Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6852 Views

0 replies

7 likes

  • 6852 Views
  • 0 replies
  • 7 likes

Equalizer options sets during song

I like everything about the equalizer settings on my Samsung Galaxy S5 Active except the way the setting activates. On edited equalizer settings, each song starts the way they normally sound, and the sound changes one second in the song, causing a so...

Newbie

I like everything about the equalizer settings on my Samsung Galaxy S5 Active except the way the setting activates. On edited equalizer settings, each song starts the way they normally sound, and the...

444 Views

0 replies

0 likes

  • 444 Views
  • 0 replies
  • 0 likes

Megas per hour in extreme quality

I recently switched to Premium.Before with the free I used the app a lot in the mobile, and more or less it was about 200 Mb per hour of data consumption (using 3 / 4G).Now with the premium, I prefer to put it in extreme quality in the configuration ...

Newbie

I recently switched to Premium. Before with the free I used the app a lot in the mobile, and more or less it was about 200 Mb per hour of data consumption (using 3 / 4G). Now with the premium, I pr...

345 Views

0 replies

0 likes

  • 345 Views
  • 0 replies
  • 0 likes

Can't control Spotify via Bluetooth

Tried connecting to a 2014 Subaru Outback and a 2013 Honda Civic. Bluetooth audio comes through fine and can control Spotify on my phone, but none of the external controls (mainly song skipping) work. Song info (track/album/artist) also doesn't displ...

Casual Listener

Tried connecting to a 2014 Subaru Outback and a 2013 Honda Civic. Bluetooth audio comes through fine and can control Spotify on my phone, but none of the external controls (mainly song skipping) work...

tuzonghua

Casual Listener

1212 Views

1 replies

0 likes

Android
bluetooth
  • 1212 Views
  • 1 replies
  • 0 likes

Unable to install Spotify on a Wiko Freddy (Marshmallow-6.0)

Hi, I have troubles installing Android app on a Wiko Freddy with Marshmallow-6.0.On Play Store, the installation crashes after download phase, rebooting the device (nothing seems to be installed after this, nor there seem to be any Spotify files in t...

Newbie

Hi, I have troubles installing Android app on a Wiko Freddy with Marshmallow-6.0. On Play Store, the installation crashes after download phase, rebooting the device (nothing seems to be installed af...

Joe

Community Legend

639 Views

1 replies

1 likes

  • 639 Views
  • 1 replies
  • 1 likes

The app keeps turnng off

Hello,I have had Spotify premium on my phone for about three months now and nothing happened, but today I wanted to open the app and it just instantly turned off. I tried to uninstall it and then install it again but t doesnt work and it keeps turnin...

Newbie

Hello, I have had Spotify premium on my phone for about three months now and nothing happened, but today I wanted to open the app and it just instantly turned off. I tried to uninstall it and then i...

Joe

Community Legend

370 Views

1 replies

0 likes

  • 370 Views
  • 1 replies
  • 0 likes

turning down volume when typing or turning my phone off

Hi.I have an Oneplus 3 phone, but resently when i either go to another app, turning my screen off or when i'm typing, spotify turns down the volume, and then turning it up again after som seconds. I find this really anoying, but I have no idea what t...

Newbie

Hi. I have an Oneplus 3  phone, but resently when i either go to another app, turning my screen off or when i'm typing, spotify turns down the volume, and then turning it up again after som sec...

HurlyBurly77

Newbie

622 Views

1 replies

1 likes

  • 622 Views
  • 1 replies
  • 1 likes

My music will not sace or download to my phone

Since yesterday my app cleared all my saved and downloaded music. Im on wifi whenever i have the app on. I dont understand why this like this. Im about to cancel my subscription.

Newbie

Since yesterday my app cleared all my saved and downloaded music. Im on wifi whenever i have the app on. I dont understand why this like this. Im about to cancel my subscription. 

236 Views

0 replies

0 likes

  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Deleting app data

Hi, I'm new and I haven't seen any answers to this. If I'm wrong then please point me in the right direction. Anyways, I am a non-premium user and recently have been annoyed that Spotify is using about 3gb of my phone storage. After a bit of digging ...

Casual Listener

Hi,   I'm new and I haven't seen any answers to this. If I'm wrong then please point me in the right direction.   Anyways, I am a non-premium user and recently have been annoyed that Sp...

The_Arbiter

Casual Listener

7839 Views

2 replies

0 likes

  • 7839 Views
  • 2 replies
  • 0 likes

Mobile app causing desktop app to constantly pause.

For about a week now I have had the issue described above where I will be listening to spotify on my desktop and it randomly pauses. It has gotten to the point now where i cannot even listen for 10 seconds without it pausing. I have determined that i...

Newbie

For about a week now I have had the issue described above where I will be listening to spotify on my desktop and it randomly pauses. It has gotten to the point now where i cannot even listen for 10 s...

286 Views

0 replies

0 likes

  • 286 Views
  • 0 replies
  • 0 likes

No more "save to sd card" option

For around some months, being premium, I've been saving my songs to sd card, since the option was there and my phone only had 1gb free left. Yesterday, I found myself suddenly logged out of spotify, not being able to log in. When I got home, I did ge...

Newbie

For around some months, being premium, I've been saving my songs to sd card, since the option was there and my phone only had 1gb free left. Yesterday, I found myself suddenly logged out of spotify, ...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes

Cant access premium on new Samsung S8

Got a new samsung s8 phone and cannot acess my spotify premium and my playlist i have rest my password 2 times already to make sure i dont have a duplicate account and still cannot get premium to work on my new phone i have tried logging out of my ol...

Visitor

Got a new samsung s8 phone and cannot acess my spotify premium and my playlist i have rest my password 2 times already to make sure i dont have a duplicate account and still cannot get premium to wor...

Joe

Community Legend

486 Views

1 replies

0 likes

  • 486 Views
  • 1 replies
  • 0 likes

Song slider bar not appearing

The slider bar is not appearing and I cannot adjust the position of the song. Anyone else have this problem?

Regular

The slider bar is not appearing and I cannot adjust the position of the song. Anyone else have this problem?

Joe

Community Legend

1133 Views

1 replies

0 likes

  • 1133 Views
  • 1 replies
  • 0 likes

How can I delete the "My music" list?

I started use Premium but my old favorites are still in the list and there is too many to delete it one by one. There may be a faster option to delete those songs or I must to one by one?Android device, Samsung Galaxy S8+.

Newbie

I started use Premium but my old favorites are still in the list and there is too many to delete it one by one. There may be a faster option to delete those songs or I must to one by one? Android de...

Joe

Community Legend

419 Views

1 replies

0 likes

  • 419 Views
  • 1 replies
  • 0 likes

Local files disappeared from mobile

I have a playlist dedicated to local files so I could sync it all to my android device at the same time. I was able to do this previously without any issues but all of a sudden my local files disappeared from my android device. Now I can't even downl...

Newbie

I have a playlist dedicated to local files so I could sync it all to my android device at the same time. I was able to do this previously without any issues but all of a sudden my local files disappe...

485 Views

0 replies

0 likes

  • 485 Views
  • 0 replies
  • 0 likes

Android App not allowed --> Use web player ?

Hi,Installation of Spotify is not allowed on my company phone. I would like to use a kind of web player. Is there a way to enable it on an Android phone ? (Chrome or Samsung internet). I don't think I'm the only one with this issue.Thanks

Newbie

Hi, Installation of Spotify is not allowed on my company phone. I would like to use a kind of web player. Is there a way to enable it on an Android phone ? (Chrome or Samsung internet). I don't thin...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

A little help needed.

Hi everyoneI wanted to know how does spotify works. I have been using it for sometime what I can't seem to understand is even if i just stream a song (not even saving it on playlist or anything ) it is occupying my space in the storage i.e. just list...

Casual Listener

Hi everyone I wanted to know how does spotify works. I have been using it for sometime what I can't seem to understand is even if i just stream a song (not even saving it on playlist or anything ) i...

Joe

Community Legend

400 Views

3 replies

0 likes

  • 400 Views
  • 3 replies
  • 0 likes

Can not log in

When I try to open Spotify it wants me to log in. When I try to log in it says that I have to go online first. I can not go online because i have not logged on yet!!!! This happens if Spotify has been set to offline mode. This has happened 3 times. T...

Newbie

When I try to open Spotify it wants me to log in. When I try to log in it says that I have to go online first. I can not go online because i have not logged on yet!!!!   This happens if Spotif...

Joe

Community Legend

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Any way to prevent the auto updating?

I have a Redmi Note 3 and for some reason it struggles with newer versions of the spotify app and will crash instantly and close upon opening. As an alternative I downloaded the older APK and installed from there. This worked fine up until a day or t...

Newbie

I have a Redmi Note 3 and for some reason it struggles with newer versions of the spotify app and will crash instantly and close upon opening. As an alternative I downloaded the older APK and install...

ShaggySkunk-c

Roadie

6076 Views

2 replies

0 likes

  • 6076 Views
  • 2 replies
  • 0 likes

Downloaded music is gone

Please hele. All my downloaded music is gone but on my sd card is 7 gb full of music but I can not listen offline.. Why? This is a bug. Please repair that..

Newbie

Please hele. All my downloaded music is gone but on my sd card is 7 gb full of music but I can not listen offline..  Why? This is a bug. Please repair that..

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

Verwijderen van alle nummers uit map nummers

onder het kopje bibliotheek staat een map met nummers hou krijg ik daar alles in een keer uit verwijderd ? gr

Newbie

onder het kopje bibliotheek staat een map met nummers hou krijg ik daar alles in een keer uit verwijderd ? gr

2948 Views

0 replies

5 likes

  • 2948 Views
  • 0 replies
  • 5 likes