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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6247 Views

0 replies

7 likes

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Song slider bar not appearing

The slider bar is not appearing and I cannot adjust the position of the song. Anyone else have this problem?

Regular

The slider bar is not appearing and I cannot adjust the position of the song. Anyone else have this problem?

Joe

Community Legend

1123 Views

1 replies

0 likes

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How can I delete the "My music" list?

I started use Premium but my old favorites are still in the list and there is too many to delete it one by one. There may be a faster option to delete those songs or I must to one by one?Android device, Samsung Galaxy S8+.

Newbie

I started use Premium but my old favorites are still in the list and there is too many to delete it one by one. There may be a faster option to delete those songs or I must to one by one? Android de...

Joe

Community Legend

393 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Local files disappeared from mobile

I have a playlist dedicated to local files so I could sync it all to my android device at the same time. I was able to do this previously without any issues but all of a sudden my local files disappeared from my android device. Now I can't even downl...

Newbie

I have a playlist dedicated to local files so I could sync it all to my android device at the same time. I was able to do this previously without any issues but all of a sudden my local files disappe...

481 Views

0 replies

0 likes

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Android App not allowed --> Use web player ?

Hi,Installation of Spotify is not allowed on my company phone. I would like to use a kind of web player. Is there a way to enable it on an Android phone ? (Chrome or Samsung internet). I don't think I'm the only one with this issue.Thanks

Newbie

Hi, Installation of Spotify is not allowed on my company phone. I would like to use a kind of web player. Is there a way to enable it on an Android phone ? (Chrome or Samsung internet). I don't thin...

362 Views

0 replies

0 likes

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A little help needed.

Hi everyoneI wanted to know how does spotify works. I have been using it for sometime what I can't seem to understand is even if i just stream a song (not even saving it on playlist or anything ) it is occupying my space in the storage i.e. just list...

Casual Listener

Hi everyone I wanted to know how does spotify works. I have been using it for sometime what I can't seem to understand is even if i just stream a song (not even saving it on playlist or anything ) i...

Joe

Community Legend

385 Views

3 replies

0 likes

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  • 3 replies
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Can not log in

When I try to open Spotify it wants me to log in. When I try to log in it says that I have to go online first. I can not go online because i have not logged on yet!!!! This happens if Spotify has been set to offline mode. This has happened 3 times. T...

Newbie

When I try to open Spotify it wants me to log in. When I try to log in it says that I have to go online first. I can not go online because i have not logged on yet!!!!   This happens if Spotif...

Joe

Community Legend

306 Views

1 replies

0 likes

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Any way to prevent the auto updating?

I have a Redmi Note 3 and for some reason it struggles with newer versions of the spotify app and will crash instantly and close upon opening. As an alternative I downloaded the older APK and installed from there. This worked fine up until a day or t...

Newbie

I have a Redmi Note 3 and for some reason it struggles with newer versions of the spotify app and will crash instantly and close upon opening. As an alternative I downloaded the older APK and install...

ShaggySkunk-c

Roadie

6051 Views

2 replies

0 likes

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Downloaded music is gone

Please hele. All my downloaded music is gone but on my sd card is 7 gb full of music but I can not listen offline.. Why? This is a bug. Please repair that..

Newbie

Please hele. All my downloaded music is gone but on my sd card is 7 gb full of music but I can not listen offline..  Why? This is a bug. Please repair that..

277 Views

0 replies

0 likes

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Verwijderen van alle nummers uit map nummers

onder het kopje bibliotheek staat een map met nummers hou krijg ik daar alles in een keer uit verwijderd ? gr

Newbie

onder het kopje bibliotheek staat een map met nummers hou krijg ik daar alles in een keer uit verwijderd ? gr

2938 Views

0 replies

5 likes

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Songs downloading on mobile data even when not allowed

Hello,My Spotify app on my Android phone is constantly downloading new songs from playlists on mobile data, even when I've disabled the option to do so.Any solutions? Thanks!Picture 1: My WiFi is off, my mobile data is on, Spotify is downloading song...

Newbie

Hello, My Spotify app on my Android phone is constantly downloading new songs from playlists on mobile data, even when I've disabled the option to do so. Any solutions? Thanks! Picture 1: My WiFi ...

Joe

Community Legend

2671 Views

1 replies

0 likes

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Some songs are grey and won't play on mobile, but will just fine on my computer?

I uploaded a lot of local files from my PC and some of them will play with no issue on my Android, but some of them are grey and wont play when I select them. All songs will play just fine on my computer. EDIT: Fixed a typo

Newbie

I uploaded a lot of local files from my PC and some of them will play with no issue on my Android, but some of them are grey and wont play when I select them. All songs will play just fine on my comp...

Joe

Community Legend

344 Views

1 replies

0 likes

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  • 1 replies
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Unable to Log In Using Facebook

Im trying to log into Spotify using my Facebook account. Im logged into Facebook on my phone but everytime I click "Log In with Facebook" it keeps brining up a different Facebook account and doesnt give me the option to choose "Not Me" or Log out it ...

Newbie

Im trying to log into Spotify using my Facebook account. Im logged into Facebook on my phone but everytime I click "Log In with Facebook" it keeps brining up a different Facebook account and doesnt g...

380 Views

0 replies

0 likes

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Local files in playlist no longer syncing to phone

Local files in playlist no longer syncing to phone, read somewhere that they might have stopped this feature? any ideas? version 8.4.28

Casual Listener

Local files in playlist no longer syncing to phone, read somewhere that they might have stopped this feature? any ideas? version 8.4.28

329 Views

0 replies

0 likes

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gear s

I have the Gear S, did you will develop this app for it??

Casual Listener

I have the Gear S, did you will develop this app for it??

386 Views

0 replies

1 likes

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Storage problem at SD and now the switch option is missing

First of all I was having problems to download playlist at the SD storage doing all the recommend things like format and clean my SD and reinstalling the app but nothing worked The app just say that the whole playlist is ready and all the green butto...

Newbie

First of all I was having problems to download playlist at the SD storage doing all the recommend things like format and clean my SD and reinstalling the app but nothing worked  The app just sa...

346 Views

0 replies

0 likes

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New phone lost playlists

I got a new phone and I can log in but I can't find playlists and it deleted my premium status

Newbie

I got a new phone and I can log in but I can't find playlists and it deleted my premium status

Joe

Community Legend

453 Views

1 replies

0 likes

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Randomly deleting tracks and downloading on mobile

Like many users here it seems, about once a week my Android Spotify app loses all of the albums I have marked for offline download. Sometimes it forgets entirely that they were ever downloaded and installed have to toggle offline back on for each one...

Newbie

Like many users here it seems, about once a week my Android Spotify app loses all of the albums I have marked for offline download. Sometimes it forgets entirely that they were ever downloaded and in...

459 Views

0 replies

0 likes

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Solved!! Spotify opens by itself on my phone

I have Spotify on my phone and on my Samsung Gear S2. Spotify constantly opens up by itself on my phone. My gear is connected by Bluetooth with my phone. I don't know if its caused by my Gear S2, or Spotify on my phone. Spotify sometimes opens up whe...

Newbie

I have Spotify on my phone and on my Samsung Gear S2. Spotify constantly opens up by itself on my phone. My gear is connected by Bluetooth with my phone. I don't know if its caused by my Gear S2, or ...

Joe

Community Legend

3009 Views

1 replies

0 likes

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Superuser Contribution Spotify Songs Skipping

As of recent I have noticed that during playback all of my spotify songs are skipping. It almost sounds like when a scratched CD is playing and a few seconds of the song is skipped over. This is happening on my android phone when i either play the mu...

Newbie

As of recent I have noticed that during playback all of my spotify songs are skipping. It almost sounds like when a scratched CD is playing and a few seconds of the song is skipped over. This is happ...

Leonardo

Roadie

592 Views

1 replies

0 likes

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bluetooth resume creates hitches

When using my bluetooth headset with the Windows desktop Spotify application and I pause and resume music [by using the button on the headset], the music starts hitching. This doesn't occur when manually pausing and resuming. I use a sennheiser momen...

Newbie

When using my bluetooth headset with the Windows desktop Spotify application and I pause and resume music [by using the button on the headset], the music starts hitching. This doesn't occur when manu...

Joe

Community Legend

621 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes