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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1017 Views
  • 0 replies
  • 4 likes

It wont play music unless you push the shuffle

My music won't play unless you push the shuffle button and it won't let me choose it.

  • Newbie
  • My music won't play unless you push the shuffle button and it won't let me choose it.
  • user-removed
  • Not applicable
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Cant turn autoplay off?

I have a free account and sometimes it's nice to have autoplay on so I can listen to new artists, but sometimes I just wanna listen to an album or playlist itself. I turned off autoplay but still found that I would get suggested music to the point wh...

  • Casual Listener
  • I have a free account and sometimes it's nice to have autoplay on so I can listen to new artists, but sometimes I just wanna listen to an album or playlist itself. I turned off autoplay but still fou...
  • 326 Views
  • 0 replies
  • 0 likes
  • 326 Views
  • 0 replies
  • 0 likes

Premium

My Spotify works perfectly up until I try to go premium. Ive never had a problem with the upgrade before but now when I go to the page to select the offers it doesn't fully load and shows like a 'chached' version of the page and says that I need Java...

  • Newbie
  • My Spotify works perfectly up until I try to go premium. Ive never had a problem with the upgrade before but now when I go to the page to select the offers it doesn't fully load and shows like a 'cha...
  • user-removed
  • Not applicable
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Spotify keeps stopping

My Spotify stops playing every time I open a different app. I used to be able to play Spotify while on other apps e.g Facebook, Internet browser. Please help me find a solution to this Not sure what caused this change. Thanks

  • Casual Listener
  • My Spotify stops playing every time I open a different app. I used to be able to play Spotify while on other apps e.g Facebook, Internet browser. Please help me find a solution to this  Not sur...
  • 428 Views
  • 0 replies
  • 0 likes
  • 428 Views
  • 0 replies
  • 0 likes

musicas saltando android 7.0

As musicas saltam nunca tocam ate ao fim o que faco? Samsung S7 edge

  • Newbie
  • As musicas saltam nunca tocam ate ao fim o que faco? Samsung S7 edge
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Google Maps Assistant

Hi, if I use google maps and say ,,ok google, play music by .'' it plays music with Play Music, if I start the Assistant manually with the homebutton and say ,,play music by .'' it plays music with spotify, how can I make google maps playing music wi...

  • Newbie
  • Hi, if I use google maps and say ,,ok google, play music by <bandname>.'' it plays music with Play Music, if I start the Assistant manually with the homebutton and say ,,play music by <bandn...
  • 919 Views
  • 0 replies
  • 3 likes
  • 919 Views
  • 0 replies
  • 3 likes

Make access to spotify beta more open

Like in topic. It would be nice to download beta release from Google play with auto update istead of downloading updates manually from apkmirror

  • Visitor
  • Like in topic. It would be nice to download beta release from Google play with auto update istead of downloading updates manually from apkmirror 🙂
  • 1583 Views
  • 0 replies
  • 7 likes
  • Enchantmnet
    Fix
  • 1583 Views
  • 0 replies
  • 7 likes

Spotify connect closes Spotify

Hello, When i use Spotify connect on my phone and the screen is swithed off, after some minutes Spotify is closed (there is no lock screen app anymore and no icon in the bar). The music on my Sonos plays normal and when i Start Spotify again, the cor...

  • Newbie
  • Hello,  When i use Spotify connect on my phone and the screen  is swithed off,  after some minutes Spotify is closed (there is no lock screen app anymore and no icon in the bar). The ...
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

Subscription won't play

I've been studying French playing "coffee break french" by radio lingua network with their podcasts and sice yesterday I can' access them. Under my subscription it's listed there but when I click on it in the opera browser i get a "sorry couldnt find...

  • Newbie
  • I've been studying French playing "coffee break french" by radio lingua network with their podcasts and sice yesterday I can' access them.  Under my subscription it's listed there but when I cli...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Mark podcasts as played

I'm new to android after having been stuck with the iPhone's terrible podcast player. So I download Spotify, subscribe to my favorite podcast, and have a list of over 200 podcasts (all of which I've heard). If I click on each one, my choices are Down...

  • Newbie
  • I'm new to android after having been stuck with the iPhone's terrible podcast player. So I download Spotify, subscribe to my favorite podcast, and have a list of over 200 podcasts (all of which I've ...
  • ankurb
  • Music Fan
  • 2920 Views
  • 2 replies
  • 42 likes
  • Podcasts
  • 2920 Views
  • 2 replies
  • 42 likes

Extremely high data usage

I've used Spotify premium since 2014 and never had a problem until yesterday. I may have listened to 3 albums yesterday when I got an alert from my service provider that I am dangerously close to exceeding my data usage max for the month. I took a lo...

  • Casual Listener
  • I've used Spotify premium since 2014 and never had a problem until yesterday. I may have listened to 3 albums yesterday when I got an alert from my service provider that I am dangerously close to exc...
  • 600 Views
  • 0 replies
  • 0 likes
  • 600 Views
  • 0 replies
  • 0 likes

Spotify doens't allow me to put offline music

Hi, I'm a premium user and lately Spotify doesn't seem to be able to download music. Everytime I try to download some tracks, a window pop up and says something that I would translate as "good library man! but you don't have enough space. You should ...

  • Newbie
  • Hi, I'm a premium user and lately Spotify doesn't seem to be able to download music. Everytime I try to download some tracks, a window pop up and says something that I would translate as "good librar...
  • 273 Views
  • 0 replies
  • 0 likes
  • 273 Views
  • 0 replies
  • 0 likes

Downloaded Songs take up full space on SD card and internal storage

This bug makes the App unusable.I am using a Samsung Galaxy S7 Edge with a 64GB SanDisk Micro-SD card. And I'm going mad because of this bug.I download ~1000 songs in Best Quality and it takes up about 8GB.But the songs take up that space on both my ...

  • Casual Listener
  • This bug makes the App unusable. I am using a Samsung Galaxy S7 Edge with a 64GB SanDisk Micro-SD card.   And I'm going mad because of this bug. I download ~1000 songs in Best Quality and it...
  • spadePerfect
  • Casual Listener
  • 1216 Views
  • 2 replies
  • 1 likes
  • 1216 Views
  • 2 replies
  • 1 likes

Spotify freezes Nexus 5

After running Spotify on my Nexus 5 (ver 6.0.1) for a while (maybe an hour or more) everything slows or completely freezes on my phone. This happens consistently and only with Spotify. So I need to restart my phone after using Spotify nearly every ti...

  • Roadie
  • After running Spotify on my Nexus 5 (ver 6.0.1) for a while (maybe an hour or more) everything slows or completely freezes on my phone. This happens consistently and only with Spotify. So I need...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't play my music

When I go to my song list it will not let me play an of my songs on my list it's only playing with shuffle only why? Also I don't believe it is cause of not being a premium customer because my daughter also has the free account it is letting her go t...

  • Casual Listener
  • When I go to my song list it will not let me play an of my songs on my list it's only playing with shuffle only why? Also I don't believe it is cause of not being a premium customer because my daught...
  • Chrysalove
  • Newbie
  • 820 Views
  • 6 replies
  • 0 likes
  • 820 Views
  • 6 replies
  • 0 likes

Songs deleted from my song library

Hi, All my saved songs have been deleted / wiped from my library. Is there a way to restore it? Very frustrating as its deleted all my songs which ive been saving for the last few years. I've been using it on an android phone. Thanks for any help or ...

  • Newbie
  • Hi,    All my saved songs have been deleted / wiped from my library. Is there a way to restore it? Very frustrating as its deleted all my songs which ive been saving for the last few year...
  • 309 Views
  • 0 replies
  • 0 likes
  • 309 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Mobile (Android) Last.fm Error - Mobile APP won't scrobble

My last.fm scrobbling used to work just fine on my phone until about a month ago. Now it won't scrobble anything and everytime I go in to put my username and password it gives me a notification that says "Last.fm Error - wrong username or password". ...

  • Casual Listener
  • My last.fm scrobbling used to work just fine on my phone until about a month ago. Now it won't scrobble anything and everytime I go in to put my username and password it gives me a notification that ...
  • Summer7
  • Newbie
  • 21273 Views
  • 24 replies
  • 0 likes
  • 21273 Views
  • 24 replies
  • 0 likes

Songs saved on sd card disconnected and lost

I have an SD card which I download all of my spotify playlists to so I can listen offline, but my SD card recently disconnected, resulting in all of my songs no longer being available offline. They still seem to be on the SD card though as the space ...

  • Casual Listener
  • I have an SD card which I download all of my spotify playlists to so I can listen offline, but my SD card recently disconnected, resulting in all of my songs no longer being available offline. They s...
  • Kauo
  • Casual Listener
  • 2663 Views
  • 10 replies
  • 3 likes
  • 2663 Views
  • 10 replies
  • 3 likes

p

hey i have a problem.. while i listen a song for example perfect.Ed start another song that i didn’t chose..why? thank

  • Newbie
  • hey i have a problem.. while i listen a song for example perfect.Ed start another song that i didn’t chose..why? thank 
  • 531 Views
  • 0 replies
  • 0 likes
  • 531 Views
  • 0 replies
  • 0 likes

Solved!! Syncing error - "no space left on device"

I recently did a reset on my phone and now have Spotify syncing to my SD card. Music has been syncing correctly but after a while (such as when I tried to sync another playlist today) I get the following error. "Syncing error Offline syncing has stop...

  • Music Fan
  • I recently did a reset on my phone and now have Spotify syncing to my SD card. Music has been syncing correctly but after a while (such as when I tried to sync another playlist today) I get the ...
  • Barquero_92
  • Newbie
  • 119422 Views
  • 54 replies
  • 1 likes
  • 119422 Views
  • 54 replies
  • 1 likes