prepaid st...
So I like to listen to music to fall asleep to, and I noticed when I lay down, turn Spotify on, put my headphones in, select my playlist, it plays maybe 4 songs maybe a couple more and it turns off. ...
462 Views
0 replies
0 likes
Hi, My wife and I share a spotify account. I very infrequently use spotify as I prefer audio books to music. However I do still occasionally listen to music, maybe once a month.So recently my phone has started popping up with the spotify music player...
Hi, My wife and I share a spotify account. I very infrequently use spotify as I prefer audio books to music. However I do still occasionally listen to music, maybe once a month. So recently...
341 Views
0 replies
0 likes
Hallo! ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie zur Tankstelle zu rennen & mir 10€ Paysafe zu holen. Ist dies...
Hallo! ich wuerde gerne Spotify Premium, 3 Monate fuer 0,99€ kaufen ueber das Handyguthaben (Mobilfunkanbieter) aber ich finde keine Option mehr dafuer... Ich habe auch kein Bock irgendwie z...
Casual Listener
776 Views
2 replies
1 likes
Everytime I load a game while spotify is playing it pauses then goes away then I load up spotify but then I have to load up the game again no idea how to fix
Everytime I load a game while spotify is playing it pauses then goes away then I load up spotify but then I have to load up the game again no idea how to fix
564 Views
0 replies
0 likes
I got a new SD card yesterday and I can't switch my content into it. I've tried deleting the cache but it just logs me out and when I log back in all of my downloads are still there.
I got a new SD card yesterday and I can't switch my content into it. I've tried deleting the cache but it just logs me out and when I log back in all of my downloads are still there.
422 Views
0 replies
0 likes
