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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 41892 Views
  • 65 replies
  • 25 likes
  • 41892 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877696 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877696 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26296 Views
  • 4 replies
  • 0 likes
  • 26296 Views
  • 4 replies
  • 0 likes

setting default music provider on google home

Hi, Google home is linked to spotify correctly, but when accessing the screen where one would expect the ability to change the default music provider, the option doesn't show. Anyone knowing what the reason is ? Francis

  • Casual Listener
  • Hi,     Google home is linked to spotify correctly, but when accessing the screen where one would expect the ability to change the default music provider, the option doesn't show. &nbsp...
  • Joe
  • Community Legend
  • 1046 Views
  • 1 replies
  • 0 likes
  • 1046 Views
  • 1 replies
  • 0 likes

Solved!! Android play queue

HI, I have an android phone and Spotify premium.In the last week or so the queue button has disappeared. Usually the button to view my queue is in the top right but it is not there so I am unable to view my queue. Can anyone help with this please? Th...

  • Casual Listener
  • HI,   I have an android phone and Spotify premium. In the last week or so the queue button has disappeared. Usually the button to view my queue is in the top right but it is not there so I am...
  • tomclay96
  • Casual Listener
  • 1305 Views
  • 2 replies
  • 0 likes
  • 1305 Views
  • 2 replies
  • 0 likes

Misfit Vapor - Spotify Android Wear doesn't work

Everytime I open the Spotify app on my Misfit Vapor android wear watch it says connecting, loading, then crashes. Any solutions?

  • Visitor
  • Everytime I open the Spotify app on my Misfit Vapor android wear watch it says connecting, loading, then crashes. Any solutions? 
  • Mr_Tatranky
  • Newbie
  • 1332 Views
  • 1 replies
  • 4 likes
  • 1332 Views
  • 1 replies
  • 4 likes

Downloaded songs disappearing

I'm on a 10-hour trip. Yesterday I just downloaded about 3000 songs on my Spotify account. They are NOT avaliable anymore, but they were shown as offline just an hour ago. Its not the first or second or 10th time it happens, its like the 19090516252t...

  • Music Fan
  • I'm on a 10-hour trip. Yesterday I just downloaded about 3000 songs on my Spotify account. They are NOT avaliable anymore, but they were shown as offline just an hour ago. Its not the first or second...
  • 272 Views
  • 0 replies
  • 0 likes
  • 272 Views
  • 0 replies
  • 0 likes

What's with the lack of album support?

I'm just downfounded by the lack of album information, or any easily functional ways to navigate directly to an artist's album. Is there something I'm missing as to why this isn't included in the most basic of functions? Is it just android auto? For ...

  • Newbie
  •  I'm just downfounded by the lack of album information, or any easily functional ways to navigate directly to an artist's album.  Is there something I'm missing as to why this isn't include...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

No option to select SD card as storage destination

Hey there,I'm using Spotify on a Galaxy S7. I uninstalled Spotify a few minutes ago and promptly reinstalled it, so it's the latest version. I've been trying to find the "storage" option in the settings menu so I can store my music on my sd card, but...

  • Visitor
  • Hey there, I'm using Spotify on a Galaxy S7. I uninstalled Spotify a few minutes ago and promptly reinstalled it, so it's the latest version. I've been trying to find the "storage" option in the s...
  • Akuma7
  • Newbie
  • 3845 Views
  • 10 replies
  • 0 likes
  • 3845 Views
  • 10 replies
  • 0 likes

How to store downloaded music to sd card?

Hello there, i currently have Spotify vers 8.4.32.623 on my Android phone, and i'd like to store my offline music downloads to sd card but it seems the old storage information setting has gone. What to do? Your help is appreciated

  • Newbie
  • Hello there, i currently have Spotify vers 8.4.32.623 on my Android phone, and i'd like to store my offline music downloads to sd card but it seems the old storage information setting has gone. What ...
  • 293 Views
  • 0 replies
  • 0 likes
  • 293 Views
  • 0 replies
  • 0 likes

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  • Regular
  • contact us for best Spoken English -9899908545 (new Ashok Nagar) contact us for best Spoken English -9899908545 (new Ashok Nagar) contact us for best Spoken English -9899908545 (new Ashok Nagar) c...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes

Automatic deconnection when changing settings

Hi all,I have a spotify premium account and I use it on a Galaxy S8. I would like to change some settings of the app, to allow my phone to download some songs to listen offline for example.The problem is that every time I go to the settings and modif...

  • Newbie
  • Hi all, I have a spotify premium account and I use it on a Galaxy S8.   I would like to change some settings of the app, to allow my phone to download some songs to listen offline for example...
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Gear S3

I reset my gear s3 because Spotify didn't work properly and the thing is the app isnt even in the gear store?! What's going on????

  • Visitor
  • I reset my gear s3 because Spotify didn't work properly and the thing is the app isnt even in the gear store?! What's going on????
  • 151 Views
  • 0 replies
  • 1 likes
  • 151 Views
  • 0 replies
  • 1 likes

My songs are being interrupted to play suggested content

I am a premium user on android 5.1.1. At least once per hour, the song I am playing will stop and it will start playing a song by Mahmood Khan. I had never heard of this person before. I have never listened to him before. I don't play his music at al...

  • Visitor
  • I am a premium user on android 5.1.1.   At least once per hour, the song I am playing will stop and it will start playing a song by Mahmood Khan. I had never heard of this person before. I hav...
  • Joe
  • Community Legend
  • 533 Views
  • 1 replies
  • 1 likes
  • Android
    Premium
  • 533 Views
  • 1 replies
  • 1 likes

Solved!! Difference between Spotify on phone and tablet

Have Spotify loaded on my phone and tablet. If you look at the attached screenshots from both, there is a difference between available devices to connect to. The tablet gives me many more options. How to make the phone match the tablet?

  • Casual Listener
  • Have Spotify loaded on my phone and tablet. If you look at the attached screenshots from both, there is a difference between available devices to connect to. The tablet gives me many more options. Ho...
  • k9kids
  • Casual Listener
  • 2326 Views
  • 1 replies
  • 0 likes
  • 2326 Views
  • 1 replies
  • 0 likes

Lost 3/4 of music after being logged off of account

Help!! I was logged out of my spotify account on my phone when I relogged in after password reset. I am missing 3/4 of my music on all my devices and the artists still there all say I am now just following them, no saved albums. Curiously the music r...

  • Newbie
  • Help!!  I was logged out of my spotify account on my phone when I relogged in after password reset. I am missing 3/4 of my music on all my devices and the artists still there all say I am now ju...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Official+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live Chat

Official+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live ChatOfficial+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live ChatOfficial+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support L...

  • Regular
  • Official+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live Chat Official+1(855) 341 4012✎ Itunes Billing Support Number Apple Itunes Support Live Chat Official+1(855) 341 401...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
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Tall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number Billing

Tall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number BillingTall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number BillingTall Free +1(855 341 4012)✔ Itunes Billing Support Number ...

  • Regular
  • Tall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number Billing Tall Free +1(855 341 4012)✔ Itunes Billing Support Number Itunes Customer Service Number Billing Tal...
  • 169 Views
  • 0 replies
  • 0 likes
  • 169 Views
  • 0 replies
  • 0 likes

Songs are "lagging"

Im having some trouble listening to Spotify music. Every time I lock my phone the songs start to lagg, like a scratched CD. I tried to ajust my phone settings but nothing resolved the problem.Sometimes the problem occurs with the phone unlocked too.

  • Newbie
  • Im having some trouble listening to Spotify music. Every time I lock my phone the songs start to lagg, like a scratched CD. I tried to ajust my phone settings but nothing resolved the problem. ...
  • 163 Views
  • 0 replies
  • 0 likes
  • 163 Views
  • 0 replies
  • 0 likes

ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes call

ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes call ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes call ITunes billing support +1 855-341-4012® ITunes billing suppo...

  • Regular
  • ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes call    ITunes billing support +1 855-341-4012® ITunes billing support number itunes apple itunes...
  • 579 Views
  • 0 replies
  • 0 likes
  • 579 Views
  • 0 replies
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Volume at 100% for Chromecast?

Does anybody else have this problem? When Spotify connects to my Chromecast, the volume is always at 100% level. I need to adjust volume down before letting it play or I'll blast everyone out of the room.... This might be another volume control issue...

  • Gig Goer
  • Does anybody else have this problem?   When Spotify connects to my Chromecast, the volume is always at 100% level. I need to adjust volume down before letting it play or I'll blast everyone ou...
  • 348 Views
  • 0 replies
  • 0 likes
  • 348 Views
  • 0 replies
  • 0 likes

Battery Drain in Android

Version 8.4.33.536 quickly depletes my device's battery and consumes large amounts of RAM. It consumes more battery than the screen itself.

  • Newbie
  • Version 8.4.33.536 quickly depletes my device's battery and consumes large amounts of RAM. It consumes more battery than the screen itself.
  • s0leym
  • Newbie
  • 820 Views
  • 1 replies
  • 3 likes
  • 820 Views
  • 1 replies
  • 3 likes