Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
387823 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Sorry for my English i my'm Argentinian.The problem is the offline mode, I closed the session automatically while I was in offline mode, the problem is that I have the music downloaded and I would like to not have to download it again because I do no...
Sorry for my English i my'm Argentinian. The problem is the offline mode, I closed the session automatically while I was in offline mode, the problem is that I have the music downloaded and I would ...
Community Legend
735 Views
3 replies
0 likes
I'm spotify premium member for about 2 years. In my android device 1033 offline musics exist in my one of playlists. But Spotify keeps deleting my offline musics. I checked my subscription twice, there is no payment error. Its on automatic renew. Why...
I'm spotify premium member for about 2 years. In my android device 1033 offline musics exist in my one of playlists. But Spotify keeps deleting my offline musics. I checked my subscription twice, the...
Newbie
12412 Views
17 replies
2 likes
Hello there.How can I edit the order of playlists in the Playlists section of Spotify's Android app?
Hello there. How can I edit the order of playlists in the Playlists section of Spotify's Android app?
Music Fan
484 Views
1 replies
0 likes
Hi,I saved Pink Life by Pink Guy to my Library. It is the only song I have saved from that album, song #27 on the album.https://open.spotify.com/track/7rE9wYXPgLqZsXVxn2JhU9?si=892VJzGiReimpYllImPhPg At some point in the last couple of weeks, it was ...
Hi, I saved Pink Life by Pink Guy to my Library. It is the only song I have saved from that album, song #27 on the album. https://open.spotify.com/track/7rE9wYXPgLqZsXVxn2JhU9?si=892VJzGiReimpYllIm...
298 Views
0 replies
0 likes
The album art for Stillmatic - Nas does not show and when a song from stillmatic ends it pauses and won't play the next song automatically. Anyone have the same problem or know a solution?
The album art for Stillmatic - Nas does not show and when a song from stillmatic ends it pauses and won't play the next song automatically. Anyone have the same problem or know a solution?
Newbie
2282 Views
2 replies
0 likes
Hey, The problem, as stated by, literally, 100+ premium users on this forum is that the songs have been downloaded and saved on the phone, but one fine day, the phone won't read those downloaded files. It appears as though the songs haven't been down...
Hey, The problem, as stated by, literally, 100+ premium users on this forum is that the songs have been downloaded and saved on the phone, but one fine day, the phone won't read those d...
Music Fan
929 Views
1 replies
1 likes
Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiFi/ mobile data.... both ways don't work.
Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiF...
Casual Listener
548 Views
2 replies
0 likes
estimados tengo el problema que no encuentro como no descarga en la memoria externa sd en tablet android 4.2.2
estimados tengo el problema que no encuentro como no descarga en la memoria externa sd en tablet android 4.2.2
386 Views
0 replies
0 likes
I have a HUAWEY P8 LITE and a 16 GB de Card. When i save and download music works but if i download 5 songs at The same time and after put The offline Mode this songs dosnt play. Im crazy, i erase The cache, reinstall The app and try another sd but a...
I have a HUAWEY P8 LITE and a 16 GB de Card. When i save and download music works but if i download 5 songs at The same time and after put The offline Mode this songs dosnt play. Im crazy, i erase Th...
299 Views
0 replies
0 likes
Hi,I have a storage problem on my phone and only have 5gb to use for apps etc. So I use my 4gb micro sd card for extra space. But I can't put my downloaded content and songs in my sd-card. I've read this topic to do this>your library>settings>storage...
Hi, I have a storage problem on my phone and only have 5gb to use for apps etc. So I use my 4gb micro sd card for extra space. But I can't put my downloaded content and songs in my sd-card. I've rea...
530 Views
0 replies
0 likes
For the last few days I have not been able to download and play local files on my phone.I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung Galaxy S7) and it have been working until a few days ...
For the last few days I have not been able to download and play local files on my phone. I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung ...
Community Legend
543 Views
1 replies
0 likes
I have Spotify on my Computer and I can also use on my Ipad. However, although it is uploaded onto my Android phone (Motorola) although it looks like music is playing, there is no sound. However, the sound is coming out of my computer. How can I get ...
I have Spotify on my Computer and I can also use on my Ipad. However, although it is uploaded onto my Android phone (Motorola) although it looks like music is playing, there is no sound. ...
Community Legend
676 Views
1 replies
0 likes
Hello together,I am using spotify premium on my Samsung s6 and since I have Premium (again, therefore and in between there wasn't this problem), Spotify is lagging/stocking in it's playing (even in downloaded playlists) as soon as my screen ja on sta...
Hello together, I am using spotify premium on my Samsung s6 and since I have Premium (again, therefore and in between there wasn't this problem), Spotify is lagging/stocking in it's playing (even in...
Community Legend
521 Views
1 replies
0 likes
hello people ! today i was trying to login on my accout but i cant it says "we see you are in another country go to the site and tell us where you are " so i go to the website but it doenst appears where i can say wich country i am
hello people ! today i was trying to login on my accout but i cant it says "we see you are in another country go to the site and tell us where you are " so i go to the website but it doe...
Community Legend
559 Views
1 replies
0 likes
I recently got a new phone and it was a Samsung instead of Apple and I downloaded spotify but it deleed every download I've had since I've gotten premium and it won' let me save anything
I recently got a new phone and it was a Samsung instead of Apple and I downloaded spotify but it deleed every download I've had since I've gotten premium and it won' let me save anything
Community Legend
493 Views
1 replies
0 likes
Is there a way to download or for downloaded songs to remain after un-liking/un-saving album?I enjoy searching for what to listen through artists as well on desktop as on android, and having to save albums to download them really annoys me as saving ...
Is there a way to download or for downloaded songs to remain after un-liking/un-saving album? I enjoy searching for what to listen through artists as well on desktop as on android, and havin...
Community Legend
1182 Views
1 replies
0 likes
Ich kann die Lieder in meiner Playlist in meiner app nicht verschieben. Wenn man auf benutzerdefiniertes Sortieren klickt bleibt die Reihenfolge dieselbe wie bei kürzlich hinzugefügt und ich habe auch nicht die möglichkeit die Lieder zu verschieben
Ich kann die Lieder in meiner Playlist in meiner app nicht verschieben. Wenn man auf benutzerdefiniertes Sortieren klickt bleibt die Reihenfolge dieselbe wie bei kürzlich hinzugefügt und ich habe auc...
Casual Listener
76708 Views
8 replies
8 likes
My Spotify music keeps stopping 4 to 6 times every song. What is the problem? Please advice before I cancel. Pete.
My Spotify music keeps stopping 4 to 6 times every song. What is the problem? Please advice before I cancel. Pete.
Community Legend
1915 Views
5 replies
0 likes
Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem to let me use my steering wheel controls to change s...
Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem t...
359 Views
0 replies
0 likes
Dear costumer service,The offline songs are stored under com.spotify.music/files/...I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are shown.I'm a pro user, so why i have to download the songs e...
Dear costumer service, The offline songs are stored under com.spotify.music/files/... I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are ...
Newbie
8453 Views
2 replies
5 likes
