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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5665 Views

0 replies

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Daily mixes not updating

Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.

Newbie

Hi all. My daily mixes aren't updating, same playlist every day. Thanks for any help.

419 Views

0 replies

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Sporify continuously loading but nothind happens

After month of payong without any satisfaction I try to send a message here. I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show me the albums I like or the playlist Made. Impossible to look...

Newbie

After month of payong without any satisfaction I try to send a message here.   I'm using a Honor 5c and I can't get the music I'm paying for. When I go on my app it takes ages for it to show m...

456 Views

0 replies

1 likes

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Misfit Vapor - Spotify Android Wear doesn't work

Everytime I open the Spotify app on my Misfit Vapor android wear watch it says connecting, loading, then crashes. Any solutions?

Visitor

Everytime I open the Spotify app on my Misfit Vapor android wear watch it says connecting, loading, then crashes. Any solutions? 

Mr_Tatranky

Newbie

1435 Views

1 replies

4 likes

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All my saved songs disapear

Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist and a song that I know I saved it says it save , bu...

Casual Listener

Yesterday I downloaded all my songs , today in the morning when I was about to hear my music all of them disapear , the only one were the ones I passed from my cellphone , but when I play a playlist ...

doom404

Newbie

428 Views

1 replies

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new phone, where did all my playlists go?

got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account.I went from samsung galaxy 6 to 8

Newbie

got a new phone, downloaded spotify app, logged in as I did have premium account and none of my playlists are there. Does not even recognize my premium account. its like a blank account. I went from...

Joe

Community Legend

386 Views

1 replies

0 likes

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Spotify Saving Data on Both Internal and External Storage

As the title implies, my Galaxy A5 (2017) has been having a storage problem regarding the internal and external storage. As I speak, both have been occupied by spotify according to App Info and My Files with nearly the same amount of space taken. I h...

Newbie

As the title implies, my Galaxy A5 (2017) has been having a storage problem regarding the internal and external storage. As I speak, both have been occupied by spotify according to App Info and My Fi...

Joe

Community Legend

1010 Views

2 replies

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[Android][Browse] Spotify update error on Android

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled other apps on my device to free up some space. Howev...

Newbie

Hi! I have received notification that an update is available for my Spotify app on my Android device (which is running on Nougat). I have updated it several times already, and have also uninstalled o...

357 Views

0 replies

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Lock screen no longer showing album art

Hi all, I'm having trouble seeing album art on my lock screen. Previously, the lock screen would show the album art of whatever I was listening to, in addition to the notification control. Now, it does not show. What's odd is that this is only specif...

Visitor

Hi all,   I'm having trouble seeing album art on my lock screen. Previously, the lock screen would show the album art of whatever I was listening to, in addition to the notification control. ...

gr4licht

Newbie

14995 Views

3 replies

0 likes

album art
lock screen
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Playlist not working

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also if I create a playlist it plays the first song the...

Casual Listener

Just started premium trial. I really like the idea of Spotify but why call it a playlist if it doesn't play in order I select? Is there some way to specify a song order of play that I'm missing? Also...

307 Views

0 replies

0 likes

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Use music on spotify premium for YouTube videos is possible

I want tu use the music on spotify premium, for YouTube videos, and I dont no if is possivel...

Newbie

I want tu use the music on spotify premium,  for YouTube videos, and I dont no if is possivel... 

Bittencourt

Spotify Star

5329 Views

2 replies

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Superuser Contribution Stuttering when display is turned off

Spotify is playing fine untill i turn the display off, then it starts to stutter on my samsung s6, it plays fine on all my other devices.Ive tried turning of battery monitoring for the app, ive tried clearing all cache and data, reinstalled the app. ...

Newbie

Spotify is playing fine untill i turn the display off, then it starts to stutter on my samsung s6, it plays fine on all my other devices. Ive tried turning of battery monitoring for the app, ive tri...

juancgallardo

Casual Listener

1269 Views

2 replies

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Terrible app usability.

Hi guys, So I've been using Spotify for about a year now. It used to work fine, but the last few months it's driving me crazy. This is on my Samsung S5. The faults: - when opening the app I just get a black screen sometimes. - when I select one of my...

Casual Listener

Hi guys,   So I've been using Spotify for about a year now. It used to work fine, but the last few months it's driving me crazy. This is on my Samsung S5.    The faults:  &nb...

Mc-bonio

Casual Listener

951 Views

3 replies

1 likes

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Spotify Codes Don't Display

It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.

Visitor

It's just like the title says. I'm on an Android phone with the app fully updated, yet for some reason I can't access or use existing Spotify codes. Please help.

382 Views

0 replies

0 likes

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oh shoot

lolz never mind, idk how to delete this.

Newbie

lolz never mind, idk how to delete this.

389 Views

0 replies

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Created Playlists Don't Shuffle

The playlists I create and any other playlist don't shuffle even when I hit the shuffle button. It causes me to hear the same songs or to use up all my skips.

Casual Listener

The playlists I create and any other playlist don't shuffle even when I hit the shuffle button. It causes me to hear the same songs or to use up all my skips.

DavidKeesler

Casual Listener

344 Views

2 replies

0 likes

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Spotify voice control on Samsung S7

Have integrated Spotify with Google assistant and can start playlists etc, but then GA will not Acton on any further commands either in Spotify or not until spotify is manually closed

Newbie

Have integrated Spotify with Google assistant and can start playlists etc, but then GA will not Acton on any further commands either in Spotify or not until spotify is manually closed 

413 Views

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Superuser Contribution Songs not staying downloaded on phone

Recently got a new sony xperia xz1. It seems everytime I close the spotify app the songs saved in 'Your songs' become undownloaded - on further testing it seems that losing connection to the internet also plays a part in this. I have to hit the downl...

Newbie

Recently got a new sony xperia xz1. It seems everytime I close the spotify app the  songs saved in 'Your songs' become undownloaded - on further testing it seems that losing connection to the in...

Leonardo

Roadie

1005 Views

1 replies

0 likes

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Search problem closes app

HiWhen I type into the search window the app completely closes. Any help would be appreciatedThanks

Newbie

Hi When I type into the search window the app completely closes. Any help would be appreciated Thanks

767 Views

0 replies

0 likes

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Android Filter Pop-up

Whenever I open my artists tab in my library a white list appears in the left hand corner of the screen saying:Home - WIWork - WIWhat is this? Can I turn it off?

Newbie

Whenever I open my artists tab in my library a white list appears in the left hand corner of the screen saying: Home - WI Work - WI What is this? Can I turn it off?

335 Views

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Solved!! Komplett voll - in der Bibliothek auch kein Platz mehr

Hey,beim versuch ein Hörbuch herunterzuladen kommt o.g. Fehlermeldung.App reseten, Daten und Cache leeren bringt nichts.

Casual Listener

Hey, beim versuch ein Hörbuch herunterzuladen kommt o.g. Fehlermeldung. App reseten, Daten und Cache leeren bringt nichts.    

jenndeck

Newbie

28831 Views

3 replies

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