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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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How to make a offline song become online song again

Hi,i was wondering.When i make a song online again by making the green simbol desapear off the song, the spotfy automaticly delete this song from my phone or not ?I'm close to reach 100% of the space in my phone so i need to know to start make some s...

Newbie

Hi,i was wondering. When i make a song online again by making the green simbol desapear off the song, the spotfy automaticly delete this song from my phone or not ? I'm close to reach 100% of the s...

237 Views

0 replies

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App keeps crashing on startup

Hoping someone can help me out here. For a few days now my Samsung S7 is having difficulty with the app. Anytime I open the app it just pauses on my home screen, doesn't bring anything up, just the grey background and then crashes. Which on Samsung i...

Newbie

Hoping someone can help me out here.   For a few days now my Samsung S7 is having difficulty with the app. Anytime I open the app it just pauses on my home screen, doesn't bring anything up, j...

Betelgeuse31

Newbie

531 Views

1 replies

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How long will spotify work without an internet connection?

HI there, I am about to set off on a 2 month row across the Atlantic Ocean. I won't have internet access for the entirety of this journey. I want to know whether or not spotify app will allow me to continue to play my offline playlists even if the ap...

Casual Listener

HI there,  I am about to set off on a 2 month row across the Atlantic Ocean. I won't have internet access for the entirety of this journey. I want to know whether or not spotify app will allow ...

MusicMomma

Casual Listener

1431 Views

2 replies

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Superuser Contribution Music pausing or skipping songs randomly Galaxy S8

Hi I was using a galaxy s6 for over a year and never had an issue. Switched to an s8 last month and the app can occasionally work fine for about the first 10 or 20 minutes but then it starts to skip forward in a song or skip two or three songs ahead ...

Newbie

Hi I was using a galaxy s6 for over a year and never had an issue. Switched to an s8 last month and the app can occasionally work fine for about the first 10 or 20 minutes but then it starts to skip ...

Leonardo

Roadie

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1 replies

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Major Advertisement Bug

Ever since I started using the free version of the Spotify App on my Kindle Fire HDX (3rd Generation) several months ago the advertisements that play would randomly freeze and wouldn't continue on to the next 30 minutes of music. I get the initial "T...

Newbie

Ever since I started using the free version of the Spotify App on my Kindle Fire HDX (3rd Generation) several months ago the advertisements that play would randomly freeze and wouldn't continue on to...

kaktus7424

Newbie

524 Views

1 replies

1 likes

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Solved!! Music becomes quieter with Android 8.0

Hey, since the Update on Android 8.0 the music becomes quieter when I unlock my Phone, minimize Spotify, get a message or start any application. That's pretty annoying.Is there any solution how to stop this?I'm running Spotify on a oneplus three. Sor...

Casual Listener

Hey,   since the Update on Android 8.0 the music becomes quieter when I unlock my Phone, minimize Spotify, get a message or start any application.  That's pretty annoying. Is there any ...

Vimaer

Casual Listener

6233 Views

11 replies

1 likes

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Playlist not working

I'm trying to figure out playlists. Just started a premium trial. I selected various songs and added them all to a playlist. I then selected the playlist and it will play one song and then jump to a kmfdm song that is not in the playlist.How do I get...

Casual Listener

I'm trying to figure out playlists. Just started a premium trial. I selected various songs and added them all to a playlist. I then selected the playlist and it will play one song and then jump to a ...

Joe

Community Legend

328 Views

1 replies

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Can't open app. Icon grayed out, non-responsive

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains in the same state. I'm on Spotify Premium and runni...

Casual Listener

On my Amazon Fire phone the icon for Spotify inexplicably and suddenly greyed itself out. It does not respond when clicked. I uninstalled the app, cleared cache/data etc, reinstalled, and it remains ...

GregEdy

Casual Listener

840 Views

1 replies

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Spotify Connect does not work on Android with D-Link DCH-M225

Hello,I am unable to stream music from Android devices using Spotify Connect. It works fine on IOS (iPad), but when I try to stream music from any Android phone, it cannot see any supported devices.I am connected to the same wifi network with all dev...

Newbie

Hello, I am unable to stream music from Android devices using Spotify Connect. It works fine on IOS (iPad), but when I try to stream music from any Android phone, it cannot see any supported devices...

Tonilo

Newbie

2167 Views

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Enjoying your trip?

I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com" Sucks.

Newbie

I can't log in. It says "Enjoying your trip? To listen abroad for more than 14 days, tell us where you are at spotify.com"   Sucks.

Joe

Community Legend

6250 Views

1 replies

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Add support for Google ChromeCast

I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with people having this same problem. Followe their instruc...

Newbie

I paid for premiun service but everytime i try to download a song it always say "Go to Setting to download using cellular data". That feature is always on my settings. Been searching the net with peo...

336 Views

0 replies

1 likes

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Daily mixes not updating

Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.

Newbie

Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.

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Sporify continuously loading but nothind happens

After month of payong without any satisfaction I try to send a message here. I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show me the albums I like or the playlist Made. Impossible to look...

Newbie

After month of payong without any satisfaction I try to send a message here.   I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show m...

455 Views

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Misfit Vapor - Spotify Android Wear doesn't work

Everytime I open the Spotify app on my Misfit Vapor android wear watch it says connecting, loading, then crashes. Any solutions?

Visitor

Everytime I open the Spotify app on my Misfit Vapor android wear watch it says connecting, loading, then crashes. Any solutions? 

Mr_Tatranky

Newbie

1434 Views

1 replies

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All my saved songs disapear

Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist and a song that I know I saved it says it save , bu...

Casual Listener

Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist ...

doom404

Newbie

427 Views

1 replies

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new phone, where did all my playlists go?

got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account.I went from samsung galaxy 6 to 8

Newbie

got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account. I went from...

Joe

Community Legend

384 Views

1 replies

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Spotify Saving Data on Both Internal and External Storage

As the title implies, my Galaxy A5 (2017) has been having a storage problem regarding the internal and external storage. As I speak, both have been occupied by spotify according to App Info and My Files with nearly the same amount of space taken. I h...

Newbie

As the title implies, my Galaxy A5 (2017) has been having a storage problem regarding the internal and external storage. As I speak, both have been occupied by spotify according to App Info and My Fi...

Joe

Community Legend

1008 Views

2 replies

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[Android][Browse] Spotify update error on Android

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled other apps on my device to free up some space. Howev...

Newbie

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled o...

356 Views

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Lock screen no longer showing album art

Hi all, I'm having trouble seeing album art on my lock screen. Previously, the lock screen would show the album art of whatever I was listening to, in addition to the notification control. Now, it does not show. What's odd is that this is only specif...

Visitor

Hi all,   I'm having trouble seeing album art on my lock screen. Previously, the lock screen would show the album art of whatever I was listening to, in addition to the notification control. ...

gr4licht

Newbie

14983 Views

3 replies

0 likes

album art
lock screen
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Playlist not working

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also if I create a playlist it plays the first song the...

Casual Listener

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also...

300 Views

0 replies

0 likes

  • 300 Views
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